Some customers may experience latencies sending and signing in EU (Incident-4915)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Some customers may experience latencies sending and signing in EU (Incident-4915). Resolved on May 19, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
eSignature / EU
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Some customers may have experienced issues from 2026-05-19 12:39 PM UTC until 2026-05-19 2:33 PM UTC.
Some customers may have experienced issues from 2026-05-19 12:39 PM UTC until 2026-05-19 2:33 PM UTC.
May 19, 2026 at 2:36 PM UTC
Investigating
We are continuing to investigate the issue.
May 19, 2026 at 1:30 PM UTC
Investigating
We are currently investigating the issue.
May 19, 2026 at 12:59 PM UTC
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