Users may experience document report failures and loading delays in the EU11 and EU21 sites (incident 4863)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Users may experience document report failures and loading delays in the EU11 and EU21 sites (incident 4863). Resolved on May 14, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
CLM / EU11
CLM / EU21
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Some customers may have experienced errors from 2026-05-11 10:15 PM UTC until 2026-05-14 07:58 PM UTC.
Some customers may have experienced errors from 2026-05-11 10:15 PM UTC until 2026-05-14 07:58 PM UTC.
May 14, 2026 at 8:03 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
May 14, 2026 at 7:54 PM UTC
Identified
The issue has been identified and a fix is being implemented.
May 14, 2026 at 7:23 PM UTC
Investigating
We are currently investigating this issue.
May 14, 2026 at 6:45 PM UTC
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