DrFirst Outage History
Uptime record, past incidents, and downtime history for DrFirst.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 33.3% | 15 | 10 |
| July 2026 | 25.8% | 31 | 23 |
| June 2026 | 30% | 30 | 21 |
| May 2026 | 6.7% | 15 | 14 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Started: Aug 11, 4:44 PM
identified
The issue has been identified and a fix is being implemented.
Aug 11, 5:00 PM
investigating
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
Aug 11, 4:44 PM
Intermittent Performance Issues - Backline
Started: Aug 5, 5:27 PM
investigating
Backline is currently experiencing latency issues. Our team is investigating and we will provide updates as soon as possible. We apologize for the inconvenience.
Aug 5, 5:27 PM
July 2026
Delays in Prescription Routing - Third Party Service Related
Started: Jul 27, 3:47 PM
identified
3rd Party has identified the issue. Scripts are isolated to Ohio and New York
Jul 27, 4:30 PM
investigating
We are currently investigating reports of delays in prescription routing for a subset of pharmacies in New York and Ohio, where prescriptions may take longer than expected to process and could revert to fax delivery. This appears to be related to a third party service used in prescription routing. Our team has been engaged and is actively working with the third party to identify the scope and cause. We will provide an update as soon as additional information is available.
Jul 27, 4:21 PM
investigating
We are currently investigating reports of delays in prescription routing for a subset of pharmacies, where prescriptions may take longer than expected to process and could revert to fax delivery. This appears to be related to a third party service used in prescription routing. Our team has been engaged and is actively working with the third party partner to identify the scope and cause. We will provide an update as soon as additional information is available.
Jul 27, 3:47 PM
Rcopia Staging Environment Login Issue
Started: Jul 25, 6:06 PM
investigating
We are currently investigating reports of login issues affecting the Rcopia staging environment. Users may be unable to access web login or single sign on during this time. Our team is actively working to identify the cause and restore full functionality. We will provide updates as more information becomes available.
Jul 25, 6:06 PM
Myndshft Pharmacy Realtime Pharmacy Benefits Eligibility Issue
Started: Jul 23, 6:11 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 23, 9:48 PM
investigating
We are currently investigating an issue affecting real time pharmacy benefits eligibility checks within Myndshft Pharmacy. Some users may experience errors or delays when submitting eligibility requests. We will provide updates as more information becomes available.
Jul 23, 6:11 PM
PDMP Third-Party Incident for Tennessee
Started: Jul 17, 5:55 PM
investigating
Customers may experience issues accessing Patient Searches via PDMP. This is isolated to Tennessee. We are working with our partner and will keep this page updated.
Aug 4, 4:34 PM
investigating
Customers may experience issues accessing Patient Searches via PDMP. This is isolated to Tennessee. We are working with our partner and will keep this page updated.
Jul 30, 12:48 AM
investigating
We are continuing to investigate this issue.
Jul 27, 3:25 PM
investigating
We are currently investigating this issue.
Jul 24, 6:26 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 24, 1:50 PM
investigating
We are continuing to investigate this issue.
Jul 23, 2:00 PM
investigating
We are continuing to investigate this issue.
Jul 21, 9:20 PM
investigating
We are continuing to investigate this issue.
Jul 17, 6:57 PM
investigating
Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated
Jul 17, 5:55 PM
Intermittent Performance Issues - Backline
Started: Jul 13, 7:25 PM
investigating
Some customers may experience intermittent performance issues with Backline at this time.
Our engineers are aware and working to resolve this as soon as possible.
Jul 13, 7:25 PM
June 2026
Intermittent Performance Issues - Backline
Started: Jun 30, 5:39 PM
monitoring
Backline service has been restored. Our team continues to monitor the system closely. You may experience intermittent issues as we complete our resolution work.
We will notify you when monitoring is concluded. Thank you for your patience.
The Backline Team
Jun 30, 6:38 PM
investigating
We are continuing to investigate this issue.
Jun 30, 6:25 PM
investigating
Some customers may experience intermittent performance issues with Backline at this time.
Our engineers are aware and working to resolve this as soon as possible.
Jun 30, 5:39 PM
Intermittent Performance Issues - Pharmacy Network - Prescribing
Started: Jun 26, 4:52 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 26, 11:29 PM
identified
We have identified the root cause and are finalizing the fix.
Jun 26, 7:29 PM
identified
We are seeing a degradation in verify prescription transactions. Verify is the loopback acknowledgment confirming
delivery by the pharmacy. Our engineers are aware and working to resolve this as soon as possible.
Jun 26, 6:09 PM
identified
The issue has been identified and a fix is being implemented.
Jun 26, 6:08 PM
investigating
We are continuing to investigate this issue.
Jun 26, 5:19 PM
investigating
Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working to resolve this as soon as possible.
Jun 26, 4:52 PM
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Started: Jun 18, 2:07 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 18, 3:32 PM
identified
We are continuing to work on a fix for this issue.
Jun 18, 3:25 PM
identified
We are continuing to work on a fix for this issue.
Jun 18, 3:12 PM
identified
The issue has been identified and a fix is being implemented.
Jun 18, 2:29 PM
investigating
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
Jun 18, 2:07 PM
Issue affecting user login via LDAP within Backline
Started: Jun 12, 12:49 AM
investigating
We are currently investigating a technical issue affecting user login via LDAP within Backline. Our engineering team has been engaged and is actively working to identify and resolve the root cause as quickly as possible.
Jun 12, 12:49 AM
iPrescribe Help Center Live Chat Unavailable
Started: Jun 11, 5:24 PM
investigating
We are currently investigating an issue affecting the live messaging/chat feature within the iPrescribe Help Center. The issue has been traced to a third-party service provider, and we are actively engaged with them to restore functionality.
Support ticket submission is not impacted — users can continue to submit support requests as normal, and our team will respond as quickly as possible.
We will provide an update as more information becomes available.
Jun 11, 5:24 PM
Real Time Prescription Benefit — Intermittent Connectivity Issues
Started: Jun 8, 10:31 PM
investigating
We are aware of intermittent connectivity issues affecting real-time benefit checks originating with a third-party data provider. DrFirst systems are operating normally, and we are actively monitoring the situation.
In a small number of cases, partners may experience delayed or failed real-time benefit responses during this time. We will provide updates as more information becomes available.
Jun 8, 10:31 PM
Identity Proofing (IDP) Issue
Started: Jun 5, 12:47 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 5, 1:36 PM
investigating
We are continuing to investigate this issue.
Jun 5, 1:57 AM
investigating
We are currently investigating reports of providers experiencing errors when attempting to complete Identity Proofing (IDP). This appears to be related to a third-party identity verification vendor. We will provide updates as our investigation progresses.
Jun 5, 12:47 AM
May 2026
Intermittent Login Issues with E-Prescribing Desktop (Rcopia)
Started: May 27, 12:13 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 27, 2:25 AM
identified
The login issue affecting E-Prescribing Desktop (Rcopia) has been resolved. Some customers may still experience issues sending controlled substances electronically (EPCS) at this time. Our engineers are actively working to restore full functionality and will provide another update shortly.
May 27, 1:52 AM
identified
The login issue affecting E-Prescribing Desktop (Rcopia) has been resolved. Some customers may still experience issues sending controlled substances electronically (EPCS) at this time. Our engineers are actively working to restore full functionality and will provide another update shortly.
May 27, 1:42 AM
investigating
We are continuing to investigate this issue.
May 27, 1:05 AM
investigating
We are continuing to investigate this issue.
May 27, 12:41 AM
investigating
We are continuing to investigate this issue.
May 27, 12:21 AM
investigating
We are continuing to investigate this issue.
May 27, 12:20 AM
investigating
We are continuing to investigate this issue.
May 27, 12:19 AM
investigating
Some customers may experience login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
May 27, 12:13 AM
PDMP Third-Party Incident
Started: May 26, 3:44 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 26, 3:49 PM
identified
The issue has been identified and a fix is being implemented.
May 26, 3:48 PM
investigating
Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated.
May 26, 3:44 PM
Prescription Processing & Medication History Delays
Started: May 26, 2:39 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 26, 5:03 PM
identified
We are aware that eligibility, medication history and prescription processing are both experiencing delays. Our team is actively engaged and taking steps to mitigate further impact. We will provide updates as more information becomes available.
May 26, 4:07 PM
identified
We are continuing to work on a fix for this issue.
May 26, 3:40 PM
identified
We are aware that eligibility, medication history and prescription processing are both experiencing delays. Our team is actively engaged and taking steps to mitigate further impact. We will provide updates as more information becomes available.
May 26, 3:37 PM
identified
We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.
May 26, 3:16 PM
identified
We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.
May 26, 2:44 PM
investigating
We are monitoring the system and see a build up on processing prescriptions. We are engaged and the team is taking steps to mitigate further delay. We will provide an updates as soon as more information is available.
May 26, 2:39 PM
iPrescribe Provider Login Issues Impacting a Subset of Android Users
Started: May 21, 2:44 PM
monitoring
We have identified the cause of the login failures affecting a subset of iPrescribe providers who are on Android devices. The issue is caused by a trailing space being appended to the username during username reset. This behavior appears to be isolated to Android devices and is suspected to be linked to a recent Android OS update that is auto-filling or appending a space to the username field. Backend services and recent platform deployments have been ruled out as contributing factors and iOS...
May 21, 2:44 PM
PDMP Third-Party Incident for Washington
Started: May 19, 5:34 PM
investigating
Customers may experience issues accessing Patient Searches via PDMP reports for the state Washington. We are working with our partner and will keep this page updated.
May 19, 5:34 PM
Intermittent Performance Issues - Third-Party Pharmacy Network - Prescribing
Started: May 18, 5:37 PM
investigating
We are currently investigating this issue.
Jun 2, 5:58 PM
monitoring
The prescription routing issue affecting some customers earlier today has been resolved. Normal routing performance has been restored.
Please note that a separate issue involving prescription routing to a specific pharmacy location remains under investigation. Our team continues to work with our third-party routing vendor toward resolution and will provide updates as they become available.
Jun 2, 5:57 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 2, 5:23 PM
identified
The issue has been identified and a fix is being implemented.
Jun 2, 3:30 PM
investigating
Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
Jun 2, 2:50 PM
investigating
We are continuing to investigate this issue.
Jun 1, 12:42 PM
investigating
We are continuing to investigate this issue.
May 30, 1:02 AM
investigating
We are continuing to investigate this issue.
May 26, 4:34 PM
investigating
The intermittent performance issue affecting prescription routing for one pharmacy vendor has been resolved. A second pharmacy vendor is currently under investigation and our team remains engaged with the third-party routing vendor to reach resolution as quickly as possible.
May 21, 10:32 PM
investigating
A second pharmacy vendor is also experiencing the same intermittent performance issue. The third-party routing vendor is aware and our team is engaged to help resolve it as soon as possible.
May 21, 5:12 PM
investigating
We are continuing to investigate this issue.
May 21, 12:28 PM
investigating
We are continuing to investigate this issue.
May 19, 10:44 PM
investigating
We are continuing to investigate this issue.
May 19, 5:31 PM
investigating
Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
May 18, 6:48 PM
investigating
Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
May 18, 5:37 PM
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
Started: May 13, 4:52 PM
monitoring
We are currently monitoring following a brief window of elevated session authentication errors that affected access to the application. Service has stabilized and access has been restored. Our team is continuing to investigate the root cause and determine next steps. We will provide another update as more information becomes available.
May 13, 5:16 PM
investigating
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
May 13, 4:52 PM
Elevated Script Failure Rates - Third-Party Network Delay
Started: May 12, 8:36 PM
identified
Identified - The third-party network has identified the source of the delay and is actively working on a resolution. We will provide another update once we are informed the fix is in place.
As a reminder, scripts that remain pending beyond 120 minutes will be marked as failed in the client system due to system timeout behavior. This does not necessarily reflect an actual rejection by the pharmacy.
May 12, 8:54 PM
investigating
We are currently experiencing elevated prescription script failure rates affecting script processing through the third-party network. A buildup of pending scripts is occurring due to scripts are not returning as verified in a timely manner.
Please note: scripts that remain in a pending state beyond 120 minutes will be marked as failed in the client system. This is a system timeout behavior and does not necessarily reflect an actual rejection by the pharmacy.
We are actively working with our...
May 12, 8:36 PM
Intermittent Performance Issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
Started: May 8, 6:58 PM
investigating
Some customers may experience intermittent performance issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) at this time. Our engineers are aware and working to resolve this as soon as possible.
May 8, 6:58 PM
Degraded Performance – US Live Messaging / Chat
Started: May 8, 1:55 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 8, 9:20 AM
investigating
We are currently aware of an ongoing issue affecting DrFirst US Live Messaging and Chat functionality. The disruption is caused by an outage impacting an external third-party platform that supports these services. Our team is actively monitoring the situation. We appreciate your patience as we work to restore full service.
May 8, 1:55 AM
CA CURES Connectivity Issue — PDMP Transactions Impacted
Started: May 6, 10:43 PM
investigating
We are currently investigating an issue affecting PDMP transactions in California. CA CURES appears to be unavailable, which is preventing PDMP checks from completing for California providers. Our team is actively investigating the root cause, including potential connectivity and traffic routing factors. We will provide an update as additional information becomes available.
May 6, 10:43 PM
Intermittent Performance Issues - EPCS IDP (Experian/ID.me)
Started: May 5, 2:18 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 5, 4:59 PM
investigating
IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible
May 5, 4:48 PM
investigating
We are continuing to investigate this issue.
May 5, 4:43 PM
investigating
We are continuing to investigate this issue.
May 5, 4:40 PM
investigating
IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible
May 5, 4:37 PM
Third-Party Connectivity Issue – ePrescribing Impacted
Started: May 4, 8:20 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 4, 11:17 PM
investigating
We are continuing to investigate this issue.
May 4, 10:36 PM
investigating
We are continuing to investigate this issue.
May 4, 9:55 PM
investigating
We are continuing to investigate this issue.
May 4, 9:17 PM
investigating
Some customers may be experiencing intermittent issues with Pharmacy Network - Prescribing. This is related to a third-party connectivity issue currently under investigation. We will provide updates as more information becomes available.
May 4, 8:20 PM
Retail & Portal Practice User Login Disruption
Started: May 1, 1:48 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 1, 3:57 PM
identified
We are continuing to work on a fix for this issue.
May 1, 3:53 PM
identified
We are currently investigating an issue affecting login access for retail & portal practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
May 1, 3:37 PM
identified
We are continuing to work on a fix for this issue.
May 1, 2:51 PM
identified
The issue has been identified and a fix is being implemented.
May 1, 2:19 PM
investigating
We are continuing to investigate this issue.
May 1, 2:03 PM
investigating
We are currently investigating an issue affecting login access for retail practice users. Users attempting to log in are encountering an error at the final step of authentication and are unable to access the application. Our team has identified a potential cause and is actively working toward resolution. Further updates will follow.
May 1, 1:48 PM
April 2026
Intermittent Performance Issues with Prescription Routing (Gadget)
Started: Apr 27, 6:48 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 27, 8:44 PM
investigating
We are continuing to investigate this issue.
Apr 27, 8:16 PM
investigating
We are continuing to investigate this issue.
Apr 27, 7:32 PM
investigating
We are continuing to investigate this issue.
Apr 27, 7:13 PM
investigating
Some customers may experience intermittent performance issues with Prescription Routing (Gadget) at this time. Our engineers are aware and working to resolve this as soon as possible.
Apr 27, 6:48 PM
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia Update Region 1,2,3 )
Started: Apr 17, 1:46 AM
investigating
We are continuing to investigate this issue.
Apr 17, 2:11 AM
investigating
We are continuing to investigate this issue.
Apr 17, 1:47 AM
investigating
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia Update) at this time. Our engineers are aware and working to resolve this as soon as possible.
Apr 17, 1:46 AM
Prescription Processing Delays — Third Party Vendor Performance Degradation
Started: Apr 13, 8:16 PM
investigating
We are continuing to investigate this issue.
Apr 13, 9:01 PM
investigating
We are currently investigating reports of prescription processing delays impacting some users. We are working with a third party pharmacy vendor to coordinate a resolution. We will provide an update as soon as more information is available.
Apr 13, 8:16 PM