Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961)
View the provider incident record →Current answer
DocuSign experienced a minor incident: Customers may experience timeouts related to core AI features which include document summarization and extractions. (incident 4961). Resolved on May 28, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Affected Components
eSignature / AU
eSignature / CA
eSignature / EU
eSignature / JP1
eSignature / NA1
eSignature / NA2
eSignature / NA3
eSignature / NA4
eSignature / DEMO
Incident Timeline
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Some customers may have experienced issues from 2026-05-26 06:04 PM UTC until 2026-05-28 01:44 AM UTC.
Some customers may have experienced issues from 2026-05-26 06:04 PM UTC until 2026-05-28 01:44 AM UTC.
May 28, 2026 at 1:42 AM UTC
Monitoring
We are continuing to monitor for any further issues.
May 28, 2026 at 12:05 AM UTC
Monitoring
We are continuing to monitor for any further issues.
May 27, 2026 at 10:04 PM UTC
Monitoring
We are continuing to monitor for any further issues.
May 27, 2026 at 9:16 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
May 27, 2026 at 7:30 PM UTC
Identified
We are continuing to work on a fix for this issue.
May 27, 2026 at 5:24 PM UTC
Identified
The issue has been identified and a fix is being implemented.
May 27, 2026 at 4:03 AM UTC
Investigating
We are continuing to investigate this issue.
May 27, 2026 at 3:32 AM UTC
Identified
The issue has been identified and a fix is being implemented.
May 27, 2026 at 2:35 AM UTC
Investigating
We are currently investigating this issue.
May 27, 2026 at 1:04 AM UTC
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