Lightspeed Outage History
Uptime record, past incidents, and downtime history for Lightspeed.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| April 2026 | 20% | 10 | 8 |
| March 2026 | 41.9% | 31 | 18 |
| February 2026 | 0% | 11 | 11 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 52 Days)
Feb 18
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
April 2026
Lightspeed Insights (O-Series) - Missing Sales Reports
Started: Apr 5, 9:26 PM
investigating
We are currently investigating an issue where sales reports for April 5 are not appearing in Insights.
Our team is actively working to identify the root cause and restore accurate reporting as quickly as possible.
Apr 5, 9:26 PM
Lightspeed Invoicing Customer Deposit Balance Discrepancies
Started: Apr 2, 1:40 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 2, 3:45 PM
identified
The issue has been identified and a fix is being implemented by reverting the impacted accounts.
Apr 2, 3:19 PM
investigating
We are continuing to investigate the issue.
Apr 2, 2:39 PM
investigating
We are currently investigating reports of incorrect customer credit account balances for R-Series merchants who have been onboarded to Lightspeed Invoicing in the past 2 days. Our engineering team is actively working to identify and resolve these imbalances.
Apr 2, 1:40 PM
Failed validation during automated offer creation
Started: Apr 1, 1:19 PM
investigating
From datadog logs, around 3760 offers missing. 2362 AP, 957 EU, 429 US
Apr 1, 1:28 PM
investigating
Subset of capital offers that were incorrectly generated as split funding instead of direct debit, failing the offer generation validation
Apr 1, 1:19 PM
Lightspeed Restaurant (O-Series) - Insights Custom Reports — Loading Failures for Some Users
Started: Apr 1, 1:10 AM
identified
Our upstream provider is performing a rollback, there may be a brief disruption to Insights for approximately 20 minutes during this process. ETA for full restoration is approximately 2:30PM AEDT.
Apr 1, 2:32 AM
investigating
Our team is currently addressing a service disruption affecting Insights Custom reports. This appears to be related to an upstream provider, and we are engaged with their technical team to expedite a fix.
We will post another update once we have a clearer timeline for resolution.
Apr 1, 1:10 AM
March 2026
Bancontact experiencing high refusal rate.
Started: Mar 30, 10:40 AM
investigating
We have identified an issue outside our platform that is resulting in higher refusal rates for transactions processed through Bancontact starting at 11:56 CEST. This is affecting both Hospitality and Retail merchants.
Mar 30, 10:40 AM
Intermittent distruption to service
Started: Mar 29, 10:18 PM
monitoring
A few of our services were affected for a short duration, and now they are back up.
We are currently monitoring the situation
Mar 29, 10:18 PM
Lightspeed Restaurant O-Series - Service Disruption - Order Events Not Displaying on Bump Screens
Started: Mar 25, 11:05 PM
monitoring
A fix has been implemented. We are currently monitoring to ensure stability and full resolution.
Thank you for your patience, and we will provide a final update once monitoring is complete.
Mar 26, 1:21 AM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 26, 1:13 AM
identified
Our team is actively working on implementing a fix.
Mar 25, 11:37 PM
investigating
We are continuing to investigate this issue.
Mar 25, 11:31 PM
investigating
We are currently investigating an issue where some order events are not appearing on bump screens as expected.
Our team has identified the cause and is actively working on a fix. Testing is underway to ensure the issue is fully resolved before deployment.
We understand the impact this may have on your operations and are prioritizing a resolution. We will provide further updates as soon as more information becomes available.
Thank you for your patience.
Mar 25, 11:05 PM
Restaurant O-Series: Manual POS Sync failed with "Unable to download orders"
Started: Mar 16, 8:09 PM
monitoring
A fix has been deployed and we are monitoring results
Mar 16, 8:26 PM
investigating
We are getting reports that users performing a manual sync will receive an error message saying "Unable to download orders".
However orders themselves appear to be getting updated as expected.
Our team have found the cause for this error message and are currently working on a fix.
Mar 16, 8:09 PM
C-Series Backoffice Empty Pages.
Started: Mar 14, 6:05 PM
monitoring
NOAM: Backoffice Search and filtering is fully operational.
EMEA:
Search functionality has been restored for most areas of your account. Starting March 18th at 5:00 PM CET (12:00 PM EDT), full search functionality and faster Backoffice load speeds will also return for all Orders, Invoices, and Shipments created since January 1, 2025.
Search results for records from before 2025 will reappear gradually as our system finishes updating.
Mar 18, 2:40 PM
monitoring
We are monitoring the back office search issues: All back-office data is visible. No data was lost, and storefronts remain unaffected. We are working to fix the search functionality in the bottom-left menu. All other search functionalities are fully resolved for NOAM. For EMEA, data is being served via a fallback search; while all records are accessible, merchants may experience limited search (and filter) functionality or slower results until fully resolved.
Mar 16, 9:54 AM
monitoring
the data is now back in the back office for both NOAM and EU.
Mar 14, 6:07 PM
investigating
"We are currently investigating this issue."
Mar 14, 6:05 PM
C-Series Backoffice Empty Pages
Started: Mar 13, 8:22 PM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 13, 8:30 PM
investigating
C-Series backoffice pages are currently empty for both NOAM and EU shops. We are currently investigating this issue.
Mar 13, 8:24 PM
investigating
We are currently investigating this issue.
Mar 13, 8:22 PM
Lightspeed Retail Payment Processing Errors
Started: Mar 13, 7:26 PM
monitoring
Our team has identified and resolved an issue with Lightspeed Retail payments that may have cause intermittent errors when processing payments. We are now monitoring to ensure payments are fully operational.
Mar 13, 7:26 PM