[Cisco Secure Access] Secure Web Gateway Degradation
View the provider incident record →Current answer
Cisco Secure Access experienced a minor incident: [Cisco Secure Access] Secure Web Gateway Degradation. ServiceAlert observed recovery on Oct 22, 2026.
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Incident Lifecycle
Affected Components
Web Security
Incident Timeline
Identified
Cisco engineering continues to roll out and validate a remediation for the impact on SWG traffic caused by a third-party certificate issue across Cisco Secure Access.
Oct 21, 2026 at 3:52 PM UTC
Investigating
We have identified an issue related to certificates issued by a third-party certificate vendor that affects SWG traffic.
Customers with file inspection enabled are not expected to be affected; customers without it may continue to experience SWG traffic disruptions while we roll out a fix.
We’re deploying the fix across the affected services and will provide further updates as the rollout progresses.
Customers with file inspection enabled are not expected to be affected; customers without it may continue to experience SWG traffic disruptions while we roll out a fix.
We’re deploying the fix across the affected services and will provide further updates as the rollout progresses.
Oct 21, 2026 at 2:54 PM UTC
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