Current answer
LiveKit experienced a major incident: Observability upload and Agent Simulations failures. ServiceAlert observed recovery on Oct 13, 2026.
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Incident Lifecycle
Affected Components
Cloud Dashboard (cloud.livekit.io)
Incident Timeline
Identified
Agent Insights uploads are now operational and session data has been storing normally since 12:40 UTC. We are still investigating an issue with Simulations. Simulation runs may complete without a transcript, summary, or verdict. We will post an update shortly.
Oct 13, 2026 at 1:15 PM UTC
Identified
We are continuing to work on a fix for this issue.
Oct 13, 2026 at 11:40 AM UTC
Identified
We have identified the cause of the Agent Insights issue and are working on a fix.
Oct 13, 2026 at 10:45 AM UTC
Investigating
We are investigating an issue with Agent Insights where agents are unable to upload their observability data at the end of their sessions. Some recent agent sessions may be missing from the dashboard's sessions list or shown as “In progress”. Agent sessions themselves are not affected. We will post an update shortly.
Oct 13, 2026 at 10:01 AM UTC
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