Users may experience timeouts when attempting to complete document transactions (Incident 4866)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Users may experience timeouts when attempting to complete document transactions (Incident 4866). Resolved on May 12, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
eSignature / EU
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-05-12 05:22 PM UTC until 2026-05-12 08:59 PM UTC.
Customers may have experienced errors from 2026-05-12 05:22 PM UTC until 2026-05-12 08:59 PM UTC.
May 12, 2026 at 8:58 PM UTC
Monitoring
We are continuing to monitor for any further issues.
May 12, 2026 at 8:51 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
May 12, 2026 at 7:51 PM UTC
Identified
We are continuing to work on a fix for this issue.
May 12, 2026 at 7:33 PM UTC
Identified
The issue has been identified and a fix is being implemented.
May 12, 2026 at 6:43 PM UTC
Investigating
We are currently investigating this issue.
May 12, 2026 at 6:17 PM UTC
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