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0%of 34 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have identified the cause of the issue and we are working on a fix.
investigating
We have identified an issue preventing customers across all regions from sending e-mails from Sage Inventory Planner.
All other product functionality is working as expected.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Remote Data Access (RDA) UKI - Degraded Performance
We have identified an issue preventing customers from the UK and Ireland from logging to Sage 50 Accounts (UKI).
The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We identified a global issue preventing customers from seeing their financial charts and graphs, including Profit & Loss reports, dashboard visualisations, and General Ledger reporting. All other product functionality is working as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing customers across all regions from logging in to multiple Sage products. After several attempts some customers are able to successfully log in.
The products/services confirmed to be affected so far are:
- Sage Business Cloud Accounting (UKI)
- Sage Business Cloud Payroll
- Sage HR (UK)
- Sage Retail
- Sage Inventory Planner
- Sage 50 Payroll Cloud
- Sage 50 Cloud Accounts
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We are continuing to investigate the cause of the issue.
Please see this link for a possible work around: <a href="https://www.intacct.com/ia/docs/en_US/help_action/Reporting/Distribute_and_run_reports/Export_reports/cant-export-report-to-Excel.htm">link</a>.
investigating
We have identified a global issue preventing customers from exporting the financial reports to excel. All other product functionalities are performing as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified an issue preventing a subset of customers from logging in to Sage DPW Cloud. We have identified the cause of the issue and we are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We are continuing to work on a fix for Sage 50 Cloud (UK).
The other affected products/services are available and performing as expected.
identified
We continue working on a fix.
Thank you for your patience as we work to resolve this issue.
identified
We have identified the cause of the issue and we are working on a fix.
investigating
We have identified an issue intermittently preventing the creation of new sites and sites that need to be re-provisioned. We are investigating.
The products/services affected are:
- Sage 50 Cloud US
- Sage 50 Cloud UK
- Sage 100 Contractor Cloud US
- Sage Fixed Assets Cloud US
- Sage BOB
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified an issue affecting Global customers using GoProposal within SFA. Customers may receive an error, be unable to view the GoProposal screen, or be unable to open GoProposal from within SFA. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking ServiceSage 50Sage Business Cloud Accounting (NA)Sage 50 AccountsSage IntacctSage 200 Standard (UKI)Sage Business Cloud Accounting (UKI)Sage IntacctSage Sole Trader
identified
We remain engaged with our third-party provider, GoCardless, which is actively working on a fix.
identified
We have identified an issue affecting customers in the USA, Canada, Ireland, and the UK. Customers with accounts at The Co-operative Bank who use the products listed below are unable to receive bank feeds. The service continues to perform as expected for customers using other banking providers.
We are engaged with our third-party, Gocardless to resolve this issue.
The products/services affected are:
Sage 200 Standard UKI
Sage 50 Accounts UKI
Sage Business Cloud Accounting (UKI)
Sage Business Cloud Accounting (NA)
Sage Sole Trader
Sage Intacct UKI/NA
Sage 50 CA
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The Product Labels issue:
The service continues to perform as expected and remains under close monitoring. Should customers experience any issues, they are advised to contact Customer Services.
monitoring
The Product Labels issue:
The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Sage Business Cloud Accounting (UKI) - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
investigating
We have identified an issue preventing customers in the UK from accessing the iOS mobile version of SBC Accounting. Customers are presented with an EC02 error or asked to create an account when attempting to log into the IOS mobile app. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
My Sage - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Hemos identificado que los clientes en España no pueden acceder a my.sage.es. Al intentar iniciar sesión, se les muestra un mensaje de error "No Identificado".
Actualmente estamos investigando.
-----------------------------------
We have identified that customers in Spain are unable to access my.sage.es. When trying to log in they are presented with a "Not identified error message".
We are currently investigating.
ISV Marketplace - Major Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage 200 Standard (UKI) - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
monitoring
We have scheduled a maintenance for the product to apply further improvements on Wednesday 6th May for 30 minutes, between 21:00 BST and 21:30 BST.
We apologise for any inconvenience this might cause.
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We are continuing to work on a fix for this issue.
identified
We have identified an issue where UKI customers are experiencing latency when using the product. We are currently working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the cause of the issue.
investigating
We have identified an issue where Canadian customers cannot import their banking transactions. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage DPW Cloud - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We identified an issue where a small subset of customers in Austria are experiencing a prolonged loading time when navigating the service. Some are getting error messages and timeouts. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
While we have been closely monitoring the service, the issue has reappeared.
In addition to the previously reported impact, customers are now also experiencing errors when attempting to synchronise data from Intacct to Ramp via the Accounts Payable (AP) module, which is integrated with Ramp. As a result, affected customers may be unable to generate invoices through the Contracts module and complete data synchronisation workflows between Intacct and Ramp.
Thank you for your understanding as we...
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified a global intermittent issue preventing customers from generating invoices via the Contracts module. Customers are being presented with an error message: "Trigger not activated. Verify the URL:...". All other product functionality are performing as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Operational
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service continues to perform as expected. Avoiding a reoccurrence is our priority as we continue to closely monitor the service.
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified an issue in the US and UK where orders are not allocating through multiple services. We are currently working on a fix for the issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
April 2026
Sage Intacct - Operational
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Earlier today we identified an issue preventing student users in the USA from importing files within the learning feature. All other product functionalities were performing as expected for all customers.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
