Cisco Secure Access Outage History

Uptime record, past incidents, and downtime history for Cisco Secure Access.

Checking current status...

90-Day Trend

Monthly Uptime

Month	Uptime	Days Tracked	Days with Issues
May 2026	0%	12	12
April 2026	0%	30	30
March 2026	0%	4	4

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 46 Days)

Mar 28 Today

Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026

Cisco Secure Access - DLP and Malware Reporting issue - Europe(France)

minor

Started: May 9, 8:06 AM

investigating

DLP and malware reporting services are operational; however, the reports are not displaying on the dashboard. The team is actively working to identify and resolve the issue.

May 9, 10:22 AM

investigating

We are investigating a potential issue with Cisco Secure Access DLP and Malware Reporting issue in the Europe( France ) data center. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.

May 9, 8:06 AM

Cisco Secure Access - Connectivity issue - Europe

critical

Started: May 9, 6:48 AM

investigating

The Data centre is now Out of Rotation, all the customers traffic will be routed through the redundant data centres. Team will get the Data centre back in service after the maintenance.

May 9, 9:18 AM

investigating

We are investigating a potential issue with Cisco Secure Access service affecting customers connecting to the Europe germany data center. We are facing issue with Europe Germany Data centre, for the Mitigation we are getting it Out of Rotation. Customer service will be routed through redundant data centers. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information be...

May 9, 6:48 AM

Cisco Secure Access – Timeout and Connectivity Issues – Europe (France & Spain) and DCv2 (Global)

minor

Started: May 7, 2:36 PM

identified

We are actively working to mitigate the issue and restore normal service. Further analysis and monitoring are ongoing, and we will provide updates as more information becomes available.

May 7, 2:37 PM

investigating

We are currently investigating connectivity issues between DCv2 sites and data centers in Europe (France & Spain). Alarms began around 12:14 UTC, indicating packet loss which may impact customers operating in hybrid mode or maintaining connections between these locations and other sites. Analysis and monitoring are ongoing to determine the extent and potential impact. We will provide updates as more information becomes available. Thank you for your patience and understanding.

May 7, 2:36 PM

April 2026

Onboarding Failures in Cisco Secure Access

minor

Started: Apr 29, 6:53 PM

monitoring

The third-party vendor has remediated the certificate provisioning issue. We are now seeing onboarding return to normal patterns.

Apr 29, 9:24 PM

investigating

We are actively working with third-party vendor to remediate the certificate provisioning issue. We will continue to provide updates as additional information becomes available.

Apr 29, 8:53 PM

investigating

We are currently investigating an issue impacting Cisco Secure Access onboarding. Due to a third-party provider outage affecting certificate issuance, onboarding of new organizations may fail or become stuck. Existing customers and active services remain unaffected and continue to operate normally. Our engineering team is actively working with the provider to restore normal onboarding. We will provide updates as more information becomes available.

Apr 29, 6:53 PM

Cisco Secure Access - Timeout and Connectivity issues - Europe (France)

minor

Started: Apr 27, 11:38 AM

monitoring

Most services have now recovered. We will be taking one of the data centers Out Of Rotation. As a result, customers may experience brief disconnections as traffic is redirected to an alternate France data center. We appreciate your understanding and patience as we work to restore full service. Further updates will be provided as more information becomes available.

Apr 27, 12:30 PM

investigating

We are currently observing multiple failures affecting services in the Europe (France) data center. As a result, customers may experience timeouts and connectivity issues. Impacted services include Identity Apps, ZTNA CLAP, BAP, SWG, Reserved IP. Our teams are initiating further investigation and will provide updates as more information becomes available. Thank you for your patience and understanding.

Apr 27, 11:38 AM

Cisco Secure Access - Policy Enforcement Issues - Israel (Tel Aviv)

minor

Started: Apr 21, 3:51 AM

investigating

We are investigating a potential issue with the Cisco Secure Access service affecting customers connecting to the Israel (Tel Aviv) data center. Actual Impact: Policies may not have been applied due to a fail-open condition, which could impact the enforcement of security policies for affected users. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new information bec...

Apr 21, 3:51 AM

Cisco Secure Access - Policy Enforcement Issues - Asia Pacific (Hong Kong)

minor

Started: Apr 20, 3:08 AM

investigating

We are continuing to investigate the ongoing issue affecting policy enforcement in the Asia Pacific (Hong Kong) data center. Our engineering team has confirmed that the Israel (Tel Aviv) data center is not impacted.

Apr 20, 3:54 AM

investigating

We are still actively investigating the ongoing issue affecting policy enforcement in Asia Pacific (Hong Kong) and Israel (Tel Aviv). Our engineering team continues to work on confirming the full impact, identifying the root cause, and implementing a resolution. We will provide updates and additional details as new information becomes available. Thank you for your patience and understanding.

Apr 20, 3:39 AM

investigating

We are investigating a potential issue with the Cisco Secure Access service affecting customers connecting to the Asia Pacific (Hong Kong) data center. Actual Impact: Policies may not have been applied due to a fail-open condition, which could impact the enforcement of security policies for affected users. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. Updates and additional details will be provided as new informat...

Apr 20, 3:08 AM

[Cisco Secure Access] Intermittent Traffic Degradation - Firewall as a Service

major

Started: Apr 15, 3:03 AM

investigating

We are actively implementing mitigation steps and are seeing signs of recovery. Our teams continue working to restore full service as quickly as possible. Further updates will be provided as progress continues.

Apr 15, 3:03 AM

investigating

We are still investigating potential cause to the issue. We have escalated to our infrastructure provider to assist with the investigation. Impact appears contained to a subset of customers and a subset of our servers.

Apr 15, 12:55 AM

investigating

We are observing impact in an additional regions. Investigation is ongoing as we continue working to identify the root cause and mitigate the issue.

Apr 14, 11:22 PM

investigating

We are continuing to investigate intermittent traffic degradation in Cisco Secure Access Firewall as a Service (FWaaS) affecting multiple regions. Customers may experience intermittent outbound traffic drops, increased latency, and DNS resolution failures, impacting services such as ZTA-TIA, ZTNA, RAV-VPN, and Network Tunnel Groups. Our engineering team is actively working to identify the root cause and implement mitigation measures. We will provide further updates as more information become...

Apr 14, 11:08 PM

investigating

We are investigating intermittent traffic degradation in Secure Access Firewall as a Service (FWaaS) affecting policy-matched traffic across multiple regions.Users may experience latency or intermittent connectivity. We will provide updates as new information becomes available.

Apr 14, 10:22 PM

Cisco Secure Client Profile Download Issue

minor

Started: Apr 14, 9:57 PM

identified

We are currently aware of an issue affecting multiple Secure Access organizations where the secure client and profiles fail to download via the internet security tab. This issue impacts new user setup but does not affect enforcement functionality. Workaround: Customers can download the secure client and profiles from alternative tabs (Zero Trust and VPN) within the dashboard to bypass the affected internet security tab.

Apr 14, 9:57 PM

Cisco Secure Access - Zero Trust Access Enrollment Issues (Global)

minor

Started: Apr 8, 5:00 AM

monitoring

A fix has been implemented and we are monitoring the results.

Apr 8, 12:38 PM

identified

We are continuing to work on a fix for this issue.

Apr 8, 12:13 PM

identified

We have identified the root cause of the issue. Mitigation steps will be implemented to restore normal service as quickly as possible. Further updates will be provided as we make progress.

Apr 8, 10:53 AM

investigating

We are currently investigating an issue that appears to be affecting a limited number of customers. We are looking into the situation to confirm the extent of the impact and will provide further information as soon as possible.

Apr 8, 9:36 AM

investigating

We are continuing to investigate this issue.

Apr 8, 6:36 AM

investigating

We are still actively investigating the issues affecting Zero Trust Access enrollment for some users within the Cisco Secure Access Dashboard. We appreciate your patience and will provide updates as soon as new information becomes available.

Apr 8, 5:43 AM

investigating

We are currently investigating reports of issues affecting Zero Trust Access enrollment for some users. We are aware that this may be impacting the ability to successfully enroll devices and are actively working to identify the cause. Our engineering team is prioritizing this investigation to restore full functionality as quickly as possible. We appreciate your patience and will provide further updates as soon as more information becomes available.

Apr 8, 5:00 AM

[Cisco Secure Access]- VPN Connectivity Issue - Ohio

minor

Started: Apr 7, 6:52 PM

investigating

We are investigating a potential VPN connectivity failure affecting customers connecting to the US East data center Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time

Apr 7, 6:52 PM

Cisco Secure Access - Dashboard Service - Global

minor

Started: Apr 4, 5:55 AM

identified

The issue affecting webhook alert notifications within the Dashboard service has been resolved. The services is now operating normally. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Apr 4, 7:19 AM

identified

We have identified the issue affecting webhook alert notifications within the Dashboard service. Our engineering teams are actively working to restore full functionality as quickly as possible and will provide further updates as they become available. We apologize for any inconvenience caused and thank you for your patience.

Apr 4, 6:50 AM

investigating

We are currently experiencing an issue with the dashboard service affecting users globally. Actual Impact Webhook Alert notifications may be delayed or not delivered as expected. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.

Apr 4, 5:55 AM

Cisco Secure Access - Connectivity and Timeout Issues - London

minor

Started: Apr 1, 9:11 AM

identified

We are actively working to mitigate the current capacity constraints affecting connectivity in the London region. As mitigation steps are implemented, customers should begin to see improvements with connectivity and fewer timeouts. We will continue to monitor progress and provide updates as needed.

Apr 1, 10:28 AM

investigating

We are currently investigating reports of timeouts affecting services in the London data center. Some users may experience delays or interruptions in their requests. Our team is actively working to identify the cause and restore full service as quickly as possible. Updates will be provided here as more information becomes available. Thank you for your patience and understanding.

Apr 1, 9:11 AM

March 2026

[Cisco Secure Access] - Connectivity Issue – Dubai

minor

Started: Mar 2, 5:55 AM

identified

We have implemented a mitigation to redirect UAE traffic to an alternate data center (Mumbai) to address the ongoing service impact. Traffic is being steered to the Mumbai region, and we are actively monitoring system stability and performance. This mitigation primarily applies to automatically steered (roaming) UAE traffic. Customers in the affected region are advised to ensure their configurations align with previously shared guidance for alternate region routing, including any required up...

Apr 27, 5:47 PM

identified

We are working closely with our cloud partners to address the regional data center issue. In the meantime, we strongly recommend that customers continue to follow the previously shared mitigation guidance, including migrating traffic to alternate regions (Mumbai or Hyderabad), updating Network Tunnel Group configurations where applicable, and reconfiguring Connector Groups for ACGW/ZTNA services as outlined in earlier updates. We are closely monitoring the situation and will provide further...

Mar 3, 7:55 PM

investigating

We are continuing to investigate this issue.

Mar 2, 6:07 PM

investigating

We are continuing to investigate this issue.

Mar 2, 12:17 PM

investigating

For Organizations Located Only in ME-Central: Please follow these steps: • Select the nearest available data center (Mumbai or Hyderabad) as your migration target. • Configure VPN IP pools and profiles to match your organization’s current session load, mirroring your existing ME-Central setup. SWG Services in ME-Central: Due to the ongoing situation at this location, ME-Central has been taken out of rotation and customer traffic is being redirected to other regions. P...

Mar 2, 9:03 AM

investigating

We are continuing our investigation into the service availability issue impacting Secure Access. Some users may still experience intermittent timeouts or difficulties accessing resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We apologize for any inconvenience caused and thank you for your patience.

Mar 2, 8:34 AM

investigating

We are continuing to investigate this issue.

Mar 2, 7:49 AM

investigating

We are continuing to investigate this issue.

Mar 2, 6:18 AM

investigating

We are currently investigating a service availability issue affecting Secure Access in the Dubai. Some users may experience timeouts and difficulties accessing resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. If you are using a reserved IP and need to steer your ...

Mar 2, 5:55 AM

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