[Cisco Secure Access] Connectivity Issues - United Kingdom DCv2
View the provider incident record →Current answer
Cisco Secure Access experienced a minor incident: [Cisco Secure Access] Connectivity Issues - United Kingdom DCv2. ServiceAlert observed recovery on Nov 9, 2026.
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Incident Lifecycle
Affected Components
Policy Enforcement
Remote Access VPN
Incident Timeline
Monitoring
The issue has been mitigated by taking the London site (csc_eu-west-2_1_0) out of rotation. Traffic will be redirected to the Manchester site (csc_eu-west-2_1_1). We are monitoring service conditions.
Nov 9, 2026 at 6:09 PM UTC
Identified
Customers routed to the csc_eu-west-2_1_0 London data center for Remote Access VPN may experience a complete loss of connectivity. Our team is taking steps to minimize the impact while we continue to assess the situation.
Nov 9, 2026 at 5:27 PM UTC
Investigating
We are investigating a connectivity issue affecting our csc_eu-west-2_1_0 London data center. Customers using services through this data center may experience connectivity problems, including difficulty establishing Remote Access VPN connections. New security configurations may also be delayed or not applied.
Nov 9, 2026 at 5:14 PM UTC
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