Current answer
DrFirst experienced a minor incident: iPrescribe Support Incident Notice. ServiceAlert observed recovery on Nov 3, 2026.
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Incident Lifecycle
Affected Components
iPrescribe Live Messaging/Chat
Incident Timeline
Investigating
We are currently investigating an issue affecting chat support within iPrescribe. Customers may see an error message when using chat and be unable to reach a live agent at this time. Customers can still submit a ticket for assistance. We will share updates as more information becomes available.
Nov 3, 2026 at 1:49 PM UTC
Investigating
We are currently investigating an issue affecting chat support within iPrescribe. Customers may see an error message when using chat and be unable to reach a live agent at this time. We will share updates as more information becomes available.
Nov 3, 2026 at 1:08 PM UTC
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