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0%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix for the issue affecting the VPN posture profile editing experience has been applied for all known affected organizations, and configuration is now working as expected for those customers.
The fix is currently being rolled out globally and is expected to be completed shortly. Our engineering team is actively monitoring the rollout to confirm sustained stability.
If you continue to experience difficulty editing a VPN profile under posture profile settings, please contact our support team so we can assist you directly.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
identified
We are aware of an issue affecting the VPN posture profile editing experience in the Cisco Secure Access dashboard.
Customers may intermittently encounter an error "An error accured" when editing a VPN profile under posture profile settings. The impact is limited to this configuration workflow only - existing posture profiles, policy enforcement, and all other services continue to operate normally.
Our engineering team has identified the cause and is currently applying a fix. We are closely monitoring progress and will provide a further update once the fix has been fully deployed and validated.
We sincerely appreciate your patience and understanding.
<b>We're Here to Help</b>
If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
Service Performance Update - Miami DCv2 (US Virginia)
We are continuing to investigate connectivity issues affecting our platform in the Miami DCv2 region. Our engineering team is actively working to resolve the situation and restore service stability as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available.
investigating
We are currently investigating reports of connectivity issues affecting the Miami DCv2 region. Some users may experience service delays or difficulty accessing resources while we work to restore full connectivity.
Our engineering team is actively working to stabilize the environment and restore service performance as quickly as possible. We appreciate your patience and understanding as we work to improve your Cisco Secure Access experience.
We are taking some of the affected Services in Riyadh DCv2 (csc_me-central-2_1_2) data center out of rotation to mitigate the issue. Customer traffic is being redirected to a nearby data center.
identified
We have identified the root cause of the issue affecting Riyadh DCv2 data center in Saudi Arabia.
Remediation efforts are underway.
Our engineering teams are actively working to restore normal service. We will continue monitoring the situation and provide a final update once the issue is fully resolved.
investigating
We are investigating a potential issue with the Riyadh DCv2 (Saudi Arabia) data center. Customers may experience intermittent connectivity and traffic disruption.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
Cisco Secure Access - File scanning services operating in fail-open mode - US West DCv2 (Los Angeles 2)
We are investigating an issue affecting file scanning services for customers connecting through the US West region. Affected file scanning requests may operate in fail-open mode, allowing traffic to continue without completing file inspection.
Our engineering teams are actively investigating. Updates and additional details will be provided as new information becomes available.
We appreciate your patience and understanding during this time.
Cisco Secure Access - Policy Enforcement Service Degradation – Israel (Tel Aviv)
At 17:47 UTC, remediation was completed for il-central-1_1_0. Customers should no longer experience issues, and policy updates are expected to work normally.
Remediation for il-central-1_1_1 remains in progress.
identified
Remediation efforts are ongoing, and our engineering teams continue working toward restoration.
identified
Our engineering teams are implementing the remediation and working to restore normal service.
identified
Our engineering teams have identified the issue and are actively working on a resolution. We will keep you informed as our work progresses.
investigating
We are investigating an issue affecting the Policy Enforcement service in the Israel (Tel Aviv) region.
Policy updates and newly created policies will not propagate or take effect. Existing policies remain unaffected.
Our engineering teams are actively working towards resolution. We will provide further updates as more information becomes available.
[Cisco Secure Access] - Connectivity issue- US (Miami DCv2)
We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
identified
We have identified the issue, working on to fix the issue and will provide further updates as more information becomes available.
investigating
We are investigating a potential Connectivity issue affecting customers connecting to the US (Virginia) data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
August 2026
Cisco Secure Access Service Degradation – US East (Miami) DCv2
The traffic-routing issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region has been mitigated.
We are actively monitoring the situation and will provide a final update once the issue is fully resolved.
investigating
SWG Roaming has completed OOR in csc_us-east-1_1_0 DC. Customer traffic is redirected to the nearby data center.
Our engineering team is actively trying to mitigate the issue.
investigating
We are taking the SWG Roaming for csc_us-east-1_1_0 Out of Rotation. Customer traffic would be re-directed to the nearby Data Center.
investigating
We are investigating a traffic-routing issue affecting Cisco Secure Access services in the US East (Miami) DCv2 region. Customers may experience slow processing of requests when accessing services through fully qualified domain names (FQDNs). Our engineering teams are engaged and working to restore normal service.
Miami - csc_us-east-1_1_0
[Cisco Secure Access] – Firewall Policy Enforcement Issue - Global
The mitigation has been applied, and Policy Enforcement has recovered across the affected regions. We are monitoring service stability and validating URL categorization and TLS decryption decisions.
identified
We have identified the root cause affecting Policy Enforcement and are applying a mitigation while monitoring recovery. Customers may see URL-based security policies applied with default or unknown category verdicts, and some TLS decryption decisions may be affected.
investigating
We are continuing to investigate this issue
investigating
We are continuing to investigate this issue
investigating
We are continuing to investigate this issue
investigating
We are currently investigating an issue affecting Firewall Policy Enforcement service in Cisco Secure Access. Our engineering team is actively working to restore normal service.
Customers may see URL-based security policies applied with a default or unknown category verdict. TLS decryption decisions may also be affected for some traffic. All other functions remain operational. No customer action is required at this time.
We will provide further updates as more information becomes available....
APICisco Secure ClientData Loss PreventionDNSExperience InsightsNetwork Tunnel GroupsPolicy EnforcementRemote Access VPNRemote Browser IsolationReporting and LoggingReserved IPResource ConnectorWeb SecurityZero Trust Access
identified
We have implemented a mitigation to redirect UAE traffic to an alternate data center (Mumbai) to address the ongoing service impact. Traffic is being steered to the Mumbai region, and we are actively monitoring system stability and performance. This mitigation primarily applies to automatically steered (roaming) UAE traffic.
Customers in the affected region are advised to ensure their configurations align with previously shared guidance for alternate region routing, including any required updates to Network Tunnel Groups or Connector Groups. Customers already configured to alternate regions will continue using their configured region.
Our engineering teams continue to investigate the underlying cause and are working closely with partners to ensure full service restoration.
If you require any assistance, please contact us. We will provide guidance on the necessary actions.
identified
We are working closely with our cloud partners to address the regional data center issue.
In the meantime, we strongly recommend that customers continue to follow the previously shared mitigation guidance, including migrating traffic to alternate regions (Mumbai or Hyderabad), updating Network Tunnel Group configurations where applicable, and reconfiguring Connector Groups for ACGW/ZTNA services as outlined in earlier updates.
We are closely monitoring the situation and will provide further updates as more information becomes available.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
<b>For Organizations Located Only in ME-Central</b>:
Please follow these steps:
• Select the nearest available data center (Mumbai or Hyderabad) as your migration target.
• Configure VPN IP pools and profiles to match your organization’s current session load, mirroring your existing ME-Central setup.
<b>SWG Services in ME-Central</b>:
Due to the ongoing situation at this location, ME-Central has been taken out of rotation and customer traffic is being redirected to other regions.
<b>Please follow these steps to change Network Tunnel Group region</b>:
• Go to the NTG options as described here: https://securitydocs.cisco.com/docs/csa/olh/120421.dita
• Edit your existing tunnel for the Middle East (UAE) region.
• Change the region from Middle East (UAE) to India (West).
• Do not modify other settings; save the configuration.
• When prompted, type “UPDATE” and confirm.
• Use the new India (West) IP addresses shown to update your IPSEC CPE device.
• If Multi-Region Backhaul or route-maps are used, update BGP community values according to the new settings from Cisco SSE.
<b> ACGW Services in ME-Central</b>:
Please follow these steps:
• Create Connector groups in your new region(s).
• Assign private resources to the new Connector groups.
For detailed instructions and screenshots, refer to the Resource Connector deployment guide:
https://securitydocs.cisco.com/docs/csa/olh/118906.dita
This guide provides a clear, step-by-step walkthrough to ensure a smooth migration process.
If you require any assistance, please contact us. We will provide guidance on the necessary actions.
We appreciate your cooperation and patience as we work to restore full service. Further updates will be provided as information becomes available.
investigating
We are continuing our investigation into the service availability issue impacting Secure Access. Some users may still experience intermittent timeouts or difficulties accessing resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.
We apologize for any inconvenience caused and thank you for your patience.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating a service availability issue affecting Secure Access in the Dubai.
Some users may experience timeouts and difficulties accessing resources.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available.
If you are using a reserved IP and need to steer your traffic to an alternate region, please contact us for assistance.
We apologize for any inconvenience caused and thank you for your patience.
<b><big>We’re Here to Help</b></big> If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
Legacy Incident Archive
50 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
[Cisco Secure Access] – Private Resource Access Issue - Global
majorSource not attested
Last archived state: resolved
View archived record details
Zero Trust Access
monitoring
Remediation efforts have been completed as of 13:25 UTC and we are monitoring the services.
monitoring
We have identified the root cause of the issue affecting private resource access for customers globally.
Remediation efforts are underway, and we are closely monitoring service performance.
investigating
We are investigating a potential issue with Zero Trust Access affecting customers connecting through the India (South) data center.
Customers may be unable to access private resources.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available.
We sincerely appreciate your patience and understanding.
<b>We're Here to Help</b>
If you have any questi...
We have identified the issue and are applying mitigation. Existing policies remain active while recent policy changes may still be delayed.
investigating
We are investigating a network issue causing delays when creating or updating policies in Cisco Secure Access in Johannesburg, South Africa. Customers may experience longer than expected propagation times for recent policy changes. Existing policies remain active while new or updated policy changes may be delayed. Our engineering teams are working to restore normal policy update processing. We will provide another update as soon as more information is available.
We are investigating an issue with web proxy log in Dashboard service affecting customers connecting to the China data center.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
[Cisco Secure Access] - Intermittent Service Disruption in Multiple Regions
majorSource not attested
Last archived state: resolved
View archived record details
Data Loss PreventionData Loss PreventionData Loss PreventionData Loss PreventionData Loss PreventionData Loss PreventionRemote Access VPNRemote Access VPNRemote Access VPNRemote Access VPNRemote Access VPNRemote Access VPNReporting and LoggingReporting and LoggingReporting and LoggingReporting and LoggingReporting and LoggingReporting and Logging
monitoring
We are still working with our infrastructure provider on the EU/Frankfurt site intermittent connectivity issue.
Customers with reporting data stored in the EU/Frankfurt data storage location may be unable to retrieve reporting data older than 30 days at this time.
We are continuing to monitor and will provide more information as it becomes available.
monitoring
Intermittent connectivity issues have been resolved for the following sites:
Europe (Milan)
Europe (Stockholm)
India (West)
India (South)
Africa (South Africa)
We are still working with our infrastructure provider on Frankfurt site intermittent connectivity issue.
monitoring
All Cisco services are now fully operational and stable, with ongoing monitoring in place.
We are waiting updates from our infrastructure provider.
investigating
We are continuing to investigate this issue
investigating
We are currently investigating a connectivity issue originating from our infrastructure provider that may be affecting customers connecting through multiple data centers.
Customers connecting through the following locations may experience intermittent connectivity issues or degraded traffic performance:
Europe (Germany)
Europe (Milan)
Europe (Stockholm)
India (West)
India (South)
Africa (South Africa)
Our engineering team is actively working with our infrastructure provider to confirm the...
[Cisco Secure Access] - Intermittent Service Disruption in Europe (Germany)
majorSource not attested
Last archived state: resolved
View archived record details
identified
As part of our mitigation efforts, we are redirecting traffic from the affected data center to restore normal service for impacted customers.
During this activity, customers may experience a brief interruption to their session. If your connection does not restore automatically, we kindly ask that you reconnect manually using Cisco Secure Client to be routed to a healthy location.
We sincerely appreciate your patience and understanding.
investigating
We are currently investigating a potential network connectivity issue affecting customers connecting to the Europe (Germany) data center. Customers may have experienced intermittent service disruption, including brief connection interruptions or degraded traffic performance.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information becomes available. Thank you for you...
We have identified the root cause of the Remote Access VPN connectivity issue affecting some customers using DCv2 sites in Miami, Reston, Dallas, and Jeddah.
A mitigation has been applied in Dallas, and the issue is no longer being observed at that site. Our engineering teams are applying the same mitigation to the remaining affected sites.
We will continue monitoring service stability and provide a final update once the issue is fully resolved.
investigating
Our engineering teams continue to investigate the Remote Access VPN connectivity issue affecting some customers using DCv2 sites in Miami, Reston, Dallas, and Jeddah. Troubleshooting remains in progress, and we are working to restore normal service as quickly as possible.
We will provide another update as soon as additional information becomes available.
investigating
We have identified an additional affected csc_me-central-2_1_0 site for this Remote Access VPN connectivity issue.
Current affected DCv2 sites:
Miami - csc_us-east-1_1_0
Reston - csc_us-east-1_1_1
Dallas - us-central-1_1_0
Jeddah - csc_me-central-2_1_0
investigating
We are investigating an issue affecting Remote Access VPN connectivity for some customers using DCv2 sites in Miami, Reston, and Dallas.
Affected users may experience increased latency or failures when establishing VPN connections. Our engineering teams are actively investigating and working to restore normal service. We will provide additional updates as more information becomes available.
Miami - csc_us-east-1_1_0
Reston - csc_us-east-1_1_1
Dallas - us-central-1_1_0
Cisco Secure Access - Intermittent Clientless Access and Enterprise Browser issues - US East and Canada
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are posting retroactively to inform customers of an issue affecting a subset of Cisco Secure Access services in the US East and Canada regions.
Affected customers may have experienced intermittent failures when starting new Clientless Access or Enterprise Browser sessions, including some step-up login workflows. Some onboarding-related workflows may also have experienced intermittent failures. Existing established connectivity was not expected to be broadly impacted.
We have identified t...
Cisco Secure Access - Traffic slowness in Japan region - Japan ( Osaka )
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to monitor the traffic slowness affecting the Japan (Osaka) region. Our engineering team has taken action to improve service performance. Customers should notice improved response times and increased throughput. Our teams continue to investigate the underlying cause to ensure sustained stability.
Thank you for your patience as we work to improve your experience.
investigating
We are investigating a potential issue with FireWall service affecting customers connecting to the Asia Pacific Osaka Data Center.
Customers may experience traffic disruption for services.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Cisco Secure Access- Traffic Disruption and VPN Connection Impact - US (Virginia)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
OOR is completed. Customer traffic is redirected to the nearby Data Center. Our engineering team is actively trying to mitigate the issue
investigating
We are taking the Data Center Out of Rotation. Customer traffic would be re-directed to the nearby Data Center.
investigating
We are continuing to investigate disruption affecting the Cisco Secure Access services.
investigating
We are investigating a potential issue in Miami Data center affecting customers connectivity.
Customers may experience traffic disruption for services.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
July 2026
Cisco Secure Access - New Organization Creation Delay
minorSource not attested
Last archived state: resolved
View archived record details
identified
Work continues to reduce the certificate provisioning backlog and restore normal Remote Access VPN provisioning for new VPN regions and first-time VPN setup. We will provide the next update as progress continues.
identified
Certificate provisioning timeouts continue to affect new Remote Access VPN region provisioning.
Customers may be unable to add new VPN regions while certificate provisioning remains backlogged. If an organization is adding its first VPN region, Remote Access VPN setup may not complete. Existing VPN regions and active access are not expected to be impacted.
identified
We have identified certificate provisioning timeouts affecting new organization creation for Cisco Secure Access Remote Access VPN.
New organization setup, including SAML and Identity configuration, may be delayed. Existing configured organizations and active access are not expected to be impacted.
We are working to restore normal provisioning and will provide the next update as progress is made.
