LiveKit Outage History, Downtime & Incident Records

90-Day Trend

Monthly Uptime

Month	Uptime	Days Tracked	Days with Issues
May 2026	80%	25	5
April 2026	86.7%	30	4
March 2026	96.8%	31	1
February 2026	80%	5	1

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Feb 24 Today

Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026

Network instability in Frankfurt

Started: May 22, 8:26 PM

monitoring

We have re-enabled our Frankfurt cluster and are monitoring for further disruptions.

May 23, 12:17 AM

investigating

We have observed network instability impacting cross-region traffic from Frankfurt beginning at 18:15 UTC. Traffic has been redirected from Frankfurt as of 19:55 UTC. Participants originally connecting via Frankfurt may see slightly increased latency until the region is restored.

May 22, 8:26 PM

Intermittent connectivity disruptions in US regions

minor

Started: May 15, 4:57 PM

monitoring

We have not observed further instances of connectivity disruptions since 13:19 UTC. We are continuing to investigate why our reroute mechanism did not activate in these isolated instances and are monitoring for further disruptions.

May 15, 9:16 PM

investigating

We are investigating intermittent connectivity disruptions affecting a subset of sessions, caused by internal network degradation between several of our US clusters (most heavily impacting US East). Affected sessions may see brief interruptions (less than 5 minutes) to media relay. We have observed these interruptions at the following times: - 5/12/26 05:00 UTC - 5/12/26 17:00 UTC - 5/13/26 19:00 UTC - 5/15/26 07:30 UTC We are actively investigating. Further updates to follow.

May 15, 4:57 PM

Outbound TLS calls are failing

major

Started: May 6, 7:46 PM

monitoring

We believe this incident was not provider-specific and as such have removed Twilio from the incident title.

May 6, 8:32 PM

monitoring

A fix has been implemented and we are monitoring the results. The issue persisted from 18:10 - 19:58 UTC. We will follow up with a postmortem as soon as possible.

May 6, 8:05 PM

investigating

We have noted that outbound calls using TLS via Twilio are failing. We are currently investigating and will update here as soon as we know more.

May 6, 7:46 PM

Cloud Agents experiencing deployment failures in US East

Started: May 6, 4:01 AM

monitoring

US-East recovered as of 08:55 UTC and has been serving traffic normally since. New and existing agent deployments are working as expected. We are moving to monitoring while we confirm sustained stability. A full post-incident review will follow.

May 6, 9:17 AM

investigating

We are continuing to work on restoring the Kubernetes API server in US-east. Starting at 08:15 UTC, we are observing impact to existing agent deployments in addition to new deployments. Mitigation is in progress.

May 6, 8:47 AM

investigating

etcd service in our US East Kubernetes cluster is currently down, resulting in API server unresponsiveness and failures for new deployments and redeployments. We are actively working on mitigating this with our data center provider.

May 6, 5:34 AM

investigating

Our team is actively working to resolve deployment failures in US East. Existing deployed agents should not be affected in any way.

May 6, 5:00 AM

investigating

New agent deployments are temporarily unavailable in the US East region, and our team is actively working on this. Dispatches to previously deployed agents are not affected.

May 6, 4:22 AM

investigating

We are currently investigating intermittent deployment failures on Cloud Agents in US East.

May 6, 4:06 AM

investigating

We are currently investigating degraded performance on Agents Hosted on LiveKit Cloud in US East.

May 6, 4:01 AM

April 2026

Investigating SIP participant timeouts and signalling connection errors

Started: Apr 24, 6:12 PM

identified

A fix is being implemented. We still have not received any further reports and believe the impact to be minor, but we're continuing to monitor for further issues.

Apr 24, 11:20 PM

investigating

We received a single report of CreateSIPParticipant timeouts in Singapore. While investigating this, we discovered an increased rate of signalling connection errors on a very small minority of requests, mainly in India. We haven’t received any other reports, but are proactively creating this incident in case users encounter increased connection latency or failed inbound SIP calls. We are continuing to investigate and will update here once we know more.

Apr 24, 6:12 PM

Increased Latency in RoomService APIs in US West Region

minor

Started: Apr 15, 11:23 PM

investigating

While applying a fix for the API latencies, we are temporarily seeing increased failure rates (about 10% of the calls) in RoomServices APIs, including CreateRoom and DeleteRoom APIs. We are actively working on mitigating this.

Apr 16, 3:45 AM

identified

We continue to see the long Room API latencies are also impacting other regions. The latency increases appear to originate from a specific table in our distributed database. The issue has been escalated with the database vendor and we are working on a workaround for decreasing the API latencies. Other services are not impacted.

Apr 16, 2:10 AM

investigating

We believe these elevated latencies began around 22:00 UTC. We have confirmed that only API requests in US-West should be impacted. The current list of impacted APIs appears to be CreateRoom, DeleteRoom, and UpdateRoomMetadata. We are working on mitigating the issue to return latencies back to normal.

Apr 16, 1:07 AM

investigating

We are continuing to investigate this issue.

Apr 16, 12:13 AM

investigating

We are investigating reports of increased latencies in RoomService APIs in the US West region, specifically on CreateRoom, DeleteRoom, and UpdateRoomMetadata APIs.

Apr 15, 11:23 PM

LiveKit Cloud Dashboard Down

critical

Started: Apr 3, 5:13 PM

investigating

We are currently investigating this issue and will update as soon as we know more.

Apr 3, 5:13 PM

Degraded Connectivity Issues – EU (Frankfurt)

minor

Started: Apr 1, 10:37 AM

monitoring

We have identified and implemented a fix for degraded connection errors affecting Real Time Communication and TURN services in our EU (Frankfurt) region. We are actively monitoring to confirm stability.

Apr 1, 10:37 AM

March 2026

Analytics updates on Cloud Dashboard are delayed

minor

Started: Mar 30, 11:26 AM

monitoring

We have initiated the process of backfilling delayed analytics data.

Mar 30, 8:55 PM

monitoring

The fix has been applied and real-time processing for the Cloud Dashboard is back online globally. We are monitoring the pipeline.

Mar 30, 8:12 PM

identified

A fix has been deployed. We expect the service to be restored shortly and will provide another update once it is back online.

Mar 30, 6:46 PM

identified

The issue has been identified. We are working on a fix.

Mar 30, 3:01 PM

investigating

We are currently investigating the issue. Only dashboard updates are affected (real time communication is not affected).

Mar 30, 11:26 AM

Degraded Performance LiveKit Cloud dashboard

minor

Started: Mar 30, 9:09 AM

monitoring

A fix has been implemented and we are monitoring the result

Mar 30, 9:20 AM

investigating

We are continuing to investigate this issue.

Mar 30, 9:09 AM

investigating

Users may be unable to access the dashboard. Our team is actively investigating.

Mar 30, 9:09 AM