Lightspeed Outage History
Uptime record, past incidents, and downtime history for Lightspeed.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| July 2026 | 0% | 9 | 9 |
| June 2026 | 43.3% | 30 | 17 |
| May 2026 | 48.4% | 31 | 16 |
| April 2026 | 76.2% | 21 | 5 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Apr 10
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
Some API Endpoints Degraded Performance
Started: Jul 9, 2:55 PM
investigating
Add your message here about outage on the platform for your users or subscribers
Jul 9, 2:55 PM
Issues with some API Endpoint's
Started: Jul 9, 2:51 PM
investigating
Add your message to here for the platform users or subscribers
Jul 9, 2:51 PM
Card Payment Failures
Started: Jul 8, 8:49 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 8, 9:09 PM
investigating
Our engineering team has been notified and is actively investigating the root cause. We will provide updates as soon as we have more information.
Jul 8, 8:49 PM
Slow Cart for C-Series
Started: Jul 8, 6:58 PM
monitoring
We are continuing to monitor for any further issues.
Jul 8, 9:00 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 8, 8:13 PM
identified
The issue affecting C-Series has been mitigated.
Merchants may have experienced slow performance, 500 errors when accessing the cart, or their cart appearing empty. The issue has been identified, and a fix is being implemented.
Jul 8, 7:28 PM
investigating
We are continuing to investigate this issue.
Jul 8, 6:58 PM
investigating
We are currently investigating this issue.
Jul 8, 6:58 PM
Slow Cart for C-Series
Started: Jul 8, 4:26 PM
identified
We are continuing to work on a fix for this issue.
Jul 8, 4:40 PM
identified
The issue has been identified and a fix is being implemented.
Jul 8, 4:40 PM
investigating
We are currently investigating reports of performance issues affecting C-Series.
Merchants may experience slow loading times, encounter 500 errors when accessing the cart, or see their cart appear empty.
Our team is actively investigating the issue and will provide updates as more information becomes available.
Jul 8, 4:29 PM
investigating
We are currently investigating this issue.
Jul 8, 4:26 PM
Hospitality: Delayed Payout Reporting for EU/UK
Started: Jul 7, 10:44 AM
monitoring
We are continuing to monitor for any further issues.
Jul 7, 11:39 AM
monitoring
Payouts initiated on July 5th and July 6th are currently not visible in the Back Office, despite being successfully transferred to the respective bank accounts.
This issue impacts Lightspeed Payments reporting for users in Europe (excluding Switzerland).
The root cause has already been identified. The affected reports are currently being ingested, but this process is taking additional time to complete. We will continue monitoring the progress until all reports are available in the Back Office.
Jul 7, 10:44 AM
Lightspeed Payments K- and O-Series Payout delays in Australia for some Merchants
Started: Jul 6, 8:09 AM
monitoring
We have identified an external issue causing delays to some Regular (BECS) payouts in Australia. Affected funds are expected to be credited by the end of the day on 6 July 2026 in AU time.
Jul 6, 10:04 AM
investigating
We are continuing to investigate this issue.
Jul 6, 8:12 AM
investigating
We are continuing to investigate this issue.
Jul 6, 8:11 AM
investigating
We have identified an external issue resulting in a partial payout delay for a subset of AUD transactions processed through one of our partner banks.
As a result, some customers receiving Regular (BECS) payouts in Australia may experience a delay in receiving their payouts expected this Monday. We are actively monitoring the situation and coordinating with the affected partner to support resolution efforts.
Jul 6, 8:09 AM
Inventory, Product Search, Sales History and Online Channels delay
Started: Jul 2, 10:21 PM
monitoring
Some retailers may experience delays in updates made to the system showing throughout the system.
This impacts
- inventory levels slow in reflecting the right levels
- product added not appearing in searches and online store
- product updated not reflecting in searches and online store
- sales made may not be available in sales history
We have identified and resolving the issue and are monitoring system recovery
Jul 2, 10:21 PM
Lag in the polecat pusher
Started: Jul 1, 9:05 PM
monitoring
The polecat event pusher is experiencing significant lag. The problem has been identified and resolved. Monitoring the situation.
Jul 1, 9:05 PM
June 2026
Dégradation des Performances du MEV
Started: Jun 30, 1:21 PM
identified
Revenu Québec a identifié des difficultés techniques liées à la communication entre les systèmes d'enregistrement des ventes (SRS) et le WEB-SRM, qui peuvent causer l'affichage de messages d'erreur sur les appareils.
Cette situation n'a toutefois aucune incidence sur les données que les exploitants transmettent à Revenu Québec. Ils n'ont donc pas à nous les retransmettre.
Revenu Québec travaillent à rétablir la situation dès que possible.
----
Revenu Québec is aware of the ...
Jun 30, 1:56 PM
investigating
Nous examinons actuellement ce cas.
We are currently investigating this issue.
Jun 30, 1:21 PM
X-Series - Sales are not appearing in Sales History
Started: Jun 25, 8:34 AM
monitoring
The fix for the issue causing some sales to not appear in Sales History has been successfully rolled out.
Sales History should now be updating as expected. We are continuing to monitor the system closely to ensure stability and confirm the issue is fully resolved. We will provide additional updates if necessary.
Jun 25, 11:09 AM
investigating
We are currently investigating an issue where some sales are not appearing in Sales History.
We are actively working to identify the root cause and restore normal functionality. We will provide additional updates as more information becomes available.
Jun 25, 8:34 AM
R-Series login issues for some accounts
Started: Jun 22, 2:15 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 22, 2:43 PM
identified
The issue has been identified to be related to a 3rd party and they are working on a fix.
Jun 22, 2:31 PM
investigating
We are aware of login issues on R-Series for some accounts. We are currently investigating.
Jun 22, 2:15 PM
Issues processing transactions via Lightspeed Payments
Started: Jun 18, 3:58 PM
monitoring
We are currently investigating an issue where merchants are unable to complete transactions using Lightspeed Payments.
Jun 18, 3:58 PM
Lightspeed K-series: App becomes unresponsive after screen off post-payment confirmation
Started: Jun 17, 7:48 AM
identified
Update: We have successfully identified the issue. We are working to deploy a fix and expect version 26.24.1 to be available on the App Store as soon as possible.
Jun 17, 3:34 PM
investigating
We are currently investigating an issue where the Lightspeed K-Series app becomes unresponsive on iOS devices when the iPhone is locked (screen turned off) after a payment has successfully completed.
Workaround: Close and restart the app to restore functionality.
Jun 17, 7:48 AM
Lightspeed Retail (R-Series) Login using Google
Started: Jun 10, 4:11 PM
monitoring
We have implemented a fix and will continue to monitor the situation.
Jun 10, 8:09 PM
identified
We have identified the cause of the Lightspeed Retail (R-Series) issue and a dedicated team of engineers is working on a solution.
Jun 10, 4:44 PM
investigating
We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
Jun 10, 4:11 PM
K-Series: degraded performance processing payments via Lightspeed Payments
Started: Jun 4, 11:51 AM
monitoring
A fix has been implemented, and we are currently monitoring the results.
Jun 4, 1:19 PM
investigating
We are currently experiencing an issue with integrated payments initiated through the POS system.
As a workaround, payments can still be processed using standalone mode: https://k-series-support.lightspeedhq.com/hc/en-us/articles/5028210082715-Standalone-payments
Jun 4, 12:06 PM
investigating
We are continuing to investigate this issue.
Jun 4, 11:53 AM
investigating
We are currently investigating this issue.
Jun 4, 11:51 AM
K-series: Legacy Split payment issue with app version 26.22 only
Started: Jun 3, 4:20 PM
identified
App Version 26.22 only: Orders using legacy split payments with a native payment integration close out without receiving a payment confirmation. We have identified the issue and implemented a fix. We are currently waiting for the updated app version to become available on the App Store. A workaround would be to turn on advanced bill splitting.
https://k-series-support.lightspeedhq.com/hc/en-us/articles/360051089493-Check-splitting
Jun 3, 4:20 PM
O-Series & K-Series: Financial Services reports are delayed
Started: Jun 3, 1:45 AM
investigating
We are continuing to investigate this issue.
Jun 3, 2:10 AM
investigating
We have received reports where some customers are advising that approved transactions are stuck in "Authorized" status and payout reports are empty.
This is a cosmetic issue and payouts are actually not affected with deposits going through as expected, however our team are working to bring the reporting process back into alignment.
Jun 3, 1:45 AM
May 2026
X-Series - Unable to add Modules on Plus (9.0) Plan and Select Monthly billing
Started: May 31, 11:57 AM
identified
The problem has been identified.
May 31, 1:11 PM
investigating
Retailers on Plus 9.0 plan are unable to add modules and select the monthly billing cycle.
May 31, 11:57 AM
Tee sheets reservation slower than normal
Started: May 30, 7:03 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 2, 1:16 PM
investigating
We are currently investigating reports of slow responsiveness from tee sheet round reservation.
May 30, 7:03 PM
Lightspeed Payment Retail US only: Delay affecting Payouts for May 27th
Started: May 28, 8:37 AM
monitoring
Lightspeed Payment Retail US only:
Due to a technical issue experienced by one of our processing partners, payouts originally set to arrive yesterday were delayed by one business day. We can confirm that this issue has been fully resolved.
What this means for you:
Double Payout Today: Affected merchants will receive two separate deposits in their bank accounts today, May 28th.
The first deposit covers the delayed funds from May 27th.
The second deposit is your regularly scheduled payout...
May 28, 8:37 AM
Investigating: Australian Phone Line Issues
Started: May 20, 2:51 AM
monitoring
Update: Our Australian phone lines are now back up and running. We are monitoring the system to ensure service remains stable. Thank you for your patience!
May 20, 2:58 AM
investigating
Notice: We are experiencing temporary issues with our main Australian phone lines. If you need assistance, please call us at +61 2 5944 3904 or connect with us instantly via Live Chat. Thank you for your patience while we fix this!
May 20, 2:51 AM
Lightspeed Restaurant O-Series - Inbound Calling Issues
Started: May 20, 2:14 AM
monitoring
Update: Our Australian phone lines are now back up and running. We are monitoring the system to ensure service remains stable. Thank you for your patience!
May 20, 2:59 AM
investigating
We are currently experiencing an issue affecting inbound calls to one of our Australian support phone numbers.
Customers may have difficulty reaching us through +61 2 8599 2247 at this time. Our team is actively working with our service provider to resolve the issue as quickly as possible.
In the meantime, customers can still reach our Australian support team through our alternative number:
+61 2 5944 3904
We apologize for the inconvenience and appreciate your patience.
May 20, 2:14 AM
Europe only: Instant payout and scheduled same-day payout unavailable
Started: May 19, 4:00 PM
investigating
Europe only: Instant Payout and Scheduled Same Day Payout to EUR bank accounts are currently unavailable due to an external issue affecting SEPA Instant. We started seeing impact on 19 May at 11:00 CET. Standard payouts to EUR bank accounts are processing normally. We will share another update as soon as we have more information
May 19, 4:00 PM
C-series Backoffice: Internal Server Error
Started: May 15, 7:21 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 15, 8:46 AM
identified
The issue has been identified and a fix is being implemented.
May 15, 7:34 AM
investigating
We are currently investigating this issue.
May 15, 7:21 AM
R-series Lightspeed Hub is unable to connect hardware
Started: May 8, 9:41 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 8, 10:13 AM
identified
The issue has been identified and a fix is being implemented.
May 8, 10:05 AM
investigating
We are currently investigating this issue.
May 8, 9:41 AM
Technical Issue with Support Lines
Started: May 8, 1:39 AM
investigating
We are currently experiencing issues with our phone system. Please reach out to us via chat, and our team will be able to assist you.
May 8, 1:39 AM
Technical Issue with Support Lines
Started: May 8, 1:31 AM
monitoring
We are continuing to monitor for any further issues.
May 8, 3:06 AM
monitoring
A fix has been implemented, and we are monitoring the results.
May 8, 3:02 AM
investigating
We are continuing to investigate this issue.
May 8, 1:39 AM
investigating
Phone support lines have been restored. We are continuing to monitor the system to ensure stability.
May 8, 1:37 AM
investigating
We are currently experiencing issues with our phone system. Please reach out to us via chat, and our team will be able to assist you.
May 8, 1:31 AM
Technical Issues with Support Lines
Started: May 8, 1:12 AM
monitoring
We are continuing to monitor for any further issues.
May 8, 3:09 AM
monitoring
Phone support lines have been restored. We are continuing to monitor the system to ensure stability.
May 8, 3:02 AM
investigating
We are currently experiencing issues with our phone system. Please reach out to us via chat, and our team will be able to assist you.
May 8, 1:12 AM
Lightspeed Retail (R-Series)
Started: May 4, 2:26 PM
monitoring
We have implemented a fix and will continue to monitor the situation.
May 4, 2:33 PM
identified
We have identified the cause of the Lightspeed Retail (R-Series) issue and a dedicated team of engineers is working on a solution.
May 4, 2:28 PM
investigating
We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
May 4, 2:26 PM
April 2026
C-series webshop: Increased errors in New Checkout
Started: Apr 23, 12:21 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 23, 12:29 PM
investigating
We are currently investigating this issue.
Apr 23, 12:21 PM
Lightspeed Insights (O-Series) - Missing Sales Reports
Started: Apr 5, 9:26 PM
investigating
We are currently investigating an issue where sales reports for April 5 are not appearing in Insights.
Our team is actively working to identify the root cause and restore accurate reporting as quickly as possible.
Apr 5, 9:26 PM
Lightspeed Invoicing Customer Deposit Balance Discrepancies
Started: Apr 2, 1:40 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 2, 3:45 PM
identified
The issue has been identified and a fix is being implemented by reverting the impacted accounts.
Apr 2, 3:19 PM
investigating
We are continuing to investigate the issue.
Apr 2, 2:39 PM
investigating
We are currently investigating reports of incorrect customer credit account balances for R-Series merchants who have been onboarded to Lightspeed Invoicing in the past 2 days. Our engineering team is actively working to identify and resolve these imbalances.
Apr 2, 1:40 PM
Failed validation during automated offer creation
Started: Apr 1, 1:19 PM
investigating
From datadog logs, around 3760 offers missing. 2362 AP, 957 EU, 429 US
Apr 1, 1:28 PM
investigating
Subset of capital offers that were incorrectly generated as split funding instead of direct debit, failing the offer generation validation
Apr 1, 1:19 PM
Lightspeed Restaurant (O-Series) - Insights Custom Reports — Loading Failures for Some Users
Started: Apr 1, 1:10 AM
identified
Our upstream provider is performing a rollback, there may be a brief disruption to Insights for approximately 20 minutes during this process. ETA for full restoration is approximately 2:30PM AEDT.
Apr 1, 2:32 AM
investigating
Our team is currently addressing a service disruption affecting Insights Custom reports. This appears to be related to an upstream provider, and we are engaged with their technical team to expedite a fix.
We will post another update once we have a clearer timeline for resolution.
Apr 1, 1:10 AM
March 2026
Bancontact experiencing high refusal rate.
Started: Mar 30, 10:40 AM
investigating
We have identified an issue outside our platform that is resulting in higher refusal rates for transactions processed through Bancontact starting at 11:56 CEST. This is affecting both Hospitality and Retail merchants.
Mar 30, 10:40 AM
Intermittent distruption to service
Started: Mar 29, 10:18 PM
monitoring
A few of our services were affected for a short duration, and now they are back up.
We are currently monitoring the situation
Mar 29, 10:18 PM
Lightspeed Restaurant O-Series - Service Disruption - Order Events Not Displaying on Bump Screens
Started: Mar 25, 11:05 PM
monitoring
A fix has been implemented. We are currently monitoring to ensure stability and full resolution.
Thank you for your patience, and we will provide a final update once monitoring is complete.
Mar 26, 1:21 AM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 26, 1:13 AM
identified
Our team is actively working on implementing a fix.
Mar 25, 11:37 PM
investigating
We are continuing to investigate this issue.
Mar 25, 11:31 PM
investigating
We are currently investigating an issue where some order events are not appearing on bump screens as expected.
Our team has identified the cause and is actively working on a fix. Testing is underway to ensure the issue is fully resolved before deployment.
We understand the impact this may have on your operations and are prioritizing a resolution. We will provide further updates as soon as more information becomes available.
Thank you for your patience.
Mar 25, 11:05 PM
Restaurant O-Series: Manual POS Sync failed with "Unable to download orders"
Started: Mar 16, 8:09 PM
monitoring
A fix has been deployed and we are monitoring results
Mar 16, 8:26 PM
investigating
We are getting reports that users performing a manual sync will receive an error message saying "Unable to download orders".
However orders themselves appear to be getting updated as expected.
Our team have found the cause for this error message and are currently working on a fix.
Mar 16, 8:09 PM
C-Series Backoffice Empty Pages.
Started: Mar 14, 6:05 PM
monitoring
NOAM: Backoffice Search and filtering is fully operational.
EMEA:
Search functionality has been restored for most areas of your account. Starting March 18th at 5:00 PM CET (12:00 PM EDT), full search functionality and faster Backoffice load speeds will also return for all Orders, Invoices, and Shipments created since January 1, 2025.
Search results for records from before 2025 will reappear gradually as our system finishes updating.
Mar 18, 2:40 PM
monitoring
We are monitoring the back office search issues: All back-office data is visible. No data was lost, and storefronts remain unaffected. We are working to fix the search functionality in the bottom-left menu. All other search functionalities are fully resolved for NOAM. For EMEA, data is being served via a fallback search; while all records are accessible, merchants may experience limited search (and filter) functionality or slower results until fully resolved.
Mar 16, 9:54 AM
monitoring
the data is now back in the back office for both NOAM and EU.
Mar 14, 6:07 PM
investigating
"We are currently investigating this issue."
Mar 14, 6:05 PM
C-Series Backoffice Empty Pages
Started: Mar 13, 8:22 PM
monitoring
A fix has been implemented and we are monitoring the results.
Mar 13, 8:30 PM
investigating
C-Series backoffice pages are currently empty for both NOAM and EU shops. We are currently investigating this issue.
Mar 13, 8:24 PM
investigating
We are currently investigating this issue.
Mar 13, 8:22 PM
Lightspeed Retail Payment Processing Errors
Started: Mar 13, 7:26 PM
monitoring
Our team has identified and resolved an issue with Lightspeed Retail payments that may have cause intermittent errors when processing payments. We are now monitoring to ensure payments are fully operational.
Mar 13, 7:26 PM