Some customers may experience latencies sending and signing in NA1 and NA3 (Incident-4902)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Some customers may experience latencies sending and signing in NA1 and NA3 (Incident-4902). Resolved on May 18, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
eSignature / NA1
eSignature / NA3
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Some customers may experience latencies sending and signing in NA1 and NA3 from 2026-05-18 05:29 PM UTC until 2026-05-18 06:10 PM UTC.
Some customers may experience latencies sending and signing in NA1 and NA3 from 2026-05-18 05:29 PM UTC until 2026-05-18 06:10 PM UTC.
May 18, 2026 at 6:20 PM UTC
Investigating
We are currently investigating this issue.
May 18, 2026 at 5:55 PM UTC
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