Intermittent Performance Issues - Electronic Prior Authorization (Myndshft) Pharmacy Prior Authorization
View the provider incident record →Current answer
DrFirst experienced a minor incident: Intermittent Performance Issues - Electronic Prior Authorization (Myndshft) Pharmacy Prior Authorization. ServiceAlert observed recovery on Sep 18, 2026.
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Incident Lifecycle
Affected Components
Pharmacy - Pharmacy Prior Authorization
Incident Timeline
Identified
We are continuing to work on a fix for this issue.
Sep 18, 2026 at 2:07 PM UTC
Identified
We are continuing to work on a fix for this issue.
Sep 17, 2026 at 9:10 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Sep 17, 2026 at 7:06 PM UTC
Investigating
We are continuing to investigate this issue.
Sep 17, 2026 at 7:03 PM UTC
Investigating
Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) Pharmacy Prior Authorizationat this time. Our engineers are aware and working to resolve this as soon as possible.
Sep 17, 2026 at 6:42 PM UTC
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