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65.4%of 52 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76.9%
26
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We've identified an issue that’s causing delays for a small number of Lightspeed (X-Series) retailers when processing sales history in their accounts. Thank you for your patience. We’ll share updates as they become available.
monitoring
We’re investigating an issue that’s causing delays for a small number of Lightspeed (X-Series) retailers when processing sales history in their accounts. Thank you for your patience. We’ll share updates as they become available.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We’re investigating an issue affecting store credit. Processing a return to store credit may cause the sale to error, and store credit is currently unavailable.
LS Pay Payment processing degraded for R-series, C-series and few L-series
Lightspeed eCom (Europe)Lightspeed eCom (North America & Australia)Lightspeed PaymentsIntegrated Payments
monitoring
A fix has been implemented for the payment services affecting R-Series, L-Series, and C-Series. We are monitoring the situation closely and will provide further updates as they become available.
investigating
Our payment services for R-Series, L-Series, and C-Series are currently experiencing an issue. We are investigating the cause and will provide further updates as they become available.
Payments approved but not syncing to POS/ Not closing tables.
The issue has been identified and a fix is being implemented.
investigating
Customers report that payments are approved on the payment terminal but are not being recorded as paid in the iPad POS, leaving orders open and causing confusion about whether payments were processed. Our team is investigating this and working on a fix.
We have implemented a fix and will continue to monitor the situation.
identified
We have identified the cause of the Lightspeed Retail (S-Series) issue and a dedicated team of engineers is working on a solution with our third party provider.
investigating
We are currently investigating an issue affecting merchants using Lightspeed Retail S-Series. A dedicated team is investigating the issue with BridgePay processing gateway.
We are continuing to monitor for any further issues.
monitoring
Following an incident this morning, some of today's reports may be temporarily incomplete or delayed. Your sales data is safe on the pos and reports will be corrected. We recommend not relying on today's report totals for reconciliation until we confirm the fix.
Back Office - ReportingAPI (incl. Online Orders)Order AnywhereLightspeed PaymentsReservations
monitoring
The following features are impacted by the incident:
- Online Orders
- LS Reservations & Reservation Integrations
- PMS Integrations (in general)
- Stale Data in Back Office Reports
- Pay at Table 2.0 beta
- Payment Refunds
- Preauthorized/tip-adjustment payment captures
monitoring
Online Ordering and some payment services are recovering. We are monitoring the recovery and checking that services remain stable.
Some older online orders may appear as service returns. Please check the order time before preparing them. Refunds and payouts may also be delayed; please do not submit requests again.
In-store terminal payments continue to work as normal.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We're experiencing issues with online orders and stale reports. We know the root cause and are actively working on a fix
We are investigating an issue affecting some X-Series customers who are unable to select product variants when creating purchase orders or transfers. The variant selector is not rendering as expected.
We are continuing to monitor the service
Legacy Incident Archive
57 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Hospitality: Delayed Payout Reporting for EU/UK
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Payouts initiated on July 5th and July 6th are currently not visible in the Back Office, despite being successfully transferred to the respective bank accounts.
This issue impacts Lightspeed Payments reporting for users in Europe (excluding Switzerland).
The root cause has already been identified. The affected reports are currently being ingested, but this process is taking additional time to complete. We will continue monitoring the progress until all reports are available in the Back Office.
Lightspeed Payments K- and O-Series Payout delays in Australia for some Merchants
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified an external issue causing delays to some Regular (BECS) payouts in Australia. Affected funds are expected to be credited by the end of the day on 6 July 2026 in AU time.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We have identified an external issue resulting in a partial payout delay for a subset of AUD transactions processed through one of our partner banks.
As a result, some customers receiving Regular (BECS) payouts in Australia may experience a delay in receiving their payouts expected this Monday. We are actively monitoring the situation and coordinating with the affected partner to support resolution efforts.
Inventory, Product Search, Sales History and Online Channels delay
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Some retailers may experience delays in updates made to the system showing throughout the system.
This impacts
- inventory levels slow in reflecting the right levels
- product added not appearing in searches and online store
- product updated not reflecting in searches and online store
- sales made may not be available in sales history
We have identified and resolving the issue and are monitoring system recovery
Lag in the polecat pusher
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The polecat event pusher is experiencing significant lag. The problem has been identified and resolved. Monitoring the situation.
June 2026
Dégradation des Performances du MEV
minorSource not attested
Last archived state: resolved
View archived record details
identified
Revenu Québec a identifié des difficultés techniques liées à la communication entre les systèmes d'enregistrement des ventes (SRS) et le WEB-SRM, qui peuvent causer l'affichage de messages d'erreur sur les appareils.
Cette situation n'a toutefois aucune incidence sur les données que les exploitants transmettent à Revenu Québec. Ils n'ont donc pas à nous les retransmettre.
Revenu Québec travaillent à rétablir la situation dès que possible.
----
Revenu Québec is aware of the ...
investigating
Nous examinons actuellement ce cas.
We are currently investigating this issue.
X-Series - Sales are not appearing in Sales History
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix for the issue causing some sales to not appear in Sales History has been successfully rolled out.
Sales History should now be updating as expected. We are continuing to monitor the system closely to ensure stability and confirm the issue is fully resolved. We will provide additional updates if necessary.
investigating
We are currently investigating an issue where some sales are not appearing in Sales History.
We are actively working to identify the root cause and restore normal functionality. We will provide additional updates as more information becomes available.
R-Series login issues for some accounts
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified to be related to a 3rd party and they are working on a fix.
investigating
We are aware of login issues on R-Series for some accounts. We are currently investigating.
Issues processing transactions via Lightspeed Payments
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We are currently investigating an issue where merchants are unable to complete transactions using Lightspeed Payments.
Lightspeed K-series: App becomes unresponsive after screen off post-payment confirmation
minorSource not attested
Last archived state: resolved
View archived record details
identified
Update: We have successfully identified the issue. We are working to deploy a fix and expect version 26.24.1 to be available on the App Store as soon as possible.
investigating
We are currently investigating an issue where the Lightspeed K-Series app becomes unresponsive on iOS devices when the iPhone is locked (screen turned off) after a payment has successfully completed.
Workaround: Close and restart the app to restore functionality.
Lightspeed Retail (R-Series) Login using Google
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix and will continue to monitor the situation.
identified
We have identified the cause of the Lightspeed Retail (R-Series) issue and a dedicated team of engineers is working on a solution.
investigating
We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
