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0%of 34 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have identified the cause of the issue and we are working on a fix.
investigating
We have identified an issue preventing customers across all regions from sending e-mails from Sage Inventory Planner.
All other product functionality is working as expected.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Remote Data Access (RDA) UKI - Degraded Performance
We have identified an issue preventing customers from the UK and Ireland from logging to Sage 50 Accounts (UKI).
The service is now performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We identified a global issue preventing customers from seeing their financial charts and graphs, including Profit & Loss reports, dashboard visualisations, and General Ledger reporting. All other product functionality is working as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified an issue preventing customers across all regions from logging in to multiple Sage products. After several attempts some customers are able to successfully log in.
The products/services confirmed to be affected so far are:
- Sage Business Cloud Accounting (UKI)
- Sage Business Cloud Payroll
- Sage HR (UK)
- Sage Retail
- Sage Inventory Planner
- Sage 50 Payroll Cloud
- Sage 50 Cloud Accounts
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We are continuing to investigate the cause of the issue.
Please see this link for a possible work around: <a href="https://www.intacct.com/ia/docs/en_US/help_action/Reporting/Distribute_and_run_reports/Export_reports/cant-export-report-to-Excel.htm">link</a>.
investigating
We have identified a global issue preventing customers from exporting the financial reports to excel. All other product functionalities are performing as expected.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified an issue preventing a subset of customers from logging in to Sage DPW Cloud. We have identified the cause of the issue and we are working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We are continuing to work on a fix for Sage 50 Cloud (UK).
The other affected products/services are available and performing as expected.
identified
We continue working on a fix.
Thank you for your patience as we work to resolve this issue.
identified
We have identified the cause of the issue and we are working on a fix.
investigating
We have identified an issue intermittently preventing the creation of new sites and sites that need to be re-provisioned. We are investigating.
The products/services affected are:
- Sage 50 Cloud US
- Sage 50 Cloud UK
- Sage 100 Contractor Cloud US
- Sage Fixed Assets Cloud US
- Sage BOB
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
We have identified an issue affecting Global customers using GoProposal within SFA. Customers may receive an error, be unable to view the GoProposal screen, or be unable to open GoProposal from within SFA. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking ServiceSage 50Sage Business Cloud Accounting (NA)Sage 50 AccountsSage IntacctSage 200 Standard (UKI)Sage Business Cloud Accounting (UKI)Sage IntacctSage Sole Trader
identified
We remain engaged with our third-party provider, GoCardless, which is actively working on a fix.
identified
We have identified an issue affecting customers in the USA, Canada, Ireland, and the UK. Customers with accounts at The Co-operative Bank who use the products listed below are unable to receive bank feeds. The service continues to perform as expected for customers using other banking providers.
We are engaged with our third-party, Gocardless to resolve this issue.
The products/services affected are:
Sage 200 Standard UKI
Sage 50 Accounts UKI
Sage Business Cloud Accounting (UKI)
Sage Business Cloud Accounting (NA)
Sage Sole Trader
Sage Intacct UKI/NA
Sage 50 CA
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
The Product Labels issue:
The service continues to perform as expected and remains under close monitoring. Should customers experience any issues, they are advised to contact Customer Services.
monitoring
The Product Labels issue:
The service continue to perform as expected. We are continuing to closely monitor the service. If customers experience any issues, they are advised to contact Customer Services.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Sage Business Cloud Accounting (UKI) - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified that invoices are taken longer than expected to appear in the invoice list after being created for customers in the UK and Ireland.
We are currently is investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.
identified
We appreciate your patience as we work to resolve this issue.
identified
We have identified a global issue preventing customers from updating the landed costs of their items. Customers are being presented with an error message: "Timeout error when applying landed costs". All other product functionalities are performing as expected.
We are currently working on a fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage 50 Cloud (FR) - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
identified
We have identified an issue in France where customer sites being migrated are failing. Existing sites and users are not impacted. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
May 2026
Banking Service - Operational
Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We continue working on a fix for the issue.
As workaround the customers are able to onboard each bank account separately.
identified
We have identified that customers in the US using Sage Intacct are unable to connect multiple bank accounts at once (multi account linking) for some bank connections. All other functionality is performing as expected and the Plaid and SISS connections are unaffected. As workaround the customers are able to onboard each bank account separately.
We are currently working on a permanent fix.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Business Cloud Digital Network - Degraded Performance
Source not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified a potential issue that could impact customers in Europe and North America, resulting in degraded performance for the directory service. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Customers who experience issues are encouraged to contact customer services for further assistance and guidance on a workaround.
investigating
We are continuing to investigate the cause of the issue. In parallel, we are investigating a possible workaround. Thank you for your patience as we work to resolve this issue.
investigating
We are continuing to investigate the cause of the issue. Thank you for your patience as we work to resolve this issue.
investigating
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
investigating
We have identified an intermittent issue in the UK preventing customers from uploading bank statements. Customers are being presented with an error message: "An error occurred with your import". All other product functionalities are performing as expected.
The product/services where we have seen this issue are:
-Sage Business Cloud Accounting UKI
-Sage 50 Accounts
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Partial Outage
majorSource not attested
Last archived state: resolved
View archived record details
identified
The affected orders will be processed during the night and will be available on the 29th of May.
If you require assistance please reach out to Customer Services.
investigating
We have identified that a subset of customers in the US, Australia, Argentina and Chile did not get some of their Shopify orders processed, and as a consequence won´t appear on the system.
We are currently investigating.
Sage 200 Standard (UKI) - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We identified an issue where a small subset of customers in the UK are unable to access their companies in the application. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage 50 FR – Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Nous avons identifié un incident affectant les clients Sage 50 en France, où les transactions bancaires ne sont pas reçues dans leurs dossiers Sage 50. Les clients sont susceptibles de voir le message d’erreur suivant " Aucune transaction bancaire depuis votre dernière connexion".
Nous sommes actuellement en cours d’investigation.
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We have identified an issue affecting Sage 50 customers in France, wh...
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
identified
We have identified the cause of the issue and we are working on a fix.
identified
We have identified an issue where some of the customers in Australia are unable to log in to the service while some are experiencing performance slowness. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
