Current answer
Lightspeed experienced a major incident: Store credit issue causing sale errors. ServiceAlert observed recovery on Oct 16, 2026.
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Incident Lifecycle
Affected Components
Customer Management
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 16, 2026 at 4:50 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Oct 16, 2026 at 4:49 PM UTC
Investigating
We’re investigating an issue affecting store credit. Processing a return to store credit may cause the sale to error, and store credit is currently unavailable.
Oct 16, 2026 at 4:34 PM UTC
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