Current answer
Lightspeed experienced a major incident: Lightspeed Retail (S-Series) - BridgePay. ServiceAlert observed recovery on Oct 6, 2026.
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Incident Lifecycle
Affected Components
Payments
Incident Timeline
Monitoring
We have implemented a fix and will continue to monitor the situation.
Oct 6, 2026 at 3:59 PM UTC
Identified
We have identified the cause of the Lightspeed Retail (S-Series) issue and a dedicated team of engineers is working on a solution with our third party provider.
Oct 6, 2026 at 3:53 PM UTC
Investigating
We are currently investigating an issue affecting merchants using Lightspeed Retail S-Series. A dedicated team is investigating the issue with BridgePay processing gateway.
Oct 6, 2026 at 3:35 PM UTC
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