A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) at this time. Our engineers are aware and working to resolve this as soon as possible.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
DrFirst Support Phone system may not be accessible for some customers at the moment. We are currently investigating this issue with our vendor and will provide an update as soon as possible.
Thank you for your patience.
Intermittent Login Issues with E-Prescribing Desktop (Rcopia)
E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Desktop Region 5 (Rcopia)
investigating
We are continuing to investigate this issue.
investigating
Some customers may experience intermittent login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) Pharmacy Prior Authorizationat this time. Our engineers are aware and working to resolve this as soon as possible.
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia Region 3)
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia Region 3) at this time. Our engineers are aware and working to resolve this as soon as possible.
The issue has been identified and a fix is being implemented.
investigating
Some customers may experience intermittent performance issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) at this time. Our engineers are aware and working to resolve this as soon as possible.
E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Desktop Region 5 (Rcopia)
identified
The issue has been identified and a fix is being implemented.
investigating
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
Customers may experience issues accessing Patient Searches via PDMP reports for the state Wisconsin. We are working with our partner and will keep this page updated.
investigating
Customers may experience issues accessing Patient Searches via PDMP reports for the state Wisconsin. We are working with our partner and will keep this page updated.
Legacy Incident Archive
33 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
A fix has been implemented and we are monitoring the results.
identified
We have identified the root cause and are finalizing the fix.
identified
We are seeing a degradation in verify prescription transactions. Verify is the loopback acknowledgment confirming
delivery by the pharmacy. Our engineers are aware and working to resolve this as soon as possible.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working to resolve this as soon as possible.
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
Issue affecting user login via LDAP within Backline
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating a technical issue affecting user login via LDAP within Backline. Our engineering team has been engaged and is actively working to identify and resolve the root cause as quickly as possible.
iPrescribe Help Center Live Chat Unavailable
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting the live messaging/chat feature within the iPrescribe Help Center. The issue has been traced to a third-party service provider, and we are actively engaged with them to restore functionality.
Support ticket submission is not impacted — users can continue to submit support requests as normal, and our team will respond as quickly as possible.
We will provide an update as more information becomes available.
Real Time Prescription Benefit — Intermittent Connectivity Issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of intermittent connectivity issues affecting real-time benefit checks originating with a third-party data provider. DrFirst systems are operating normally, and we are actively monitoring the situation.
In a small number of cases, partners may experience delayed or failed real-time benefit responses during this time. We will provide updates as more information becomes available.
Identity Proofing (IDP) Issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating reports of providers experiencing errors when attempting to complete Identity Proofing (IDP). This appears to be related to a third-party identity verification vendor. We will provide updates as our investigation progresses.
May 2026
Intermittent Login Issues with E-Prescribing Desktop (Rcopia)
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The login issue affecting E-Prescribing Desktop (Rcopia) has been resolved. Some customers may still experience issues sending controlled substances electronically (EPCS) at this time. Our engineers are actively working to restore full functionality and will provide another update shortly.
identified
The login issue affecting E-Prescribing Desktop (Rcopia) has been resolved. Some customers may still experience issues sending controlled substances electronically (EPCS) at this time. Our engineers are actively working to restore full functionality and will provide another update shortly.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Some customers may experience login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
PDMP Third-Party Incident
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated.
Prescription Processing & Medication History Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware that eligibility, medication history and prescription processing are both experiencing delays. Our team is actively engaged and taking steps to mitigate further impact. We will provide updates as more information becomes available.
identified
We are continuing to work on a fix for this issue.
identified
We are aware that eligibility, medication history and prescription processing are both experiencing delays. Our team is actively engaged and taking steps to mitigate further impact. We will provide updates as more information becomes available.
identified
We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.
identified
We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.
investigating
We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.
iPrescribe Provider Login Issues Impacting a Subset of Android Users
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the cause of the login failures affecting a subset of iPrescribe providers who are on Android devices. The issue is caused by a trailing space being appended to the username during username reset. This behavior appears to be isolated to Android devices and is suspected to be linked to a recent Android OS update that is auto-filling or appending a space to the username field. Backend services and recent platform deployments have been ruled out as contributing factors and iOS...
