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65.4%of 52 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76.9%
26
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We've identified an issue that’s causing delays for a small number of Lightspeed (X-Series) retailers when processing sales history in their accounts. Thank you for your patience. We’ll share updates as they become available.
monitoring
We’re investigating an issue that’s causing delays for a small number of Lightspeed (X-Series) retailers when processing sales history in their accounts. Thank you for your patience. We’ll share updates as they become available.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We’re investigating an issue affecting store credit. Processing a return to store credit may cause the sale to error, and store credit is currently unavailable.
LS Pay Payment processing degraded for R-series, C-series and few L-series
Lightspeed eCom (Europe)Lightspeed eCom (North America & Australia)Lightspeed PaymentsIntegrated Payments
monitoring
A fix has been implemented for the payment services affecting R-Series, L-Series, and C-Series. We are monitoring the situation closely and will provide further updates as they become available.
investigating
Our payment services for R-Series, L-Series, and C-Series are currently experiencing an issue. We are investigating the cause and will provide further updates as they become available.
Payments approved but not syncing to POS/ Not closing tables.
The issue has been identified and a fix is being implemented.
investigating
Customers report that payments are approved on the payment terminal but are not being recorded as paid in the iPad POS, leaving orders open and causing confusion about whether payments were processed. Our team is investigating this and working on a fix.
We have implemented a fix and will continue to monitor the situation.
identified
We have identified the cause of the Lightspeed Retail (S-Series) issue and a dedicated team of engineers is working on a solution with our third party provider.
investigating
We are currently investigating an issue affecting merchants using Lightspeed Retail S-Series. A dedicated team is investigating the issue with BridgePay processing gateway.
We are continuing to monitor for any further issues.
monitoring
Following an incident this morning, some of today's reports may be temporarily incomplete or delayed. Your sales data is safe on the pos and reports will be corrected. We recommend not relying on today's report totals for reconciliation until we confirm the fix.
Back Office - ReportingAPI (incl. Online Orders)Order AnywhereLightspeed PaymentsReservations
monitoring
The following features are impacted by the incident:
- Online Orders
- LS Reservations & Reservation Integrations
- PMS Integrations (in general)
- Stale Data in Back Office Reports
- Pay at Table 2.0 beta
- Payment Refunds
- Preauthorized/tip-adjustment payment captures
monitoring
Online Ordering and some payment services are recovering. We are monitoring the recovery and checking that services remain stable.
Some older online orders may appear as service returns. Please check the order time before preparing them. Refunds and payouts may also be delayed; please do not submit requests again.
In-store terminal payments continue to work as normal.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We're experiencing issues with online orders and stale reports. We know the root cause and are actively working on a fix
We are investigating an issue affecting some X-Series customers who are unable to select product variants when creating purchase orders or transfers. The variant selector is not rendering as expected.
We are continuing to monitor the service
Legacy Incident Archive
57 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Lightspeed eCom (E-Series): Some storefronts have degraded performance
majorSource not attested
Last archived state: resolved
View archived record details
investigating
One of our servers is having problems since August 7, 06:51 UTC. This causes some of the storefronts to open slowly.
We are working on restoring the service. All your data and store settings will be intact.
We are sorry for this downtime. Next update in 30 minutes.
App version 6.22.0 on iPads with a non-English language setting are unable to open registers.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have released version 6.22.1 that restores the capability to open the register on iPad.
identified
We've identified the issue preventing registers from opening on app version 6.22 for iPads using a non-English language setting. We're working on a fix and will share updates as they become available.
investigating
We're aware of an issue where retailers using app version 6.22 on iPads with a non-English language setting are unable to open registers. We're actively working on a fix and will provide updates as they become available.
C-series Backoffice and storefront checkout issues
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently investigating an issue affecting merchants using Lightspeed eCom in Europe. A dedicated team is investigating the issue.
Delays - Entities Results Outdated / Lagging
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are still monitoring this incident, we still have some lag to catch up on. Backfilling of missing entities is also ongoing. We will post an update once everything is all caught up.
monitoring
We have identified the root cause and now we are working on the recovering.
We will post an update once the delay is over.
Thank you for your patience.
identified
We’re looking into an issue where Entities (products, sales and inventory and customers) are displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.
Receipt Printer Issue - Bad Request 400
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating reports of receipt printers failing to work or not being detected after the latest system update. Some users are encountering a "Bad Request 400" error.
Newly created sales are not appearing in Sales History or updating stock adjustments.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been rolled out.
identified
Newly created sales are processing successfully and receipts can be printed, but they are not appearing in Sales History or updating stock adjustments; our team have identified the issue and rolling out a fix.
investigating
Newly created sales are processing successfully and receipts can be printed, but they are not appearing in Sales History or updating stock adjustments; our team is currently investigating the issue.
July 2026
Restaurant (O-Series) Back Office Reports delayed for some users
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix released earlier today has been refined, we will monitor performance.
identified
Our team are adjusting the work done earlier today to fine tune back office reports performance after users had reported delayed updates. Some users remain impacted by this issue and our team are working to bring this back up to date.
Back Office Dashboard Reports Not Updating
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are currently monitoring the results to ensure the issue has been resolved successfully.
We appreciate your patience while we continue to verify the stability of the fix. We will provide another update once monitoring has been completed or if we identify any further issues.
identified
We are currently investigating an issue where some merchants may experience their Back Office Dashboard reports not updating with the latest data.
Our Development team is aware of the issue and is actively investigating the root cause. We will provide further updates as soon as more information becomes available.
We apologize for any inconvenience and appreciate your patience while we work to resolve this issue.
Intermittent Issues Viewing Customer Details in Sell Screen
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are currently investigating an issue where merchants are experiencing error messages when attempting to view or load customer details within the X-Series Sell Screen. Our engineering team has identified the cause and deployed a fix. Systems are recovering, and we are actively monitoring to confirm full resolution.
Lightspeed eCom (North America)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting merchants using Lightspeed eCom in North America. A dedicated team is investigating the issue.
