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DrFirst

Issues with Phone Support (Support Services)

Minor Impact Resolved Duration: 2h 19m September 21, 2026
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Current answer

DrFirst experienced a minor incident: Issues with Phone Support (Support Services). ServiceAlert observed recovery on Sep 21, 2026.

Official DrFirst status page Current DrFirst status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Identified Monitoring
Affected Components
DrFirst US Strategic & Premier Phone Support

Incident Timeline

Monitoring
A fix has been implemented and we are monitoring the results.
Sep 21, 2026 at 3:45 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Sep 21, 2026 at 3:41 PM UTC
Investigating
DrFirst Support Phone system may not be accessible for some customers at the moment. We are currently investigating this issue with our vendor and will provide an update as soon as possible.

Thank you for your patience.
Sep 21, 2026 at 3:20 PM UTC
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