Current answer
Lightspeed experienced a major incident: Issues with Online orders and stale reports. ServiceAlert observed recovery on Oct 1, 2026.
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Incident Lifecycle
Affected Components
Back Office - Reporting
API (incl. Online Orders)
Order Anywhere
Lightspeed Payments
Reservations
Incident Timeline
Monitoring
The following features are impacted by the incident:
- Online Orders
- LS Reservations & Reservation Integrations
- PMS Integrations (in general)
- Stale Data in Back Office Reports
- Pay at Table 2.0 beta
- Payment Refunds
- Preauthorized/tip-adjustment payment captures
- Online Orders
- LS Reservations & Reservation Integrations
- PMS Integrations (in general)
- Stale Data in Back Office Reports
- Pay at Table 2.0 beta
- Payment Refunds
- Preauthorized/tip-adjustment payment captures
Oct 1, 2026 at 3:40 PM UTC
Monitoring
Online Ordering and some payment services are recovering. We are monitoring the recovery and checking that services remain stable.
Some older online orders may appear as service returns. Please check the order time before preparing them. Refunds and payouts may also be delayed; please do not submit requests again.
In-store terminal payments continue to work as normal.
Some older online orders may appear as service returns. Please check the order time before preparing them. Refunds and payouts may also be delayed; please do not submit requests again.
In-store terminal payments continue to work as normal.
Oct 1, 2026 at 2:43 PM UTC
Monitoring
We are continuing to monitor for any further issues.
Oct 1, 2026 at 1:43 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 1, 2026 at 12:36 PM UTC
Identified
We're experiencing issues with online orders and stale reports. We know the root cause and are actively working on a fix
Oct 1, 2026 at 9:20 AM UTC
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