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82.8%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
86.7%
30
4
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
US Central - Real Time CommunicationUS East - Real Time Communication
monitoring
We identified connection drops at load balancers in our US Central and US East regions that caused a subset of agent room joins to take 5 seconds or longer. We applied a mitigation at 23:15 UTC, and we are seeing connection speeds return to normal.
We are continuing to monitor before marking this resolved.
investigating
We are currently investigating slow agent room joins affecting a small percentage of sessions in our US East and US Central regions. The rate increased beginning at 21:30 UTC.
Affected agents take 5 seconds or longer to join a room instead of under 1 second. The SDK retries automatically, and most of these joins succeed on retry. If your application stops waiting for an agent before then, those calls may time out.
We will share another update as we learn more.
Investigating reports of elevated API failures in Chicago region
A fix has been implemented as of 17:00 UTC and we are seeing the errors return back to baseline. We are continuing to monitor before marking this resolved.
investigating
We are currently investigating reports of elevated API errors across our services in the Chicago region.
We estimate that approximately 13% of outbound calls and 5% of inbound calls in US West failed between 14:49 UTC and 15:58 UTC. We will follow up as soon as possible with more details.
monitoring
We applied mitigation as of 15:58 UTC and SIP outbound connection success has returned to normal. We are continuing to monitor before marking this resolved.
identified
We have identified the source of the issue and are working to route around the impact.
investigating
We are investigating degraded SIP performance in US West starting at 14:49 UTC affecting new outbound calls.
Intermittent connection timeouts in the Frankfurt region
We have routed traffic away from the affected infrastructure in our Frankfurt (EU) region, and new connections should no longer time out. We are monitoring to confirm that connection times have returned to normal.
investigating
We are investigating intermittent timeouts when establishing new connections to our Frankfurt (EU) region. A small percentage of connection attempts may time out. We are routing traffic away from the affected infrastructure and will post an update once this is complete.
Observability upload and Agent Simulations failures
Agent Insights uploads are now operational and session data has been storing normally since 12:40 UTC. We are still investigating an issue with Simulations. Simulation runs may complete without a transcript, summary, or verdict. We will post an update shortly.
identified
We are continuing to work on a fix for this issue.
identified
We have identified the cause of the Agent Insights issue and are working on a fix.
investigating
We are investigating an issue with Agent Insights where agents are unable to upload their observability data at the end of their sessions. Some recent agent sessions may be missing from the dashboard's sessions list or shown as “In progress”. Agent sessions themselves are not affected. We will post an update shortly.
We are investigating an issue causing some cloud agent builds to be backed up in US East. This issue only impacts new builds for a small number of customers, existing agents are running without any impact.
Investigating reports of elevated RoomService API errors
We have determined that the elevated API errors are isolated to cross-region traffic between US East and US Central. We will provide further details shortly.
investigating
We are currently investigating reports of elevated errors affecting our RoomService API, beginning at 18:00 UTC. We will follow up with more details as soon as possible.
Investigating scaling issue affecting Cloud Agents in EU (Frankfurt)
A fix has been implemented and we are monitoring to confirm full recovery.
investigating
We are investigating potential scaling issues with LiveKit Cloud hosted agents in eu-central resulting in increased join latencies. Existing agents are still functional and can serve sessions normally, but they may be slower to join new sessions. We are actively working on a mitigation to alleviate this issue. We will provide another update as soon as possible.
September 2026
Monitoring reports of intermittently increased API latency impacting Egress, Ingress, and SIP
From 21:00 to 21:25 UTC we observed an occurrence of the same incident experienced earlier today impacting Global SIP, Ingress, and Egress due to the same underlying issue. We are currently operating normally and are continuing to monitor.
Investigating reports of intermittently increased API latency impacting Egress, Ingress, and SIP
We are continuing to monitor, but want to keep users up to date with how we believe impact may have materialized. The first impact window started at 13:40 UTC and impacted Ingress and Egress services for about 3 minutes. The second impact window started at 16:11 UTC and impacted SIP, Ingress, and Egress services for about 1 minute.
monitoring
We are still investigating, but believe that customer impact should be mostly mitigated - although some spikes may still be occurring. We are investigating reports of aborted egresses which we believe were also related to this issue. We will post another update as soon as possible.
investigating
We are investigating reports of intermittently increased API latencies starting at 13:30 UTC. Users may observe increased latency spikes across all APIs.
Legacy Incident Archive
33 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Investigating elevated API errors in India
minorSource not attested
Last archived state: resolved
View archived record details
India - Real Time Communication
investigating
Between approximately 09:00 and 10:05 UTC, we observed intermittent elevated error rates on participant management APIs in the Mumbai region. Error rates have since returned to normal, and other regions were not affected. We are continuing to investigate the root cause and are monitoring the region.
Agent session analytics displaying incorrect values in EU Central and India regions
minorSource not attested
Last archived state: resolved
View archived record details
India - Analytics IngestionEurope Central - Analytics Ingestion
monitoring
We are continuing to monitor while the historical data backfill completes, and will resolve this incident once all analytics for the affected window are fully restored.
monitoring
We identified an issue where agent session analytics in the Cloud dashboard displayed zero concurrent sessions, beginning late on August 21 (UTC). This was a reporting issue only — agent sessions, calls, and all real-time services in these regions operated normally throughout.
Ingestion has been restored and we are backfilling historical analytics for the affected window; some charts may show incomplete history until this completes. We are monitoring while the backfill finishes.
Investigating reports of elevated Egress API errors
minorSource not attested
Last archived state: resolved
View archived record details
Global Egress
investigating
We had a spike of errors between 20:52 and 21:01 UTC, and the errors have subsided to baseline as of 21:01 UTC. We are actively monitoring and will share more updates in 30 minutes.
investigating
We are currently investigating reports of elevated API errors across the Egress service. We will post another update in 5 minutes.
Investigating delayed session data ingestion on Cloud Dashboard
minorSource not attested
Last archived state: resolved
View archived record details
Cloud Dashboard (cloud.livekit.io)
monitoring
mitigations have been deployed and we are now catching up to realtime.
identified
the amount of data we are ingesting in the sessions view is outpacing our ability to ingest, thus causing a delay in ingestion. we are pursuing a few mitigations right now including moving to a larger database instance to relieve the processing bottleneck.
identified
We are continuing to work on a fix for this issue.
identified
Sessions data ingest remains delayed for about an hour. It's not impacting other dashboards.
we've identified the source of the slow ingest and are working on a mitigation. will update again in 30 mins
investigating
We are currently investigating delayed session data ingestion on Cloud Dashboard. No services appear to be impacted and we don't expect any data to be lost.
Investigating reports of failed SIP Transfer calls in US East
minorSource not attested
Last archived state: resolved
View archived record details
US East - SIP
investigating
No transfer failures has been observed since 18:05 UTC and SIP transfers are currently completing normally. Impact was limited to a small percentage of calls between 15:48-16:08 UTC and 17:24-18:05 UTC. We're actively monitoring while we investigate the cause and put safeguards in place to prevent a recurrence.
investigating
We're investigating an elevated rate of failures when transferring active SIP calls in the US East region. SIP calls themselves remain connected, and inbound and outbound calling are otherwise operating normally.
Hosted agent builds failing in US East
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The total build error rate has decreased significantly due to the mitigation, but a small percentage of builds in US East are still failing. We are continuing to monitor and will follow up with another update as soon as possible.
monitoring
We have deployed a mitigation and builds are now successful. We will continue monitoring while we collect any further details to share.
identified
New hosted agent builds are failing in US East. Existing agent workloads are not affected. We are currently deploying a mitigation and will follow up with more information shortly.
Investigating longer than usual dashboard loading times
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing a 5-10 minute delay in loading some sessions, but we are confident that no data is being lost. We are currently monitoring and will update again once ingestion times have returned to baseline.
investigating
We are currently investigating longer than usual dashboard loading times. No services appear to be impacted and we don't expect any data to be lost.
Investigating alerts for increased timeout error rates on ListParticipants APIs
Source not attested
Last archived state: resolved
View archived record details
monitoring
Error rates on ListParticipants API requests returned to normal as of 18:58 UTC. We will follow up with more details as soon possible.
investigating
We are currently investigating alerts for elevated server error rates on ListParticipants APIs across multiple regions. The impact appears to be intermittent and limited to a subset of room-management API requests. We will follow up with more details as soon possible.
Investigating alerts for degraded room service
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have applied a mitigation to the affected regions and are now monitoring to ensure that performance signals return to baseline. We are still working on determining impact (including how users can determine if they were affected) and will share those details as soon as possible.
investigating
We are currently investigating automated alerting which triggered for degraded Room service performance in the US West and US Central regions beginning around 19:45 UTC. We are working to determine if there is any customer-facing impact. If there is impact, we don't currently have reason to believe that it is widespread.
We will update again within 30 minutes.
Elevated error rate on LiveKit Inference (google/gemma-4-31b-it)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A burst of requests increased the failure rate. Both primary and secondary model providers failed to fulfill the requests at the time; we are root-causing the issue.
We are continuing to monitor.
identified
We are actively investigating elevated error rate on LiveKit Inference (google/gemma-4-31b-it)
identified
Between approximately 18:45 and 19:15 UTC today, a subset of LiveKit Inference requests using the google/gemma-4-31b-it model returned errors. Affected agent sessions would have seen an LLM request error on those requests. Other models and other LiveKit services were not affected.
No action is needed on your part. If you continue to see errors, please reach out to support. We apologize for the disruption.
