New Multi-region uptime checks and custom-domain status pages

Sage Outage History

Daily provider-status observations and published incident history for Sage.

Degraded performance

Sage is reporting degraded performance. Verified . Official provider source.

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0% of 34 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 0% 27 27

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

September 2026
Sage Inventory Planner - Partial Outage
minor Observed active window 2h 7m

View incident details and source

Started:

Sage Inventory Planner Sage Inventory Planner Sage Inventory Planner Sage Inventory Planner Sage Inventory Planner
identified
We have identified the cause of the issue and we are working on a fix.
investigating
We have identified an issue preventing customers across all regions from sending e-mails from Sage Inventory Planner. All other product functionality is working as expected.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Remote Data Access (RDA) UKI - Degraded Performance
minor Observed active window 22h 30m

View incident details and source

Started:

Sage 50
monitoring
We have identified an issue preventing customers from the UK and Ireland from logging to Sage 50 Accounts (UKI). The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Partial Outage
minor Observed active window 8h 18m

View incident details and source

Started:

Sage Intacct Sage Intacct Sage Intacct Sage Intacct
identified
We identified a global issue preventing customers from seeing their financial charts and graphs, including Profit & Loss reports, dashboard visualisations, and General Ledger reporting. All other product functionality is working as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Identity Service - Major Outage
major Observed active window 4h 5m

View incident details and source

Started:

Brightpearl Brightpearl Brightpearl Brightpearl Brightpearl Sage HR Sage ID Sage Inventory Planner Sage HR Sage ID Sage HR Sage ID Sage Inventory Planner Sage Inventory Planner Sage HR Sage ID Sage Inventory Planner Sage Business Cloud Accounting (UKI) Sage HR Sage HR (UK) Sage ID Sage Inventory Planner
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing customers across all regions from logging in to multiple Sage products. After several attempts some customers are able to successfully log in. The products/services confirmed to be affected so far are: - Sage Business Cloud Accounting (UKI) - Sage Business Cloud Payroll - Sage HR (UK) - Sage Retail - Sage Inventory Planner - Sage 50 Payroll Cloud - Sage 50 Cloud Accounts
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Partial Outage
minor Observed active window 25h 59m

View incident details and source

Started:

Sage Intacct Sage Intacct Sage Intacct Sage Intacct
investigating
We are continuing to investigate the cause of the issue. Please see this link for a possible work around: <a href="https://www.intacct.com/ia/docs/en_US/help_action/Reporting/Distribute_and_run_reports/Export_reports/cant-export-report-to-Excel.htm">link</a>.
investigating
We have identified a global issue preventing customers from exporting the financial reports to excel. All other product functionalities are performing as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage DPW Cloud - Partial Outage
minor Observed active window 3h 16m

View incident details and source

Started:

Sage DPW Cloud
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified an issue preventing a subset of customers from logging in to Sage DPW Cloud. We have identified the cause of the issue and we are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage 50 Cloud (US) - Partial Outage
minor Observed active window 49h 57m

View incident details and source

Started:

Sage 50 Cloud (US) Sage 100 Contractor Cloud Sage Fixed Assets Cloud Sage 50 Cloud (UK) Sage BOB
identified
We are continuing to work on a fix for Sage 50 Cloud (UK). The other affected products/services are available and performing as expected.
identified
We continue working on a fix. Thank you for your patience as we work to resolve this issue.
identified
We have identified the cause of the issue and we are working on a fix.
investigating
We have identified an issue intermittently preventing the creation of new sites and sites that need to be re-provisioned. We are investigating. The products/services affected are: - Sage 50 Cloud US - Sage 50 Cloud UK - Sage 100 Contractor Cloud US - Sage Fixed Assets Cloud US - Sage BOB
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
GoProposal - Degraded Performance
minor Observed active window 31m

View incident details and source

Started:

GoProposal GoProposal GoProposal GoProposal
investigating
We have identified an issue affecting Global customers using GoProposal within SFA. Customers may receive an error, be unable to view the GoProposal screen, or be unable to open GoProposal from within SFA. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Gocardless - Partial Outage
minor

View incident details and source

Started:

Banking Service Sage 50 Sage Business Cloud Accounting (NA) Sage 50 Accounts Sage Intacct Sage 200 Standard (UKI) Sage Business Cloud Accounting (UKI) Sage Intacct Sage Sole Trader
identified
We remain engaged with our third-party provider, GoCardless, which is actively working on a fix.
identified
We have identified an issue affecting customers in the USA, Canada, Ireland, and the UK. Customers with accounts at The Co-operative Bank who use the products listed below are unable to receive bank feeds. The service continues to perform as expected for customers using other banking providers. We are engaged with our third-party, Gocardless to resolve this issue. The products/services affected are: Sage 200 Standard UKI Sage 50 Accounts UKI Sage Business Cloud Accounting (UKI) Sage Business Cloud Accounting (NA) Sage Sole Trader Sage Intacct UKI/NA Sage 50 CA
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
critical

View incident details and source

Started:

Brightpearl Brightpearl
monitoring
The Product Labels issue: The service continues to perform as expected and remains under close monitoring. Should customers experience any issues, they are advised to contact Customer Services.
monitoring
The Product Labels issue: The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.

Legacy Incident Archive

180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

April 2026
Brightpearl - Degraded Performance
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue causing customers in Europe to experience intermittent errors when using the service. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Mail Functionality - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
identified
If you are experiencing this issues while using one of the UK products please check the instructions in the following <a href="https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=260424153956443&_gl=1*1nxm0wi*_ga*MTM4NTU0MjIyNi4xNzc4MDU3MTQz*_ga_PE4Z9JJWVN*czE3NzgyMzI5NDEkbzMkZzEkdDE3NzgyMzI5NTQkajQ3JGwwJGgw">link</a>. If you are experiencing the issue while using on of the South African products please reach out to your local customer services or business partners...
investigating
We are continuing to investigate the cause of the issue. As a workaround, when using the following listed below, customers can save the e-mail as draft and then send the saved draft. -Sage 50 Accounts UK -Sage 50 Payroll UK -Sage 50 Payroll Ireland We apologise for any inconvenience this may cause.
investigating
We have identified that customers in the UK, Ireland and ZA are getting an error message when trying to use the email functionality on the following products: -Sage 50 Accounts UK -Sage 50 Payroll UK -Sage 50 Payroll Ireland -Sage 50c ZA -Sage Pastel Payroll We are currently investigating.
E-Mail Functionality - Partial Outage.
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the cause of the issue. As a workaround, when using the following listed below, customers can save the e-mail as draft and then send the saved draft. -Sage 50 Accounts UK -Sage 50 Payroll UK -Sage 50 Payroll Ireland We apologise for any inconvenience this may cause.
investigating
We have identified that customers in the UK, Ireland and ZA are getting an error message when trying to use the email functionality on the following products: -Sage 50 Accounts UK -Sage 50 Payroll UK -Sage 50 Payroll Ireland -Sage 50c ZA -Sage Pastel Payroll We are currently investigating.
Sage 200 Standard (UKI) - Degraded Performance
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the reported performance issue. We apologise for any inconvenience this may cause.
investigating
We have identified an issue where customers in the UK and Ireland are experiencing performance degradation. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Developer Experience Community - Degraded Performance
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We have identified that customers globally are unable to use forms in Developer Experience (https://developer.sage.com/). When customers click on submit on the forms nothing happens, no error message is displayed.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Cloud Services - Major Outage
major Source not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue preventing Europe region customers from accessing services due to an outage from our Cloud hosting provider. We are engaged and working with the Cloud provider to resolve this issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage FRP 1000 (FR) - Major Outage
major Source not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Download Issues - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Les services de téléchargement sont désormais disponibles, et nous travaillons actuellement au téléchargement des derniers fichiers pour l’ensemble des produits. Certains clients peuvent rencontrer des lenteurs lors du téléchargement des fichiers, et nous enquêtons actuellement sur la cause. ------------------------------------------ The download services are now available, and we are currently working on uploading the latest files for all the products. Some customers will experienc...
investigating
Nous avons identifié la cause du problème et nous travaillons à la résolution. Les produits dont les téléchargements sont affectés restent opérationnels. IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue. The products for which the downloads are affected continue to be operational.
investigating
Nous poursuivons actuellement l’investigation de l’incident. Nous vous remercions de votre patience pendant que nous travaillons à sa résolution. Les produits pour lesquels les téléchargements sont affectés restent pleinement opérationnels. IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII We are continuing to investigate the issue. We appreciate your patience as we work to resolve this issue. The products for which the downloads are affected continue ...
investigating
Nous sommes conscients de problèmes de téléchargement et de flux d’actualités affectant les produits/services suivants en France. Les produits/services concernés incluent, sans s’y limiter : Produits/Services concernés : My Sage Sage 50 FR Sage FRP 1000 Sage 100 Paie Partner Hub Sage X3 Belgique/SI Espace Partenaire pour Small Expert Comptable (GE) Sage 100 / EDI / Paie Batigest (Gamme PE) Sage X3 Nous menons actuellement des investigations. --------------------------------------...
Download Issues - Partial Outage
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
Le service fonctionne comme prévu. Éviter une récurrence est notre priorité tandis que nous surveillons le service de près. ------------------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
Nous sommes conscients de problèmes de téléchargement et de flux d’actualités affectant les produits/services suivants en France. Les produits/services concernés incluent, sans s’y limiter : Produits/Services concernés : My Sage Sage 50 FR Sage FRP 1000 Sage 100 Paie Partner Hub Sage X3 Belgique/SI Espace Partenaire pour Small Expert Comptable (GE) Sage 100 / EDI / Paie Batigest (Gamme PE) Sage X3 Nous menons actuellement des investigations. --------------------------------------...
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