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0%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix for the issue affecting the VPN posture profile editing experience has been applied for all known affected organizations, and configuration is now working as expected for those customers.
The fix is currently being rolled out globally and is expected to be completed shortly. Our engineering team is actively monitoring the rollout to confirm sustained stability.
If you continue to experience difficulty editing a VPN profile under posture profile settings, please contact our support team so we can assist you directly.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
identified
We are aware of an issue affecting the VPN posture profile editing experience in the Cisco Secure Access dashboard.
Customers may intermittently encounter an error "An error accured" when editing a VPN profile under posture profile settings. The impact is limited to this configuration workflow only - existing posture profiles, policy enforcement, and all other services continue to operate normally.
Our engineering team has identified the cause and is currently applying a fix. We are closely monitoring progress and will provide a further update once the fix has been fully deployed and validated.
We sincerely appreciate your patience and understanding.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Service Performance Update - Miami DCv2 (US Virginia)
We are continuing to investigate connectivity issues affecting our platform in the Miami DCv2 region. Our engineering team is actively working to resolve the situation and restore service stability as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available.
investigating
We are currently investigating reports of connectivity issues affecting the Miami DCv2 region. Some users may experience service delays or difficulty accessing resources while we work to restore full connectivity.
Our engineering team is actively working to stabilize the environment and restore service performance as quickly as possible. We appreciate your patience and understanding as we work to improve your Cisco Secure Access experience.
We are taking some of the affected Services in Riyadh DCv2 (csc_me-central-2_1_2) data center out of rotation to mitigate the issue. Customer traffic is being redirected to a nearby data center.
identified
We have identified the root cause of the issue affecting Riyadh DCv2 data center in Saudi Arabia.
Remediation efforts are underway.
Our engineering teams are actively working to restore normal service. We will continue monitoring the situation and provide a final update once the issue is fully resolved.
investigating
We are investigating a potential issue with the Riyadh DCv2 (Saudi Arabia) data center. Customers may experience intermittent connectivity and traffic disruption.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
Cisco Secure Access - File scanning services operating in fail-open mode - US West DCv2 (Los Angeles 2)
We are investigating an issue affecting file scanning services for customers connecting through the US West region. Affected file scanning requests may operate in fail-open mode, allowing traffic to continue without completing file inspection.
Our engineering teams are actively investigating. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
Cisco Secure Access - Policy Enforcement Service Degradation – Israel (Tel Aviv)
At 17:47 UTC, remediation was completed for il-central-1_1_0. Customers should no longer experience issues, and policy updates are expected to work normally.
Remediation for il-central-1_1_1 remains in progress.
identified
Remediation efforts are ongoing, and our engineering teams continue working toward restoration.
identified
Our engineering teams are implementing the remediation and working to restore normal service.
identified
Our engineering teams have identified the issue and are actively working on a resolution. We will keep you informed as our work progresses.
investigating
We are investigating an issue affecting the Policy Enforcement service in the Israel (Tel Aviv) region.
Policy updates and newly created policies will not propagate or take effect. Existing policies remain unaffected.
Our engineering teams are actively working towards resolution. We will provide further updates as more information becomes available.
[Cisco Secure Access] - Connectivity issue- US (Miami DCv2)
We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
identified
We have identified the issue, working on to fix the issue and will provide further updates as more information becomes available.
investigating
We are investigating a potential Connectivity issue affecting customers connecting to the US (Virginia) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
August 2026
Cisco Secure Access Service Degradation – US East (Miami) DCv2
The traffic-routing issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region has been mitigated.
We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
investigating
SWG Roaming has completed OOR in csc_us-east-1_1_0 DC. Customer traffic is redirected to the nearby data center.
Our engineering team is actively trying to mitigate the issue.
investigating
We are taking the SWG Roaming for csc_us-east-1_1_0 Out of Rotation. Customer traffic would be re-directed to the nearby Data Center.
investigating
We are investigating a traffic-routing issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region. Customers may experience slow processing of requests when accessing services through fully qualified domain names (FQDNs). Our engineering teams are engaged and working to restore normal service.
Miami - csc_us-east-1_1_0
[Cisco Secure Access] – Firewall Policy Enforcement Issue - Global
The mitigation has been applied, and Policy Enforcement has recovered across the affected regions. We are monitoring service stability and validating URL categorization and TLS decryption decisions.
identified
We have identified the root cause affecting Policy Enforcement and are applying a mitigation while monitoring recovery. Customers may see URL-based security policies applied with default or unknown category verdicts, and some TLS decryption decisions may be affected.
investigating
We are continuing to investigate this issue
investigating
We are continuing to investigate this issue
investigating
We are continuing to investigate this issue
investigating
We are currently investigating an issue affecting Firewall Policy Enforcement service in Cisco Secure Access. Our engineering team is actively working to restore normal service.
Customers may see URL-based security policies applied with a default or unknown category verdict. TLS decryption decisions may also be affected for some traffic. All other functions remain operational. No customer action is required at this time.
We will provide further updates as more information becomes available....
APICisco Secure ClientData Loss PreventionDNSExperience InsightsNetwork Tunnel GroupsPolicy EnforcementRemote Access VPNRemote Browser IsolationReporting and LoggingReserved IPResource ConnectorWeb SecurityZero Trust Access
identified
We have implemented a mitigation to redirect UAE traffic to an alternate data center (Mumbai) to address the ongoing service impact. Traffic is being steered to the Mumbai region, and we are actively monitoring system stability and performance. This mitigation primarily applies to automatically steered (roaming) UAE traffic.
Customers in the affected region are advised to ensure their configurations align with previously shared guidance for alternate region routing, including any required updates to Network Tunnel Groups or Connector Groups. Customers already configured to alternate regions will continue using their configured region.
Our engineering teams continue to investigate the underlying cause and are working closely with partners to ensure full service restoration.
If you require any assistance, please contact us. We will provide guidance on the necessary actions.
identified
We are working closely with our cloud partners to address the regional data center issue.
In the meantime, we strongly recommend that customers continue to follow the previously shared mitigation guidance, including migrating traffic to alternate regions (Mumbai or Hyderabad), updating Network Tunnel Group configurations where applicable, and reconfiguring Connector Groups for ACGW/ZTNA services as outlined in earlier updates.
We are closely monitoring the situation and will provide further updates as more information becomes available.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
<b>For Organizations Located Only in ME-Central</b>:
Please follow these steps:
• Select the nearest available data center (Mumbai or Hyderabad) as your migration target.
• Configure VPN IP pools and profiles to match your organization’s current session load, mirroring your existing ME-Central setup.
<b>SWG Services in ME-Central</b>:
Due to the ongoing situation at this location, ME-Central has been taken out of rotation and customer traffic is being redirected to other regions.
<b>Please follow these steps to change Network Tunnel Group region</b>:
• Go to the NTG options as described here: https://securitydocs.cisco.com/docs/csa/olh/120421.dita
• Edit your existing tunnel for the Middle East (UAE) region.
• Change the region from Middle East (UAE) to India (West).
• Do not modify other settings; save the configuration.
• When prompted, type “UPDATE” and confirm.
• Use the new India (West) IP addresses shown to update your IPSEC CPE device.
• If Multi-Region Backhaul or route-maps are used, update BGP community values according to the new settings from Cisco SSE.
<b> ACGW Services in ME-Central</b>:
Please follow these steps:
• Create Connector groups in your new region(s).
• Assign private resources to the new Connector groups.
For detailed instructions and screenshots, refer to the Resource Connector deployment guide:
https://securitydocs.cisco.com/docs/csa/olh/118906.dita
This guide provides a clear, step-by-step walkthrough to ensure a smooth migration process.
If you require any assistance, please contact us. We will provide guidance on the necessary actions.
We appreciate your cooperation and patience as we work to restore full service. Further updates will be provided as information becomes available.
investigating
We are continuing our investigation into the service availability issue impacting Secure Access. Some users may still experience intermittent timeouts or difficulties accessing resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.
We apologize for any inconvenience caused and thank you for your patience.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating a service availability issue affecting Secure Access in the Dubai.
Some users may experience timeouts and difficulties accessing resources.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available.
If you are using a reserved IP and need to steer your traffic to an alternate region, please contact us for assistance.
We apologize for any inconvenience caused and thank you for your patience.
<b><big>We’re Here to Help</b></big> If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Legacy Incident Archive
50 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Cisco Secure Access - Microsoft 365 access issues with Copilot category blocking - Global
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue that may affect Cisco Secure Access customers with policies configured to block the "M365 Copilot" or "Microsoft Copilot" application categories.
Affected customers may experience access issues with some Microsoft 365 services, including Outlook and Office applications, when related Microsoft hostnames are matched to these blocked application categories.
Our engineering teams are currently mitigating the issue. As a workaround, customers experiencing this issue c...
[Cisco Secure Access] – Network Infrastructure Issue - Global
majorSource not attested
Last archived state: resolved
View archived record details
investigating
The network infrastructure issue affecting Cisco Secure Access services globally has been resolved as of 13:03 UTC.
All services are now healthy and operating normally. Customers should experience full connectivity and access across all regions.
We apologize for any inconvenience caused and thank you for your patience.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
investigating
We continue to investigate the global network infrastructure issue. Our infrastructure provider is working on stabilizing their systems, and we are monitoring the situation closely. We are seeing intermittent recovery attempts, and service may be unstable during this time.
Our teams remain engaged with our infrastructure provider and are working toward full service restoration. We will provide another update if there is significant progress.
Thank you for your continued patience.
investigating
We are currently investigating a critical issue affecting network infrastructure services globally. Customers may experience connectivity or access issues during this period.
Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible. We are coordinating across all relevant teams to ensure a swift resolution. Updates and additional details will be provided as new information becomes available.
Thank you for your patience and underst...
[Cisco Secure Access] - Intermittent API call failures - Global
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Mitigation actions have been completed in Europe. Cisco is continuing mitigation region by region and monitoring service stability throughout the process.
investigating
The issue may impact policy processing for ZTA traffic, ZTNA enrollment , which could result in issues accessing Private Resources. New policy creation and new user connections may also be affected. Existing configurations remain in place, and ongoing data traffic is not expected to be impacted unless it requires affected policy processing.
investigating
We are investigating a potential issue with Dashboard , Identity, Policy Enforcement Zero Trust Access service affecting customers connecting globally.
The issue is impacting new policy creation and new user connections; existing configurations and ongoing data traffic are not affected. Customers may experience intermittent failures impacting firewall and remote access VPN SSE.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolut...
Cisco Secure Access - Dashboard Issue - China
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the root cause of the issue affecting customer access to the Cisco Secure Access dashboard in China, and remediation efforts are underway.
Our engineering teams are working to restore service, and we will provide another update as soon as additional information becomes available.
investigating
We are investigating an issue with the Secure Access dashboard affecting customers connecting to the China data centers.
Customers may be unable to access dashboard pages, with affected pages displaying the message “An Error Occurred.”
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
Cisco Secure Access- Dashboard Component Intermittent Issues - Global
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified a spike contributing to the intermittent issue affecting dashboard component loading and related service access.
Investigation is still underway, including enhanced monitoring and increased debug logging to capture additional details if the issue recurs.
We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
investigating
We are currently investigating intermittent issues affecting the dashboard component.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Cisco Secure Access - UI Login Issues - Global
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Customers using Cisco Security Cloud to access the Secure Access UI may experience login issues due to a single sign-on issue affecting Cisco Security Cloud.
Login functionality is recovering, and many users are now able to access the UI successfully. We are continuing to monitor the service as it returns to normal operation.
Thank you for your patience
After detailed investigation, it was found that there was no issue with Secure Access services. There were issues with configs on two specific customers' environments. One of them has made changes on their and has confirmed resolution now. We are still working with the other customer as they make changes needed to their end, and to confirm their resolution.
investigating
We are investigating a potential issue with Cisco Secure Access service affecting customers connecting to the Australia data center.
Cisco Secure Access VPN customers in Australia and New Zealand may experience connectivity issues when accessing private applications on apse2-1-0. The service tunnel has successfully failed over to apse2-1-1, and mitigation efforts are underway.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution...
Service Performance Update - US(Virginia)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate reports of service performance issues affecting our Cisco Secure Access platform in the US-East region.
investigating
We are currently investigating reports of service performance issues affecting our Cisco Secure Access platform in the US-East region. Some users may notice that security policies are not being applied as expected.
Our engineering team is actively working to stabilize the environment and restore full service performance as quickly as possible.
We appreciate your patience and understanding as we work to improve your Cisco Secure Access experience.
June 2026
Cisco Secure Access - Scanning/AV latency in US East (Virginia)
Source not attested
Last archived state: resolved
View archived record details
investigating
We are providing a retroactive update to clarify the customer impact timeline and affected services for this incident.
Between 16:18 UTC and 18:25 UTC on June 30, 2026, customers using Scanning and AV services in the US East DCV2 site may have experienced increased latency during file scanning and AV inspection.
The issue has been mitigated. Our engineering teams continue to monitor service stability and investigate the underlying cause. Updates and additional details will be provided as ne...
[Cisco Secure Access] – SWG Performance Degradation in US (Virginia)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the Secure Web Gateway (SWG) service affecting customers connecting to the Virginia data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
