Looking for an update now? Check the current status, or follow LiveKit for future changes.
82.8%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
US Central - Real Time CommunicationUS East - Real Time Communication
monitoring
We identified connection drops at load balancers in our US Central and US East regions that caused a subset of agent room joins to take 5 seconds or longer. We applied a mitigation at 23:15 UTC, and we are seeing connection speeds return to normal.
We are continuing to monitor before marking this resolved.
investigating
We are currently investigating slow agent room joins affecting a small percentage of sessions in our US East and US Central regions. The rate increased beginning at 21:30 UTC.
Affected agents take 5 seconds or longer to join a room instead of under 1 second. The SDK retries automatically, and most of these joins succeed on retry. If your application stops waiting for an agent before then, those calls may time out.
We will share another update as we learn more.
Investigating reports of elevated API failures in Chicago region
A fix has been implemented as of 17:00 UTC and we are seeing the errors return back to baseline. We are continuing to monitor before marking this resolved.
investigating
We are currently investigating reports of elevated API errors across our services in the Chicago region.
We estimate that approximately 13% of outbound calls and 5% of inbound calls in US West failed between 14:49 UTC and 15:58 UTC. We will follow up as soon as possible with more details.
monitoring
We applied mitigation as of 15:58 UTC and SIP outbound connection success has returned to normal. We are continuing to monitor before marking this resolved.
identified
We have identified the source of the issue and are working to route around the impact.
investigating
We are investigating degraded SIP performance in US West starting at 14:49 UTC affecting new outbound calls.
Intermittent connection timeouts in the Frankfurt region
We have routed traffic away from the affected infrastructure in our Frankfurt (EU) region, and new connections should no longer time out. We are monitoring to confirm that connection times have returned to normal.
investigating
We are investigating intermittent timeouts when establishing new connections to our Frankfurt (EU) region. A small percentage of connection attempts may time out. We are routing traffic away from the affected infrastructure and will post an update once this is complete.
Observability upload and Agent Simulations failures
Agent Insights uploads are now operational and session data has been storing normally since 12:40 UTC. We are still investigating an issue with Simulations. Simulation runs may complete without a transcript, summary, or verdict. We will post an update shortly.
identified
We are continuing to work on a fix for this issue.
identified
We have identified the cause of the Agent Insights issue and are working on a fix.
investigating
We are investigating an issue with Agent Insights where agents are unable to upload their observability data at the end of their sessions. Some recent agent sessions may be missing from the dashboard's sessions list or shown as “In progress”. Agent sessions themselves are not affected. We will post an update shortly.
We are investigating an issue causing some cloud agent builds to be backed up in US East. This issue only impacts new builds for a small number of customers, existing agents are running without any impact.
Investigating reports of elevated RoomService API errors
We have determined that the elevated API errors are isolated to cross-region traffic between US East and US Central. We will provide further details shortly.
investigating
We are currently investigating reports of elevated errors affecting our RoomService API, beginning at 18:00 UTC. We will follow up with more details as soon as possible.
Investigating scaling issue affecting Cloud Agents in EU (Frankfurt)
A fix has been implemented and we are monitoring to confirm full recovery.
investigating
We are investigating potential scaling issues with LiveKit Cloud hosted agents in eu-central resulting in increased join latencies. Existing agents are still functional and can serve sessions normally, but they may be slower to join new sessions. We are actively working on a mitigation to alleviate this issue. We will provide another update as soon as possible.
September 2026
Monitoring reports of intermittently increased API latency impacting Egress, Ingress, and SIP
From 21:00 to 21:25 UTC we observed an occurrence of the same incident experienced earlier today impacting Global SIP, Ingress, and Egress due to the same underlying issue. We are currently operating normally and are continuing to monitor.
Investigating reports of intermittently increased API latency impacting Egress, Ingress, and SIP
We are continuing to monitor, but want to keep users up to date with how we believe impact may have materialized. The first impact window started at 13:40 UTC and impacted Ingress and Egress services for about 3 minutes. The second impact window started at 16:11 UTC and impacted SIP, Ingress, and Egress services for about 1 minute.
monitoring
We are still investigating, but believe that customer impact should be mostly mitigated - although some spikes may still be occurring. We are investigating reports of aborted egresses which we believe were also related to this issue. We will post another update as soon as possible.
investigating
We are investigating reports of intermittently increased API latencies starting at 13:30 UTC. Users may observe increased latency spikes across all APIs.
Legacy Incident Archive
33 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Elevated timeouts on LiveKit Inference (google/gemma-4-31b-it)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are monitoring elevated timeouts that affected LiveKit Inference between 14:05 and approximately 15:00 UTC today. During that window, roughly 3% of LLM requests using the google/gemma-4-31b-it model timed out. Impacted customers would have seen LLM request timeouts in their agent sessions (for example, APITimeoutError in agent logs). Other models were not affected.
We have identified the cause. During a period of increased traffic, response times for this model slowed, and a defect in our...
Sessions view not populating in the Cloud Dashboard
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have traced the underlying issue to a backlog in our data pipeline, and we are continuing to investigate the root cause while working to clear the backlog. This data ingest delay results in the Sessions view returning no results for any time range ending at the current time, including all Quick Ranges options in the dashboard. As a temporary workaround, select "Custom range" and set the end time at least 30 minutes in the past to load your sessions. Real-time connectivity is not affected a...
investigating
We are currently investigating an issue where the sessions view does not populate in the Cloud Dashboard. This issue is specific to the dashboard display; all LiveKit services are operating normally and no sessions or sessions data are affected.
July 2026
Investigating longer than usual dashboard loading times
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating longer than usual dashboard loading times. No services appear to be impacted and we don't expect any data to be lost.
Elevated create room error rates in London
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Between 08:54 am and 09:06 am UTC, some requests to create new rooms in our London region failed with errors. Error rates returned to normal by 09:06 am UTC and a fix has been applied. We are continuing to monitor.
Elevated connection failures in Japan
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating increased connection failures affecting our Japan region beginning at 18:18 UTC.
June 2026
Connection failures and SIP transfer errors in US Central
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Update: As soon as the US Central region became unresponsive around 12:25 UTC, traffic was automatically re-routed to the nearest healthy region. Customers may have noticed failed API requests for approximately 1 minute while the re-route took place. Failed SIP Transfers continued until we finished manually draining the impacted region at 13:09 UTC.
We are also investigating impact to Agent Dispatches and will post another update when we know more.
monitoring
We have begun routing traffic away from US Central to mitigate reports of WebRTC connection failures and SIP transfer errors.
Partial Outage in LiveKit Cloud Dashboard
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Session data (except Agent Insights) on the dashboard can still be accessed by changing the timeline on the Sessions page to "Past 7 days" or greater. We're still working to restore full access.
investigating
Due to networking issues faced in our US East region, certain features of Cloud Dashboard are not accessible, including Sessions page and Agent Insights. There is no data loss or ongoing session impact associated with this. Our team is actively working on restoring the service.
Investigating connection failure and SIP transfer error reports in US East
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have routed traffic away from US East region and connection failure errors are back to baseline. We are continuing to investigate and monitor SIP transfer errors.
investigating
We are currently investigating connection failure reports in US East.
Elevated rate of egress ending early in India region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We identified an issue in the India region where a small number of active sessions may have ended earlier than expected. Affected sessions could experience egress recordings stopping mid-session.
We've deployed a mitigation and are monitoring to confirm resolution. Other regions are unaffected.
Intermittent errors for Google Gemini models via Inference
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the cause as an upstream limit on our Google Gemini API account. Automatic failover to an alternate Gemini deployment is in place and has reduced the impact, but a subset of requests to Google Gemini models may still intermittently return errors when failover capacity is exceeded. We are actively engaged with Google support to restore full capacity and will share further updates as we have them. Other models and providers remain unaffected.
investigating
We are currently investigating intermittent 429 errors for Google Gemini models routed through LiveKit Inference.
