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0%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
[Cisco Secure Access] Connectivity Issues - United Kingdom DCv2
The issue has been mitigated by taking the London site (csc_eu-west-2_1_0) out of rotation. Traffic will be redirected to the Manchester site (csc_eu-west-2_1_1). We are monitoring service conditions.
identified
Customers routed to the csc_eu-west-2_1_0 London data center for Remote Access VPN may experience a complete loss of connectivity. Our team is taking steps to minimize the impact while we continue to assess the situation.
investigating
We are investigating a connectivity issue affecting our csc_eu-west-2_1_0 London data center. Customers using services through this data center may experience connectivity problems, including difficulty establishing Remote Access VPN connections. New security configurations may also be delayed or not applied.
[Cisco Secure Access] Connectivity Issues in India (West) - csc_ap-south-1_1_1
The India (West) - Chennai site csc_ap-south-1_1_1 has been taken out of rotation. Traffic is being shifted to Mumbai site csc_ap-south-1_1_0. We are monitoring service conditions.
identified
Our team is taking steps to minimize the impact while we continue to assess the situation.
investigating
We are investigating connectivity issues affecting Secure Web Gateway (SWG) and Policy Enforcement in India (West)- csc_ap-south-1_1_1. Customers using these services in this region may experience connectivity issues. We are working to determine the extent of the impact and will provide updates as more information becomes available.
[Cisco Secure Access] - Error loading websites- Australia (Sydney)
We are investigating a potential issue with Web page loading affecting customers connecting to the Australia (Sydney) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
October 2026
Cisco Secure Access – Intermittent Web Traffic Timeouts – US (Virginia and Midwest)
We have identified the root cause of the issue affecting web traffic through the US (Virginia and Midwest) regions. The issue in the US (Virginia) region has been resolved, and services are operating normally.
Remediation efforts remain underway for the US (Midwest) region, where customers may continue to experience brief timeout errors.
We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
investigating
We are investigating an issue affecting web traffic through Cisco Secure Access data centers in the US (Virginia and Midwest) regions.
Some customers may experience brief timeout errors when sending web traffic through Cisco Secure Access.
Our engineering teams are actively working to confirm the scope, identify the root cause, and restore normal service. Updates and additional details will be provided as new information becomes available.
[Cisco Secure Access] - Error loading websites- Australia (Sydney)
We are investigating a potential issue with Web page loading affecting customers connecting to the Australia (Sydney) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
[Cisco Secure Access] Network Tunnel Connectivity Issue – China
We are investigating an issue affecting internet traffic through tunnels in the China region. Customers may be experiencing a loss of internet connectivity . We are assessing the impact and will provide updates as more information becomes available.
[Cisco Secure Access] SWG Traffic Disruption Related to Third-Party Certificate Issue
Engineering is implementing and rolling out fixes to address the SWG traffic disruptions related to the third-party certificate issue. We are continuing to assess the impact and will provide further updates as the work progresses.
identified
We have identified an issue related to a third-party certificate that can cause SWG traffic disruptions in Cisco Secure Access. We are assessing the scope of the impact and working toward a fix. We will provide further updates as more information becomes available.
[Cisco Secure Access - FedRAMP] Secure Web Gateway Traffic Degradation
Cisco engineering continues to roll out and validate a remediation for the impact on SWG traffic caused by a third-party certificate issue across FedRAMP Cisco Secure Access.
investigating
We have identified a third party vendor certificate-related issue affecting Secure Web Gateway traffic .
Customers with file inspection enabled are not expected to be affected. Customers without file inspection enabled may continue to experience SWG traffic disruptions while we roll out a fix.
We’re deploying the fix across the affected services and will provide further updates as the rollout progresses.
[Cisco Secure Access] Secure Web Gateway Degradation
Cisco engineering continues to roll out and validate a remediation for the impact on SWG traffic caused by a third-party certificate issue across Cisco Secure Access.
investigating
We have identified an issue related to certificates issued by a third-party certificate vendor that affects SWG traffic.
Customers with file inspection enabled are not expected to be affected; customers without it may continue to experience SWG traffic disruptions while we roll out a fix.
We’re deploying the fix across the affected services and will provide further updates as the rollout progresses.
[Cisco Secure Access]- Network fluctuation - Asia Pacific (Jakarta)
We are investigating a potential issue with Network Fluctuation in the Asia Pacific (Jakarta) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Legacy Incident Archive
50 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
[Cisco Secure Access] - IP Pool Rebalancing and Momentary VPN Connection Interruption in US East (Virginia)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Due to a shortage of available IP addresses in US East (us-east-1), VPN engineering team is proactively rebalancing IP pools in the region. During this activity, customers may experience a brief connection interruption and may need to reconnect to resume service.
This is a temporary mitigation. We recommend maintaining at least 2x IP capacity relative to connected users to prevent similar situations in the future.
Our engineering team is actively working to distribute IP load more evenly and ...
[Cisco Secure Access] – DNS response latency in Amsterdam
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating increased DNS response latency affecting DNS resolution services in Amsterdam.
Customers using DNS resolution services through Amsterdam may experience delayed DNS responses while we investigate.
Our engineering team is actively working to identify the cause and restore normal service performance.
We are pleased to confirm that we have successfully brought three additional regions back into rotation. These regions are now fully operational:
US (Pacific Northwest) – us-west-2_1_0
Canada (Central) – ca-central-1_1_0
Brazil – sa-east-1_1_0
Our engineering teams have verified service stability in these locations and are continuing to monitor performance closely. We are working to restore the remaining regions and will provide further updates as soon as more information becomes avai...
identified
We are pleased to inform you that we have successfully completed the restoration process for the following regions. These regions have been brought back into rotation and are now fully operational:
* Mexico – mx-central-1_1_0
* US (Midwest) – us-east-2_1_0
* Canada (West) - ca-west-1_1_0
Our engineering teams have verified service stability in these locations and are continuing to monitor performance as traffic normalizes. We are continuing our efforts to restore the remaining region...
identified
As part of our ongoing mitigation efforts, Canada (West) (ca-west-1_1_0) has been added to the mitigation scope, and traffic is being redirected to alternate VDCs.
The following regions are currently out of rotation as part of our mitigation efforts:
• Brazil – sa-east-1_1_0
• Canada (West) – ca-west-1_1_0
• Canada (Central) – ca-central-1_1_0
• US (Pacific Northwest) – us-west-2_1_0
• US (Midwest) – us-east-2_1_0
• US (Virginia) – us-east-1_1_0
• LATAM (Mexico) �...
identified
As part of our ongoing mitigation efforts, the affected infrastructure in Brazil (sa-east-1_1_0) is being taken out of rotation, and traffic is being redirected to alternate VDCs.
identified
As part of our mitigation efforts, the affected infrastructure in the impacted regions has been taken out of rotation, and traffic has been successfully redirected to alternate VDCs. Service has stabilized, and customers are no longer expected to experience unexpected VPN session disconnections.
Our engineering teams continue to monitor service health and investigate the underlying cause. We will provide additional updates as more information becomes available.
investigating
Mitigation is underway. We are taking affected infrastructure out of rotation in impacted regions while our engineering teams continue their investigation and recovery efforts.
investigating
We are continuing to investigate this issue.
investigating
We are investigating an issue that may cause some customers to experience unexpected disconnections from the Remote Access VPN service due to administrative resets. Our engineering teams are actively working to restore service stability.
As part of our mitigation efforts, we have temporarily taken affected infrastructure out of rotation to help prevent further customer impact while our engineering teams work to restore service stability.
LATAM (Mexico) - mx-central-1_1_0
Canada (Central) - ...
We have identified an issue as affecting Remote Browser Isolation in the Tokyo region.
Customers using Remote Browser Isolation in this region may experience intermittent connectivity issues or difficulty starting isolated browsing sessions.
Our engineering team is actively working to restore normal Remote Browser Isolation functionality. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
investigating
We are investigating an internal monitoring visibility issue for Web Security in the Tokyo region.
This issue is limited to Cisco's internal monitoring systems and has no impact to customer traffic, connectivity, or access to Web Security services.
Our engineering team is actively investigating and working to restore full internal monitoring visibility. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during...
Cisco Secure Access - Web Security traffic degradation - Singapore
Source not attested
Last archived state: resolved
View archived record details
investigating
We identified and resolved an issue affecting Web Security service traffic in the Singapore region.
Customers whose traffic was routed through this region may have experienced intermittent traffic degradation, where some TCP connection attempts may have failed or timed out.
Service has been restored, and no further impact is expected.
We appreciate your patience and understanding during this incident.
Cisco Secure Access - Web Security traffic degradation - Tokyo
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue affecting Web Security service traffic in the Tokyo region.
Customers whose traffic is routed through this region may experience intermittent traffic degradation. Some TCP connection attempts may fail or time out.
Our engineering team is actively investigating and working to mitigate the impact. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
Cisco Secure Access - Web security inspection fail-open scenarios - China
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the issue affecting Web security inspection services in China and are actively working on a fix.
We will provide additional updates as work progresses and when normal inspection behavior has been restored.
investigating
We are investigating a potential issue affecting Web security inspection services in China.
Customers using Web Security in this region may experience fail-open scenarios for certain DLP or file inspection workflows. In these cases, affected traffic may not be evaluated as expected against configured inspection policies. General connectivity and web browsing are not expected to be impacted.
Our engineering team is actively investigating the issue and working to restore normal inspection beh...
Cisco Secure Access - Core service components Partial outage- Europe (Germany)
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are investigating a potential issue with all service affecting customers connecting to the Eu Central data center.
Core service components of Cisco Secure Access are currently experiencing issues within the EU (Central 1)
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Cisco Secure Access: Dashboard Components Not Loading for Customers – Global
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
Our engineering teams are actively investigating reports of degraded performance affecting the Cisco Umbrella and Secure Connect dashboards.
While initial mitigation efforts—including disabling the ZTNA App Portal and scaling the Unified Policy (UP) service—have been implemented, we are continuing to observe inconsistent performance. Some dashboard elements may fail to load or experience significant latency.
The Unified Policy team is currently conducting a deep-dive investigation to id...
identified
As part of ongoing mitigation efforts, the ZTA App Portal service has been temporarily disabled as a precautionary measure to address the elevated volume of requests contributing to the current degradation. Engineering teams have confirmed this action and are actively monitoring systems to validate the expected reduction in traffic and confirm service stabilization. Updates will be provided as the situation progresses.
identified
Engineering teams are actively working toward a fix. Updates will be provided as progress is made.
identified
We are continuing to work on a fix for this issue.
identified
Engineering has identified the source of the issue and is actively working on a resolution.
We are committed to restoring service as quickly as possible and will share progress updates as the situation evolves. Thank you for your patience.
investigating
We are currently investigating a potential issue affecting Dashboard components, which may impact customers connecting to the Global service.
Our engineering team is actively working to confirm the extent of the impact, identify the root cause, and implement a resolution. We will provide updates and additional details as new information becomes available.
MXC-110N AVC Fail-Open with App Control Connection Timeout - Mexico Region
minorSource not attested
Last archived state: resolved
View archived record details
investigating
An incident occurred affecting customers in Mexico (mx-central-1) using Application Visibility and Control (AVC). The issue began at 19:52 UTC and was resolved at 20:27 UTC, resulting in a total duration of 35 minutes.
During this period, some customers may have experienced incorrect policies applied by the AVC service.
