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0%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
[Cisco Secure Access] Connectivity Issues - United Kingdom DCv2
The issue has been mitigated by taking the London site (csc_eu-west-2_1_0) out of rotation. Traffic will be redirected to the Manchester site (csc_eu-west-2_1_1). We are monitoring service conditions.
identified
Customers routed to the csc_eu-west-2_1_0 London data center for Remote Access VPN may experience a complete loss of connectivity. Our team is taking steps to minimize the impact while we continue to assess the situation.
investigating
We are investigating a connectivity issue affecting our csc_eu-west-2_1_0 London data center. Customers using services through this data center may experience connectivity problems, including difficulty establishing Remote Access VPN connections. New security configurations may also be delayed or not applied.
[Cisco Secure Access] Connectivity Issues in India (West) - csc_ap-south-1_1_1
The India (West) - Chennai site csc_ap-south-1_1_1 has been taken out of rotation. Traffic is being shifted to Mumbai site csc_ap-south-1_1_0. We are monitoring service conditions.
identified
Our team is taking steps to minimize the impact while we continue to assess the situation.
investigating
We are investigating connectivity issues affecting Secure Web Gateway (SWG) and Policy Enforcement in India (West)- csc_ap-south-1_1_1. Customers using these services in this region may experience connectivity issues. We are working to determine the extent of the impact and will provide updates as more information becomes available.
[Cisco Secure Access] - Error loading websites- Australia (Sydney)
We are investigating a potential issue with Web page loading affecting customers connecting to the Australia (Sydney) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
October 2026
Cisco Secure Access – Intermittent Web Traffic Timeouts – US (Virginia and Midwest)
We have identified the root cause of the issue affecting web traffic through the US (Virginia and Midwest) regions. The issue in the US (Virginia) region has been resolved, and services are operating normally.
Remediation efforts remain underway for the US (Midwest) region, where customers may continue to experience brief timeout errors.
We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
investigating
We are investigating an issue affecting web traffic through Cisco Secure Access data centers in the US (Virginia and Midwest) regions.
Some customers may experience brief timeout errors when sending web traffic through Cisco Secure Access.
Our engineering teams are actively working to confirm the scope, identify the root cause, and restore normal service. Updates and additional details will be provided as new information becomes available.
[Cisco Secure Access] - Error loading websites- Australia (Sydney)
We are investigating a potential issue with Web page loading affecting customers connecting to the Australia (Sydney) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
[Cisco Secure Access] Network Tunnel Connectivity Issue – China
We are investigating an issue affecting internet traffic through tunnels in the China region. Customers may be experiencing a loss of internet connectivity . We are assessing the impact and will provide updates as more information becomes available.
[Cisco Secure Access] SWG Traffic Disruption Related to Third-Party Certificate Issue
Engineering is implementing and rolling out fixes to address the SWG traffic disruptions related to the third-party certificate issue. We are continuing to assess the impact and will provide further updates as the work progresses.
identified
We have identified an issue related to a third-party certificate that can cause SWG traffic disruptions in Cisco Secure Access. We are assessing the scope of the impact and working toward a fix. We will provide further updates as more information becomes available.
[Cisco Secure Access - FedRAMP] Secure Web Gateway Traffic Degradation
Cisco engineering continues to roll out and validate a remediation for the impact on SWG traffic caused by a third-party certificate issue across FedRAMP Cisco Secure Access.
investigating
We have identified a third party vendor certificate-related issue affecting Secure Web Gateway traffic .
Customers with file inspection enabled are not expected to be affected. Customers without file inspection enabled may continue to experience SWG traffic disruptions while we roll out a fix.
We’re deploying the fix across the affected services and will provide further updates as the rollout progresses.
[Cisco Secure Access] Secure Web Gateway Degradation
Cisco engineering continues to roll out and validate a remediation for the impact on SWG traffic caused by a third-party certificate issue across Cisco Secure Access.
investigating
We have identified an issue related to certificates issued by a third-party certificate vendor that affects SWG traffic.
Customers with file inspection enabled are not expected to be affected; customers without it may continue to experience SWG traffic disruptions while we roll out a fix.
We’re deploying the fix across the affected services and will provide further updates as the rollout progresses.
[Cisco Secure Access]- Network fluctuation - Asia Pacific (Jakarta)
We are investigating a potential issue with Network Fluctuation in the Asia Pacific (Jakarta) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Legacy Incident Archive
50 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
We are investigating a potential issue with the block page service affecting customers connecting to the LAX data center.
Some customers may intermittently experience timeouts when attempting to access websites that are blocked by policy. In these cases, the expected block page may not load. Refreshing the page may route the request to a healthy node and display the block page as expected.
Our engineering team is actively working to restoring full service as quickly as possible. Updates and...
We have identified the cause of the issue affecting Remote Access VPN profile updates in the China region. This was due to a system synchronization error that prevented recent configuration changes from being applied correctly.
Our team is currently updating the affected system components to ensure all settings are correctly applied. We are working to restore full service functionality as quickly as possible.
investigating
We are currently investigating an issue affecting Remote Access VPN profile updates in our China region. Some users may notice that recent changes to their VPN settings are not reflecting as expected.
Our teams are working to identify the root cause and restore service as quickly as possible. Updates will be provided as more information becomes available.
Thank you for your patience and understanding.
[Cisco Secure Access] - Service Degradation for Private Resource Access - US (Virginia)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an outage impacting all four clusters in the US (Virginia) DC. Customers connected to the Resource Connector Gateway Prod Service may experience degraded or no traffic at this time.
Our teams are working to identify the root cause and restore service as quickly as possible. Updates will be provided as more information becomes available.
Thank you for your patience and understanding.
[Cisco Secure Access] – VA Image Download Disruption - Global
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting the download of new Virtual Appliance (VA) images for Cisco Secure Access.
Customers may be unable to download and deploy new virtual appliance instances due to this issue. Existing virtual appliance upgrades and already deployed instances are not impacted.
Our engineering teams are actively investigating the issue and working to restore normal download functionality.
We will provide additional updates as more information becomes available.
Cisco Secure Access - DLP and Scanners Services unavailable - China
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have mitigated the issue and are currently monitoring service stability.
We will continue to monitor the issue and will post additional updates when the incident is considered fully resolved.
investigating
We are investigating a potential internal issue affecting the Cisco Secure Access service for customers with Scanners or DLP enabled.
Our engineering team is actively investigating. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
Cisco Secure Access – ZTA Connectivity issue
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our engineering teams are actively working to restore connectivity for the subset of customers impacted while remediation efforts continue to progress.
Further updates will be shared as progress continues. Thank you for your patience.
identified
We have identified the issue impacting a subset of customers using Zero Trust Access and are actively implementing remediation steps to restore connectivity. Current efforts are progressing as expected, and we will continue to provide updates as remediation advances.
investigating
We are investigating an outage impacting users. Affected users are unable to access the internet.
Our teams are actively working to identify the root cause and restore full service as quickly as possible. Updates will be provided as more information becomes available.
Thank you for your patience and understanding.
Cisco Secure Access- Users unable to complete RAVPN login- EU South
Source not attested
Last archived state: resolved
View archived record details
investigating
Customers in EU South eu-south-1_1_0 may have experienced issues connecting to RA VPN during a specific timeframe due to an outage. The incident is under investigation If you had trouble connecting to RA VPN during this window, you may have been affected by this event. Further updates will be provided as the situation is clarified.
Cisco Secure Access - SRV record resolution failures affecting LDAP and Kerberos - North America and India
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The intermittent authentication issues affecting LDAP and Kerberos services are no longer being observed. We continue to actively monitor these services to ensure ongoing stability and performance.
investigating
We are investigating a potential issue involving SRV record resolution failures affecting LDAP and Kerberos services.
Customers may experience intermittent login failures or be unable to access domain resources that rely on LDAP or Kerberos authentication.
We appreciate your patience and understanding during this time.
DLP and malware reporting services are operational; however, the reports are not displaying on the dashboard. The team is actively working to identify and resolve the issue.
investigating
We are investigating a potential issue with Cisco Secure Access DLP and Malware Reporting issue in the Europe( France ) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Cisco Secure Access - Connectivity issue - Europe
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
The Data centre is now Out of Rotation, all the customers traffic will be routed through the redundant data centres. Team will get the Data centre back in service after the maintenance.
investigating
We are investigating a potential issue with Cisco Secure Access service affecting customers connecting to the Europe germany data center.
We are facing issue with Europe Germany Data centre, for the Mitigation we are getting it Out of Rotation. Customer service will be routed through redundant data centers.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information be...
