Payments approved but not syncing to POS/ Not closing tables.
View the provider incident record →Current answer
Lightspeed experienced a minor incident: Payments approved but not syncing to POS/ Not closing tables.. ServiceAlert observed recovery on Oct 7, 2026.
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Incident Lifecycle
Affected Components
POS
Payments
Incident Timeline
Identified
The issue has been identified and a fix is being implemented.
Oct 7, 2026 at 9:06 PM UTC
Investigating
Customers report that payments are approved on the payment terminal but are not being recorded as paid in the iPad POS, leaving orders open and causing confusion about whether payments were processed. Our team is investigating this and working on a fix.
Oct 7, 2026 at 9:05 PM UTC
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