Users may experience connection errors when trying to switch to CLM or utilising DocuSign edit (Incident 4862)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Users may experience connection errors when trying to switch to CLM or utilising DocuSign edit (Incident 4862). Resolved on May 12, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
CLM / EU11
CLM / EU21
CLM / NA11
CLM / NA21
CLM / S1.US
CLM / S2.US
CLM / S1.EU
CLM / S1.AU
CLM / US11
CLM / US12
CLM / US13
CLM / UAT NA11
CLM / DEMO S1
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-05-12 01:29 PM UTC until 2026-05-12 04:01 PM UTC.
Customers may have experienced errors from 2026-05-12 01:29 PM UTC until 2026-05-12 04:01 PM UTC.
May 12, 2026 at 7:26 PM UTC
Monitoring
A fix has now been implemented and we are seeing improvements, we will continue monitoring telemetry to ensure the fix is final.
May 12, 2026 at 3:55 PM UTC
Identified
Additional Engineering teams have been engaged to triage this issue, the current workaround is still functional:
To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:
https://login.springcm.com
Once this URL has been added to your allowlist, you should be able to log in without any further issues.
Further investigation with our engineering teams is underway to fully resolve this issue.
To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:
https://login.springcm.com
Once this URL has been added to your allowlist, you should be able to log in without any further issues.
Further investigation with our engineering teams is underway to fully resolve this issue.
May 12, 2026 at 3:20 PM UTC
Monitoring
Our engineering teams have deployed a fix and we are now monitoring to validate.
May 12, 2026 at 2:24 PM UTC
Identified
We are continuing to work on a fix for this issue.
May 12, 2026 at 2:23 PM UTC
Identified
We are currently investigating an issue where a subset of customers utilising a particular firewall may experience issues when attempting to switch to CLM.
To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:
https://login.springcm.com
Once this URL has been added to your allowlist, you should be able to log in without any further issues.
Further investigation with our engineering teams is underway to fully resolve this issue.
To restore access, please contact your IT department or security team and request that the following URL be unblocked/allowed:
https://login.springcm.com
Once this URL has been added to your allowlist, you should be able to log in without any further issues.
Further investigation with our engineering teams is underway to fully resolve this issue.
May 12, 2026 at 1:42 PM UTC
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