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DrFirst Outage History

Uptime record, past incidents, and downtime history for DrFirst.

Checking current status...
43.5% uptime over 46 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Mar 28May 12

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 41.7% 12 7
April 2026 40% 30 18
March 2026 75% 4 1

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 46 Days)

Mar 28 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
Elevated Script Failure Rates - Third-Party Network Delay
minor

Started: May 12, 8:36 PM

investigating
We are currently experiencing elevated prescription script failure rates affecting script processing through the third-party network. A buildup of pending scripts is occurring due to scripts are not returning as verified in a timely manner. Please note: scripts that remain in a pending state beyond 120 minutes will be marked as failed in the client system. This is a system timeout behavior and does not necessarily reflect an actual rejection by the pharmacy. We are actively working with our...
May 12, 8:36 PM
Intermittent Performance Issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
minor

Started: May 8, 6:58 PM

investigating
Some customers may experience intermittent performance issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) at this time. Our engineers are aware and working to resolve this as soon as possible.
May 8, 6:58 PM
Degraded Performance – US Live Messaging / Chat
minor

Started: May 8, 1:55 AM

monitoring
A fix has been implemented and we are monitoring the results.
May 8, 9:20 AM
investigating
We are currently aware of an ongoing issue affecting DrFirst US Live Messaging and Chat functionality. The disruption is caused by an outage impacting an external third-party platform that supports these services. Our team is actively monitoring the situation. We appreciate your patience as we work to restore full service.
May 8, 1:55 AM
CA CURES Connectivity Issue — PDMP Transactions Impacted
minor

Started: May 6, 10:43 PM

investigating
We are currently investigating an issue affecting PDMP transactions in California. CA CURES appears to be unavailable, which is preventing PDMP checks from completing for California providers. Our team is actively investigating the root cause, including potential connectivity and traffic routing factors. We will provide an update as additional information becomes available.
May 6, 10:43 PM
Intermittent Performance Issues - EPCS IDP (Experian/ID.me)
minor

Started: May 5, 2:18 PM

monitoring
A fix has been implemented and we are monitoring the results.
May 5, 4:59 PM
investigating
IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible
May 5, 4:48 PM
investigating
We are continuing to investigate this issue.
May 5, 4:43 PM
investigating
We are continuing to investigate this issue.
May 5, 4:40 PM
investigating
IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible
May 5, 4:37 PM
Third-Party Connectivity Issue – ePrescribing Impacted
minor

Started: May 4, 8:20 PM

monitoring
A fix has been implemented and we are monitoring the results.
May 4, 11:17 PM
investigating
We are continuing to investigate this issue.
May 4, 10:36 PM
investigating
We are continuing to investigate this issue.
May 4, 9:55 PM
investigating
We are continuing to investigate this issue.
May 4, 9:17 PM
investigating
Some customers may be experiencing intermittent issues with Pharmacy Network - Prescribing. This is related to a third-party connectivity issue currently under investigation. We will provide updates as more information becomes available.
May 4, 8:20 PM
Retail & Portal Practice User Login Disruption
minor

Started: May 1, 1:48 PM

monitoring
A fix has been implemented and we are monitoring the results.
May 1, 3:57 PM
identified
We are continuing to work on a fix for this issue.
May 1, 3:53 PM
identified
We are currently investigating an issue affecting login access for retail & portal practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
May 1, 3:37 PM
identified
We are continuing to work on a fix for this issue.
May 1, 2:51 PM
identified
The issue has been identified and a fix is being implemented.
May 1, 2:19 PM
investigating
We are continuing to investigate this issue.
May 1, 2:03 PM
investigating
We are currently investigating an issue affecting login access for retail practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
May 1, 1:48 PM
April 2026
Intermittent Performance Issues with Prescription Routing (Gadget)
minor

Started: Apr 27, 6:48 PM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 27, 8:44 PM
investigating
We are continuing to investigate this issue.
Apr 27, 8:16 PM
investigating
We are continuing to investigate this issue.
Apr 27, 7:32 PM
investigating
We are continuing to investigate this issue.
Apr 27, 7:13 PM
investigating
Some customers may experience intermittent performance issues with Prescription Routing (Gadget) at this time. Our engineers are aware and working to resolve this as soon as possible.
Apr 27, 6:48 PM
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia Update Region 1,2,3 )
minor

Started: Apr 17, 1:46 AM

investigating
We are continuing to investigate this issue.
Apr 17, 2:11 AM
investigating
We are continuing to investigate this issue.
Apr 17, 1:47 AM
investigating
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia Update) at this time. Our engineers are aware and working to resolve this as soon as possible.
Apr 17, 1:46 AM
Prescription Processing Delays — Third Party Vendor Performance Degradation
minor

Started: Apr 13, 8:16 PM

investigating
We are continuing to investigate this issue.
Apr 13, 9:01 PM
investigating
We are currently investigating reports of prescription processing delays impacting some users. We are working with a third party pharmacy vendor to coordinate a resolution. We will provide an update as soon as more information is available.
Apr 13, 8:16 PM
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