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65.4%of 52 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76.9%
26
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We've identified an issue that’s causing delays for a small number of Lightspeed (X-Series) retailers when processing sales history in their accounts. Thank you for your patience. We’ll share updates as they become available.
monitoring
We’re investigating an issue that’s causing delays for a small number of Lightspeed (X-Series) retailers when processing sales history in their accounts. Thank you for your patience. We’ll share updates as they become available.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We’re investigating an issue affecting store credit. Processing a return to store credit may cause the sale to error, and store credit is currently unavailable.
LS Pay Payment processing degraded for R-series, C-series and few L-series
Lightspeed eCom (Europe)Lightspeed eCom (North America & Australia)Lightspeed PaymentsIntegrated Payments
monitoring
A fix has been implemented for the payment services affecting R-Series, L-Series, and C-Series. We are monitoring the situation closely and will provide further updates as they become available.
investigating
Our payment services for R-Series, L-Series, and C-Series are currently experiencing an issue. We are investigating the cause and will provide further updates as they become available.
Payments approved but not syncing to POS/ Not closing tables.
The issue has been identified and a fix is being implemented.
investigating
Customers report that payments are approved on the payment terminal but are not being recorded as paid in the iPad POS, leaving orders open and causing confusion about whether payments were processed. Our team is investigating this and working on a fix.
We have implemented a fix and will continue to monitor the situation.
identified
We have identified the cause of the Lightspeed Retail (S-Series) issue and a dedicated team of engineers is working on a solution with our third party provider.
investigating
We are currently investigating an issue affecting merchants using Lightspeed Retail S-Series. A dedicated team is investigating the issue with BridgePay processing gateway.
We are continuing to monitor for any further issues.
monitoring
Following an incident this morning, some of today's reports may be temporarily incomplete or delayed. Your sales data is safe on the pos and reports will be corrected. We recommend not relying on today's report totals for reconciliation until we confirm the fix.
Back Office - ReportingAPI (incl. Online Orders)Order AnywhereLightspeed PaymentsReservations
monitoring
The following features are impacted by the incident:
- Online Orders
- LS Reservations & Reservation Integrations
- PMS Integrations (in general)
- Stale Data in Back Office Reports
- Pay at Table 2.0 beta
- Payment Refunds
- Preauthorized/tip-adjustment payment captures
monitoring
Online Ordering and some payment services are recovering. We are monitoring the recovery and checking that services remain stable.
Some older online orders may appear as service returns. Please check the order time before preparing them. Refunds and payouts may also be delayed; please do not submit requests again.
In-store terminal payments continue to work as normal.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We're experiencing issues with online orders and stale reports. We know the root cause and are actively working on a fix
We are investigating an issue affecting some X-Series customers who are unable to select product variants when creating purchase orders or transfers. The variant selector is not rendering as expected.
We are continuing to monitor the service
Legacy Incident Archive
57 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
R-series Lightspeed Hub is unable to connect hardware
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Technical Issue with Support Lines
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing issues with our phone system. Please reach out to us via chat, and our team will be able to assist you.
Technical Issue with Support Lines
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented, and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Phone support lines have been restored. We are continuing to monitor the system to ensure stability.
investigating
We are currently experiencing issues with our phone system. Please reach out to us via chat, and our team will be able to assist you.
Technical Issues with Support Lines
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Phone support lines have been restored. We are continuing to monitor the system to ensure stability.
investigating
We are currently experiencing issues with our phone system. Please reach out to us via chat, and our team will be able to assist you.
Lightspeed Retail (R-Series)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix and will continue to monitor the situation.
identified
We have identified the cause of the Lightspeed Retail (R-Series) issue and a dedicated team of engineers is working on a solution.
investigating
We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
April 2026
C-series webshop: Increased errors in New Checkout
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue where sales reports for April 5 are not appearing in Insights.
Our team is actively working to identify the root cause and restore accurate reporting as quickly as possible.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented by reverting the impacted accounts.
investigating
We are continuing to investigate the issue.
investigating
We are currently investigating reports of incorrect customer credit account balances for R-Series merchants who have been onboarded to Lightspeed Invoicing in the past 2 days. Our engineering team is actively working to identify and resolve these imbalances.
Failed validation during automated offer creation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
From datadog logs, around 3760 offers missing. 2362 AP, 957 EU, 429 US
investigating
Subset of capital offers that were incorrectly generated as split funding instead of direct debit, failing the offer generation validation
Lightspeed Restaurant (O-Series) - Insights Custom Reports — Loading Failures for Some Users
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our upstream provider is performing a rollback, there may be a brief disruption to Insights for approximately 20 minutes during this process. ETA for full restoration is approximately 2:30PM AEDT.
investigating
Our team is currently addressing a service disruption affecting Insights Custom reports. This appears to be related to an upstream provider, and we are engaged with their technical team to expedite a fix.
We will post another update once we have a clearer timeline for resolution.
