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82.8%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
US Central - Real Time CommunicationUS East - Real Time Communication
monitoring
We identified connection drops at load balancers in our US Central and US East regions that caused a subset of agent room joins to take 5 seconds or longer. We applied a mitigation at 23:15 UTC, and we are seeing connection speeds return to normal.
We are continuing to monitor before marking this resolved.
investigating
We are currently investigating slow agent room joins affecting a small percentage of sessions in our US East and US Central regions. The rate increased beginning at 21:30 UTC.
Affected agents take 5 seconds or longer to join a room instead of under 1 second. The SDK retries automatically, and most of these joins succeed on retry. If your application stops waiting for an agent before then, those calls may time out.
We will share another update as we learn more.
Investigating reports of elevated API failures in Chicago region
A fix has been implemented as of 17:00 UTC and we are seeing the errors return back to baseline. We are continuing to monitor before marking this resolved.
investigating
We are currently investigating reports of elevated API errors across our services in the Chicago region.
We estimate that approximately 13% of outbound calls and 5% of inbound calls in US West failed between 14:49 UTC and 15:58 UTC. We will follow up as soon as possible with more details.
monitoring
We applied mitigation as of 15:58 UTC and SIP outbound connection success has returned to normal. We are continuing to monitor before marking this resolved.
identified
We have identified the source of the issue and are working to route around the impact.
investigating
We are investigating degraded SIP performance in US West starting at 14:49 UTC affecting new outbound calls.
Intermittent connection timeouts in the Frankfurt region
We have routed traffic away from the affected infrastructure in our Frankfurt (EU) region, and new connections should no longer time out. We are monitoring to confirm that connection times have returned to normal.
investigating
We are investigating intermittent timeouts when establishing new connections to our Frankfurt (EU) region. A small percentage of connection attempts may time out. We are routing traffic away from the affected infrastructure and will post an update once this is complete.
Observability upload and Agent Simulations failures
Agent Insights uploads are now operational and session data has been storing normally since 12:40 UTC. We are still investigating an issue with Simulations. Simulation runs may complete without a transcript, summary, or verdict. We will post an update shortly.
identified
We are continuing to work on a fix for this issue.
identified
We have identified the cause of the Agent Insights issue and are working on a fix.
investigating
We are investigating an issue with Agent Insights where agents are unable to upload their observability data at the end of their sessions. Some recent agent sessions may be missing from the dashboard's sessions list or shown as “In progress”. Agent sessions themselves are not affected. We will post an update shortly.
We are investigating an issue causing some cloud agent builds to be backed up in US East. This issue only impacts new builds for a small number of customers, existing agents are running without any impact.
Investigating reports of elevated RoomService API errors
We have determined that the elevated API errors are isolated to cross-region traffic between US East and US Central. We will provide further details shortly.
investigating
We are currently investigating reports of elevated errors affecting our RoomService API, beginning at 18:00 UTC. We will follow up with more details as soon as possible.
Investigating scaling issue affecting Cloud Agents in EU (Frankfurt)
A fix has been implemented and we are monitoring to confirm full recovery.
investigating
We are investigating potential scaling issues with LiveKit Cloud hosted agents in eu-central resulting in increased join latencies. Existing agents are still functional and can serve sessions normally, but they may be slower to join new sessions. We are actively working on a mitigation to alleviate this issue. We will provide another update as soon as possible.
September 2026
Monitoring reports of intermittently increased API latency impacting Egress, Ingress, and SIP
From 21:00 to 21:25 UTC we observed an occurrence of the same incident experienced earlier today impacting Global SIP, Ingress, and Egress due to the same underlying issue. We are currently operating normally and are continuing to monitor.
Investigating reports of intermittently increased API latency impacting Egress, Ingress, and SIP
We are continuing to monitor, but want to keep users up to date with how we believe impact may have materialized. The first impact window started at 13:40 UTC and impacted Ingress and Egress services for about 3 minutes. The second impact window started at 16:11 UTC and impacted SIP, Ingress, and Egress services for about 1 minute.
monitoring
We are still investigating, but believe that customer impact should be mostly mitigated - although some spikes may still be occurring. We are investigating reports of aborted egresses which we believe were also related to this issue. We will post another update as soon as possible.
investigating
We are investigating reports of intermittently increased API latencies starting at 13:30 UTC. Users may observe increased latency spikes across all APIs.
Legacy Incident Archive
33 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Degraded Connectivity Issues – EU (Frankfurt)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified and implemented a fix for degraded connection errors affecting Real Time Communication and TURN services in our EU (Frankfurt) region. We are actively monitoring to confirm stability.
March 2026
Analytics updates on Cloud Dashboard are delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have initiated the process of backfilling delayed analytics data.
monitoring
The fix has been applied and real-time processing for the Cloud Dashboard is back online globally. We are monitoring the pipeline.
identified
A fix has been deployed. We expect the service to be restored shortly and will provide another update once it is back online.
identified
The issue has been identified. We are working on a fix.
investigating
We are currently investigating the issue. Only dashboard updates are affected (real time communication is not affected).
Degraded Performance LiveKit Cloud dashboard
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the result
investigating
We are continuing to investigate this issue.
investigating
Users may be unable to access the dashboard. Our team is actively investigating.
