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0%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Core Capture EU (capture.ot2.opentext.eu) was unavailable
Core Capture (capture.ot2.opentext.eu) experienced a service disruption that affected the extract functionality. All other application functionalities were unaffected. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM4036655
identified
We are currently experiencing a service disruption affecting the extract functionality within the Core Capture (capture.ot2.opentext.eu) application. All other application functionalities remain unaffected. The technical teams have identified the root cause and are actively implementing a resolution to restore the affected functionality as quickly as possible.
We continue to treat this incident as a high priority and will provide further updates as progress is made toward full restoration. We apologize for the inconvenience and appreciate your patience and understanding.
Tracking Number: IM4036655
investigating
We are currently experiencing a service outage affecting the Core Capture (capture.ot2.opentext.eu) application in the EU, resulting in complete unavailability of the service. A technical response team is being assembled to investigate the issue, identify the root cause, and work toward restoring service as quickly as possible.
We are treating this incident as a high priority and will provide further updates as more information becomes available. We apologize for the disruption and appreciate your patience and understanding.
Tracking Number: IM4036655
Core Europe (Core Content Management, Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors were unavailable
Core Content ManagementCore Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
monitoring
Core Europe (Core Content Management, Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors applications were unavailable. Service has been restored and is being validated. We appreciate your patience.
Tracking Number: IM4035257
investigating
Core Europe (Core Content Management, Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors applications are currently unavailable, which may impact certain application features and user operations. Teams are currently assembled and working to resolve the issue.
We apologize for any inconvenience caused and appreciate your patience.
Tracking Number: IM4035257
investigating
Core EU - Content Management and Success Factors is currently experiencing degraded functionality within the Content Management and Success Factors applications, which may impact certain application features and user operations. A technical response team is being assembled to investigate, assess the impact, and work toward restoring normal service as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience.
Tracking Number: IM4035257
investigating
We are currently experiencing degraded functionality within the Content Management and Success Factors applications, which may impact certain application features and user operations. A technical response team is being assembled to investigate, assess the impact, and work toward restoring normal service as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience.
Core EDR/MDR is experiencing experiencing login issues
Core EDR/MDR is experiencing experiencing login issues when accessing their US provisioned OpenText Core EDR/MDR consoles. No console access is possible at the moment.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Core EDR/MDR is experiencing an issue with workflows and alerts processing.
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed. Teams are currently assembled and working to resolve the issue.
Updates on this issue will be sent every 3 hours or if there are any significant updates, whichever comes first. We appreciate your patience.
investigating
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed. Teams are currently assembled and working to resolve the issue.
Next update on this issue will be sent at 12:00 UTC or if there are any significant updates, whichever comes first. We appreciate your patience.
investigating
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed. Teams are currently assembled and working to resolve the issue.
Updates on this issue will be sent every 2 hours or if there are any significant updates, whichever comes first.
We appreciate your patience.
investigating
Core EDR/MDR is experiencing an issue with workflows and alerts processing. Workflows will not be triggered, and alerts will not be escalated to the SOC until the update has been completed. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with connectivity to one of its database servers. This affects a small population of domains utilizing the Secure Large File add-on.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM4031961
investigating
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with connectivity to one of its database servers. This affects a small population of domains.
Teams are currently assembled and working to resolve the issue.
We appreciate your patience.
Tracking Number: IM4031961
Core Content Management and Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText are experiencing an issue
Core Content ManagementCore Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
investigating
Core Content Management and Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText are experiencing an issue that may prevent customers from uploading new documents in OCP Canada.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4031673
investigating
Core Content Management and Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText are experiencing an issue that may prevent customers from uploading new documents in OCP Canada.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4031673
investigating
We are currently experiencing an issue that may prevent customers from uploading new documents in OCP Canada. The appropriate technical teams have been engaged and are actively investigating the issue with priority.
We apologize for any inconvenience and will provide further updates as the investigation progresses.
Reference: IM4031673
Zix - Hosted Exchange - Some users may not be able to connnect or access OWA
A fix has been implemented and we are monitoring the results.
investigating
Zix - Hosted Exchange is currently experiencing some issue and some users may not be able to connect via Outlook or OWA. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM4031318
Fax2Mail and Core Messaging - Email is currently experiencing processing delays
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience.
Tracking Number: IM4030606
monitoring
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience.
Tracking Number: IM4030606
monitoring
Fax2Mail and Core Messaging - Email experienced processing delays. Service has been restored. Document backlogs exist and are currently being processed. New traffic is being queued in the backlog. We appreciate your patience.
Tracking Number: IM4030606
investigating
Fax2Mail and Core Messaging - Email are currently experiencing processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist, and new traffic is being queued in the backlog. We appreciate your patience.
Tracking Number: IM4030606
investigating
Fax2Mail and Core Messaging - Email is currently experiencing processing delays. Teams are currently assembled and working to resolve the issue. Document backlogs exist, and new traffic is being queued in the backlog. We appreciate your patience.
Tracking Number: IM4030606
Core Collaboration for Engineering (xchange.us.opentext.com)Core Content ManagementCore Content Management (corecontent.us.opentext.com)Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
monitoring
The following services were unavailable. Services have been restored and are now being validated. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Tracking Number: IM4021979
investigating
The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Tracking Number: IM4021979
investigating
The following services are currently unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
- Core Collaboration for Engineering (xchange.us.opentext.com)
- Core Content Management
- Core Content Management (corecontent.us.opentext.com)
- Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText
Tracking Number: IM4021979
Developer Experience (all locations) is currently experiencing an issue
Developer Experience - Thrust API BundleDeveloper Experience - Thrust API BundleDeveloper Experience - Thrust API BundleDeveloper Experience - Thrust API Bundle
monitoring
The authentication issue impacting Developer Experience across all locations has been resolved, and customer access has been restored. Our technical teams are continuing to closely monitor the environment to ensure service stability and prevent further disruptions.
identified
We are currently experiencing a widespread service outage impacting Developer Experience across all locations. Customers are unable to authenticate, preventing access to the service. Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be provided as more information becomes available.
monitoring
The authentication issue impacting Developer Experience across all locations has been resolved, and customer access has been restored. Our technical teams are continuing to closely monitor the environment to ensure service stability and prevent further disruptions.
investigating
We are currently experiencing a widespread service outage impacting Developer Experience across all locations. Customers are unable to authenticate, preventing access to the service. Our technical teams are actively investigating the issue and working to restore normal operations as quickly as possible. Further updates will be provided as more information becomes available.
Reference: IM4021478
Legacy Incident Archive
97 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Core EDR/MDR experienced an issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Core EDR/MDR North America datacenter experienced an issue. The Alerts section in the OpenText Core EDR/MDR portal was not loading, while other sections of the portal are functioning as expected. Service has been restored and is now being validated. We appreciate your patience.
investigating
Core EDR/MDR North America datacenter is currently experiencing an issue. The Alerts section in the OpenText Core EDR/MDR portal is not loading, while other sections of the portal are functioning as expected. Teams are currently assembled and working to resolve the issue. We appreciate your patience. If you require any assistance, please reach out to the Support Team.
Zix - Link Protection ETP scanning issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating reports of Link Protection returning errors when attempting to access links that are wrapped with our Link Protection scanning. We will update once we have more information.
Incident: IM3949690
Zix - Customer Portal returning 500 errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have confirmed the issue on our end appears to be resolved and our engineering team is currently monitoring the logs for any further issues.
Incident: IM3947784
investigating
We are currently investigating an issue with the Customer Portal returning a "500 error" page when attempting to navigate. We will update once we have more information.
Incident: IM3947784
Desktop Messaging BMS is experiencing a degradation in service
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Desktop Messaging BMS is experiencing a degradation in service. Clients are unable to log in to the faxadmin portal and are experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3946292
investigating
Desktop Messaging BMS is experiencing a degradation in service. Clients are unable to log in to the faxadmin portal and are experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3946292
investigating
Clients are unable to log into the faxadmin portal and experiencing SOAP API query errors. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3946292
Oregon US7 is currently experiencing an issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Oregon US7 is currently experiencing an issue. Clients are unable to access the UI. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3945745
investigating
Oregon US7 is currently experiencing an issue. Clients are unable to access the UI. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3945745
Core Secure Access is currently experiencing an outage
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
Core Secure Access is currently experiencing an outage. Clients are unable to access URLs. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3945596
Core Secure Access Unavailable - IM3945596
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Core Secure Access was unavailable. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3945596
investigating
OpenText Core Secure Access login is unavailable. Users who are logging in may encounter errors in the login process. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3945596
investigating
OpenText Core Secure Access login is unavailable. Users who are logging in may encounter errors in the login process. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3945596
ZixProtect Link Protection returning errors
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with Link Protection in which the legacy wrapped URL's (link.zixcentral.com) are failing to load. We will update once we have further details.
Incident #: IM3944768
Zix Encryption Services - Email Message Privacy (EMP) domains tied to US Dallas Site 502 cannot log on service
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with portals attached to US Dallas Site 502.
Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3944733
investigating
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with portals attached to US Dallas Site 502.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3944733
Zix Encryption Services - Email Message Privacy (EMP) Users Unable to login or access portals tied to Azure (US East)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with portals tied to Azure (US East).
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3943986
