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0%of 76 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
30
30
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating an issue affecting a subset of customers in the USA. The issue is preventing several automated processes from completing as expected, including:
- Open enrollment processing
- Daily recalculation of selected employee groups
- Automatic PTO accruals
- Automatic approval of daily tasks
- Additional tasks associated with Daylight System Task (DST)
The service is performing as expected for all other customers.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We appreciate your patience and we will let you know as this issue is resolved.
investigating
We have identified an issue preventing UKI customers from publishing documents after uploading them within Sage HR (UK).
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is now performing as expected. Any new backups trigged will perform as expected. If you have triggered any backup before the issue was resolved you will need to wait until it times out.
Avoiding a reoccurrence is our priority as we closely monitor the service.
monitoring
We identified that backups became stuck in progress and never finished. Impacting customers in the UK and Ireland using Sage 200 Standard UK and Sage 200 Professional who were manually creating backups.
The issue is now resolved and we are currently closely monitoring.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We identified an issue where customers globally are seeing unexpected behaviour after posting landed costs allocations. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Ciel Données Mobiles for Sage 50 FRSage.com WebsitesSage.com WebsitesSage.com WebsitesSage.com WebsitesSage IDSage Business Cloud Accounting ZASage Business Cloud Payroll ProfessionalSage Business Cloud Payroll South AfricaSage IDSage IDSage.com WebsitesSage IDSage ACSSage IDSage PASage SFD
monitoring
The services are performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the services.
identified
Third-Party Microsoft continues to investigate the issue on their side.
identified
Due to a global Microsoft issue, customers in France that use CDM (Ciel Donnes Mobiles) are experiencing intermittent issues logging in, and will be eventually logged out.
All other products globally are functioning as normal, however employees of customers that use e-mail to receive the 2FA codes, and have any form of Microsoft email client, will not be able to log in to their Sage products. Password resets and sign up actions will also be affected if customers use any Microsoft email client.
Customers using alternative email providers won't be impacted, as won't be users which sessions haven't expired.
The list of products for which we have received customer reports so far include but it's not limited to:
- Ciel Donnes Mobiles
- Sage Apollo
- SBC Payroll Proffesional Self-Service ZA
- VIP Self-Service
- SBC Payroll ZA
- SBC Accounting ZA
- Sage HR
- Sage.com (specifically customer signups)
Microsoft is currently investigating.
-----------------------------------------------------------------
En raison d'un incident mondial chez Microsoft, les clients en France utilisant CDM (Ciel Données Mobiles) rencontrent des difficultés intermittentes pour se connecter et risquent d'être déconnectés de leur session.
Tous les autres produits fonctionnent normalement à l'échelle mondiale. Toutefois, les utilisateurs qui reçoivent leurs codes d'authentification à deux facteurs (2FA) par e-mail et qui utilisent un service de messagerie Microsoft ne seront pas en mesure de se connecter à leurs produits Sage. Les procédures de réinitialisation de mot de passe ainsi que les inscriptions seront également affectées si les clients utilisent une messagerie Microsoft.
Les clients ayant recours à d'autres fournisseurs de messagerie ne sont pas concernés ; de même, les utilisateurs dont la session est toujours active ne subiront aucune perturbation.
La liste des produits pour lesquels nous avons reçu des signalements de la part de nos clients comprend, sans s'y limiter :
- Ciel Données Mobiles
- Sage Apollo
- Sage.com (plus précisément pour les inscriptions de clients)
Microsoft mène actuellement une enquête.
investigating
Due to the global Microsoft issue that has been widely communicated, a subset of customers globally who receive their authentication codes via email and have Microsoft email clients will be prevented from accessing their products or services.
Specifically for some customers in France using Ciel Données Mobiles (FR), they will experience intermittent connection issues when trying to access their data.
Microsoft is currently investigating. We appreciate your patience and we will let you know as soon as the issue is resolved.
---------------------------------------------
En raison du problème mondial de Microsoft qui a été largement communiqué, un sous-ensemble de clients dans le monde qui reçoivent leurs codes d'authentification par courrier électronique ne pourront pas accéder à leurs produits ou services.
Spécifiquement pour certains clients en France utilisant Ciel Données Mobiles (FR), ils rencontreront des problèmes de connexion intermittents lorsqu'ils tenteront d'accéder à leurs données.
Microsoft, mène actuellement des investigations. Nous apprécions votre patience et nous vous informerons dès que le problème sera résolu.
investigating
Microsoft, mène actuellement des investigations.
En raison du problème mondial affectant Microsoft, dont il a été largement fait état, certains clients en France utilisant Ciel Données Mobiles (FR) peuvent rencontrer des difficultés de connexion intermittentes lorsqu'ils tentent d'accéder à leurs données. Nous vous remercions de votre patience et vous informerons dès que le problème sera résolu.
----------------------------------------------
Due the global Microsoft issue that has been widely communicated, some customers in France using Ciel Données Mobiles (FR) will experience intermittent connection issues when trying to access their data. We appreciate your patience and we will let you know as soon as the issue is resolved.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Business Cloud Accounting (NA) - Partial Outage
We have identified an issue affecting customers in Canada who are attempting to use the "Take Card Payment" functionality on sales invoices. Affected customers may see a "500 Internal Server Error" message.
We are working to resolve the issue and will provide an update as soon as possible. Thank you for your patience.
-----------------------------------------
Nous avons identifié un problème affectant les clients au Canada qui tentent d’utiliser la fonctionnalité "Accepter un paiement par carte" sur les factures de vente. Les clients concernés peuvent voir s’afficher le message d’erreur "500 Internal Server Error".
Nous travaillons à résoudre ce problème et fournirons une mise à jour dès que possible. Merci de votre patience.
We continue to working on a fix for the Sage 50 US Desktop version. In you are experiencing the issue you can apply a workaround with the instructions you can find in the following <a href="https://us-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=261111142308050">link</a>.
We appreciate your patience and we will let you know as this issue is resolved.
The issue for Sage 50 Cloud (US) customers is resolved and the service is available and performing as expected.
identified
Sage 50 Cloud (US) Cloud continues to work as expected and we are closely monitoring to prevent an occurrence.
We continue to working on a fix for the Sage 50 US Desktop version. In you are experiencing the issue you can apply a workaround with the instructions you can find in the following <a href="https://us-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=261111142308050">link</a>.
We apologize for any inconvenience this might cause.
monitoring
The Sage 50 Cloud (US) service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We are continuing to work on a fix for Sage 50 US, both Cloud and Desktop versions.
identified
We appreciate your patience and we will let you know as this issue is resolved.
identified
We continue to work on the fix for this issue. We appreciate your patience as we work to resolve this issue.
identified
We have identified an issue preventing customers in the US from accessing both the Cloud and Desktop application. We are currently working on a fix for this issue.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified an issue where customers accessing the Commerce Journeys portion of the Sage.co Websites will experience performance degradation. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Business Cloud Accounting (UKI)Sage for Accountants
monitoring
The maintenance mode has been removed and the service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
SBC Accounting UKI has been put in Maintenance mode while we are continuing to investigate the cause of the issue.
investigating
We have identified an issue preventing SBC Accounting UKI customers via Sage for Accountants from carrying out various actions: clicking on customers tab or supplier list, uploading attachments to invoices. Affected customers are receiving a “Sorry about this” error message. All other product functionality is working as expected.
We are investigating the cause of this error.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is restored and performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Between 9 May at 05:30 UTC and 12 May at 21:00 UTC, customers using the Project Contracts feature may have experienced data inconsistencies when payments were applied to Accounts Receivable (AR) invoices.
During this period, when a payment was processed against an AR invoice linked to a Project Contract, the system could unintentionally remove Project Contract line data, including both original and revised contract amounts. This may have resulted in missing or inaccurate contract totals and r...
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Please if you are experiencing this issue, as workaround onboard each bank account separately.
We continue to work on a fix for the issue.
We apologise for any inconvenience this might cause.
identified
We have identified that customers in the US using Sage Intacct are unable to connect multiple bank accounts at once (multi account linking). All other functionality is performing as expected and the Plaid and SISS connections are unaffected. As workaround the customers are able to onboard each bank account separately.
We have identified the cause and are working on fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Operations (SO) - Major Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing customers in Europe from accessing the service.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Ai Document Extraction - Major Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We appreciate your patience and we will let you know as soon as this issue is resolved.
identified
We are continuing to investigate the cause of the issue and are working on a fix.
The products/services affected are:
AutoEntry
Sage Intacct
identified
We have identified an issue preventing customers globally from using the Document Extraction service.
The products/services affected is:
- AutoEntry
- Sage Intacct
- Sage Business Cloud Accounting (UKI)
- Sage Business Cloud Accounting (NA)
- Sage Business Cloud Accounting ZA
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
Third-Party FNB has applied a fix to the issue. Please note that while customers are able to complete an onboard there will be a delay in the new transactions coming through and therefore transactions will be pulled throughout today, 21st of May and back to normal tomorrow on the 22nd of May.
identified
Third-party provider, FNB is working on a fix. Thank you for your patience as we work to resolve this issue.
identified
The third-party provider, FNB is continuing to investigate the issue. We appreciate your patience as we work to resolve this issue.
identified
We are continuing to work on a fix for this issue.
identified
Third-Party FNB has acknowledged the issue and are working on resolving it as a top priority. We appreciate your patience as we work to resolve this issue.
investigating
We have identified an issue in South Africa where customers using FNB bank are experiencing re-authentication errors when trying to onboard new customers and syncing the latest transactions. Customers are presented with “authorization code not accepted when clients enter the authorisation code” error message.
The product/service impacted:
SBC Accounting ZA
Sage 50 ZA
Sage 200 Evolution
Sage Intacct
We are currently investigating.
investigating
We have identified that customers in South Africa are experiencing severe slowness and failures when trying to use the product. The issue started at approximately 07:00 UTC on the 18th of May.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Active - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We identified that customers in France, Spain, Germany are unable to access the Sage Active iOS mobile application. Only the iOS application is affected and Sage Active is performing as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage People - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified that a subset customers in the UK are unable to transfer Payflow files to vendor SFTP endpoints. All other product functionality is working as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage People - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
AutoEntry - Core
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified the cause of the Sage 50 Canada customers not being able to access AutoEntry are we are working on a fix.
We apologise for any inconvenience this might cause.
investigating
We have identified that Sage 50 Canada customers are unable to access AutoEntry.
We are currently investigating.
monitoring
We continue to work on a permanent fix for this issue, and will continue to closely monitor the service performance.
monitoring
Earlier today we identified a global issue preventing Desktop Sync App customers from using the service integrations. Customers were being presented with the error message: "The operation has timed out”. All other product functionalities were performing as expected.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service.
----------------------------------------------
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Nous poursuivons nos investigations afin de résoudre le problème. Merci de votre patience.
---------------------------------------------------------
We are continuing our investigation to resolve the issue. Thank you for your patience.
monitoring
Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service.
----------------------------------------------
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Nous continuons à travailler sur une solution. Merci de votre patience pendant que nous nous efforçons de résoudre ce problème.
---------------------------------------------------------
We are continuing to work on a fix. Thank you for your patience as we work to resolve this issue.
identified
Nous avons identifié la cause du problème et travaillons actuellement sur un correctif. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre cet incident.
-------------------------------------------------------
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
monitoring
Nous avons observé de nouvelles erreurs de temporisation qui font actuellement l’objet d’une enquête. Nous vous remercions de votre patience pendant que nous travaillons à résoudre ce problème
----------------------------------------------
We have observed new timeout errors which are currently under investigation. We appreciate your patience as we work to resolve this issue.
monitoring
Le service fonctionne comme prévu. La prévention de toute récurrence est notre priorité, tandis que nous continuons de surveiller étroitement le service.
----------------------------------------------------------
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
Nous continuons à travailler sur la validation du correctif. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème.
-------------------------------------------------------------
We continue working on validating the fix. We appreciate your patience as we work to resolve this issue.
identified
Nous validons actuellement le correctif. Nous apprécions votre patience pendant que nous travaillons à résoudre ce problème.
-----------------------------------------------------
We are currently validating the fix. We appreciate your patience as we work to resolve this issue.
identified
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII
Nous avons identifié la cause du problème et travaillons actuellement sur un correctif. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre cette situation.
identified
Nous avons identifié un problème intermittent affectant les clients en France utilisant la facturation électronique, empêchant l’intégration (onboarding) à Sage PA, avec un taux d’erreurs élevé observé lors des tentatives d’intégration. Cela impacte à la fois les clients s’inscrivant pour participer au pilote ainsi que ceux s’inscrivant en préparation de l’obligation réglementaire de septembre.
Nous sommes actuellement en cours d’investigation.
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