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DrFirst

Intermittent Performance Issues - Electronic Prior Authorization (Myndshft)

Critical Impact Resolved Duration: 1h 19m September 24, 2026
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Current answer

DrFirst experienced a critical incident: Intermittent Performance Issues - Electronic Prior Authorization (Myndshft). ServiceAlert observed recovery on Sep 24, 2026.

Official DrFirst status page Current DrFirst status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Identified Monitoring
Affected Components
Pharmacy - Pharmacy Prior Authorization

Incident Timeline

Monitoring
A fix has been implemented and we are monitoring the results.
Sep 24, 2026 at 5:36 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Sep 24, 2026 at 5:11 PM UTC
Investigating
Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) at this time. Our engineers are aware and working to resolve this as soon as possible.
Sep 24, 2026 at 5:00 PM UTC
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