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0%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix for the issue affecting the VPN posture profile editing experience has been applied for all known affected organizations, and configuration is now working as expected for those customers.
The fix is currently being rolled out globally and is expected to be completed shortly. Our engineering team is actively monitoring the rollout to confirm sustained stability.
If you continue to experience difficulty editing a VPN profile under posture profile settings, please contact our support team so we can assist you directly.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
identified
We are aware of an issue affecting the VPN posture profile editing experience in the Cisco Secure Access dashboard.
Customers may intermittently encounter an error "An error accured" when editing a VPN profile under posture profile settings. The impact is limited to this configuration workflow only - existing posture profiles, policy enforcement, and all other services continue to operate normally.
Our engineering team has identified the cause and is currently applying a fix. We are closely monitoring progress and will provide a further update once the fix has been fully deployed and validated.
We sincerely appreciate your patience and understanding.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Service Performance Update - Miami DCv2 (US Virginia)
We are continuing to investigate connectivity issues affecting our platform in the Miami DCv2 region. Our engineering team is actively working to resolve the situation and restore service stability as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available.
investigating
We are currently investigating reports of connectivity issues affecting the Miami DCv2 region. Some users may experience service delays or difficulty accessing resources while we work to restore full connectivity.
Our engineering team is actively working to stabilize the environment and restore service performance as quickly as possible. We appreciate your patience and understanding as we work to improve your Cisco Secure Access experience.
We are taking some of the affected Services in Riyadh DCv2 (csc_me-central-2_1_2) data center out of rotation to mitigate the issue. Customer traffic is being redirected to a nearby data center.
identified
We have identified the root cause of the issue affecting Riyadh DCv2 data center in Saudi Arabia.
Remediation efforts are underway.
Our engineering teams are actively working to restore normal service. We will continue monitoring the situation and provide a final update once the issue is fully resolved.
investigating
We are investigating a potential issue with the Riyadh DCv2 (Saudi Arabia) data center. Customers may experience intermittent connectivity and traffic disruption.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
Cisco Secure Access - File scanning services operating in fail-open mode - US West DCv2 (Los Angeles 2)
We are investigating an issue affecting file scanning services for customers connecting through the US West region. Affected file scanning requests may operate in fail-open mode, allowing traffic to continue without completing file inspection.
Our engineering teams are actively investigating. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
Cisco Secure Access - Policy Enforcement Service Degradation – Israel (Tel Aviv)
At 17:47 UTC, remediation was completed for il-central-1_1_0. Customers should no longer experience issues, and policy updates are expected to work normally.
Remediation for il-central-1_1_1 remains in progress.
identified
Remediation efforts are ongoing, and our engineering teams continue working toward restoration.
identified
Our engineering teams are implementing the remediation and working to restore normal service.
identified
Our engineering teams have identified the issue and are actively working on a resolution. We will keep you informed as our work progresses.
investigating
We are investigating an issue affecting the Policy Enforcement service in the Israel (Tel Aviv) region.
Policy updates and newly created policies will not propagate or take effect. Existing policies remain unaffected.
Our engineering teams are actively working towards resolution. We will provide further updates as more information becomes available.
[Cisco Secure Access] - Connectivity issue- US (Miami DCv2)
We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
identified
We have identified the issue, working on to fix the issue and will provide further updates as more information becomes available.
investigating
We are investigating a potential Connectivity issue affecting customers connecting to the US (Virginia) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
August 2026
Cisco Secure Access Service Degradation – US East (Miami) DCv2
The traffic-routing issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region has been mitigated.
We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
investigating
SWG Roaming has completed OOR in csc_us-east-1_1_0 DC. Customer traffic is redirected to the nearby data center.
Our engineering team is actively trying to mitigate the issue.
investigating
We are taking the SWG Roaming for csc_us-east-1_1_0 Out of Rotation. Customer traffic would be re-directed to the nearby Data Center.
investigating
We are investigating a traffic-routing issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region. Customers may experience slow processing of requests when accessing services through fully qualified domain names (FQDNs). Our engineering teams are engaged and working to restore normal service.
Miami - csc_us-east-1_1_0
[Cisco Secure Access] – Firewall Policy Enforcement Issue - Global
The mitigation has been applied, and Policy Enforcement has recovered across the affected regions. We are monitoring service stability and validating URL categorization and TLS decryption decisions.
identified
We have identified the root cause affecting Policy Enforcement and are applying a mitigation while monitoring recovery. Customers may see URL-based security policies applied with default or unknown category verdicts, and some TLS decryption decisions may be affected.
investigating
We are continuing to investigate this issue
investigating
We are continuing to investigate this issue
investigating
We are continuing to investigate this issue
investigating
We are currently investigating an issue affecting Firewall Policy Enforcement service in Cisco Secure Access. Our engineering team is actively working to restore normal service.
Customers may see URL-based security policies applied with a default or unknown category verdict. TLS decryption decisions may also be affected for some traffic. All other functions remain operational. No customer action is required at this time.
We will provide further updates as more information becomes available....
APICisco Secure ClientData Loss PreventionDNSExperience InsightsNetwork Tunnel GroupsPolicy EnforcementRemote Access VPNRemote Browser IsolationReporting and LoggingReserved IPResource ConnectorWeb SecurityZero Trust Access
identified
We have implemented a mitigation to redirect UAE traffic to an alternate data center (Mumbai) to address the ongoing service impact. Traffic is being steered to the Mumbai region, and we are actively monitoring system stability and performance. This mitigation primarily applies to automatically steered (roaming) UAE traffic.
Customers in the affected region are advised to ensure their configurations align with previously shared guidance for alternate region routing, including any required updates to Network Tunnel Groups or Connector Groups. Customers already configured to alternate regions will continue using their configured region.
Our engineering teams continue to investigate the underlying cause and are working closely with partners to ensure full service restoration.
If you require any assistance, please contact us. We will provide guidance on the necessary actions.
identified
We are working closely with our cloud partners to address the regional data center issue.
In the meantime, we strongly recommend that customers continue to follow the previously shared mitigation guidance, including migrating traffic to alternate regions (Mumbai or Hyderabad), updating Network Tunnel Group configurations where applicable, and reconfiguring Connector Groups for ACGW/ZTNA services as outlined in earlier updates.
We are closely monitoring the situation and will provide further updates as more information becomes available.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
<b>For Organizations Located Only in ME-Central</b>:
Please follow these steps:
• Select the nearest available data center (Mumbai or Hyderabad) as your migration target.
• Configure VPN IP pools and profiles to match your organization’s current session load, mirroring your existing ME-Central setup.
<b>SWG Services in ME-Central</b>:
Due to the ongoing situation at this location, ME-Central has been taken out of rotation and customer traffic is being redirected to other regions.
<b>Please follow these steps to change Network Tunnel Group region</b>:
• Go to the NTG options as described here: https://securitydocs.cisco.com/docs/csa/olh/120421.dita
• Edit your existing tunnel for the Middle East (UAE) region.
• Change the region from Middle East (UAE) to India (West).
• Do not modify other settings; save the configuration.
• When prompted, type “UPDATE” and confirm.
• Use the new India (West) IP addresses shown to update your IPSEC CPE device.
• If Multi-Region Backhaul or route-maps are used, update BGP community values according to the new settings from Cisco SSE.
<b> ACGW Services in ME-Central</b>:
Please follow these steps:
• Create Connector groups in your new region(s).
• Assign private resources to the new Connector groups.
For detailed instructions and screenshots, refer to the Resource Connector deployment guide:
https://securitydocs.cisco.com/docs/csa/olh/118906.dita
This guide provides a clear, step-by-step walkthrough to ensure a smooth migration process.
If you require any assistance, please contact us. We will provide guidance on the necessary actions.
We appreciate your cooperation and patience as we work to restore full service. Further updates will be provided as information becomes available.
investigating
We are continuing our investigation into the service availability issue impacting Secure Access. Some users may still experience intermittent timeouts or difficulties accessing resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.
We apologize for any inconvenience caused and thank you for your patience.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating a service availability issue affecting Secure Access in the Dubai.
Some users may experience timeouts and difficulties accessing resources.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available.
If you are using a reserved IP and need to steer your traffic to an alternate region, please contact us for assistance.
We apologize for any inconvenience caused and thank you for your patience.
<b><big>We’re Here to Help</b></big> If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Legacy Incident Archive
50 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
[Cisco Secure Access] - IP Pool Rebalancing and Momentary VPN Connection Interruption in US East (Virginia)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Due to a shortage of available IP addresses in US East (us-east-1), VPN engineering team is proactively rebalancing IP pools in the region. During this activity, customers may experience a brief connection interruption and may need to reconnect to resume service.
This is a temporary mitigation. We recommend maintaining at least 2x IP capacity relative to connected users to prevent similar situations in the future.
Our engineering team is actively working to distribute IP load more evenly and ...
[Cisco Secure Access] – DNS response latency in Amsterdam
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating increased DNS response latency affecting DNS resolution services in Amsterdam.
Customers using DNS resolution services through Amsterdam may experience delayed DNS responses while we investigate.
Our engineering team is actively working to identify the cause and restore normal service performance.
We are pleased to confirm that we have successfully brought three additional regions back into rotation. These regions are now fully operational:
US (Pacific Northwest) – us-west-2_1_0
Canada (Central) – ca-central-1_1_0
Brazil – sa-east-1_1_0
Our engineering teams have verified service stability in these locations and are continuing to monitor performance closely. We are working to restore the remaining regions and will provide further updates as soon as more information becomes avai...
identified
We are pleased to inform you that we have successfully completed the restoration process for the following regions. These regions have been brought back into rotation and are now fully operational:
* Mexico – mx-central-1_1_0
* US (Midwest) – us-east-2_1_0
* Canada (West) - ca-west-1_1_0
Our engineering teams have verified service stability in these locations and are continuing to monitor performance as traffic normalizes. We are continuing our efforts to restore the remaining region...
identified
As part of our ongoing mitigation efforts, Canada (West) (ca-west-1_1_0) has been added to the mitigation scope, and traffic is being redirected to alternate VDCs.
The following regions are currently out of rotation as part of our mitigation efforts:
• Brazil – sa-east-1_1_0
• Canada (West) – ca-west-1_1_0
• Canada (Central) – ca-central-1_1_0
• US (Pacific Northwest) – us-west-2_1_0
• US (Midwest) – us-east-2_1_0
• US (Virginia) – us-east-1_1_0
• LATAM (Mexico) �...
identified
As part of our ongoing mitigation efforts, the affected infrastructure in Brazil (sa-east-1_1_0) is being taken out of rotation, and traffic is being redirected to alternate VDCs.
identified
As part of our mitigation efforts, the affected infrastructure in the impacted regions has been taken out of rotation, and traffic has been successfully redirected to alternate VDCs. Service has stabilized, and customers are no longer expected to experience unexpected VPN session disconnections.
Our engineering teams continue to monitor service health and investigate the underlying cause. We will provide additional updates as more information becomes available.
investigating
Mitigation is underway. We are taking affected infrastructure out of rotation in impacted regions while our engineering teams continue their investigation and recovery efforts.
investigating
We are continuing to investigate this issue.
investigating
We are investigating an issue that may cause some customers to experience unexpected disconnections from the Remote Access VPN service due to administrative resets. Our engineering teams are actively working to restore service stability.
As part of our mitigation efforts, we have temporarily taken affected infrastructure out of rotation to help prevent further customer impact while our engineering teams work to restore service stability.
LATAM (Mexico) - mx-central-1_1_0
Canada (Central) - ...
We have identified an issue as affecting Remote Browser Isolation in the Tokyo region.
Customers using Remote Browser Isolation in this region may experience intermittent connectivity issues or difficulty starting isolated browsing sessions.
Our engineering team is actively working to restore normal Remote Browser Isolation functionality. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
investigating
We are investigating an internal monitoring visibility issue for Web Security in the Tokyo region.
This issue is limited to Cisco's internal monitoring systems and has no impact to customer traffic, connectivity, or access to Web Security services.
Our engineering team is actively investigating and working to restore full internal monitoring visibility. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during...
Cisco Secure Access - Web Security traffic degradation - Singapore
Source not attested
Last archived state: resolved
View archived record details
investigating
We identified and resolved an issue affecting Web Security service traffic in the Singapore region.
Customers whose traffic was routed through this region may have experienced intermittent traffic degradation, where some TCP connection attempts may have failed or timed out.
Service has been restored, and no further impact is expected.
We appreciate your patience and understanding during this incident.
Cisco Secure Access - Web Security traffic degradation - Tokyo
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue affecting Web Security service traffic in the Tokyo region.
Customers whose traffic is routed through this region may experience intermittent traffic degradation. Some TCP connection attempts may fail or time out.
Our engineering team is actively investigating and working to mitigate the impact. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
Cisco Secure Access - Web security inspection fail-open scenarios - China
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue affecting Web security inspection services in China and are actively working on a fix.
We will provide additional updates as work progresses and when normal inspection behavior has been restored.
investigating
We are investigating a potential issue affecting Web security inspection services in China.
Customers using Web Security in this region may experience fail-open scenarios for certain DLP or file inspection workflows. In these cases, affected traffic may not be evaluated as expected against configured inspection policies. General connectivity and web browsing are not expected to be impacted.
Our engineering team is actively investigating the issue and working to restore normal inspection beh...
Cisco Secure Access - Core service components Partial outage- Europe (Germany)
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are investigating a potential issue with all service affecting customers connecting to the Eu Central data center.
Core service components of Cisco Secure Access are currently experiencing issues within the EU (Central 1)
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Cisco Secure Access: Dashboard Components Not Loading for Customers – Global
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
Our engineering teams are actively investigating reports of degraded performance affecting the Cisco Umbrella and Secure Connect dashboards.
While initial mitigation efforts—including disabling the ZTNA App Portal and scaling the Unified Policy (UP) service—have been implemented, we are continuing to observe inconsistent performance. Some dashboard elements may fail to load or experience significant latency.
The Unified Policy team is currently conducting a deep-dive investigation to id...
identified
As part of ongoing mitigation efforts, the ZTA App Portal service has been temporarily disabled as a precautionary measure to address the elevated volume of requests contributing to the current degradation. Engineering teams have confirmed this action and are actively monitoring systems to validate the expected reduction in traffic and confirm service stabilization. Updates will be provided as the situation progresses.
identified
Engineering teams are actively working toward a fix. Updates will be provided as progress is made.
identified
We are continuing to work on a fix for this issue.
identified
Engineering has identified the source of the issue and is actively working on a resolution.
We are committed to restoring service as quickly as possible and will share progress updates as the situation evolves. Thank you for your patience.
investigating
We are currently investigating a potential issue affecting Dashboard components, which may impact customers connecting to the Global service.
Our engineering team is actively working to confirm the extent of the impact, identify the root cause, and implement a resolution. We will provide updates and additional details as new information becomes available.
MXC-110N AVC Fail-Open with App Control Connection Timeout - Mexico Region
minorSource not attested
Last archived state: resolved
View archived record details
investigating
An incident occurred affecting customers in Mexico (mx-central-1) using Application Visibility and Control (AVC). The issue began at 19:52 UTC and was resolved at 20:27 UTC, resulting in a total duration of 35 minutes.
During this period, some customers may have experienced incorrect policies applied by the AVC service.
