Lightspeed Outage History
Daily status observations, past incidents, and reported issue history for Lightspeed.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 60% | 25 | 10 |
| July 2026 | 19.4% | 31 | 25 |
| June 2026 | 43.3% | 30 | 17 |
| May 2026 | 20% | 5 | 4 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Lightspeed Restaurant (O-Series): Some older network printers not printing on iOS POS 3.16.0
Started:
POS
investigating
We are continuing to investigate this issue.
investigating
We are aware that some venues have reported printing problems after the Lightspeed Restaurant iOS POS
app updated to version 3.16.0. Two separate situations are involved, and they look different on screen.
<b>Bluetooth printers</b>
Where one Bluetooth printer is set up to print more than one docket, for example a coffee docket and a kitchen docket, the first docket prints and a second may show a "printer busy" message instead of printing.
We can correct this remotely. No app update, no chan...
Transaction Processing
Started:
Lightspeed Payments
monitoring
Mastercard service is now operational, and we are seeing successful Lightspeed Payments transactions again. We are continuing to monitor payment processing across Wi-Fi and hotspot connections before resolving the incident.
identified
We have identified a widespread issue affecting Mastercard payment processing. Some Lightspeed Payments transactions may be declined, regardless of whether the terminal is connected via Wi-Fi or a hotspot. We’ll provide further updates as they become available.
investigating
We continue to monitor the Mastercard issue affecting some Lightspeed Payments transactions across Wi-Fi and hotspot connections. Our team is working on this and will provide further updates as more information becomes available.
investigating
We are aware of an issue impacting some customers’ ability to process Lightspeed Payments transactions. Card payments may be declined intermittently across both Wi-Fi and hotspot connections. Our team is investigating and will continue to post updates here as they become available.
Lightspeed eCom (E-Series): Some storefronts have degraded performance
Started:
investigating
One of our servers is having problems since August 7, 06:51 UTC. This causes some of the storefronts to open slowly.
We are working on restoring the service. All your data and store settings will be intact.
We are sorry for this downtime. Next update in 30 minutes.
App version 6.22.0 on iPads with a non-English language setting are unable to open registers.
Started:
monitoring
We have released version 6.22.1 that restores the capability to open the register on iPad.
identified
We've identified the issue preventing registers from opening on app version 6.22 for iPads using a non-English language setting. We're working on a fix and will share updates as they become available.
investigating
We're aware of an issue where retailers using app version 6.22 on iPads with a non-English language setting are unable to open registers. We're actively working on a fix and will provide updates as they become available.
C-series Backoffice and storefront checkout issues
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently investigating an issue affecting merchants using Lightspeed eCom in Europe. A dedicated team is investigating the issue.
Delays - Entities Results Outdated / Lagging
Started:
monitoring
We are still monitoring this incident, we still have some lag to catch up on. Backfilling of missing entities is also ongoing. We will post an update once everything is all caught up.
monitoring
We have identified the root cause and now we are working on the recovering.
We will post an update once the delay is over.
Thank you for your patience.
identified
We’re looking into an issue where Entities (products, sales and inventory and customers) are displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.
Receipt Printer Issue - Bad Request 400
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating reports of receipt printers failing to work or not being detected after the latest system update. Some users are encountering a "Bad Request 400" error.
Newly created sales are not appearing in Sales History or updating stock adjustments.
Started:
monitoring
A fix has been rolled out.
identified
Newly created sales are processing successfully and receipts can be printed, but they are not appearing in Sales History or updating stock adjustments; our team have identified the issue and rolling out a fix.
investigating
Newly created sales are processing successfully and receipts can be printed, but they are not appearing in Sales History or updating stock adjustments; our team is currently investigating the issue.
July 2026
Restaurant (O-Series) Back Office Reports delayed for some users
Started:
monitoring
The fix released earlier today has been refined, we will monitor performance.
identified
Our team are adjusting the work done earlier today to fine tune back office reports performance after users had reported delayed updates. Some users remain impacted by this issue and our team are working to bring this back up to date.
Back Office Dashboard Reports Not Updating
Started:
monitoring
A fix has been implemented, and we are currently monitoring the results to ensure the issue has been resolved successfully.
We appreciate your patience while we continue to verify the stability of the fix. We will provide another update once monitoring has been completed or if we identify any further issues.
identified
We are currently investigating an issue where some merchants may experience their Back Office Dashboard reports not updating with the latest data.
Our Development team is aware of the issue and is actively investigating the root cause. We will provide further updates as soon as more information becomes available.
We apologize for any inconvenience and appreciate your patience while we work to resolve this issue.
Intermittent Issues Viewing Customer Details in Sell Screen
Started:
monitoring
We are currently investigating an issue where merchants are experiencing error messages when attempting to view or load customer details within the X-Series Sell Screen. Our engineering team has identified the cause and deployed a fix. Systems are recovering, and we are actively monitoring to confirm full resolution.
Lightspeed eCom (North America)
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting merchants using Lightspeed eCom in North America. A dedicated team is investigating the issue.
Return and Exchange Processing Errors
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue impacting return and exchange processing under certain specific transaction conditions. Our engineering team are currently investigating the reported issue. We apologize for the inconvenience caused in the meantime
Golf services outage
Started:
monitoring
Business Intelligence features of Golf are affected by out-of-date data, and recovery issues are underway.
monitoring
BI users for Golf may experience issues with stale data. We are currently working to resolve this.
monitoring
We have now restored all major services and are monitoring them for service stability.
monitoring
We are continuing to restore service.
monitoring
Underlying vendor infrastructure has been repaired and we are restoring services.
identified
We have isolated the source of the outage and are actively working with our vendor to restore services.
identified
We have identified an issue affecting database availability and are pursuing mitigation measures.
investigating
Golf services are impacted by a database issue. We are currently investigating.
Payment Terminal Processing Disruption
Started:
monitoring
The issue is now resolved. We will continue to monitor the situation.
If you are still experiencing issues, please use our standalone payments workaround:
https://k-series-support.lightspeedhq.com/hc/en-us/articles/5028210082715-Standalone-payments
investigating
We are aware of an issue affecting certain payment terminal integrations. Our team is actively investigating and working to restore normal processing. We apologise for the disruption to your sales operations and will provide updates as we learn more.
Degraded Lightspeed Payments processing may be experienced on R & S-series
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Merchants may be experiencing a freeze in their POS while processing but it appears transactions are still successful. A refresh of the POS should resolve the freeze. Please verify Financial Services reporting before retrying transactions.
Payment Terminal Processing Disruption
Started:
investigating
We are aware of an issue affecting certain payment terminal integrations. Our team is actively investigating and working to restore normal processing. We apologise for the disruption to your sales operations and will provide updates as we learn more.
Some API Endpoints Degraded Performance
Started:
investigating
Add your message here about outage on the platform for your users or subscribers
Issues with some API Endpoint's
Started:
investigating
Add your message to here for the platform users or subscribers
Card Payment Failures
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our engineering team has been notified and is actively investigating the root cause. We will provide updates as soon as we have more information.
Slow Cart for C-Series
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue affecting C-Series has been mitigated.
Merchants may have experienced slow performance, 500 errors when accessing the cart, or their cart appearing empty. The issue has been identified, and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Slow Cart for C-Series
Started:
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating reports of performance issues affecting C-Series.
Merchants may experience slow loading times, encounter 500 errors when accessing the cart, or see their cart appear empty.
Our team is actively investigating the issue and will provide updates as more information becomes available.
investigating
We are currently investigating this issue.
Hospitality: Delayed Payout Reporting for EU/UK
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
Payouts initiated on July 5th and July 6th are currently not visible in the Back Office, despite being successfully transferred to the respective bank accounts.
This issue impacts Lightspeed Payments reporting for users in Europe (excluding Switzerland).
The root cause has already been identified. The affected reports are currently being ingested, but this process is taking additional time to complete. We will continue monitoring the progress until all reports are available in the Back Office.
Lightspeed Payments K- and O-Series Payout delays in Australia for some Merchants
Started:
monitoring
We have identified an external issue causing delays to some Regular (BECS) payouts in Australia. Affected funds are expected to be credited by the end of the day on 6 July 2026 in AU time.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We have identified an external issue resulting in a partial payout delay for a subset of AUD transactions processed through one of our partner banks.
As a result, some customers receiving Regular (BECS) payouts in Australia may experience a delay in receiving their payouts expected this Monday. We are actively monitoring the situation and coordinating with the affected partner to support resolution efforts.
Inventory, Product Search, Sales History and Online Channels delay
Started:
monitoring
Some retailers may experience delays in updates made to the system showing throughout the system.
This impacts
- inventory levels slow in reflecting the right levels
- product added not appearing in searches and online store
- product updated not reflecting in searches and online store
- sales made may not be available in sales history
We have identified and resolving the issue and are monitoring system recovery
Lag in the polecat pusher
Started:
monitoring
The polecat event pusher is experiencing significant lag. The problem has been identified and resolved. Monitoring the situation.
June 2026
Dégradation des Performances du MEV
Started:
identified
Revenu Québec a identifié des difficultés techniques liées à la communication entre les systèmes d'enregistrement des ventes (SRS) et le WEB-SRM, qui peuvent causer l'affichage de messages d'erreur sur les appareils.
Cette situation n'a toutefois aucune incidence sur les données que les exploitants transmettent à Revenu Québec. Ils n'ont donc pas à nous les retransmettre.
Revenu Québec travaillent à rétablir la situation dès que possible.
----
Revenu Québec is aware of the ...
investigating
Nous examinons actuellement ce cas.
We are currently investigating this issue.
X-Series - Sales are not appearing in Sales History
Started:
monitoring
The fix for the issue causing some sales to not appear in Sales History has been successfully rolled out.
Sales History should now be updating as expected. We are continuing to monitor the system closely to ensure stability and confirm the issue is fully resolved. We will provide additional updates if necessary.
investigating
We are currently investigating an issue where some sales are not appearing in Sales History.
We are actively working to identify the root cause and restore normal functionality. We will provide additional updates as more information becomes available.
R-Series login issues for some accounts
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified to be related to a 3rd party and they are working on a fix.
investigating
We are aware of login issues on R-Series for some accounts. We are currently investigating.
Issues processing transactions via Lightspeed Payments
Started:
monitoring
We are currently investigating an issue where merchants are unable to complete transactions using Lightspeed Payments.
Lightspeed K-series: App becomes unresponsive after screen off post-payment confirmation
Started:
identified
Update: We have successfully identified the issue. We are working to deploy a fix and expect version 26.24.1 to be available on the App Store as soon as possible.
investigating
We are currently investigating an issue where the Lightspeed K-Series app becomes unresponsive on iOS devices when the iPhone is locked (screen turned off) after a payment has successfully completed.
Workaround: Close and restart the app to restore functionality.
Lightspeed Retail (R-Series) Login using Google
Started:
monitoring
We have implemented a fix and will continue to monitor the situation.
identified
We have identified the cause of the Lightspeed Retail (R-Series) issue and a dedicated team of engineers is working on a solution.
investigating
We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
K-Series: degraded performance processing payments via Lightspeed Payments
Started:
monitoring
A fix has been implemented, and we are currently monitoring the results.
investigating
We are currently experiencing an issue with integrated payments initiated through the POS system.
As a workaround, payments can still be processed using standalone mode: https://k-series-support.lightspeedhq.com/hc/en-us/articles/5028210082715-Standalone-payments
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
K-series: Legacy Split payment issue with app version 26.22 only
Started:
identified
App Version 26.22 only: Orders using legacy split payments with a native payment integration close out without receiving a payment confirmation. We have identified the issue and implemented a fix. We are currently waiting for the updated app version to become available on the App Store. A workaround would be to turn on advanced bill splitting.
https://k-series-support.lightspeedhq.com/hc/en-us/articles/360051089493-Check-splitting
O-Series & K-Series: Financial Services reports are delayed
Started:
investigating
We are continuing to investigate this issue.
investigating
We have received reports where some customers are advising that approved transactions are stuck in "Authorized" status and payout reports are empty.
This is a cosmetic issue and payouts are actually not affected with deposits going through as expected, however our team are working to bring the reporting process back into alignment.
May 2026
X-Series - Unable to add Modules on Plus (9.0) Plan and Select Monthly billing
Started:
identified
The problem has been identified.
investigating
Retailers on Plus 9.0 plan are unable to add modules and select the monthly billing cycle.
Tee sheets reservation slower than normal
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating reports of slow responsiveness from tee sheet round reservation.
Lightspeed Payment Retail US only: Delay affecting Payouts for May 27th
Started:
monitoring
Lightspeed Payment Retail US only:
Due to a technical issue experienced by one of our processing partners, payouts originally set to arrive yesterday were delayed by one business day. We can confirm that this issue has been fully resolved.
What this means for you:
Double Payout Today: Affected merchants will receive two separate deposits in their bank accounts today, May 28th.
The first deposit covers the delayed funds from May 27th.
The second deposit is your regularly scheduled payout...
Investigating: Australian Phone Line Issues
Started:
monitoring
Update: Our Australian phone lines are now back up and running. We are monitoring the system to ensure service remains stable. Thank you for your patience!
investigating
Notice: We are experiencing temporary issues with our main Australian phone lines. If you need assistance, please call us at +61 2 5944 3904 or connect with us instantly via Live Chat. Thank you for your patience while we fix this!
Lightspeed Restaurant O-Series - Inbound Calling Issues
Started:
monitoring
Update: Our Australian phone lines are now back up and running. We are monitoring the system to ensure service remains stable. Thank you for your patience!
investigating
We are currently experiencing an issue affecting inbound calls to one of our Australian support phone numbers.
Customers may have difficulty reaching us through +61 2 8599 2247 at this time. Our team is actively working with our service provider to resolve the issue as quickly as possible.
In the meantime, customers can still reach our Australian support team through our alternative number:
+61 2 5944 3904
We apologize for the inconvenience and appreciate your patience.
Europe only: Instant payout and scheduled same-day payout unavailable
Started:
investigating
Europe only: Instant Payout and Scheduled Same Day Payout to EUR bank accounts are currently unavailable due to an external issue affecting SEPA Instant. We started seeing impact on 19 May at 11:00 CET. Standard payouts to EUR bank accounts are processing normally. We will share another update as soon as we have more information
C-series Backoffice: Internal Server Error
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
R-series Lightspeed Hub is unable to connect hardware
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Technical Issue with Support Lines
Started:
investigating
We are currently experiencing issues with our phone system. Please reach out to us via chat, and our team will be able to assist you.
Technical Issue with Support Lines
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented, and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Phone support lines have been restored. We are continuing to monitor the system to ensure stability.
investigating
We are currently experiencing issues with our phone system. Please reach out to us via chat, and our team will be able to assist you.
Technical Issues with Support Lines
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
Phone support lines have been restored. We are continuing to monitor the system to ensure stability.
investigating
We are currently experiencing issues with our phone system. Please reach out to us via chat, and our team will be able to assist you.
Lightspeed Retail (R-Series)
Started:
monitoring
We have implemented a fix and will continue to monitor the situation.
identified
We have identified the cause of the Lightspeed Retail (R-Series) issue and a dedicated team of engineers is working on a solution.
investigating
We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
April 2026
C-series webshop: Increased errors in New Checkout
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Lightspeed Insights (O-Series) - Missing Sales Reports
Started:
investigating
We are currently investigating an issue where sales reports for April 5 are not appearing in Insights.
Our team is actively working to identify the root cause and restore accurate reporting as quickly as possible.
Lightspeed Invoicing Customer Deposit Balance Discrepancies
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented by reverting the impacted accounts.
investigating
We are continuing to investigate the issue.
investigating
We are currently investigating reports of incorrect customer credit account balances for R-Series merchants who have been onboarded to Lightspeed Invoicing in the past 2 days. Our engineering team is actively working to identify and resolve these imbalances.
Failed validation during automated offer creation
Started:
investigating
From datadog logs, around 3760 offers missing. 2362 AP, 957 EU, 429 US
investigating
Subset of capital offers that were incorrectly generated as split funding instead of direct debit, failing the offer generation validation
Lightspeed Restaurant (O-Series) - Insights Custom Reports — Loading Failures for Some Users
Started:
identified
Our upstream provider is performing a rollback, there may be a brief disruption to Insights for approximately 20 minutes during this process. ETA for full restoration is approximately 2:30PM AEDT.
investigating
Our team is currently addressing a service disruption affecting Insights Custom reports. This appears to be related to an upstream provider, and we are engaged with their technical team to expedite a fix.
We will post another update once we have a clearer timeline for resolution.
March 2026
Bancontact experiencing high refusal rate.
Started:
investigating
We have identified an issue outside our platform that is resulting in higher refusal rates for transactions processed through Bancontact starting at 11:56 CEST. This is affecting both Hospitality and Retail merchants.
Intermittent distruption to service
Started:
monitoring
A few of our services were affected for a short duration, and now they are back up.
We are currently monitoring the situation
Lightspeed Restaurant O-Series - Service Disruption - Order Events Not Displaying on Bump Screens
Started:
monitoring
A fix has been implemented. We are currently monitoring to ensure stability and full resolution.
Thank you for your patience, and we will provide a final update once monitoring is complete.
monitoring
A fix has been implemented and we are monitoring the results.
identified
Our team is actively working on implementing a fix.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue where some order events are not appearing on bump screens as expected.
Our team has identified the cause and is actively working on a fix. Testing is underway to ensure the issue is fully resolved before deployment.
We understand the impact this may have on your operations and are prioritizing a resolution. We will provide further updates as soon as more information becomes available.
Thank you for your patience.
Restaurant O-Series: Manual POS Sync failed with "Unable to download orders"
Started:
monitoring
A fix has been deployed and we are monitoring results
investigating
We are getting reports that users performing a manual sync will receive an error message saying "Unable to download orders".
However orders themselves appear to be getting updated as expected.
Our team have found the cause for this error message and are currently working on a fix.
C-Series Backoffice Empty Pages.
Started:
monitoring
NOAM: Backoffice Search and filtering is fully operational.
EMEA:
Search functionality has been restored for most areas of your account. Starting March 18th at 5:00 PM CET (12:00 PM EDT), full search functionality and faster Backoffice load speeds will also return for all Orders, Invoices, and Shipments created since January 1, 2025.
Search results for records from before 2025 will reappear gradually as our system finishes updating.
monitoring
We are monitoring the back office search issues: All back-office data is visible. No data was lost, and storefronts remain unaffected. We are working to fix the search functionality in the bottom-left menu. All other search functionalities are fully resolved for NOAM. For EMEA, data is being served via a fallback search; while all records are accessible, merchants may experience limited search (and filter) functionality or slower results until fully resolved.
monitoring
the data is now back in the back office for both NOAM and EU.
investigating
"We are currently investigating this issue."
C-Series Backoffice Empty Pages
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
C-Series backoffice pages are currently empty for both NOAM and EU shops. We are currently investigating this issue.
investigating
We are currently investigating this issue.
Lightspeed Retail Payment Processing Errors
Started:
monitoring
Our team has identified and resolved an issue with Lightspeed Retail payments that may have cause intermittent errors when processing payments. We are now monitoring to ensure payments are fully operational.