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82.8%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
US Central - Real Time CommunicationUS East - Real Time Communication
monitoring
We identified connection drops at load balancers in our US Central and US East regions that caused a subset of agent room joins to take 5 seconds or longer. We applied a mitigation at 23:15 UTC, and we are seeing connection speeds return to normal.
We are continuing to monitor before marking this resolved.
investigating
We are currently investigating slow agent room joins affecting a small percentage of sessions in our US East and US Central regions. The rate increased beginning at 21:30 UTC.
Affected agents take 5 seconds or longer to join a room instead of under 1 second. The SDK retries automatically, and most of these joins succeed on retry. If your application stops waiting for an agent before then, those calls may time out.
We will share another update as we learn more.
Investigating reports of elevated API failures in Chicago region
A fix has been implemented as of 17:00 UTC and we are seeing the errors return back to baseline. We are continuing to monitor before marking this resolved.
investigating
We are currently investigating reports of elevated API errors across our services in the Chicago region.
We estimate that approximately 13% of outbound calls and 5% of inbound calls in US West failed between 14:49 UTC and 15:58 UTC. We will follow up as soon as possible with more details.
monitoring
We applied mitigation as of 15:58 UTC and SIP outbound connection success has returned to normal. We are continuing to monitor before marking this resolved.
identified
We have identified the source of the issue and are working to route around the impact.
investigating
We are investigating degraded SIP performance in US West starting at 14:49 UTC affecting new outbound calls.
Intermittent connection timeouts in the Frankfurt region
We have routed traffic away from the affected infrastructure in our Frankfurt (EU) region, and new connections should no longer time out. We are monitoring to confirm that connection times have returned to normal.
investigating
We are investigating intermittent timeouts when establishing new connections to our Frankfurt (EU) region. A small percentage of connection attempts may time out. We are routing traffic away from the affected infrastructure and will post an update once this is complete.
Observability upload and Agent Simulations failures
Agent Insights uploads are now operational and session data has been storing normally since 12:40 UTC. We are still investigating an issue with Simulations. Simulation runs may complete without a transcript, summary, or verdict. We will post an update shortly.
identified
We are continuing to work on a fix for this issue.
identified
We have identified the cause of the Agent Insights issue and are working on a fix.
investigating
We are investigating an issue with Agent Insights where agents are unable to upload their observability data at the end of their sessions. Some recent agent sessions may be missing from the dashboard's sessions list or shown as “In progress”. Agent sessions themselves are not affected. We will post an update shortly.
We are investigating an issue causing some cloud agent builds to be backed up in US East. This issue only impacts new builds for a small number of customers, existing agents are running without any impact.
Investigating reports of elevated RoomService API errors
We have determined that the elevated API errors are isolated to cross-region traffic between US East and US Central. We will provide further details shortly.
investigating
We are currently investigating reports of elevated errors affecting our RoomService API, beginning at 18:00 UTC. We will follow up with more details as soon as possible.
Investigating scaling issue affecting Cloud Agents in EU (Frankfurt)
A fix has been implemented and we are monitoring to confirm full recovery.
investigating
We are investigating potential scaling issues with LiveKit Cloud hosted agents in eu-central resulting in increased join latencies. Existing agents are still functional and can serve sessions normally, but they may be slower to join new sessions. We are actively working on a mitigation to alleviate this issue. We will provide another update as soon as possible.
September 2026
Monitoring reports of intermittently increased API latency impacting Egress, Ingress, and SIP
From 21:00 to 21:25 UTC we observed an occurrence of the same incident experienced earlier today impacting Global SIP, Ingress, and Egress due to the same underlying issue. We are currently operating normally and are continuing to monitor.
Investigating reports of intermittently increased API latency impacting Egress, Ingress, and SIP
We are continuing to monitor, but want to keep users up to date with how we believe impact may have materialized. The first impact window started at 13:40 UTC and impacted Ingress and Egress services for about 3 minutes. The second impact window started at 16:11 UTC and impacted SIP, Ingress, and Egress services for about 1 minute.
monitoring
We are still investigating, but believe that customer impact should be mostly mitigated - although some spikes may still be occurring. We are investigating reports of aborted egresses which we believe were also related to this issue. We will post another update as soon as possible.
investigating
We are investigating reports of intermittently increased API latencies starting at 13:30 UTC. Users may observe increased latency spikes across all APIs.
Legacy Incident Archive
33 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Elevated latency in Hyderabad region
minorSource not attested
Last archived state: resolved
View archived record details
investigating
As of 09:21 UTC, we've applied a mitigation by routing traffic away from the Hyderabad region. Latency rates are returning to normal levels. We're continuing to monitor the issue.
investigating
We're investigating elevated latency affecting Ingress and SIP services in our Hyderabad region.
Degraded Connectivity in US Central
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've identified the root cause as a single problematic media node in US Central, which has been suspended at 14:38 UTC. We are continuing to monitor before marking this resolved.
monitoring
We have routed the traffic away from the US Central region at 14:00 UTC and are seeing the connection failures returning to normal levels. We are continuing to monitor the issue.
investigating
We're investigating elevated SIP call connection failures in our US Central region beginning at ~12:06 UTC. We are working to mitigate this issue.
May 2026
Elevated Reports of Participant Connection Latency and Errors In US East Region
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Service is operating normally with traffic routing through other regions. We are working on bringing US East back online and will share a detailed RCA once complete.
monitoring
Connection errors have fully cleared since the US East drain completed at 15:44 UTC. We'll continue monitoring. We will be sharing a detailed RCA.
monitoring
US East drain is complete and all new traffic is now routing to other regions. Error rate is trending down and we'll continue monitoring.
identified
We are observing database connection timeouts in the US East region and are currently seeing an impact to all services in the region. We are currently draining the region and routing away all traffic to other regions.
investigating
We are currently investigating reports of spikes in participant connection latency and errors
Network instability in Frankfurt
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have re-enabled our Frankfurt cluster and are monitoring for further disruptions.
investigating
We have observed network instability impacting cross-region traffic from Frankfurt beginning at 18:15 UTC. Traffic has been redirected from Frankfurt as of 19:55 UTC. Participants originally connecting via Frankfurt may see slightly increased latency until the region is restored.
Intermittent connectivity disruptions in US regions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have not observed further instances of connectivity disruptions since 13:19 UTC. We are continuing to investigate why our reroute mechanism did not activate in these isolated instances and are monitoring for further disruptions.
investigating
We are investigating intermittent connectivity disruptions affecting a subset of sessions, caused by internal network degradation between several of our US clusters (most heavily impacting US East). Affected sessions may see brief interruptions (less than 5 minutes) to media relay. We have observed these interruptions at the following times:
- 5/12/26 05:00 UTC
- 5/12/26 17:00 UTC
- 5/13/26 19:00 UTC
- 5/15/26 07:30 UTC
We are actively investigating. Further updates to follow.
Outbound TLS calls are failing
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We believe this incident was not provider-specific and as such have removed Twilio from the incident title.
monitoring
A fix has been implemented and we are monitoring the results. The issue persisted from 18:10 - 19:58 UTC. We will follow up with a postmortem as soon as possible.
investigating
We have noted that outbound calls using TLS via Twilio are failing. We are currently investigating and will update here as soon as we know more.
Cloud Agents experiencing deployment failures in US East
Source not attested
Last archived state: resolved
View archived record details
monitoring
US-East recovered as of 08:55 UTC and has been serving traffic normally since. New and existing agent deployments are working as expected.
We are moving to monitoring while we confirm sustained stability. A full post-incident review will follow.
investigating
We are continuing to work on restoring the Kubernetes API server in US-east. Starting at 08:15 UTC, we are observing impact to existing agent deployments in addition to new deployments. Mitigation is in progress.
investigating
etcd service in our US East Kubernetes cluster is currently down, resulting in API server unresponsiveness and failures for new deployments and redeployments. We are actively working on mitigating this with our data center provider.
investigating
Our team is actively working to resolve deployment failures in US East. Existing deployed agents should not be affected in any way.
investigating
New agent deployments are temporarily unavailable in the US East region, and our team is actively working on this. Dispatches to previously deployed agents are not affected.
investigating
We are currently investigating intermittent deployment failures on Cloud Agents in US East.
investigating
We are currently investigating degraded performance on Agents Hosted on LiveKit Cloud in US East.
April 2026
Investigating SIP participant timeouts and signalling connection errors
Source not attested
Last archived state: resolved
View archived record details
identified
A fix is being implemented. We still have not received any further reports and believe the impact to be minor, but we're continuing to monitor for further issues.
investigating
We received a single report of CreateSIPParticipant timeouts in Singapore. While investigating this, we discovered an increased rate of signalling connection errors on a very small minority of requests, mainly in India. We haven’t received any other reports, but are proactively creating this incident in case users encounter increased connection latency or failed inbound SIP calls. We are continuing to investigate and will update here once we know more.
Increased Latency in RoomService APIs in US West Region
minorSource not attested
Last archived state: resolved
View archived record details
investigating
While applying a fix for the API latencies, we are temporarily seeing increased failure rates (about 10% of the calls) in RoomServices APIs, including CreateRoom and DeleteRoom APIs. We are actively working on mitigating this.
identified
We continue to see the long Room API latencies are also impacting other regions. The latency increases appear to originate from a specific table in our distributed database. The issue has been escalated with the database vendor and we are working on a workaround for decreasing the API latencies. Other services are not impacted.
investigating
We believe these elevated latencies began around 22:00 UTC. We have confirmed that only API requests in US-West should be impacted. The current list of impacted APIs appears to be CreateRoom, DeleteRoom, and UpdateRoomMetadata. We are working on mitigating the issue to return latencies back to normal.
investigating
We are continuing to investigate this issue.
investigating
We are investigating reports of increased latencies in RoomService APIs in the US West region, specifically on CreateRoom, DeleteRoom, and UpdateRoomMetadata APIs.
LiveKit Cloud Dashboard Down
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue and will update as soon as we know more.
