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0%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
[Cisco Secure Access] Connectivity Issues - United Kingdom DCv2
The issue has been mitigated by taking the London site (csc_eu-west-2_1_0) out of rotation. Traffic will be redirected to the Manchester site (csc_eu-west-2_1_1). We are monitoring service conditions.
identified
Customers routed to the csc_eu-west-2_1_0 London data center for Remote Access VPN may experience a complete loss of connectivity. Our team is taking steps to minimize the impact while we continue to assess the situation.
investigating
We are investigating a connectivity issue affecting our csc_eu-west-2_1_0 London data center. Customers using services through this data center may experience connectivity problems, including difficulty establishing Remote Access VPN connections. New security configurations may also be delayed or not applied.
[Cisco Secure Access] Connectivity Issues in India (West) - csc_ap-south-1_1_1
The India (West) - Chennai site csc_ap-south-1_1_1 has been taken out of rotation. Traffic is being shifted to Mumbai site csc_ap-south-1_1_0. We are monitoring service conditions.
identified
Our team is taking steps to minimize the impact while we continue to assess the situation.
investigating
We are investigating connectivity issues affecting Secure Web Gateway (SWG) and Policy Enforcement in India (West)- csc_ap-south-1_1_1. Customers using these services in this region may experience connectivity issues. We are working to determine the extent of the impact and will provide updates as more information becomes available.
[Cisco Secure Access] - Error loading websites- Australia (Sydney)
We are investigating a potential issue with Web page loading affecting customers connecting to the Australia (Sydney) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
October 2026
Cisco Secure Access – Intermittent Web Traffic Timeouts – US (Virginia and Midwest)
We have identified the root cause of the issue affecting web traffic through the US (Virginia and Midwest) regions. The issue in the US (Virginia) region has been resolved, and services are operating normally.
Remediation efforts remain underway for the US (Midwest) region, where customers may continue to experience brief timeout errors.
We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
investigating
We are investigating an issue affecting web traffic through Cisco Secure Access data centers in the US (Virginia and Midwest) regions.
Some customers may experience brief timeout errors when sending web traffic through Cisco Secure Access.
Our engineering teams are actively working to confirm the scope, identify the root cause, and restore normal service. Updates and additional details will be provided as new information becomes available.
[Cisco Secure Access] - Error loading websites- Australia (Sydney)
We are investigating a potential issue with Web page loading affecting customers connecting to the Australia (Sydney) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
[Cisco Secure Access] Network Tunnel Connectivity Issue – China
We are investigating an issue affecting internet traffic through tunnels in the China region. Customers may be experiencing a loss of internet connectivity . We are assessing the impact and will provide updates as more information becomes available.
[Cisco Secure Access] SWG Traffic Disruption Related to Third-Party Certificate Issue
Engineering is implementing and rolling out fixes to address the SWG traffic disruptions related to the third-party certificate issue. We are continuing to assess the impact and will provide further updates as the work progresses.
identified
We have identified an issue related to a third-party certificate that can cause SWG traffic disruptions in Cisco Secure Access. We are assessing the scope of the impact and working toward a fix. We will provide further updates as more information becomes available.
[Cisco Secure Access - FedRAMP] Secure Web Gateway Traffic Degradation
Cisco engineering continues to roll out and validate a remediation for the impact on SWG traffic caused by a third-party certificate issue across FedRAMP Cisco Secure Access.
investigating
We have identified a third party vendor certificate-related issue affecting Secure Web Gateway traffic .
Customers with file inspection enabled are not expected to be affected. Customers without file inspection enabled may continue to experience SWG traffic disruptions while we roll out a fix.
We’re deploying the fix across the affected services and will provide further updates as the rollout progresses.
[Cisco Secure Access] Secure Web Gateway Degradation
Cisco engineering continues to roll out and validate a remediation for the impact on SWG traffic caused by a third-party certificate issue across Cisco Secure Access.
investigating
We have identified an issue related to certificates issued by a third-party certificate vendor that affects SWG traffic.
Customers with file inspection enabled are not expected to be affected; customers without it may continue to experience SWG traffic disruptions while we roll out a fix.
We’re deploying the fix across the affected services and will provide further updates as the rollout progresses.
[Cisco Secure Access]- Network fluctuation - Asia Pacific (Jakarta)
We are investigating a potential issue with Network Fluctuation in the Asia Pacific (Jakarta) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Legacy Incident Archive
50 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
[Cisco Secure Access] – Private Resource Access Issue - Global
majorSource not attested
Last archived state: resolved
View archived record details
Zero Trust Access
monitoring
Remediation efforts have been completed as of 13:25 UTC and we are monitoring the services.
monitoring
We have identified the root cause of the issue affecting private resource access for customers globally.
Remediation efforts are underway, and we are closely monitoring service performance.
investigating
We are investigating a potential issue with Zero Trust Access affecting customers connecting through the India (South) data center.
Customers may be unable to access private resources.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
We sincerely appreciate your patience and understanding.
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We have identified the issue and are applying mitigation. Existing policies remain active while recent policy changes may still be delayed.
investigating
We are investigating a network issue causing delays when creating or updating policies in Cisco Secure Access in Johannesburg, South Africa. Customers may experience longer than expected propagation times for recent policy changes. Existing policies remain active while new or updated policy changes may be delayed. Our engineering teams are working to restore normal policy update processing. We will provide another update as soon as more information is available.
We are investigating an issue with web proxy log in Dashboard service affecting customers connecting to the China data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
[Cisco Secure Access] - Intermittent Service Disruption in Multiple Regions
majorSource not attested
Last archived state: resolved
View archived record details
Data Loss PreventionData Loss PreventionData Loss PreventionData Loss PreventionData Loss PreventionData Loss PreventionRemote Access VPNRemote Access VPNRemote Access VPNRemote Access VPNRemote Access VPNRemote Access VPNReporting and LoggingReporting and LoggingReporting and LoggingReporting and LoggingReporting and LoggingReporting and Logging
monitoring
We are still working with our infrastructure provider on the EU/Frankfurt site intermittent connectivity issue.
Customers with reporting data stored in the EU/Frankfurt data storage location may be unable to retrieve reporting data older than 30 days at this time.
We are continuing to monitor and will provide more information as it becomes available.
monitoring
Intermittent connectivity issues have been resolved for the following sites:
Europe (Milan)
Europe (Stockholm)
India (West)
India (South)
Africa (South Africa)
We are still working with our infrastructure provider on Frankfurt site intermittent connectivity issue.
monitoring
All Cisco services are now fully operational and stable, with ongoing monitoring in place.
We are waiting updates from our infrastructure provider.
investigating
We are continuing to investigate this issue
investigating
We are currently investigating a connectivity issue originating from our infrastructure provider that may be affecting customers connecting through multiple data centers.
Customers connecting through the following locations may experience intermittent connectivity issues or degraded traffic performance:
Europe (Germany)
Europe (Milan)
Europe (Stockholm)
India (West)
India (South)
Africa (South Africa)
Our engineering team is actively working with our infrastructure provider to confirm the...
[Cisco Secure Access] - Intermittent Service Disruption in Europe (Germany)
majorSource not attested
Last archived state: resolved
View archived record details
identified
As part of our mitigation efforts, we are redirecting traffic from the affected data center to restore normal service for impacted customers.
During this activity, customers may experience a brief interruption to their session. If your connection does not restore automatically, we kindly ask that you reconnect manually using Cisco Secure Client to be routed to a healthy location.
We sincerely appreciate your patience and understanding.
investigating
We are currently investigating a potential network connectivity issue affecting customers connecting to the Europe (Germany) data center. Customers may have experienced intermittent service disruption, including brief connection interruptions or degraded traffic performance.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available. Thank you for you...
We have identified the root cause of the Remote Access VPN connectivity issue affecting some customers using DCv2 sites in Miami, Reston, Dallas, and Jeddah.
A mitigation has been applied in Dallas, and the issue is no longer being observed at that site. Our engineering teams are applying the same mitigation to the remaining affected sites.
We will continue monitoring service stability and provide a final update once the issue is fully resolved.
investigating
Our engineering teams continue to investigate the Remote Access VPN connectivity issue affecting some customers using DCv2 sites in Miami, Reston, Dallas, and Jeddah. Troubleshooting remains in progress, and we are working to restore normal service as quickly as possible.
We will provide another update as soon as additional information becomes available.
investigating
We have identified an additional affected csc_me-central-2_1_0 site for this Remote Access VPN connectivity issue.
Current affected DCv2 sites:
Miami - csc_us-east-1_1_0
Reston - csc_us-east-1_1_1
Dallas - us-central-1_1_0
Jeddah - csc_me-central-2_1_0
investigating
We are investigating an issue affecting Remote Access VPN connectivity for some customers using DCv2 sites in Miami, Reston, and Dallas.
Affected users may experience increased latency or failures when establishing VPN connections. Our engineering teams are actively investigating and working to restore normal service. We will provide additional updates as more information becomes available.
Miami - csc_us-east-1_1_0
Reston - csc_us-east-1_1_1
Dallas - us-central-1_1_0
Cisco Secure Access - Intermittent Clientless Access and Enterprise Browser issues - US East and Canada
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are posting retroactively to inform customers of an issue affecting a subset of Cisco Secure Access services in the US East and Canada regions.
Affected customers may have experienced intermittent failures when starting new Clientless Access or Enterprise Browser sessions, including some step-up login workflows. Some onboarding-related workflows may also have experienced intermittent failures. Existing established connectivity was not expected to be broadly impacted.
We have identified t...
Cisco Secure Access - Traffic slowness in Japan region - Japan ( Osaka )
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to monitor the traffic slowness affecting the Japan (Osaka) region. Our engineering team has taken action to improve service performance. Customers should notice improved response times and increased throughput. Our teams continue to investigate the underlying cause to ensure sustained stability.
Thank you for your patience as we work to improve your experience.
investigating
We are investigating a potential issue with FireWall service affecting customers connecting to the Asia Pacific Osaka Data Center.
Customers may experience traffic disruption for services.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Cisco Secure Access- Traffic Disruption and VPN Connection Impact - US (Virginia)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
OOR is completed. Customer traffic is redirected to the nearby Data Center. Our engineering team is actively trying to mitigate the issue
investigating
We are taking the Data Center Out of Rotation. Customer traffic would be re-directed to the nearby Data Center.
investigating
We are continuing to investigate disruption affecting the Cisco Secure Access services.
investigating
We are investigating a potential issue in Miami Data center affecting customers connectivity.
Customers may experience traffic disruption for services.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
July 2026
Cisco Secure Access - New Organization Creation Delay
minorSource not attested
Last archived state: resolved
View archived record details
identified
Work continues to reduce the certificate provisioning backlog and restore normal Remote Access VPN provisioning for new VPN regions and first-time VPN setup. We will provide the next update as progress continues.
identified
Certificate provisioning timeouts continue to affect new Remote Access VPN region provisioning.
Customers may be unable to add new VPN regions while certificate provisioning remains backlogged. If an organization is adding its first VPN region, Remote Access VPN setup may not complete. Existing VPN regions and active access are not expected to be impacted.
identified
We have identified certificate provisioning timeouts affecting new organization creation for Cisco Secure Access Remote Access VPN.
New organization setup, including SAML and Identity configuration, may be delayed. Existing configured organizations and active access are not expected to be impacted.
We are working to restore normal provisioning and will provide the next update as progress is made.
