Daily provider-status observations and published incident history for DocuSign.
Component incident
DocuSign has an active component incident; no global outage is indicated. Verified .
Official provider source.
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80%of 45 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
24
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 78 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
May 2026
Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Some customers may have experienced issues from 2026-05-26 06:04 PM UTC until 2026-05-28 01:44 AM UTC.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Salesforce is experiencing an outage that may impact customers using the Salesforce integration (Incident-4935)
Provider resolved: . The notice publication date does not establish the outage start.
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Some customers may have experienced issues using the Salesforce integration from 2026-05-21 08:00 PM UTC until 2026-05-22 01:37 AM UTC.
investigating
Salesforce is experiencing an outage that may impact customers using the Salesforce integration. Docusign services are not experiencing any outages at this time. The issue will resolve when Salesforce resolves their outage.
Some customers may experience latencies sending and signing in EU (Incident-4915)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / EU
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Some customers may have experienced issues from 2026-05-19 12:39 PM UTC until 2026-05-19 2:33 PM UTC.
investigating
We are continuing to investigate the issue.
investigating
We are currently investigating the issue.
Some customers may experience latencies sending and signing in NA1 and NA3 (Incident-4902)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / NA1eSignature / NA3
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Some customers may experience latencies sending and signing in NA1 and NA3 from 2026-05-18 05:29 PM UTC until 2026-05-18 06:10 PM UTC.
investigating
We are currently investigating this issue.
Users may experience document report failures and loading delays in the EU11 and EU21 sites (incident 4863)
Provider resolved: . The notice publication date does not establish the outage start.
CLM / EU11CLM / EU21
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Some customers may have experienced errors from 2026-05-11 10:15 PM UTC until 2026-05-14 07:58 PM UTC.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
Provider resolved: . The notice publication date does not establish the outage start.
CLM / EU11CLM / EU21
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Some customers may have experienced errors from 2026-04-19 10:00 PM UTC until 2026-05-13 02:20 PM UTC.
monitoring
A fix has been implemented and we are observing telemetry to validate.
identified
We are continuing to work on a fix for this issue.
identified
Customers may be experiencing timeout errors with Workflow and Document Reports. Engineering teams have been engaged and the issue has been identified, a fix is currently being implemented.
Customers may experience issues accessing PowerForms (Incident 4870)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Some customers may have experienced issues accessing PowerForms from 2026-05-12 06:10 PM UTC until 2026-05-12 07:59 PM UTC.
investigating
We are currently investigating this issue.
Users may experience timeouts when attempting to complete document transactions (Incident 4866)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / EU
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-05-12 05:22 PM UTC until 2026-05-12 08:59 PM UTC.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Users may experience connection errors when trying to switch to CLM or utilising DocuSign edit (Incident 4862)
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-05-12 01:29 PM UTC until 2026-05-12 04:01 PM UTC.
monitoring
A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final.
identified
Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional:
To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:
https://login.springcm.com
Once this URL has been added to your allowlist, you should be able to log in without any further issues.
Further investigation with our engineering teams is underway to fully resolve this issue.
monitoring
Our engineering teams have deployed a fix and we are now monitoring to validate.
identified
We are continuing to work on a fix for this issue.
identified
We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM.
To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:
https://login.springcm.com
Once this URL has been added to your allowlist, you should be able to log in without any further issues.
Further investigation with our engineering teams is underway to fully resolve this issue.
Users may encounter errors that will prevent document uploading or envelope creation (Incident 4860)
Provider resolved: . The notice publication date does not establish the outage start.
eSignature / NA2eSignature / NA4
resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-05-11 09:21 PM UTC until 2026-05-11 11:14 PM UTC.
identified
The issue has been identified and a fix is being implemented.
Legacy Incident Archive
69 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Email notifications sent from custom domains may not be delivered (Incident 5106)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are actively investigating the issue.
Notification failures when utilising Outlook (Incident 5087)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been applied and our engineering teams are actively reviewing our telemetry to confirm this fix has mitigated the issue.
investigating
Customers utilising Outlook may receive delivery notification failures when sending envelopes to signers. Engineering teams have been engaged and we are actively triaiging this issue.
Users may encounter errors when attempting to process envelopes (Incident 5072)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating this issue.
Document Upload and Generation Errors (Incident 5073)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the issue and a fix is being implemented.
investigating
We continue to investigate the issue.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We continue to investigate the issue and additional resources have been engaged.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating this issue.
Customers Unable to Purchase Plans (Incident 5034)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the issue and a fix is being implemented.
investigating
We are actively investigating this issue.
Organization Reports May Remain in "Exporting" Status (Incident 5020)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for the issue.
identified
Customers may be experiencing issues when attempting to export organization reports. Our engineering teams are engaged and have identified the cause and are working on a fix for this.
Customers dependent on deprecated TLS ciphers will experience interruption (Incident-5003)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
May 2026
Issues utilising +86 country code for sending envelopes and phone authentication (Incident 4968)
minorSource not attested
Last archived state: resolved
View archived record details
identified
Engineers have identified the root cause and are executing a fix.
identified
Customers attempting to send an envelope or use SMS/Phone Authentication for Envelopes utilising a +86 will experience errors during this process. Engineering teams have been engaged and triage is underway.
Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Salesforce is experiencing an outage that may impact customers using the Salesforce integration (Incident-4935)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Salesforce is experiencing an outage that may impact customers using the Salesforce integration. Docusign services are not experiencing any outages at this time. The issue will resolve when Salesforce resolves their outage.
