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65.4%of 52 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76.9%
26
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We've identified an issue that’s causing delays for a small number of Lightspeed (X-Series) retailers when processing sales history in their accounts. Thank you for your patience. We’ll share updates as they become available.
monitoring
We’re investigating an issue that’s causing delays for a small number of Lightspeed (X-Series) retailers when processing sales history in their accounts. Thank you for your patience. We’ll share updates as they become available.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We’re investigating an issue affecting store credit. Processing a return to store credit may cause the sale to error, and store credit is currently unavailable.
LS Pay Payment processing degraded for R-series, C-series and few L-series
Lightspeed eCom (Europe)Lightspeed eCom (North America & Australia)Lightspeed PaymentsIntegrated Payments
monitoring
A fix has been implemented for the payment services affecting R-Series, L-Series, and C-Series. We are monitoring the situation closely and will provide further updates as they become available.
investigating
Our payment services for R-Series, L-Series, and C-Series are currently experiencing an issue. We are investigating the cause and will provide further updates as they become available.
Payments approved but not syncing to POS/ Not closing tables.
The issue has been identified and a fix is being implemented.
investigating
Customers report that payments are approved on the payment terminal but are not being recorded as paid in the iPad POS, leaving orders open and causing confusion about whether payments were processed. Our team is investigating this and working on a fix.
We have implemented a fix and will continue to monitor the situation.
identified
We have identified the cause of the Lightspeed Retail (S-Series) issue and a dedicated team of engineers is working on a solution with our third party provider.
investigating
We are currently investigating an issue affecting merchants using Lightspeed Retail S-Series. A dedicated team is investigating the issue with BridgePay processing gateway.
We are continuing to monitor for any further issues.
monitoring
Following an incident this morning, some of today's reports may be temporarily incomplete or delayed. Your sales data is safe on the pos and reports will be corrected. We recommend not relying on today's report totals for reconciliation until we confirm the fix.
Back Office - ReportingAPI (incl. Online Orders)Order AnywhereLightspeed PaymentsReservations
monitoring
The following features are impacted by the incident:
- Online Orders
- LS Reservations & Reservation Integrations
- PMS Integrations (in general)
- Stale Data in Back Office Reports
- Pay at Table 2.0 beta
- Payment Refunds
- Preauthorized/tip-adjustment payment captures
monitoring
Online Ordering and some payment services are recovering. We are monitoring the recovery and checking that services remain stable.
Some older online orders may appear as service returns. Please check the order time before preparing them. Refunds and payouts may also be delayed; please do not submit requests again.
In-store terminal payments continue to work as normal.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We're experiencing issues with online orders and stale reports. We know the root cause and are actively working on a fix
We are investigating an issue affecting some X-Series customers who are unable to select product variants when creating purchase orders or transfers. The variant selector is not rendering as expected.
We are continuing to monitor the service
Legacy Incident Archive
57 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Return and Exchange Processing Errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue impacting return and exchange processing under certain specific transaction conditions. Our engineering team are currently investigating the reported issue. We apologize for the inconvenience caused in the meantime
Golf services outage
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Business Intelligence features of Golf are affected by out-of-date data, and recovery issues are underway.
monitoring
BI users for Golf may experience issues with stale data. We are currently working to resolve this.
monitoring
We have now restored all major services and are monitoring them for service stability.
monitoring
We are continuing to restore service.
monitoring
Underlying vendor infrastructure has been repaired and we are restoring services.
identified
We have isolated the source of the outage and are actively working with our vendor to restore services.
identified
We have identified an issue affecting database availability and are pursuing mitigation measures.
investigating
Golf services are impacted by a database issue. We are currently investigating.
Payment Terminal Processing Disruption
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue is now resolved. We will continue to monitor the situation.
If you are still experiencing issues, please use our standalone payments workaround:
https://k-series-support.lightspeedhq.com/hc/en-us/articles/5028210082715-Standalone-payments
investigating
We are aware of an issue affecting certain payment terminal integrations. Our team is actively investigating and working to restore normal processing. We apologise for the disruption to your sales operations and will provide updates as we learn more.
Degraded Lightspeed Payments processing may be experienced on R & S-series
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Merchants may be experiencing a freeze in their POS while processing but it appears transactions are still successful. A refresh of the POS should resolve the freeze. Please verify Financial Services reporting before retrying transactions.
Payment Terminal Processing Disruption
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of an issue affecting certain payment terminal integrations. Our team is actively investigating and working to restore normal processing. We apologise for the disruption to your sales operations and will provide updates as we learn more.
Some API Endpoints Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Add your message here about outage on the platform for your users or subscribers
Issues with some API Endpoint's
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Add your message to here for the platform users or subscribers
Card Payment Failures
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our engineering team has been notified and is actively investigating the root cause. We will provide updates as soon as we have more information.
Slow Cart for C-Series
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue affecting C-Series has been mitigated.
Merchants may have experienced slow performance, 500 errors when accessing the cart, or their cart appearing empty. The issue has been identified, and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Slow Cart for C-Series
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating reports of performance issues affecting C-Series.
Merchants may experience slow loading times, encounter 500 errors when accessing the cart, or see their cart appear empty.
Our team is actively investigating the issue and will provide updates as more information becomes available.
