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0%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix for the issue affecting the VPN posture profile editing experience has been applied for all known affected organizations, and configuration is now working as expected for those customers.
The fix is currently being rolled out globally and is expected to be completed shortly. Our engineering team is actively monitoring the rollout to confirm sustained stability.
If you continue to experience difficulty editing a VPN profile under posture profile settings, please contact our support team so we can assist you directly.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
identified
We are aware of an issue affecting the VPN posture profile editing experience in the Cisco Secure Access dashboard.
Customers may intermittently encounter an error "An error accured" when editing a VPN profile under posture profile settings. The impact is limited to this configuration workflow only - existing posture profiles, policy enforcement, and all other services continue to operate normally.
Our engineering team has identified the cause and is currently applying a fix. We are closely monitoring progress and will provide a further update once the fix has been fully deployed and validated.
We sincerely appreciate your patience and understanding.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Service Performance Update - Miami DCv2 (US Virginia)
We are continuing to investigate connectivity issues affecting our platform in the Miami DCv2 region. Our engineering team is actively working to resolve the situation and restore service stability as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available.
investigating
We are currently investigating reports of connectivity issues affecting the Miami DCv2 region. Some users may experience service delays or difficulty accessing resources while we work to restore full connectivity.
Our engineering team is actively working to stabilize the environment and restore service performance as quickly as possible. We appreciate your patience and understanding as we work to improve your Cisco Secure Access experience.
We are taking some of the affected Services in Riyadh DCv2 (csc_me-central-2_1_2) data center out of rotation to mitigate the issue. Customer traffic is being redirected to a nearby data center.
identified
We have identified the root cause of the issue affecting Riyadh DCv2 data center in Saudi Arabia.
Remediation efforts are underway.
Our engineering teams are actively working to restore normal service. We will continue monitoring the situation and provide a final update once the issue is fully resolved.
investigating
We are investigating a potential issue with the Riyadh DCv2 (Saudi Arabia) data center. Customers may experience intermittent connectivity and traffic disruption.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
Cisco Secure Access - File scanning services operating in fail-open mode - US West DCv2 (Los Angeles 2)
We are investigating an issue affecting file scanning services for customers connecting through the US West region. Affected file scanning requests may operate in fail-open mode, allowing traffic to continue without completing file inspection.
Our engineering teams are actively investigating. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
Cisco Secure Access - Policy Enforcement Service Degradation – Israel (Tel Aviv)
At 17:47 UTC, remediation was completed for il-central-1_1_0. Customers should no longer experience issues, and policy updates are expected to work normally.
Remediation for il-central-1_1_1 remains in progress.
identified
Remediation efforts are ongoing, and our engineering teams continue working toward restoration.
identified
Our engineering teams are implementing the remediation and working to restore normal service.
identified
Our engineering teams have identified the issue and are actively working on a resolution. We will keep you informed as our work progresses.
investigating
We are investigating an issue affecting the Policy Enforcement service in the Israel (Tel Aviv) region.
Policy updates and newly created policies will not propagate or take effect. Existing policies remain unaffected.
Our engineering teams are actively working towards resolution. We will provide further updates as more information becomes available.
[Cisco Secure Access] - Connectivity issue- US (Miami DCv2)
We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
identified
We have identified the issue, working on to fix the issue and will provide further updates as more information becomes available.
investigating
We are investigating a potential Connectivity issue affecting customers connecting to the US (Virginia) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
August 2026
Cisco Secure Access Service Degradation – US East (Miami) DCv2
The traffic-routing issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region has been mitigated.
We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
investigating
SWG Roaming has completed OOR in csc_us-east-1_1_0 DC. Customer traffic is redirected to the nearby data center.
Our engineering team is actively trying to mitigate the issue.
investigating
We are taking the SWG Roaming for csc_us-east-1_1_0 Out of Rotation. Customer traffic would be re-directed to the nearby Data Center.
investigating
We are investigating a traffic-routing issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region. Customers may experience slow processing of requests when accessing services through fully qualified domain names (FQDNs). Our engineering teams are engaged and working to restore normal service.
Miami - csc_us-east-1_1_0
[Cisco Secure Access] – Firewall Policy Enforcement Issue - Global
The mitigation has been applied, and Policy Enforcement has recovered across the affected regions. We are monitoring service stability and validating URL categorization and TLS decryption decisions.
identified
We have identified the root cause affecting Policy Enforcement and are applying a mitigation while monitoring recovery. Customers may see URL-based security policies applied with default or unknown category verdicts, and some TLS decryption decisions may be affected.
investigating
We are continuing to investigate this issue
investigating
We are continuing to investigate this issue
investigating
We are continuing to investigate this issue
investigating
We are currently investigating an issue affecting Firewall Policy Enforcement service in Cisco Secure Access. Our engineering team is actively working to restore normal service.
Customers may see URL-based security policies applied with a default or unknown category verdict. TLS decryption decisions may also be affected for some traffic. All other functions remain operational. No customer action is required at this time.
We will provide further updates as more information becomes available....
APICisco Secure ClientData Loss PreventionDNSExperience InsightsNetwork Tunnel GroupsPolicy EnforcementRemote Access VPNRemote Browser IsolationReporting and LoggingReserved IPResource ConnectorWeb SecurityZero Trust Access
identified
We have implemented a mitigation to redirect UAE traffic to an alternate data center (Mumbai) to address the ongoing service impact. Traffic is being steered to the Mumbai region, and we are actively monitoring system stability and performance. This mitigation primarily applies to automatically steered (roaming) UAE traffic.
Customers in the affected region are advised to ensure their configurations align with previously shared guidance for alternate region routing, including any required updates to Network Tunnel Groups or Connector Groups. Customers already configured to alternate regions will continue using their configured region.
Our engineering teams continue to investigate the underlying cause and are working closely with partners to ensure full service restoration.
If you require any assistance, please contact us. We will provide guidance on the necessary actions.
identified
We are working closely with our cloud partners to address the regional data center issue.
In the meantime, we strongly recommend that customers continue to follow the previously shared mitigation guidance, including migrating traffic to alternate regions (Mumbai or Hyderabad), updating Network Tunnel Group configurations where applicable, and reconfiguring Connector Groups for ACGW/ZTNA services as outlined in earlier updates.
We are closely monitoring the situation and will provide further updates as more information becomes available.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
<b>For Organizations Located Only in ME-Central</b>:
Please follow these steps:
• Select the nearest available data center (Mumbai or Hyderabad) as your migration target.
• Configure VPN IP pools and profiles to match your organization’s current session load, mirroring your existing ME-Central setup.
<b>SWG Services in ME-Central</b>:
Due to the ongoing situation at this location, ME-Central has been taken out of rotation and customer traffic is being redirected to other regions.
<b>Please follow these steps to change Network Tunnel Group region</b>:
• Go to the NTG options as described here: https://securitydocs.cisco.com/docs/csa/olh/120421.dita
• Edit your existing tunnel for the Middle East (UAE) region.
• Change the region from Middle East (UAE) to India (West).
• Do not modify other settings; save the configuration.
• When prompted, type “UPDATE” and confirm.
• Use the new India (West) IP addresses shown to update your IPSEC CPE device.
• If Multi-Region Backhaul or route-maps are used, update BGP community values according to the new settings from Cisco SSE.
<b> ACGW Services in ME-Central</b>:
Please follow these steps:
• Create Connector groups in your new region(s).
• Assign private resources to the new Connector groups.
For detailed instructions and screenshots, refer to the Resource Connector deployment guide:
https://securitydocs.cisco.com/docs/csa/olh/118906.dita
This guide provides a clear, step-by-step walkthrough to ensure a smooth migration process.
If you require any assistance, please contact us. We will provide guidance on the necessary actions.
We appreciate your cooperation and patience as we work to restore full service. Further updates will be provided as information becomes available.
investigating
We are continuing our investigation into the service availability issue impacting Secure Access. Some users may still experience intermittent timeouts or difficulties accessing resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.
We apologize for any inconvenience caused and thank you for your patience.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating a service availability issue affecting Secure Access in the Dubai.
Some users may experience timeouts and difficulties accessing resources.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available.
If you are using a reserved IP and need to steer your traffic to an alternate region, please contact us for assistance.
We apologize for any inconvenience caused and thank you for your patience.
<b><big>We’re Here to Help</b></big> If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Legacy Incident Archive
50 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
We are investigating a potential issue with the block page service affecting customers connecting to the LAX data center.
Some customers may intermittently experience timeouts when attempting to access websites that are blocked by policy. In these cases, the expected block page may not load. Refreshing the page may route the request to a healthy node and display the block page as expected.
Our engineering team is actively working to restoring full service as quickly as possible. Updates and...
We have identified the cause of the issue affecting Remote Access VPN profile updates in the China region. This was due to a system synchronization error that prevented recent configuration changes from being applied correctly.
Our team is currently updating the affected system components to ensure all settings are correctly applied. We are working to restore full service functionality as quickly as possible.
investigating
We are currently investigating an issue affecting Remote Access VPN profile updates in our China region. Some users may notice that recent changes to their VPN settings are not reflecting as expected.
Our teams are working to identify the root cause and restore service as quickly as possible. Updates will be provided as more information becomes available.
Thank you for your patience and understanding.
[Cisco Secure Access] - Service Degradation for Private Resource Access - US (Virginia)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an outage impacting all four clusters in the US (Virginia) DC. Customers connected to the Resource Connector Gateway Prod Service may experience degraded or no traffic at this time.
Our teams are working to identify the root cause and restore service as quickly as possible. Updates will be provided as more information becomes available.
Thank you for your patience and understanding.
[Cisco Secure Access] – VA Image Download Disruption - Global
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting the download of new Virtual Appliance (VA) images for Cisco Secure Access.
Customers may be unable to download and deploy new virtual appliance instances due to this issue. Existing virtual appliance upgrades and already deployed instances are not impacted.
Our engineering teams are actively investigating the issue and working to restore normal download functionality.
We will provide additional updates as more information becomes available.
Cisco Secure Access - DLP and Scanners Services unavailable - China
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have mitigated the issue and are currently monitoring service stability.
We will continue to monitor the issue and will post additional updates when the incident is considered fully resolved.
investigating
We are investigating a potential internal issue affecting the Cisco Secure Access service for customers with Scanners or DLP enabled.
Our engineering team is actively investigating. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
Cisco Secure Access – ZTA Connectivity issue
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our engineering teams are actively working to restore connectivity for the subset of customers impacted while remediation efforts continue to progress.
Further updates will be shared as progress continues. Thank you for your patience.
identified
We have identified the issue impacting a subset of customers using Zero Trust Access and are actively implementing remediation steps to restore connectivity. Current efforts are progressing as expected, and we will continue to provide updates as remediation advances.
investigating
We are investigating an outage impacting users. Affected users are unable to access the internet.
Our teams are actively working to identify the root cause and restore full service as quickly as possible. Updates will be provided as more information becomes available.
Thank you for your patience and understanding.
Cisco Secure Access- Users unable to complete RAVPN login- EU South
Source not attested
Last archived state: resolved
View archived record details
investigating
Customers in EU South eu-south-1_1_0 may have experienced issues connecting to RA VPN during a specific timeframe due to an outage. The incident is under investigation If you had trouble connecting to RA VPN during this window, you may have been affected by this event. Further updates will be provided as the situation is clarified.
Cisco Secure Access - SRV record resolution failures affecting LDAP and Kerberos - North America and India
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The intermittent authentication issues affecting LDAP and Kerberos services are no longer being observed. We continue to actively monitor these services to ensure ongoing stability and performance.
investigating
We are investigating a potential issue involving SRV record resolution failures affecting LDAP and Kerberos services.
Customers may experience intermittent login failures or be unable to access domain resources that rely on LDAP or Kerberos authentication.
We appreciate your patience and understanding during this time.
DLP and malware reporting services are operational; however, the reports are not displaying on the dashboard. The team is actively working to identify and resolve the issue.
investigating
We are investigating a potential issue with Cisco Secure Access DLP and Malware Reporting issue in the Europe( France ) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Cisco Secure Access - Connectivity issue - Europe
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
The Data centre is now Out of Rotation, all the customers traffic will be routed through the redundant data centres. Team will get the Data centre back in service after the maintenance.
investigating
We are investigating a potential issue with Cisco Secure Access service affecting customers connecting to the Europe germany data center.
We are facing issue with Europe Germany Data centre, for the Mitigation we are getting it Out of Rotation. Customer service will be routed through redundant data centers.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information be...
