Users may encounter errors that will prevent document uploading or envelope creation (Incident 4860)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Users may encounter errors that will prevent document uploading or envelope creation (Incident 4860). Resolved on May 12, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
eSignature / NA2
eSignature / NA4
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Customers may have experienced errors from 2026-05-11 09:21 PM UTC until 2026-05-11 11:14 PM UTC.
Customers may have experienced errors from 2026-05-11 09:21 PM UTC until 2026-05-11 11:14 PM UTC.
May 12, 2026 at 12:01 AM UTC
Identified
The issue has been identified and a fix is being implemented.
May 11, 2026 at 11:14 PM UTC
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