Workflow Reports Experiencing Timeout Errors (Incident 4874)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Workflow Reports Experiencing Timeout Errors (Incident 4874). Resolved on May 13, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
CLM / EU11
CLM / EU21
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Some customers may have experienced errors from 2026-04-19 10:00 PM UTC until 2026-05-13 02:20 PM UTC.
Some customers may have experienced errors from 2026-04-19 10:00 PM UTC until 2026-05-13 02:20 PM UTC.
May 13, 2026 at 2:18 PM UTC
Monitoring
A fix has been implemented and we are observing telemetry to validate.
May 13, 2026 at 1:41 PM UTC
Identified
We are continuing to work on a fix for this issue.
May 13, 2026 at 11:50 AM UTC
Identified
Customers may be experiencing timeout errors with Workflow and Document Reports. Engineering teams have been engaged and the issue has been identified, a fix is currently being implemented.
May 13, 2026 at 11:49 AM UTC
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