Cisco Secure Access Outage History
Uptime record, past incidents, and downtime history for Cisco Secure Access.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| June 2026 | 0% | 27 | 27 |
| May 2026 | 0% | 31 | 31 |
| April 2026 | 0% | 30 | 30 |
| March 2026 | 0% | 3 | 3 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Mar 29
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
June 2026
[Cisco Secure Access] - IP Pool Rebalancing and Momentary VPN Connection Interruption in US East (Virginia)
Started: Jun 26, 9:25 AM
investigating
Due to a shortage of available IP addresses in US East (us-east-1), VPN engineering team is proactively rebalancing IP pools in the region. During this activity, customers may experience a brief connection interruption and may need to reconnect to resume service.
This is a temporary mitigation. We recommend maintaining at least 2x IP capacity relative to connected users to prevent similar situations in the future.
Our engineering team is actively working to distribute IP load more evenly and ...
Jun 26, 9:25 AM
[Cisco Secure Access] – DNS response latency in Amsterdam
Started: Jun 23, 3:34 PM
investigating
We are investigating increased DNS response latency affecting DNS resolution services in Amsterdam.
Customers using DNS resolution services through Amsterdam may experience delayed DNS responses while we investigate.
Our engineering team is actively working to identify the cause and restore normal service performance.
Jun 23, 3:34 PM
Cisco Secure Access - Policy Enforcement Issues - Asia Pacific (Tokyo)
Started: Jun 23, 2:59 AM
monitoring
Back in rotation process for ap-northeast-1_1_1 vEDC is completed and all services are operational.
We are monitoring the vEDC at the moment before resolving the portal notification.
Jun 23, 1:55 PM
identified
Back in rotation process for ap-northeast-1_1_1 vEDC started at 9:00 UTC .
Customers can experience a brief connectivity interruption when the vEDC is brought back into rotation. Network tunnels should reconnect automatically within a few seconds. For RA VPN, a brief disconnection of active VPN sessions can occur, and users will need to manually reconnect to the VPN service to restore their connection.
This work is scheduled after business hours to minimize customer impact.
Jun 23, 11:59 AM
identified
The ap-northeast-1_1_1 vEDC has been taken out of rotation, and the impact was mitigated as of 02:16 UTC, with all services failing over to the ap-northeast-1_1_0 vEDC. Please note that we plan to bring the ap-northeast-1_1_1 vEDC back into rotation after business hours, at approximately 09:00 UTC.
We are continuing to monitor the service for stability and will provide further updates as necessary.
Jun 23, 4:53 AM
investigating
We are continuing to investigate the Policy Enforcement Issues impacting the Cisco Secure Access service in the Asia Pacific (Tokyo) region.
To mitigate we are taking ap-northeast-1_1_1 vEDC out of rotation. All the services will failover to ap-northeast-1_1_0 vEDC seamlessly. A brief disconnection of active VPN sessions can happen for which users will need to manually reconnect to the VPN service to restore their connection.
We are actively working toward a resolution and will provide furthe...
Jun 23, 2:59 AM
investigating
We are investigating a potential issue with the Cisco Secure Access service affecting customers connecting to the Asia Pacific Tokyo data center.
<b>Actual Impact:</b>
Policies may not have been applied due to a fail-open condition, which could impact the enforcement of security policies for some traffic and may experience higher latency.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will b...
Jun 23, 1:48 AM
[Cisco Secure Access] - Remote Access VPN Connectivity Issues
Started: Jun 17, 3:34 PM
identified
We are pleased to confirm that we have successfully brought three additional regions back into rotation. These regions are now fully operational:
US (Pacific Northwest) – us-west-2_1_0
Canada (Central) – ca-central-1_1_0
Brazil – sa-east-1_1_0
Our engineering teams have verified service stability in these locations and are continuing to monitor performance closely. We are working to restore the remaining regions and will provide further updates as soon as more information becomes avai...
Jun 18, 5:21 AM
identified
We are pleased to inform you that we have successfully completed the restoration process for the following regions. These regions have been brought back into rotation and are now fully operational:
* Mexico – mx-central-1_1_0
* US (Midwest) – us-east-2_1_0
* Canada (West) - ca-west-1_1_0
Our engineering teams have verified service stability in these locations and are continuing to monitor performance as traffic normalizes. We are continuing our efforts to restore the remaining region...
Jun 18, 4:47 AM
identified
As part of our ongoing mitigation efforts, Canada (West) (ca-west-1_1_0) has been added to the mitigation scope, and traffic is being redirected to alternate VDCs.
The following regions are currently out of rotation as part of our mitigation efforts:
• Brazil – sa-east-1_1_0
• Canada (West) – ca-west-1_1_0
• Canada (Central) – ca-central-1_1_0
• US (Pacific Northwest) – us-west-2_1_0
• US (Midwest) – us-east-2_1_0
• US (Virginia) – us-east-1_1_0
• LATAM (Mexico) �...
Jun 17, 10:52 PM
identified
As part of our ongoing mitigation efforts, the affected infrastructure in Brazil (sa-east-1_1_0) is being taken out of rotation, and traffic is being redirected to alternate VDCs.
Jun 17, 10:39 PM
identified
As part of our mitigation efforts, the affected infrastructure in the impacted regions has been taken out of rotation, and traffic has been successfully redirected to alternate VDCs. Service has stabilized, and customers are no longer expected to experience unexpected VPN session disconnections.
Our engineering teams continue to monitor service health and investigate the underlying cause. We will provide additional updates as more information becomes available.
Jun 17, 4:07 PM
investigating
Mitigation is underway. We are taking affected infrastructure out of rotation in impacted regions while our engineering teams continue their investigation and recovery efforts.
Jun 17, 3:37 PM
investigating
We are continuing to investigate this issue.
Jun 17, 3:36 PM
investigating
We are investigating an issue that may cause some customers to experience unexpected disconnections from the Remote Access VPN service due to administrative resets. Our engineering teams are actively working to restore service stability.
As part of our mitigation efforts, we have temporarily taken affected infrastructure out of rotation to help prevent further customer impact while our engineering teams work to restore service stability.
LATAM (Mexico) - mx-central-1_1_0
Canada (Central) - ...
Jun 17, 3:34 PM
Cisco Secure Access - Remote Browser Isolation intermittent issues - Tokyo
Started: Jun 16, 9:52 PM
identified
We have identified an issue as affecting Remote Browser Isolation in the Tokyo region.
Customers using Remote Browser Isolation in this region may experience intermittent connectivity issues or difficulty starting isolated browsing sessions.
Our engineering team is actively working to restore normal Remote Browser Isolation functionality. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
Jun 16, 11:47 PM
investigating
We are investigating an internal monitoring visibility issue for Web Security in the Tokyo region.
This issue is limited to Cisco's internal monitoring systems and has no impact to customer traffic, connectivity, or access to Web Security services.
Our engineering team is actively investigating and working to restore full internal monitoring visibility. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during...
Jun 16, 9:52 PM
Cisco Secure Access - Web Security traffic degradation - Singapore
Started: Jun 15, 11:05 PM
investigating
We identified and resolved an issue affecting Web Security service traffic in the Singapore region.
Customers whose traffic was routed through this region may have experienced intermittent traffic degradation, where some TCP connection attempts may have failed or timed out.
Service has been restored, and no further impact is expected.
We appreciate your patience and understanding during this incident.
Jun 15, 11:05 PM
Cisco Secure Access - Web Security traffic degradation - Tokyo
Started: Jun 15, 11:00 PM
investigating
We are investigating a potential issue affecting Web Security service traffic in the Tokyo region.
Customers whose traffic is routed through this region may experience intermittent traffic degradation. Some TCP connection attempts may fail or time out.
Our engineering team is actively investigating and working to mitigate the impact. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
Jun 15, 11:00 PM
Cisco Secure Access - Web security inspection fail-open scenarios - China
Started: Jun 14, 7:02 PM
identified
We have identified the issue affecting Web security inspection services in China and are actively working on a fix.
We will provide additional updates as work progresses and when normal inspection behavior has been restored.
Jun 14, 7:41 PM
investigating
We are investigating a potential issue affecting Web security inspection services in China.
Customers using Web Security in this region may experience fail-open scenarios for certain DLP or file inspection workflows. In these cases, affected traffic may not be evaluated as expected against configured inspection policies. General connectivity and web browsing are not expected to be impacted.
Our engineering team is actively investigating the issue and working to restore normal inspection beh...
Jun 14, 7:02 PM
Cisco Secure Access - Core service components Partial outage- Europe (Germany)
Started: Jun 5, 8:55 AM
investigating
We are continuing to investigate this issue.
Jun 5, 9:01 AM
investigating
We are investigating a potential issue with all service affecting customers connecting to the Eu Central data center.
Core service components of Cisco Secure Access are currently experiencing issues within the EU (Central 1)
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Jun 5, 8:55 AM
Cisco Secure Access: Dashboard Components Not Loading for Customers – Global
Started: Jun 3, 8:02 PM
identified
We are continuing to work on a fix for this issue.
Jun 3, 11:36 PM
identified
Our engineering teams are actively investigating reports of degraded performance affecting the Cisco Umbrella and Secure Connect dashboards.
While initial mitigation efforts—including disabling the ZTNA App Portal and scaling the Unified Policy (UP) service—have been implemented, we are continuing to observe inconsistent performance. Some dashboard elements may fail to load or experience significant latency.
The Unified Policy team is currently conducting a deep-dive investigation to id...
Jun 3, 11:13 PM
identified
As part of ongoing mitigation efforts, the ZTA App Portal service has been temporarily disabled as a precautionary measure to address the elevated volume of requests contributing to the current degradation. Engineering teams have confirmed this action and are actively monitoring systems to validate the expected reduction in traffic and confirm service stabilization. Updates will be provided as the situation progresses.
Jun 3, 10:04 PM
identified
Engineering teams are actively working toward a fix. Updates will be provided as progress is made.
Jun 3, 9:35 PM
identified
We are continuing to work on a fix for this issue.
Jun 3, 9:27 PM
identified
Engineering has identified the source of the issue and is actively working on a resolution.
We are committed to restoring service as quickly as possible and will share progress updates as the situation evolves. Thank you for your patience.
Jun 3, 8:46 PM
investigating
We are currently investigating a potential issue affecting Dashboard components, which may impact customers connecting to the Global service.
Our engineering team is actively working to confirm the extent of the impact, identify the root cause, and implement a resolution. We will provide updates and additional details as new information becomes available.
Jun 3, 8:02 PM
MXC-110N AVC Fail-Open with App Control Connection Timeout - Mexico Region
Started: Jun 2, 8:49 PM
investigating
An incident occurred affecting customers in Mexico (mx-central-1) using Application Visibility and Control (AVC). The issue began at 19:52 UTC and was resolved at 20:27 UTC, resulting in a total duration of 35 minutes.
During this period, some customers may have experienced incorrect policies applied by the AVC service.
Jun 2, 8:49 PM
May 2026
Cisco Secure Access - Intermittent Block Page Timeouts - LAX
Started: May 29, 9:32 PM
investigating
We are investigating a potential issue with the block page service affecting customers connecting to the LAX data center.
Some customers may intermittently experience timeouts when attempting to access websites that are blocked by policy. In these cases, the expected block page may not load. Refreshing the page may route the request to a healthy node and display the block page as expected.
Our engineering team is actively working to restoring full service as quickly as possible. Updates and...
May 29, 9:32 PM
Cisco Secure Access - Remote Access VPN Update Issue - China
Started: May 27, 7:03 AM
identified
We have identified the cause of the issue affecting Remote Access VPN profile updates in the China region. This was due to a system synchronization error that prevented recent configuration changes from being applied correctly.
Our team is currently updating the affected system components to ensure all settings are correctly applied. We are working to restore full service functionality as quickly as possible.
May 27, 7:25 AM
investigating
We are currently investigating an issue affecting Remote Access VPN profile updates in our China region. Some users may notice that recent changes to their VPN settings are not reflecting as expected.
Our teams are working to identify the root cause and restore service as quickly as possible. Updates will be provided as more information becomes available.
Thank you for your patience and understanding.
May 27, 7:03 AM
[Cisco Secure Access] - Service Degradation for Private Resource Access - US (Virginia)
Started: May 26, 8:47 AM
investigating
We are currently investigating an outage impacting all four clusters in the US (Virginia) DC. Customers connected to the Resource Connector Gateway Prod Service may experience degraded or no traffic at this time.
Our teams are working to identify the root cause and restore service as quickly as possible. Updates will be provided as more information becomes available.
Thank you for your patience and understanding.
May 26, 8:47 AM
[Cisco Secure Access] – VA Image Download Disruption - Global
Started: May 25, 12:58 AM
investigating
We are currently investigating an issue affecting the download of new Virtual Appliance (VA) images for Cisco Secure Access.
Customers may be unable to download and deploy new virtual appliance instances due to this issue. Existing virtual appliance upgrades and already deployed instances are not impacted.
Our engineering teams are actively investigating the issue and working to restore normal download functionality.
We will provide additional updates as more information becomes available.
May 25, 12:58 AM
Cisco Secure Access - DLP and Scanners Services unavailable - China
Started: May 22, 5:23 PM
monitoring
We have mitigated the issue and are currently monitoring service stability.
We will continue to monitor the issue and will post additional updates when the incident is considered fully resolved.
May 22, 5:45 PM
investigating
We are investigating a potential internal issue affecting the Cisco Secure Access service for customers with Scanners or DLP enabled.
Our engineering team is actively investigating. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
May 22, 5:23 PM
Cisco Secure Access – ZTA Connectivity issue
Started: May 20, 1:54 PM
identified
Our engineering teams are actively working to restore connectivity for the subset of customers impacted while remediation efforts continue to progress.
Further updates will be shared as progress continues. Thank you for your patience.
May 20, 4:07 PM
identified
We have identified the issue impacting a subset of customers using Zero Trust Access and are actively implementing remediation steps to restore connectivity. Current efforts are progressing as expected, and we will continue to provide updates as remediation advances.
May 20, 2:32 PM
investigating
We are investigating an outage impacting users. Affected users are unable to access the internet.
Our teams are actively working to identify the root cause and restore full service as quickly as possible. Updates will be provided as more information becomes available.
Thank you for your patience and understanding.
May 20, 1:54 PM
Cisco Secure Access- Users unable to complete RAVPN login- EU South
Started: May 18, 6:13 PM
investigating
Customers in EU South eu-south-1_1_0 may have experienced issues connecting to RA VPN during a specific timeframe due to an outage. The incident is under investigation If you had trouble connecting to RA VPN during this window, you may have been affected by this event. Further updates will be provided as the situation is clarified.
May 18, 6:13 PM
Cisco Secure Access - SRV record resolution failures affecting LDAP and Kerberos - North America and India
Started: May 13, 11:29 PM
monitoring
The intermittent authentication issues affecting LDAP and Kerberos services are no longer being observed. We continue to actively monitor these services to ensure ongoing stability and performance.
May 14, 2:44 AM
investigating
We are investigating a potential issue involving SRV record resolution failures affecting LDAP and Kerberos services.
Customers may experience intermittent login failures or be unable to access domain resources that rely on LDAP or Kerberos authentication.
We appreciate your patience and understanding during this time.
May 13, 11:29 PM
Cisco Secure Access - DLP and Malware Reporting issue - Europe(France)
Started: May 9, 8:06 AM
investigating
DLP and malware reporting services are operational; however, the reports are not displaying on the dashboard. The team is actively working to identify and resolve the issue.
May 9, 10:22 AM
investigating
We are investigating a potential issue with Cisco Secure Access DLP and Malware Reporting issue in the Europe( France ) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
May 9, 8:06 AM
Cisco Secure Access - Connectivity issue - Europe
Started: May 9, 6:48 AM
investigating
The Data centre is now Out of Rotation, all the customers traffic will be routed through the redundant data centres. Team will get the Data centre back in service after the maintenance.
May 9, 9:18 AM
investigating
We are investigating a potential issue with Cisco Secure Access service affecting customers connecting to the Europe germany data center.
We are facing issue with Europe Germany Data centre, for the Mitigation we are getting it Out of Rotation. Customer service will be routed through redundant data centers.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information be...
May 9, 6:48 AM
Cisco Secure Access – Timeout and Connectivity Issues – Europe (France & Spain) and DCv2 (Global)
Started: May 7, 2:36 PM
identified
We are actively working to mitigate the issue and restore normal service. Further analysis and monitoring are ongoing, and we will provide updates as more information becomes available.
May 7, 2:37 PM
investigating
We are currently investigating connectivity issues between DCv2 sites and data centers in Europe (France & Spain). Alarms began around 12:14 UTC, indicating packet loss which may impact customers operating in hybrid mode or maintaining connections between these locations and other sites.
Analysis and monitoring are ongoing to determine the extent and potential impact. We will provide updates as more information becomes available.
Thank you for your patience and understanding.
May 7, 2:36 PM
April 2026
Onboarding Failures in Cisco Secure Access
Started: Apr 29, 6:53 PM
monitoring
The third-party vendor has remediated the certificate provisioning issue. We are now seeing onboarding return to normal patterns.
Apr 29, 9:24 PM
investigating
We are actively working with third-party vendor to remediate the certificate provisioning issue. We will continue to provide updates as additional information becomes available.
Apr 29, 8:53 PM
investigating
We are currently investigating an issue impacting Cisco Secure Access onboarding.
Due to a third-party provider outage affecting certificate issuance, onboarding of new organizations may fail or become stuck.
Existing customers and active services remain unaffected and continue to operate normally.
Our engineering team is actively working with the provider to restore normal onboarding. We will provide updates as more information becomes available.
Apr 29, 6:53 PM
Cisco Secure Access - Timeout and Connectivity issues - Europe (France)
Started: Apr 27, 11:38 AM
monitoring
Most services have now recovered. We will be taking one of the data centers Out Of Rotation. As a result, customers may experience brief disconnections as traffic is redirected to an alternate France data center.
We appreciate your understanding and patience as we work to restore full service. Further updates will be provided as more information becomes available.
Apr 27, 12:30 PM
investigating
We are currently observing multiple failures affecting services in the Europe (France) data center. As a result, customers may experience timeouts and connectivity issues. Impacted services include Identity Apps, ZTNA CLAP, BAP, SWG, Reserved IP.
Our teams are initiating further investigation and will provide updates as more information becomes available.
Thank you for your patience and understanding.
Apr 27, 11:38 AM
Cisco Secure Access - Policy Enforcement Issues - Israel (Tel Aviv)
Started: Apr 21, 3:51 AM
investigating
We are investigating a potential issue with the Cisco Secure Access service affecting customers connecting to the Israel (Tel Aviv) data center.
<b>Actual Impact:</b>
Policies may not have been applied due to a fail-open condition, which could impact the enforcement of security policies for affected users.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information bec...
Apr 21, 3:51 AM
Cisco Secure Access - Policy Enforcement Issues - Asia Pacific (Hong Kong)
Started: Apr 20, 3:08 AM
investigating
We are continuing to investigate the ongoing issue affecting policy enforcement in the Asia Pacific (Hong Kong) data center. Our engineering team has confirmed that the Israel (Tel Aviv) data center is not impacted.
Apr 20, 3:54 AM
investigating
We are still actively investigating the ongoing issue affecting policy enforcement in Asia Pacific (Hong Kong) and Israel (Tel Aviv). Our engineering team continues to work on confirming the full impact, identifying the root cause, and implementing a resolution. We will provide updates and additional details as new information becomes available. Thank you for your patience and understanding.
Apr 20, 3:39 AM
investigating
We are investigating a potential issue with the Cisco Secure Access service affecting customers connecting to the Asia Pacific (Hong Kong) data center.
<b>Actual Impact:</b>
Policies may not have been applied due to a fail-open condition, which could impact the enforcement of security policies for affected users.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new informat...
Apr 20, 3:08 AM
[Cisco Secure Access] Intermittent Traffic Degradation - Firewall as a Service
Started: Apr 15, 3:03 AM
investigating
We are actively implementing mitigation steps and are seeing signs of recovery. Our teams continue working to restore full service as quickly as possible. Further updates will be provided as progress continues.
Apr 15, 3:03 AM
investigating
We are still investigating potential cause to the issue. We have escalated to our infrastructure provider to assist with the investigation. Impact appears contained to a subset of customers and a subset of our servers.
Apr 15, 12:55 AM
investigating
We are observing impact in an additional regions. Investigation is ongoing as we continue working to identify the root cause and mitigate the issue.
Apr 14, 11:22 PM
investigating
We are continuing to investigate intermittent traffic degradation in Cisco Secure Access Firewall as a Service (FWaaS) affecting multiple regions. Customers may experience intermittent outbound traffic drops, increased latency, and DNS resolution failures, impacting services such as ZTA-TIA, ZTNA, RAV-VPN, and Network Tunnel Groups.
Our engineering team is actively working to identify the root cause and implement mitigation measures. We will provide further updates as more information become...
Apr 14, 11:08 PM
investigating
We are investigating intermittent traffic degradation in Secure Access Firewall as a Service (FWaaS) affecting policy-matched traffic across multiple regions.Users may experience latency or intermittent connectivity.
We will provide updates as new information becomes available.
Apr 14, 10:22 PM
Cisco Secure Client Profile Download Issue
Started: Apr 14, 9:57 PM
identified
We are currently aware of an issue affecting multiple Secure Access organizations where the secure client and profiles fail to download via the internet security tab. This issue impacts new user setup but does not affect enforcement functionality.
<b>Workaround:</b>
Customers can download the secure client and profiles from alternative tabs (Zero Trust and VPN) within the dashboard to bypass the affected internet security tab.
Apr 14, 9:57 PM
Cisco Secure Access - Zero Trust Access Enrollment Issues (Global)
Started: Apr 8, 5:00 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 8, 12:38 PM
identified
We are continuing to work on a fix for this issue.
Apr 8, 12:13 PM
identified
We have identified the root cause of the issue. Mitigation steps will be implemented to restore normal service as quickly as possible. Further updates will be provided as we make progress.
Apr 8, 10:53 AM
investigating
We are currently investigating an issue that appears to be affecting a limited number of customers. We are looking into the situation to confirm the extent of the impact and will provide further information as soon as possible.
Apr 8, 9:36 AM
investigating
We are continuing to investigate this issue.
Apr 8, 6:36 AM
investigating
We are still actively investigating the issues affecting Zero Trust Access enrollment for some users within the Cisco Secure Access Dashboard. We appreciate your patience and will provide updates as soon as new information becomes available.
Apr 8, 5:43 AM
investigating
We are currently investigating reports of issues affecting Zero Trust Access enrollment for some users. We are aware that this may be impacting the ability to successfully enroll devices and are actively working to identify the cause.
Our engineering team is prioritizing this investigation to restore full functionality as quickly as possible. We appreciate your patience and will provide further updates as soon as more information becomes available.
Apr 8, 5:00 AM
[Cisco Secure Access]- VPN Connectivity Issue - Ohio
Started: Apr 7, 6:52 PM
investigating
We are investigating a potential VPN connectivity failure affecting customers connecting to the US East data center
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time
Apr 7, 6:52 PM
Cisco Secure Access - Dashboard Service - Global
Started: Apr 4, 5:55 AM
identified
The issue affecting webhook alert notifications within the Dashboard service has been resolved.
The services is now operating normally.
<b>We’re Here to Help</b> If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Apr 4, 7:19 AM
identified
We have identified the issue affecting webhook alert notifications within the Dashboard service.
Our engineering teams are actively working to restore full functionality as quickly as possible and will provide further updates as they become available.
We apologize for any inconvenience caused and thank you for your patience.
Apr 4, 6:50 AM
investigating
We are currently experiencing an issue with the dashboard service affecting users globally.
<b>Actual Impact</b>
Webhook Alert notifications may be delayed or not delivered as expected.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Apr 4, 5:55 AM
Cisco Secure Access - Connectivity and Timeout Issues - London
Started: Apr 1, 9:11 AM
identified
We are actively working to mitigate the current capacity constraints affecting connectivity in the London region. As mitigation steps are implemented, customers should begin to see improvements with connectivity and fewer timeouts. We will continue to monitor progress and provide updates as needed.
Apr 1, 10:28 AM
investigating
We are currently investigating reports of timeouts affecting services in the London data center. Some users may experience delays or interruptions in their requests.
Our team is actively working to identify the cause and restore full service as quickly as possible. Updates will be provided here as more information becomes available.
Thank you for your patience and understanding.
Apr 1, 9:11 AM
March 2026
[Cisco Secure Access] - Connectivity Issue – Dubai
Started: Mar 2, 5:55 AM
identified
We have implemented a mitigation to redirect UAE traffic to an alternate data center (Mumbai) to address the ongoing service impact. Traffic is being steered to the Mumbai region, and we are actively monitoring system stability and performance. This mitigation primarily applies to automatically steered (roaming) UAE traffic.
Customers in the affected region are advised to ensure their configurations align with previously shared guidance for alternate region routing, including any required up...
Apr 27, 5:47 PM
identified
We are working closely with our cloud partners to address the regional data center issue.
In the meantime, we strongly recommend that customers continue to follow the previously shared mitigation guidance, including migrating traffic to alternate regions (Mumbai or Hyderabad), updating Network Tunnel Group configurations where applicable, and reconfiguring Connector Groups for ACGW/ZTNA services as outlined in earlier updates.
We are closely monitoring the situation and will provide further...
Mar 3, 7:55 PM
investigating
We are continuing to investigate this issue.
Mar 2, 6:07 PM
investigating
We are continuing to investigate this issue.
Mar 2, 12:17 PM
investigating
<b>For Organizations Located Only in ME-Central</b>:
Please follow these steps:
• Select the nearest available data center (Mumbai or Hyderabad) as your migration target.
• Configure VPN IP pools and profiles to match your organization’s current session load, mirroring your existing ME-Central setup.
<b>SWG Services in ME-Central</b>:
Due to the ongoing situation at this location, ME-Central has been taken out of rotation and customer traffic is being redirected to other regions.
<b>P...
Mar 2, 9:03 AM
investigating
We are continuing our investigation into the service availability issue impacting Secure Access. Some users may still experience intermittent timeouts or difficulties accessing resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.
We apologize for any inconvenience caused and thank you for your patience.
Mar 2, 8:34 AM
investigating
We are continuing to investigate this issue.
Mar 2, 7:49 AM
investigating
We are continuing to investigate this issue.
Mar 2, 6:18 AM
investigating
We are currently investigating a service availability issue affecting Secure Access in the Dubai.
Some users may experience timeouts and difficulties accessing resources.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available.
If you are using a reserved IP and need to steer your ...
Mar 2, 5:55 AM