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0%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
[Cisco Secure Access] Connectivity Issues - United Kingdom DCv2
The issue has been mitigated by taking the London site (csc_eu-west-2_1_0) out of rotation. Traffic will be redirected to the Manchester site (csc_eu-west-2_1_1). We are monitoring service conditions.
identified
Customers routed to the csc_eu-west-2_1_0 London data center for Remote Access VPN may experience a complete loss of connectivity. Our team is taking steps to minimize the impact while we continue to assess the situation.
investigating
We are investigating a connectivity issue affecting our csc_eu-west-2_1_0 London data center. Customers using services through this data center may experience connectivity problems, including difficulty establishing Remote Access VPN connections. New security configurations may also be delayed or not applied.
[Cisco Secure Access] Connectivity Issues in India (West) - csc_ap-south-1_1_1
The India (West) - Chennai site csc_ap-south-1_1_1 has been taken out of rotation. Traffic is being shifted to Mumbai site csc_ap-south-1_1_0. We are monitoring service conditions.
identified
Our team is taking steps to minimize the impact while we continue to assess the situation.
investigating
We are investigating connectivity issues affecting Secure Web Gateway (SWG) and Policy Enforcement in India (West)- csc_ap-south-1_1_1. Customers using these services in this region may experience connectivity issues. We are working to determine the extent of the impact and will provide updates as more information becomes available.
[Cisco Secure Access] - Error loading websites- Australia (Sydney)
We are investigating a potential issue with Web page loading affecting customers connecting to the Australia (Sydney) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
October 2026
Cisco Secure Access – Intermittent Web Traffic Timeouts – US (Virginia and Midwest)
We have identified the root cause of the issue affecting web traffic through the US (Virginia and Midwest) regions. The issue in the US (Virginia) region has been resolved, and services are operating normally.
Remediation efforts remain underway for the US (Midwest) region, where customers may continue to experience brief timeout errors.
We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
investigating
We are investigating an issue affecting web traffic through Cisco Secure Access data centers in the US (Virginia and Midwest) regions.
Some customers may experience brief timeout errors when sending web traffic through Cisco Secure Access.
Our engineering teams are actively working to confirm the scope, identify the root cause, and restore normal service. Updates and additional details will be provided as new information becomes available.
[Cisco Secure Access] - Error loading websites- Australia (Sydney)
We are investigating a potential issue with Web page loading affecting customers connecting to the Australia (Sydney) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
[Cisco Secure Access] Network Tunnel Connectivity Issue – China
We are investigating an issue affecting internet traffic through tunnels in the China region. Customers may be experiencing a loss of internet connectivity . We are assessing the impact and will provide updates as more information becomes available.
[Cisco Secure Access] SWG Traffic Disruption Related to Third-Party Certificate Issue
Engineering is implementing and rolling out fixes to address the SWG traffic disruptions related to the third-party certificate issue. We are continuing to assess the impact and will provide further updates as the work progresses.
identified
We have identified an issue related to a third-party certificate that can cause SWG traffic disruptions in Cisco Secure Access. We are assessing the scope of the impact and working toward a fix. We will provide further updates as more information becomes available.
[Cisco Secure Access - FedRAMP] Secure Web Gateway Traffic Degradation
Cisco engineering continues to roll out and validate a remediation for the impact on SWG traffic caused by a third-party certificate issue across FedRAMP Cisco Secure Access.
investigating
We have identified a third party vendor certificate-related issue affecting Secure Web Gateway traffic .
Customers with file inspection enabled are not expected to be affected. Customers without file inspection enabled may continue to experience SWG traffic disruptions while we roll out a fix.
We’re deploying the fix across the affected services and will provide further updates as the rollout progresses.
[Cisco Secure Access] Secure Web Gateway Degradation
Cisco engineering continues to roll out and validate a remediation for the impact on SWG traffic caused by a third-party certificate issue across Cisco Secure Access.
investigating
We have identified an issue related to certificates issued by a third-party certificate vendor that affects SWG traffic.
Customers with file inspection enabled are not expected to be affected; customers without it may continue to experience SWG traffic disruptions while we roll out a fix.
We’re deploying the fix across the affected services and will provide further updates as the rollout progresses.
[Cisco Secure Access]- Network fluctuation - Asia Pacific (Jakarta)
We are investigating a potential issue with Network Fluctuation in the Asia Pacific (Jakarta) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Legacy Incident Archive
50 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Cisco Secure Access - Microsoft 365 access issues with Copilot category blocking - Global
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue that may affect Cisco Secure Access customers with policies configured to block the "M365 Copilot" or "Microsoft Copilot" application categories.
Affected customers may experience access issues with some Microsoft 365 services, including Outlook and Office applications, when related Microsoft hostnames are matched to these blocked application categories.
Our engineering teams are currently mitigating the issue. As a workaround, customers experiencing this issue c...
[Cisco Secure Access] – Network Infrastructure Issue - Global
majorSource not attested
Last archived state: resolved
View archived record details
investigating
The network infrastructure issue affecting Cisco Secure Access services globally has been resolved as of 13:03 UTC.
All services are now healthy and operating normally. Customers should experience full connectivity and access across all regions.
We apologize for any inconvenience caused and thank you for your patience.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
investigating
We continue to investigate the global network infrastructure issue. Our infrastructure provider is working on stabilizing their systems, and we are monitoring the situation closely. We are seeing intermittent recovery attempts, and service may be unstable during this time.
Our teams remain engaged with our infrastructure provider and are working toward full service restoration. We will provide another update if there is significant progress.
Thank you for your continued patience.
investigating
We are currently investigating a critical issue affecting network infrastructure services globally. Customers may experience connectivity or access issues during this period.
Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible. We are coordinating across all relevant teams to ensure a swift resolution. Updates and additional details will be provided as new information becomes available.
Thank you for your patience and underst...
[Cisco Secure Access] - Intermittent API call failures - Global
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Mitigation actions have been completed in Europe. Cisco is continuing mitigation region by region and monitoring service stability throughout the process.
investigating
The issue may impact policy processing for ZTA traffic, ZTNA enrollment , which could result in issues accessing Private Resources. New policy creation and new user connections may also be affected. Existing configurations remain in place, and ongoing data traffic is not expected to be impacted unless it requires affected policy processing.
investigating
We are investigating a potential issue with Dashboard , Identity, Policy Enforcement Zero Trust Access service affecting customers connecting globally.
The issue is impacting new policy creation and new user connections; existing configurations and ongoing data traffic are not affected. Customers may experience intermittent failures impacting firewall and remote access VPN SSE.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolut...
Cisco Secure Access - Dashboard Issue - China
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the root cause of the issue affecting customer access to the Cisco Secure Access dashboard in China, and remediation efforts are underway.
Our engineering teams are working to restore service, and we will provide another update as soon as additional information becomes available.
investigating
We are investigating an issue with the Secure Access dashboard affecting customers connecting to the China data centers.
Customers may be unable to access dashboard pages, with affected pages displaying the message “An Error Occurred.”
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
Cisco Secure Access- Dashboard Component Intermittent Issues - Global
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified a spike contributing to the intermittent issue affecting dashboard component loading and related service access.
Investigation is still underway, including enhanced monitoring and increased debug logging to capture additional details if the issue recurs.
We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
investigating
We are currently investigating intermittent issues affecting the dashboard component.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Cisco Secure Access - UI Login Issues - Global
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Customers using Cisco Security Cloud to access the Secure Access UI may experience login issues due to a single sign-on issue affecting Cisco Security Cloud.
Login functionality is recovering, and many users are now able to access the UI successfully. We are continuing to monitor the service as it returns to normal operation.
Thank you for your patience
After detailed investigation, it was found that there was no issue with Secure Access services. There were issues with configs on two specific customers' environments. One of them has made changes on their and has confirmed resolution now. We are still working with the other customer as they make changes needed to their end, and to confirm their resolution.
investigating
We are investigating a potential issue with Cisco Secure Access service affecting customers connecting to the Australia data center.
Cisco Secure Access VPN customers in Australia and New Zealand may experience connectivity issues when accessing private applications on apse2-1-0. The service tunnel has successfully failed over to apse2-1-1, and mitigation efforts are underway.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution...
Service Performance Update - US(Virginia)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate reports of service performance issues affecting our Cisco Secure Access platform in the US-East region.
investigating
We are currently investigating reports of service performance issues affecting our Cisco Secure Access platform in the US-East region. Some users may notice that security policies are not being applied as expected.
Our engineering team is actively working to stabilize the environment and restore full service performance as quickly as possible.
We appreciate your patience and understanding as we work to improve your Cisco Secure Access experience.
June 2026
Cisco Secure Access - Scanning/AV latency in US East (Virginia)
Source not attested
Last archived state: resolved
View archived record details
investigating
We are providing a retroactive update to clarify the customer impact timeline and affected services for this incident.
Between 16:18 UTC and 18:25 UTC on June 30, 2026, customers using Scanning and AV services in the US East DCV2 site may have experienced increased latency during file scanning and AV inspection.
The issue has been mitigated. Our engineering teams continue to monitor service stability and investigate the underlying cause. Updates and additional details will be provided as ne...
[Cisco Secure Access] – SWG Performance Degradation in US (Virginia)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the Secure Web Gateway (SWG) service affecting customers connecting to the Virginia data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
