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0%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix for the issue affecting the VPN posture profile editing experience has been applied for all known affected organizations, and configuration is now working as expected for those customers.
The fix is currently being rolled out globally and is expected to be completed shortly. Our engineering team is actively monitoring the rollout to confirm sustained stability.
If you continue to experience difficulty editing a VPN profile under posture profile settings, please contact our support team so we can assist you directly.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
identified
We are aware of an issue affecting the VPN posture profile editing experience in the Cisco Secure Access dashboard.
Customers may intermittently encounter an error "An error accured" when editing a VPN profile under posture profile settings. The impact is limited to this configuration workflow only - existing posture profiles, policy enforcement, and all other services continue to operate normally.
Our engineering team has identified the cause and is currently applying a fix. We are closely monitoring progress and will provide a further update once the fix has been fully deployed and validated.
We sincerely appreciate your patience and understanding.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Service Performance Update - Miami DCv2 (US Virginia)
We are continuing to investigate connectivity issues affecting our platform in the Miami DCv2 region. Our engineering team is actively working to resolve the situation and restore service stability as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available.
investigating
We are currently investigating reports of connectivity issues affecting the Miami DCv2 region. Some users may experience service delays or difficulty accessing resources while we work to restore full connectivity.
Our engineering team is actively working to stabilize the environment and restore service performance as quickly as possible. We appreciate your patience and understanding as we work to improve your Cisco Secure Access experience.
We are taking some of the affected Services in Riyadh DCv2 (csc_me-central-2_1_2) data center out of rotation to mitigate the issue. Customer traffic is being redirected to a nearby data center.
identified
We have identified the root cause of the issue affecting Riyadh DCv2 data center in Saudi Arabia.
Remediation efforts are underway.
Our engineering teams are actively working to restore normal service. We will continue monitoring the situation and provide a final update once the issue is fully resolved.
investigating
We are investigating a potential issue with the Riyadh DCv2 (Saudi Arabia) data center. Customers may experience intermittent connectivity and traffic disruption.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
Cisco Secure Access - File scanning services operating in fail-open mode - US West DCv2 (Los Angeles 2)
We are investigating an issue affecting file scanning services for customers connecting through the US West region. Affected file scanning requests may operate in fail-open mode, allowing traffic to continue without completing file inspection.
Our engineering teams are actively investigating. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
Cisco Secure Access - Policy Enforcement Service Degradation – Israel (Tel Aviv)
At 17:47 UTC, remediation was completed for il-central-1_1_0. Customers should no longer experience issues, and policy updates are expected to work normally.
Remediation for il-central-1_1_1 remains in progress.
identified
Remediation efforts are ongoing, and our engineering teams continue working toward restoration.
identified
Our engineering teams are implementing the remediation and working to restore normal service.
identified
Our engineering teams have identified the issue and are actively working on a resolution. We will keep you informed as our work progresses.
investigating
We are investigating an issue affecting the Policy Enforcement service in the Israel (Tel Aviv) region.
Policy updates and newly created policies will not propagate or take effect. Existing policies remain unaffected.
Our engineering teams are actively working towards resolution. We will provide further updates as more information becomes available.
[Cisco Secure Access] - Connectivity issue- US (Miami DCv2)
We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
identified
We have identified the issue, working on to fix the issue and will provide further updates as more information becomes available.
investigating
We are investigating a potential Connectivity issue affecting customers connecting to the US (Virginia) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
August 2026
Cisco Secure Access Service Degradation – US East (Miami) DCv2
The traffic-routing issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region has been mitigated.
We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
investigating
SWG Roaming has completed OOR in csc_us-east-1_1_0 DC. Customer traffic is redirected to the nearby data center.
Our engineering team is actively trying to mitigate the issue.
investigating
We are taking the SWG Roaming for csc_us-east-1_1_0 Out of Rotation. Customer traffic would be re-directed to the nearby Data Center.
investigating
We are investigating a traffic-routing issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region. Customers may experience slow processing of requests when accessing services through fully qualified domain names (FQDNs). Our engineering teams are engaged and working to restore normal service.
Miami - csc_us-east-1_1_0
[Cisco Secure Access] – Firewall Policy Enforcement Issue - Global
The mitigation has been applied, and Policy Enforcement has recovered across the affected regions. We are monitoring service stability and validating URL categorization and TLS decryption decisions.
identified
We have identified the root cause affecting Policy Enforcement and are applying a mitigation while monitoring recovery. Customers may see URL-based security policies applied with default or unknown category verdicts, and some TLS decryption decisions may be affected.
investigating
We are continuing to investigate this issue
investigating
We are continuing to investigate this issue
investigating
We are continuing to investigate this issue
investigating
We are currently investigating an issue affecting Firewall Policy Enforcement service in Cisco Secure Access. Our engineering team is actively working to restore normal service.
Customers may see URL-based security policies applied with a default or unknown category verdict. TLS decryption decisions may also be affected for some traffic. All other functions remain operational. No customer action is required at this time.
We will provide further updates as more information becomes available....
APICisco Secure ClientData Loss PreventionDNSExperience InsightsNetwork Tunnel GroupsPolicy EnforcementRemote Access VPNRemote Browser IsolationReporting and LoggingReserved IPResource ConnectorWeb SecurityZero Trust Access
identified
We have implemented a mitigation to redirect UAE traffic to an alternate data center (Mumbai) to address the ongoing service impact. Traffic is being steered to the Mumbai region, and we are actively monitoring system stability and performance. This mitigation primarily applies to automatically steered (roaming) UAE traffic.
Customers in the affected region are advised to ensure their configurations align with previously shared guidance for alternate region routing, including any required updates to Network Tunnel Groups or Connector Groups. Customers already configured to alternate regions will continue using their configured region.
Our engineering teams continue to investigate the underlying cause and are working closely with partners to ensure full service restoration.
If you require any assistance, please contact us. We will provide guidance on the necessary actions.
identified
We are working closely with our cloud partners to address the regional data center issue.
In the meantime, we strongly recommend that customers continue to follow the previously shared mitigation guidance, including migrating traffic to alternate regions (Mumbai or Hyderabad), updating Network Tunnel Group configurations where applicable, and reconfiguring Connector Groups for ACGW/ZTNA services as outlined in earlier updates.
We are closely monitoring the situation and will provide further updates as more information becomes available.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
<b>For Organizations Located Only in ME-Central</b>:
Please follow these steps:
• Select the nearest available data center (Mumbai or Hyderabad) as your migration target.
• Configure VPN IP pools and profiles to match your organization’s current session load, mirroring your existing ME-Central setup.
<b>SWG Services in ME-Central</b>:
Due to the ongoing situation at this location, ME-Central has been taken out of rotation and customer traffic is being redirected to other regions.
<b>Please follow these steps to change Network Tunnel Group region</b>:
• Go to the NTG options as described here: https://securitydocs.cisco.com/docs/csa/olh/120421.dita
• Edit your existing tunnel for the Middle East (UAE) region.
• Change the region from Middle East (UAE) to India (West).
• Do not modify other settings; save the configuration.
• When prompted, type “UPDATE” and confirm.
• Use the new India (West) IP addresses shown to update your IPSEC CPE device.
• If Multi-Region Backhaul or route-maps are used, update BGP community values according to the new settings from Cisco SSE.
<b> ACGW Services in ME-Central</b>:
Please follow these steps:
• Create Connector groups in your new region(s).
• Assign private resources to the new Connector groups.
For detailed instructions and screenshots, refer to the Resource Connector deployment guide:
https://securitydocs.cisco.com/docs/csa/olh/118906.dita
This guide provides a clear, step-by-step walkthrough to ensure a smooth migration process.
If you require any assistance, please contact us. We will provide guidance on the necessary actions.
We appreciate your cooperation and patience as we work to restore full service. Further updates will be provided as information becomes available.
investigating
We are continuing our investigation into the service availability issue impacting Secure Access. Some users may still experience intermittent timeouts or difficulties accessing resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.
We apologize for any inconvenience caused and thank you for your patience.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating a service availability issue affecting Secure Access in the Dubai.
Some users may experience timeouts and difficulties accessing resources.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available.
If you are using a reserved IP and need to steer your traffic to an alternate region, please contact us for assistance.
We apologize for any inconvenience caused and thank you for your patience.
<b><big>We’re Here to Help</b></big> If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Legacy Incident Archive
50 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Cisco Secure Access – Timeout and Connectivity Issues – Europe (France & Spain) and DCv2 (Global)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are actively working to mitigate the issue and restore normal service. Further analysis and monitoring are ongoing, and we will provide updates as more information becomes available.
investigating
We are currently investigating connectivity issues between DCv2 sites and data centers in Europe (France & Spain). Alarms began around 12:14 UTC, indicating packet loss which may impact customers operating in hybrid mode or maintaining connections between these locations and other sites.
Analysis and monitoring are ongoing to determine the extent and potential impact. We will provide updates as more information becomes available.
Thank you for your patience and understanding.
April 2026
Onboarding Failures in Cisco Secure Access
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The third-party vendor has remediated the certificate provisioning issue. We are now seeing onboarding return to normal patterns.
investigating
We are actively working with third-party vendor to remediate the certificate provisioning issue. We will continue to provide updates as additional information becomes available.
investigating
We are currently investigating an issue impacting Cisco Secure Access onboarding.
Due to a third-party provider outage affecting certificate issuance, onboarding of new organizations may fail or become stuck.
Existing customers and active services remain unaffected and continue to operate normally.
Our engineering team is actively working with the provider to restore normal onboarding. We will provide updates as more information becomes available.
Cisco Secure Access - Timeout and Connectivity issues - Europe (France)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Most services have now recovered. We will be taking one of the data centers Out Of Rotation. As a result, customers may experience brief disconnections as traffic is redirected to an alternate France data center.
We appreciate your understanding and patience as we work to restore full service. Further updates will be provided as more information becomes available.
investigating
We are currently observing multiple failures affecting services in the Europe (France) data center. As a result, customers may experience timeouts and connectivity issues. Impacted services include Identity Apps, ZTNA CLAP, BAP, SWG, Reserved IP.
Our teams are initiating further investigation and will provide updates as more information becomes available.
Thank you for your patience and understanding.
We are investigating a potential issue with the Cisco Secure Access service affecting customers connecting to the Israel (Tel Aviv) data center.
<b>Actual Impact:</b>
Policies may not have been applied due to a fail-open condition, which could impact the enforcement of security policies for affected users.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information bec...
We are continuing to investigate the ongoing issue affecting policy enforcement in the Asia Pacific (Hong Kong) data center. Our engineering team has confirmed that the Israel (Tel Aviv) data center is not impacted.
investigating
We are still actively investigating the ongoing issue affecting policy enforcement in Asia Pacific (Hong Kong) and Israel (Tel Aviv). Our engineering team continues to work on confirming the full impact, identifying the root cause, and implementing a resolution. We will provide updates and additional details as new information becomes available. Thank you for your patience and understanding.
investigating
We are investigating a potential issue with the Cisco Secure Access service affecting customers connecting to the Asia Pacific (Hong Kong) data center.
<b>Actual Impact:</b>
Policies may not have been applied due to a fail-open condition, which could impact the enforcement of security policies for affected users.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new informat...
Cisco Secure Client Profile Download Issue
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently aware of an issue affecting multiple Secure Access organizations where the secure client and profiles fail to download via the internet security tab. This issue impacts new user setup but does not affect enforcement functionality.
<b>Workaround:</b>
Customers can download the secure client and profiles from alternative tabs (Zero Trust and VPN) within the dashboard to bypass the affected internet security tab.
Cisco Secure Access - Zero Trust Access Enrollment Issues (Global)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We have identified the root cause of the issue. Mitigation steps will be implemented to restore normal service as quickly as possible. Further updates will be provided as we make progress.
investigating
We are currently investigating an issue that appears to be affecting a limited number of customers. We are looking into the situation to confirm the extent of the impact and will provide further information as soon as possible.
investigating
We are continuing to investigate this issue.
investigating
We are still actively investigating the issues affecting Zero Trust Access enrollment for some users within the Cisco Secure Access Dashboard. We appreciate your patience and will provide updates as soon as new information becomes available.
investigating
We are currently investigating reports of issues affecting Zero Trust Access enrollment for some users. We are aware that this may be impacting the ability to successfully enroll devices and are actively working to identify the cause.
Our engineering team is prioritizing this investigation to restore full functionality as quickly as possible. We appreciate your patience and will provide further updates as soon as more information becomes available.
We are investigating a potential VPN connectivity failure affecting customers connecting to the US East data center
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time
Cisco Secure Access - Dashboard Service - Global
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue affecting webhook alert notifications within the Dashboard service has been resolved.
The services is now operating normally.
<b>We’re Here to Help</b> If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
identified
We have identified the issue affecting webhook alert notifications within the Dashboard service.
Our engineering teams are actively working to restore full functionality as quickly as possible and will provide further updates as they become available.
We apologize for any inconvenience caused and thank you for your patience.
investigating
We are currently experiencing an issue with the dashboard service affecting users globally.
<b>Actual Impact</b>
Webhook Alert notifications may be delayed or not delivered as expected.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Cisco Secure Access - Connectivity and Timeout Issues - London
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are actively working to mitigate the current capacity constraints affecting connectivity in the London region. As mitigation steps are implemented, customers should begin to see improvements with connectivity and fewer timeouts. We will continue to monitor progress and provide updates as needed.
investigating
We are currently investigating reports of timeouts affecting services in the London data center. Some users may experience delays or interruptions in their requests.
Our team is actively working to identify the cause and restore full service as quickly as possible. Updates will be provided here as more information becomes available.
Thank you for your patience and understanding.
