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65.4%of 52 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76.9%
26
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We've identified an issue that’s causing delays for a small number of Lightspeed (X-Series) retailers when processing sales history in their accounts. Thank you for your patience. We’ll share updates as they become available.
monitoring
We’re investigating an issue that’s causing delays for a small number of Lightspeed (X-Series) retailers when processing sales history in their accounts. Thank you for your patience. We’ll share updates as they become available.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We’re investigating an issue affecting store credit. Processing a return to store credit may cause the sale to error, and store credit is currently unavailable.
LS Pay Payment processing degraded for R-series, C-series and few L-series
Lightspeed eCom (Europe)Lightspeed eCom (North America & Australia)Lightspeed PaymentsIntegrated Payments
monitoring
A fix has been implemented for the payment services affecting R-Series, L-Series, and C-Series. We are monitoring the situation closely and will provide further updates as they become available.
investigating
Our payment services for R-Series, L-Series, and C-Series are currently experiencing an issue. We are investigating the cause and will provide further updates as they become available.
Payments approved but not syncing to POS/ Not closing tables.
The issue has been identified and a fix is being implemented.
investigating
Customers report that payments are approved on the payment terminal but are not being recorded as paid in the iPad POS, leaving orders open and causing confusion about whether payments were processed. Our team is investigating this and working on a fix.
We have implemented a fix and will continue to monitor the situation.
identified
We have identified the cause of the Lightspeed Retail (S-Series) issue and a dedicated team of engineers is working on a solution with our third party provider.
investigating
We are currently investigating an issue affecting merchants using Lightspeed Retail S-Series. A dedicated team is investigating the issue with BridgePay processing gateway.
We are continuing to monitor for any further issues.
monitoring
Following an incident this morning, some of today's reports may be temporarily incomplete or delayed. Your sales data is safe on the pos and reports will be corrected. We recommend not relying on today's report totals for reconciliation until we confirm the fix.
Back Office - ReportingAPI (incl. Online Orders)Order AnywhereLightspeed PaymentsReservations
monitoring
The following features are impacted by the incident:
- Online Orders
- LS Reservations & Reservation Integrations
- PMS Integrations (in general)
- Stale Data in Back Office Reports
- Pay at Table 2.0 beta
- Payment Refunds
- Preauthorized/tip-adjustment payment captures
monitoring
Online Ordering and some payment services are recovering. We are monitoring the recovery and checking that services remain stable.
Some older online orders may appear as service returns. Please check the order time before preparing them. Refunds and payouts may also be delayed; please do not submit requests again.
In-store terminal payments continue to work as normal.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We're experiencing issues with online orders and stale reports. We know the root cause and are actively working on a fix
We are investigating an issue affecting some X-Series customers who are unable to select product variants when creating purchase orders or transfers. The variant selector is not rendering as expected.
We are continuing to monitor the service
Legacy Incident Archive
57 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
K-Series: degraded performance processing payments via Lightspeed Payments
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are currently monitoring the results.
investigating
We are currently experiencing an issue with integrated payments initiated through the POS system.
As a workaround, payments can still be processed using standalone mode: https://k-series-support.lightspeedhq.com/hc/en-us/articles/5028210082715-Standalone-payments
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
K-series: Legacy Split payment issue with app version 26.22 only
minorSource not attested
Last archived state: resolved
View archived record details
identified
App Version 26.22 only: Orders using legacy split payments with a native payment integration close out without receiving a payment confirmation. We have identified the issue and implemented a fix. We are currently waiting for the updated app version to become available on the App Store. A workaround would be to turn on advanced bill splitting.
https://k-series-support.lightspeedhq.com/hc/en-us/articles/360051089493-Check-splitting
O-Series & K-Series: Financial Services reports are delayed
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We have received reports where some customers are advising that approved transactions are stuck in "Authorized" status and payout reports are empty.
This is a cosmetic issue and payouts are actually not affected with deposits going through as expected, however our team are working to bring the reporting process back into alignment.
May 2026
X-Series - Unable to add Modules on Plus (9.0) Plan and Select Monthly billing
minorSource not attested
Last archived state: resolved
View archived record details
identified
The problem has been identified.
investigating
Retailers on Plus 9.0 plan are unable to add modules and select the monthly billing cycle.
Tee sheets reservation slower than normal
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating reports of slow responsiveness from tee sheet round reservation.
Lightspeed Payment Retail US only: Delay affecting Payouts for May 27th
Source not attested
Last archived state: resolved
View archived record details
monitoring
Lightspeed Payment Retail US only:
Due to a technical issue experienced by one of our processing partners, payouts originally set to arrive yesterday were delayed by one business day. We can confirm that this issue has been fully resolved.
What this means for you:
Double Payout Today: Affected merchants will receive two separate deposits in their bank accounts today, May 28th.
The first deposit covers the delayed funds from May 27th.
The second deposit is your regularly scheduled payout...
Investigating: Australian Phone Line Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Update: Our Australian phone lines are now back up and running. We are monitoring the system to ensure service remains stable. Thank you for your patience!
investigating
Notice: We are experiencing temporary issues with our main Australian phone lines. If you need assistance, please call us at +61 2 5944 3904 or connect with us instantly via Live Chat. Thank you for your patience while we fix this!
Update: Our Australian phone lines are now back up and running. We are monitoring the system to ensure service remains stable. Thank you for your patience!
investigating
We are currently experiencing an issue affecting inbound calls to one of our Australian support phone numbers.
Customers may have difficulty reaching us through +61 2 8599 2247 at this time. Our team is actively working with our service provider to resolve the issue as quickly as possible.
In the meantime, customers can still reach our Australian support team through our alternative number:
+61 2 5944 3904
We apologize for the inconvenience and appreciate your patience.
Europe only: Instant payout and scheduled same-day payout unavailable
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Europe only: Instant Payout and Scheduled Same Day Payout to EUR bank accounts are currently unavailable due to an external issue affecting SEPA Instant. We started seeing impact on 19 May at 11:00 CET. Standard payouts to EUR bank accounts are processing normally. We will share another update as soon as we have more information
C-series Backoffice: Internal Server Error
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
