LiveKit Outage History
Uptime record, past incidents, and downtime history for LiveKit.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| July 2026 | 88.9% | 9 | 1 |
| June 2026 | 80% | 30 | 6 |
| May 2026 | 77.4% | 31 | 7 |
| April 2026 | 90.5% | 21 | 2 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Apr 10
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
Elevated connection failures in Japan
Started: Jul 6, 6:40 PM
investigating
We are currently investigating increased connection failures affecting our Japan region beginning at 18:18 UTC.
Jul 6, 6:40 PM
June 2026
Connection failures and SIP transfer errors in US Central
Started: Jun 22, 1:05 PM
monitoring
Update: As soon as the US Central region became unresponsive around 12:25 UTC, traffic was automatically re-routed to the nearest healthy region. Customers may have noticed failed API requests for approximately 1 minute while the re-route took place. Failed SIP Transfers continued until we finished manually draining the impacted region at 13:09 UTC.
We are also investigating impact to Agent Dispatches and will post another update when we know more.
Jun 22, 1:59 PM
monitoring
We have begun routing traffic away from US Central to mitigate reports of WebRTC connection failures and SIP transfer errors.
Jun 22, 1:05 PM
Partial Outage in LiveKit Cloud Dashboard
Started: Jun 18, 5:49 PM
investigating
Session data (except Agent Insights) on the dashboard can still be accessed by changing the timeline on the Sessions page to "Past 7 days" or greater. We're still working to restore full access.
Jun 18, 6:39 PM
investigating
Due to networking issues faced in our US East region, certain features of Cloud Dashboard are not accessible, including Sessions page and Agent Insights. There is no data loss or ongoing session impact associated with this. Our team is actively working on restoring the service.
Jun 18, 5:49 PM
Investigating connection failure and SIP transfer error reports in US East
Started: Jun 18, 5:09 PM
monitoring
We have routed traffic away from US East region and connection failure errors are back to baseline. We are continuing to investigate and monitor SIP transfer errors.
Jun 18, 5:32 PM
investigating
We are currently investigating connection failure reports in US East.
Jun 18, 5:09 PM
Elevated rate of egress ending early in India region
Started: Jun 16, 9:49 AM
monitoring
We identified an issue in the India region where a small number of active sessions may have ended earlier than expected. Affected sessions could experience egress recordings stopping mid-session.
We've deployed a mitigation and are monitoring to confirm resolution. Other regions are unaffected.
Jun 16, 9:49 AM
Intermittent errors for Google Gemini models via Inference
Started: Jun 11, 5:52 PM
identified
We have identified the cause as an upstream limit on our Google Gemini API account. Automatic failover to an alternate Gemini deployment is in place and has reduced the impact, but a subset of requests to Google Gemini models may still intermittently return errors when failover capacity is exceeded. We are actively engaged with Google support to restore full capacity and will share further updates as we have them. Other models and providers remain unaffected.
Jun 11, 7:09 PM
investigating
We are currently investigating intermittent 429 errors for Google Gemini models routed through LiveKit Inference.
Jun 11, 5:52 PM
Elevated latency in Hyderabad region
Started: Jun 5, 9:06 AM
investigating
As of 09:21 UTC, we've applied a mitigation by routing traffic away from the Hyderabad region. Latency rates are returning to normal levels. We're continuing to monitor the issue.
Jun 5, 10:05 AM
investigating
We're investigating elevated latency affecting Ingress and SIP services in our Hyderabad region.
Jun 5, 9:06 AM
Degraded Connectivity in US Central
Started: Jun 2, 2:05 PM
monitoring
We've identified the root cause as a single problematic media node in US Central, which has been suspended at 14:38 UTC. We are continuing to monitor before marking this resolved.
Jun 2, 2:58 PM
monitoring
We have routed the traffic away from the US Central region at 14:00 UTC and are seeing the connection failures returning to normal levels. We are continuing to monitor the issue.
Jun 2, 2:17 PM
investigating
We're investigating elevated SIP call connection failures in our US Central region beginning at ~12:06 UTC. We are working to mitigate this issue.
Jun 2, 2:05 PM
May 2026
Elevated Reports of Participant Connection Latency and Errors In US East Region
Started: May 28, 2:53 PM
monitoring
Service is operating normally with traffic routing through other regions. We are working on bringing US East back online and will share a detailed RCA once complete.
May 28, 6:27 PM
monitoring
Connection errors have fully cleared since the US East drain completed at 15:44 UTC. We'll continue monitoring. We will be sharing a detailed RCA.
May 28, 4:27 PM
monitoring
US East drain is complete and all new traffic is now routing to other regions. Error rate is trending down and we'll continue monitoring.
May 28, 3:50 PM
identified
We are observing database connection timeouts in the US East region and are currently seeing an impact to all services in the region. We are currently draining the region and routing away all traffic to other regions.
May 28, 3:35 PM
investigating
We are currently investigating reports of spikes in participant connection latency and errors
May 28, 2:53 PM
Partial data outage on LiveKit Cloud Dashboard
Started: May 26, 7:53 PM
monitoring
A fix has been implemented and we are seeing no more data outage for newly created sessions. We are monitoring the fix and are currently working on backfilling the missing data.
May 26, 8:13 PM
identified
We have identified an issue causing partial data unavailability in LiveKit Cloud Dashboard:
- For some users, Agent Observability is temporarily unavailable for some sessions.
- Some sessions in the 24-hour filter are showing as Active even though they have ended.
A fix has been identified and we are backfilling the missing data.
May 26, 7:53 PM
investigating
We are investigating reports of Agent Observability not accessible for some sessions.
May 26, 7:22 PM
Network instability in Frankfurt
Started: May 22, 8:26 PM
monitoring
We have re-enabled our Frankfurt cluster and are monitoring for further disruptions.
May 23, 12:17 AM
investigating
We have observed network instability impacting cross-region traffic from Frankfurt beginning at 18:15 UTC. Traffic has been redirected from Frankfurt as of 19:55 UTC. Participants originally connecting via Frankfurt may see slightly increased latency until the region is restored.
May 22, 8:26 PM
Intermittent connectivity disruptions in US regions
Started: May 15, 4:57 PM
monitoring
We have not observed further instances of connectivity disruptions since 13:19 UTC. We are continuing to investigate why our reroute mechanism did not activate in these isolated instances and are monitoring for further disruptions.
May 15, 9:16 PM
investigating
We are investigating intermittent connectivity disruptions affecting a subset of sessions, caused by internal network degradation between several of our US clusters (most heavily impacting US East). Affected sessions may see brief interruptions (less than 5 minutes) to media relay. We have observed these interruptions at the following times:
- 5/12/26 05:00 UTC
- 5/12/26 17:00 UTC
- 5/13/26 19:00 UTC
- 5/15/26 07:30 UTC
We are actively investigating. Further updates to follow.
May 15, 4:57 PM
Outbound TLS calls are failing
Started: May 6, 7:46 PM
monitoring
We believe this incident was not provider-specific and as such have removed Twilio from the incident title.
May 6, 8:32 PM
monitoring
A fix has been implemented and we are monitoring the results. The issue persisted from 18:10 - 19:58 UTC. We will follow up with a postmortem as soon as possible.
May 6, 8:05 PM
investigating
We have noted that outbound calls using TLS via Twilio are failing. We are currently investigating and will update here as soon as we know more.
May 6, 7:46 PM
Cloud Agents experiencing deployment failures in US East
Started: May 6, 4:01 AM
monitoring
US-East recovered as of 08:55 UTC and has been serving traffic normally since. New and existing agent deployments are working as expected.
We are moving to monitoring while we confirm sustained stability. A full post-incident review will follow.
May 6, 9:17 AM
investigating
We are continuing to work on restoring the Kubernetes API server in US-east. Starting at 08:15 UTC, we are observing impact to existing agent deployments in addition to new deployments. Mitigation is in progress.
May 6, 8:47 AM
investigating
etcd service in our US East Kubernetes cluster is currently down, resulting in API server unresponsiveness and failures for new deployments and redeployments. We are actively working on mitigating this with our data center provider.
May 6, 5:34 AM
investigating
Our team is actively working to resolve deployment failures in US East. Existing deployed agents should not be affected in any way.
May 6, 5:00 AM
investigating
New agent deployments are temporarily unavailable in the US East region, and our team is actively working on this. Dispatches to previously deployed agents are not affected.
May 6, 4:22 AM
investigating
We are currently investigating intermittent deployment failures on Cloud Agents in US East.
May 6, 4:06 AM
investigating
We are currently investigating degraded performance on Agents Hosted on LiveKit Cloud in US East.
May 6, 4:01 AM
April 2026
Investigating SIP participant timeouts and signalling connection errors
Started: Apr 24, 6:12 PM
identified
A fix is being implemented. We still have not received any further reports and believe the impact to be minor, but we're continuing to monitor for further issues.
Apr 24, 11:20 PM
investigating
We received a single report of CreateSIPParticipant timeouts in Singapore. While investigating this, we discovered an increased rate of signalling connection errors on a very small minority of requests, mainly in India. We haven’t received any other reports, but are proactively creating this incident in case users encounter increased connection latency or failed inbound SIP calls. We are continuing to investigate and will update here once we know more.
Apr 24, 6:12 PM
Increased Latency in RoomService APIs in US West Region
Started: Apr 15, 11:23 PM
investigating
While applying a fix for the API latencies, we are temporarily seeing increased failure rates (about 10% of the calls) in RoomServices APIs, including CreateRoom and DeleteRoom APIs. We are actively working on mitigating this.
Apr 16, 3:45 AM
identified
We continue to see the long Room API latencies are also impacting other regions. The latency increases appear to originate from a specific table in our distributed database. The issue has been escalated with the database vendor and we are working on a workaround for decreasing the API latencies. Other services are not impacted.
Apr 16, 2:10 AM
investigating
We believe these elevated latencies began around 22:00 UTC. We have confirmed that only API requests in US-West should be impacted. The current list of impacted APIs appears to be CreateRoom, DeleteRoom, and UpdateRoomMetadata. We are working on mitigating the issue to return latencies back to normal.
Apr 16, 1:07 AM
investigating
We are continuing to investigate this issue.
Apr 16, 12:13 AM
investigating
We are investigating reports of increased latencies in RoomService APIs in the US West region, specifically on CreateRoom, DeleteRoom, and UpdateRoomMetadata APIs.
Apr 15, 11:23 PM
LiveKit Cloud Dashboard Down
Started: Apr 3, 5:13 PM
investigating
We are currently investigating this issue and will update as soon as we know more.
Apr 3, 5:13 PM
Degraded Connectivity Issues – EU (Frankfurt)
Started: Apr 1, 10:37 AM
monitoring
We have identified and implemented a fix for degraded connection errors affecting Real Time Communication and TURN services in our EU (Frankfurt) region. We are actively monitoring to confirm stability.
Apr 1, 10:37 AM
March 2026
Analytics updates on Cloud Dashboard are delayed
Started: Mar 30, 11:26 AM
monitoring
We have initiated the process of backfilling delayed analytics data.
Mar 30, 8:55 PM
monitoring
The fix has been applied and real-time processing for the Cloud Dashboard is back online globally. We are monitoring the pipeline.
Mar 30, 8:12 PM
identified
A fix has been deployed. We expect the service to be restored shortly and will provide another update once it is back online.
Mar 30, 6:46 PM
identified
The issue has been identified. We are working on a fix.
Mar 30, 3:01 PM
investigating
We are currently investigating the issue. Only dashboard updates are affected (real time communication is not affected).
Mar 30, 11:26 AM
Degraded Performance LiveKit Cloud dashboard
Started: Mar 30, 9:09 AM
monitoring
A fix has been implemented and we are monitoring the result
Mar 30, 9:20 AM
investigating
We are continuing to investigate this issue.
Mar 30, 9:09 AM
investigating
Users may be unable to access the dashboard. Our team is actively investigating.
Mar 30, 9:09 AM