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0%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
[Cisco Secure Access] Connectivity Issues - United Kingdom DCv2
The issue has been mitigated by taking the London site (csc_eu-west-2_1_0) out of rotation. Traffic will be redirected to the Manchester site (csc_eu-west-2_1_1). We are monitoring service conditions.
identified
Customers routed to the csc_eu-west-2_1_0 London data center for Remote Access VPN may experience a complete loss of connectivity. Our team is taking steps to minimize the impact while we continue to assess the situation.
investigating
We are investigating a connectivity issue affecting our csc_eu-west-2_1_0 London data center. Customers using services through this data center may experience connectivity problems, including difficulty establishing Remote Access VPN connections. New security configurations may also be delayed or not applied.
[Cisco Secure Access] Connectivity Issues in India (West) - csc_ap-south-1_1_1
The India (West) - Chennai site csc_ap-south-1_1_1 has been taken out of rotation. Traffic is being shifted to Mumbai site csc_ap-south-1_1_0. We are monitoring service conditions.
identified
Our team is taking steps to minimize the impact while we continue to assess the situation.
investigating
We are investigating connectivity issues affecting Secure Web Gateway (SWG) and Policy Enforcement in India (West)- csc_ap-south-1_1_1. Customers using these services in this region may experience connectivity issues. We are working to determine the extent of the impact and will provide updates as more information becomes available.
[Cisco Secure Access] - Error loading websites- Australia (Sydney)
We are investigating a potential issue with Web page loading affecting customers connecting to the Australia (Sydney) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
October 2026
Cisco Secure Access – Intermittent Web Traffic Timeouts – US (Virginia and Midwest)
We have identified the root cause of the issue affecting web traffic through the US (Virginia and Midwest) regions. The issue in the US (Virginia) region has been resolved, and services are operating normally.
Remediation efforts remain underway for the US (Midwest) region, where customers may continue to experience brief timeout errors.
We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
investigating
We are investigating an issue affecting web traffic through Cisco Secure Access data centers in the US (Virginia and Midwest) regions.
Some customers may experience brief timeout errors when sending web traffic through Cisco Secure Access.
Our engineering teams are actively working to confirm the scope, identify the root cause, and restore normal service. Updates and additional details will be provided as new information becomes available.
[Cisco Secure Access] - Error loading websites- Australia (Sydney)
We are investigating a potential issue with Web page loading affecting customers connecting to the Australia (Sydney) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
[Cisco Secure Access] Network Tunnel Connectivity Issue – China
We are investigating an issue affecting internet traffic through tunnels in the China region. Customers may be experiencing a loss of internet connectivity . We are assessing the impact and will provide updates as more information becomes available.
[Cisco Secure Access] SWG Traffic Disruption Related to Third-Party Certificate Issue
Engineering is implementing and rolling out fixes to address the SWG traffic disruptions related to the third-party certificate issue. We are continuing to assess the impact and will provide further updates as the work progresses.
identified
We have identified an issue related to a third-party certificate that can cause SWG traffic disruptions in Cisco Secure Access. We are assessing the scope of the impact and working toward a fix. We will provide further updates as more information becomes available.
[Cisco Secure Access - FedRAMP] Secure Web Gateway Traffic Degradation
Cisco engineering continues to roll out and validate a remediation for the impact on SWG traffic caused by a third-party certificate issue across FedRAMP Cisco Secure Access.
investigating
We have identified a third party vendor certificate-related issue affecting Secure Web Gateway traffic .
Customers with file inspection enabled are not expected to be affected. Customers without file inspection enabled may continue to experience SWG traffic disruptions while we roll out a fix.
We’re deploying the fix across the affected services and will provide further updates as the rollout progresses.
[Cisco Secure Access] Secure Web Gateway Degradation
Cisco engineering continues to roll out and validate a remediation for the impact on SWG traffic caused by a third-party certificate issue across Cisco Secure Access.
investigating
We have identified an issue related to certificates issued by a third-party certificate vendor that affects SWG traffic.
Customers with file inspection enabled are not expected to be affected; customers without it may continue to experience SWG traffic disruptions while we roll out a fix.
We’re deploying the fix across the affected services and will provide further updates as the rollout progresses.
[Cisco Secure Access]- Network fluctuation - Asia Pacific (Jakarta)
We are investigating a potential issue with Network Fluctuation in the Asia Pacific (Jakarta) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Legacy Incident Archive
50 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Cisco Secure Access – Timeout and Connectivity Issues – Europe (France & Spain) and DCv2 (Global)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are actively working to mitigate the issue and restore normal service. Further analysis and monitoring are ongoing, and we will provide updates as more information becomes available.
investigating
We are currently investigating connectivity issues between DCv2 sites and data centers in Europe (France & Spain). Alarms began around 12:14 UTC, indicating packet loss which may impact customers operating in hybrid mode or maintaining connections between these locations and other sites.
Analysis and monitoring are ongoing to determine the extent and potential impact. We will provide updates as more information becomes available.
Thank you for your patience and understanding.
April 2026
Onboarding Failures in Cisco Secure Access
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The third-party vendor has remediated the certificate provisioning issue. We are now seeing onboarding return to normal patterns.
investigating
We are actively working with third-party vendor to remediate the certificate provisioning issue. We will continue to provide updates as additional information becomes available.
investigating
We are currently investigating an issue impacting Cisco Secure Access onboarding.
Due to a third-party provider outage affecting certificate issuance, onboarding of new organizations may fail or become stuck.
Existing customers and active services remain unaffected and continue to operate normally.
Our engineering team is actively working with the provider to restore normal onboarding. We will provide updates as more information becomes available.
Cisco Secure Access - Timeout and Connectivity issues - Europe (France)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Most services have now recovered. We will be taking one of the data centers Out Of Rotation. As a result, customers may experience brief disconnections as traffic is redirected to an alternate France data center.
We appreciate your understanding and patience as we work to restore full service. Further updates will be provided as more information becomes available.
investigating
We are currently observing multiple failures affecting services in the Europe (France) data center. As a result, customers may experience timeouts and connectivity issues. Impacted services include Identity Apps, ZTNA CLAP, BAP, SWG, Reserved IP.
Our teams are initiating further investigation and will provide updates as more information becomes available.
Thank you for your patience and understanding.
We are investigating a potential issue with the Cisco Secure Access service affecting customers connecting to the Israel (Tel Aviv) data center.
<b>Actual Impact:</b>
Policies may not have been applied due to a fail-open condition, which could impact the enforcement of security policies for affected users.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information bec...
We are continuing to investigate the ongoing issue affecting policy enforcement in the Asia Pacific (Hong Kong) data center. Our engineering team has confirmed that the Israel (Tel Aviv) data center is not impacted.
investigating
We are still actively investigating the ongoing issue affecting policy enforcement in Asia Pacific (Hong Kong) and Israel (Tel Aviv). Our engineering team continues to work on confirming the full impact, identifying the root cause, and implementing a resolution. We will provide updates and additional details as new information becomes available. Thank you for your patience and understanding.
investigating
We are investigating a potential issue with the Cisco Secure Access service affecting customers connecting to the Asia Pacific (Hong Kong) data center.
<b>Actual Impact:</b>
Policies may not have been applied due to a fail-open condition, which could impact the enforcement of security policies for affected users.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new informat...
Cisco Secure Client Profile Download Issue
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently aware of an issue affecting multiple Secure Access organizations where the secure client and profiles fail to download via the internet security tab. This issue impacts new user setup but does not affect enforcement functionality.
<b>Workaround:</b>
Customers can download the secure client and profiles from alternative tabs (Zero Trust and VPN) within the dashboard to bypass the affected internet security tab.
Cisco Secure Access - Zero Trust Access Enrollment Issues (Global)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We have identified the root cause of the issue. Mitigation steps will be implemented to restore normal service as quickly as possible. Further updates will be provided as we make progress.
investigating
We are currently investigating an issue that appears to be affecting a limited number of customers. We are looking into the situation to confirm the extent of the impact and will provide further information as soon as possible.
investigating
We are continuing to investigate this issue.
investigating
We are still actively investigating the issues affecting Zero Trust Access enrollment for some users within the Cisco Secure Access Dashboard. We appreciate your patience and will provide updates as soon as new information becomes available.
investigating
We are currently investigating reports of issues affecting Zero Trust Access enrollment for some users. We are aware that this may be impacting the ability to successfully enroll devices and are actively working to identify the cause.
Our engineering team is prioritizing this investigation to restore full functionality as quickly as possible. We appreciate your patience and will provide further updates as soon as more information becomes available.
We are investigating a potential VPN connectivity failure affecting customers connecting to the US East data center
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time
Cisco Secure Access - Dashboard Service - Global
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue affecting webhook alert notifications within the Dashboard service has been resolved.
The services is now operating normally.
<b>We’re Here to Help</b> If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
identified
We have identified the issue affecting webhook alert notifications within the Dashboard service.
Our engineering teams are actively working to restore full functionality as quickly as possible and will provide further updates as they become available.
We apologize for any inconvenience caused and thank you for your patience.
investigating
We are currently experiencing an issue with the dashboard service affecting users globally.
<b>Actual Impact</b>
Webhook Alert notifications may be delayed or not delivered as expected.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Cisco Secure Access - Connectivity and Timeout Issues - London
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are actively working to mitigate the current capacity constraints affecting connectivity in the London region. As mitigation steps are implemented, customers should begin to see improvements with connectivity and fewer timeouts. We will continue to monitor progress and provide updates as needed.
investigating
We are currently investigating reports of timeouts affecting services in the London data center. Some users may experience delays or interruptions in their requests.
Our team is actively working to identify the cause and restore full service as quickly as possible. Updates will be provided here as more information becomes available.
Thank you for your patience and understanding.
