Current answer
LiveKit experienced a minor incident: Degraded SIP Performance. ServiceAlert observed recovery on Oct 16, 2026.
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Incident Lifecycle
Affected Components
US West - SIP
Incident Timeline
Monitoring
We estimate that approximately 13% of outbound calls and 5% of inbound calls in US West failed between 14:49 UTC and 15:58 UTC. We will follow up as soon as possible with more details.
Oct 16, 2026 at 4:57 PM UTC
Monitoring
We applied mitigation as of 15:58 UTC and SIP outbound connection success has returned to normal. We are continuing to monitor before marking this resolved.
Oct 16, 2026 at 4:35 PM UTC
Identified
We have identified the source of the issue and are working to route around the impact.
Oct 16, 2026 at 4:12 PM UTC
Investigating
We are investigating degraded SIP performance in US West starting at 14:49 UTC affecting new outbound calls.
Oct 16, 2026 at 4:04 PM UTC
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