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DrFirst Outage History

Daily provider-status observations and published incident history for DrFirst.

Operational

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Building verified history 21 of 24 verified daily observations collected. A percentage will appear after the minimum coverage threshold is met.

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Intermittent Performance Issues - Electronic Prior Authorization (Myndshft)
critical Observed active window 1h 19m

View incident details and source

Started:

Pharmacy - Pharmacy Prior Authorization
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) at this time. Our engineers are aware and working to resolve this as soon as possible.
PDMP Third-Party Incident
minor Observed active window 1h 34m

View incident details and source

Started:

PDMP
identified
The issue has been identified and a fix is being implemented.
investigating
Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated.
Issues with Phone Support (Support Services)
minor Observed active window 2h 19m

View incident details and source

Started:

DrFirst US Strategic & Premier Phone Support
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
DrFirst Support Phone system may not be accessible for some customers at the moment. We are currently investigating this issue with our vendor and will provide an update as soon as possible. Thank you for your patience.
Intermittent Login Issues with E-Prescribing Desktop (Rcopia)
minor Observed active window 11m

View incident details and source

Started:

E-Prescribing Desktop Region 1 (Rcopia) E-Prescribing Desktop Region 2 (Rcopia) E-Prescribing Desktop Region 3 (Rcopia) E-Prescribing Desktop Region 4 (Rcopia) E-Prescribing Desktop Region 5 (Rcopia)
investigating
We are continuing to investigate this issue.
investigating
Some customers may experience intermittent login issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
Intermittent Performance Issues - Electronic Prior Authorization (Myndshft) Pharmacy Prior Authorization
minor Observed active window 19h 57m

View incident details and source

Started:

Pharmacy - Pharmacy Prior Authorization
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Some customers may experience intermittent performance issues with Electronic Prior Authorization (Myndshft) Pharmacy Prior Authorizationat this time. Our engineers are aware and working to resolve this as soon as possible.
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia Region 3)
minor Observed active window 2h 3m

View incident details and source

Started:

E-Prescribing Desktop Region 3 (Rcopia)
investigating
We are continuing to investigate this issue.
investigating
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia Region 3) at this time. Our engineers are aware and working to resolve this as soon as possible.
Intermittent Performance Issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
minor Observed active window 1h 13m

View incident details and source

Started:

E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)
identified
The issue has been identified and a fix is being implemented.
investigating
Some customers may experience intermittent performance issues with E-Prescribing Desktop Staging Environment (Rcopia Staging Environment) at this time. Our engineers are aware and working to resolve this as soon as possible.
PDMP Third-Party Incident
minor Observed active window 1h 5m

View incident details and source

Started:

PDMP
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated.
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia)
minor Observed active window 29m

View incident details and source

Started:

E-Prescribing Desktop Region 1 (Rcopia) E-Prescribing Desktop Region 2 (Rcopia) E-Prescribing Desktop Region 3 (Rcopia) E-Prescribing Desktop Region 4 (Rcopia) E-Prescribing Desktop Region 5 (Rcopia)
identified
The issue has been identified and a fix is being implemented.
investigating
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.
August 2026
PDMP Third-Party Incident for Wisconsin
minor Observed active window 19h 27m

View incident details and source

Started:

PDMP
investigating
Customers may experience issues accessing Patient Searches via PDMP reports for the state Wisconsin. We are working with our partner and will keep this page updated.
investigating
Customers may experience issues accessing Patient Searches via PDMP reports for the state Wisconsin. We are working with our partner and will keep this page updated.

Legacy Incident Archive

33 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

April 2026
Intermittent Performance Issues with Prescription Routing (Gadget)
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Some customers may experience intermittent performance issues with Prescription Routing (Gadget) at this time. Our engineers are aware and working to resolve this as soon as possible.
Intermittent Performance Issues with E-Prescribing Desktop (Rcopia Update Region 1,2,3 )
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia Update) at this time. Our engineers are aware and working to resolve this as soon as possible.
Prescription Processing Delays — Third Party Vendor Performance Degradation
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating reports of prescription processing delays impacting some users. We are working with a third party pharmacy vendor to coordinate a resolution. We will provide an update as soon as more information is available.
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