We are currently investigating an issue affecting chat support within iPrescribe. Customers may see an error message when using chat and be unable to reach a live agent at this time. Customers can still submit a ticket for assistance. We will share updates as more information becomes available.
investigating
We are currently investigating an issue affecting chat support within iPrescribe. Customers may see an error message when using chat and be unable to reach a live agent at this time. We will share updates as more information becomes available.
A fix has been implemented and we are monitoring the results.
investigating
Some customers may experience intermittent performance issues while sending prescription at this time.
Our engineers are aware and working with third party vendor to resolve this as soon as possible.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) at this time. Our engineers are aware and working to resolve this as soon as possible.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
DrFirst Support Phone system may not be accessible for some customers at the moment. We are currently investigating this issue with our vendor and will provide an update as soon as possible.
Thank you for your patience.
Intermittent Login Issues with E-Prescribing Desktop (Rcopia)
E-Prescribing Desktop Region 1 (Rcopia)E-Prescribing Desktop Region 2 (Rcopia)E-Prescribing Desktop Region 3 (Rcopia)E-Prescribing Desktop Region 4 (Rcopia)E-Prescribing Desktop Region 5 (Rcopia)
investigating
We are continuing to investigate this issue.
investigating
Some customers may experience intermittent login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) Pharmacy Prior Authorizationat this time. Our engineers are aware and working to resolve this as soon as possible.
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia Region 3)
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia Region 3) at this time. Our engineers are aware and working to resolve this as soon as possible.
The issue has been identified and a fix is being implemented.
investigating
Some customers may experience intermittent performance issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) at this time. Our engineers are aware and working to resolve this as soon as possible.
A fix has been implemented and we are monitoring the results.
investigating
Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated.
Legacy Incident Archive
33 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Issues with DrFirst US Strategic & Premier Phone Support
minorSource not attested
Last archived state: resolved
View archived record details
DrFirst US Strategic & Premier Phone Support
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
DrFirst US Strategic & Premier Phone Support may not be accessible for some customers at the moment. We are currently investigating this issue with our vendor and will provide an update as soon as possible.
Please log any support request via help.drfirst.com
Thank you for your patience.
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia) Region 5
minorSource not attested
Last archived state: resolved
View archived record details
E-Prescribing Desktop Region 5 (Rcopia)
investigating
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
Intermittent Performance Issues - Backline
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Backline is currently experiencing latency issues. Our team is investigating and we will provide updates as soon as possible. We apologize for the inconvenience.
July 2026
Delays in Prescription Routing - Third Party Service Related
minorSource not attested
Last archived state: resolved
View archived record details
identified
3rd Party has identified the issue. Scripts are isolated to Ohio and New York
investigating
We are currently investigating reports of delays in prescription routing for a subset of pharmacies in New York and Ohio, where prescriptions may take longer than expected to process and could revert to fax delivery. This appears to be related to a third party service used in prescription routing. Our team has been engaged and is actively working with the third party to identify the scope and cause. We will provide an update as soon as additional information is available.
investigating
We are currently investigating reports of delays in prescription routing for a subset of pharmacies, where prescriptions may take longer than expected to process and could revert to fax delivery. This appears to be related to a third party service used in prescription routing. Our team has been engaged and is actively working with the third party partner to identify the scope and cause. We will provide an update as soon as additional information is available.
Rcopia Staging Environment Login Issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating reports of login issues affecting the Rcopia staging environment. Users may be unable to access web login or single sign on during this time. Our team is actively working to identify the cause and restore full functionality. We will provide updates as more information becomes available.
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting real time pharmacy benefits eligibility checks within Myndshft Pharmacy. Some users may experience errors or delays when submitting eligibility requests. We will provide updates as more information becomes available.
PDMP Third-Party Incident for Tennessee
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Customers may experience issues accessing Patient Searches via PDMP. This is isolated to Tennessee. We are working with our partner and will keep this page updated.
investigating
Customers may experience issues accessing Patient Searches via PDMP. This is isolated to Tennessee. We are working with our partner and will keep this page updated.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated
Intermittent Performance Issues - Backline
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Some customers may experience intermittent performance issues with Backline at this time.
Our engineers are aware and working to resolve this as soon as possible.
June 2026
Intermittent Performance Issues - Backline
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Backline service has been restored. Our team continues to monitor the system closely. You may experience intermittent issues as we complete our resolution work.
We will notify you when monitoring is concluded. Thank you for your patience.
The Backline Team
investigating
We are continuing to investigate this issue.
investigating
Some customers may experience intermittent performance issues with Backline at this time.
Our engineers are aware and working to resolve this as soon as possible.
