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DrFirst

Intermittent Login Issues with E-Prescribing Desktop (Rcopia)

Minor Impact Resolved Duration: 11m September 18, 2026
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Current answer

DrFirst experienced a minor incident: Intermittent Login Issues with E-Prescribing Desktop (Rcopia). ServiceAlert observed recovery on Sep 18, 2026.

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Incident Lifecycle

Investigating Investigating
Affected Components
E-Prescribing Desktop Region 1 (Rcopia) E-Prescribing Desktop Region 2 (Rcopia) E-Prescribing Desktop Region 3 (Rcopia) E-Prescribing Desktop Region 4 (Rcopia) E-Prescribing Desktop Region 5 (Rcopia)

Incident Timeline

Investigating
We are continuing to investigate this issue.
Sep 18, 2026 at 5:38 PM UTC
Investigating
Some customers may experience intermittent login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
Sep 18, 2026 at 5:38 PM UTC
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