Current answer
LiveKit experienced a minor incident: Slow agent room joins in US East and US Central. ServiceAlert observed recovery on Oct 20, 2026.
Looking for an update now? Check the current status, or follow LiveKit for future changes.
Incident Lifecycle
Affected Components
US Central - Real Time Communication
US East - Real Time Communication
Incident Timeline
Monitoring
We identified connection drops at load balancers in our US Central and US East regions that caused a subset of agent room joins to take 5 seconds or longer. We applied a mitigation at 23:15 UTC, and we are seeing connection speeds return to normal.
We are continuing to monitor before marking this resolved.
We are continuing to monitor before marking this resolved.
Oct 20, 2026 at 11:25 PM UTC
Investigating
We are currently investigating slow agent room joins affecting a small percentage of sessions in our US East and US Central regions. The rate increased beginning at 21:30 UTC.
Affected agents take 5 seconds or longer to join a room instead of under 1 second. The SDK retries automatically, and most of these joins succeed on retry. If your application stops waiting for an agent before then, those calls may time out.
We will share another update as we learn more.
Affected agents take 5 seconds or longer to join a room instead of under 1 second. The SDK retries automatically, and most of these joins succeed on retry. If your application stops waiting for an agent before then, those calls may time out.
We will share another update as we learn more.
Oct 20, 2026 at 11:09 PM UTC
Was your business affected by this LiveKit outage?
Follow LiveKit and route available status alerts to email or a team channel.