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0%of 73 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are aware of a problem where automated syncing of devices from Datto RMM to Autotask PSA configuration items is interrupted following the Datto RMM v15.2.0 update. Please note that this issue is isolated to device synchronization; Site to Company mapping is unaffected and remains functional. As a result of this interruption, newly onboarded devices, as well as recent updates or deletions to existing devices in Datto RMM, may not automatically sync to Autotask.
The Kaseya Engineering Team has identified the root cause and we are working to restore device sync functionality. We will provide another update as soon as more information becomes available. We apologize for any disruption this may cause to your workflow.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
Datto Endpoint Backup for PC - US Region Cloud Siris 279760 - Degraded Backup Functionality
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto Endpoint Backup for PC assets paired with Cloud Siris 279760 may experience degraded backup functionality.
The Kaseya Engineering Team is investigating the issue and working towards a resolution.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
BMS - US - Multiple Customers Experiencing Resource Unavailable / Record Not Found Errors Across Modules
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where Multiple customers in the BMS US region are reporting issues accessing various modules, including Service Desk, CRM, and Admin (Support Users).
The Kaseya Engineering Team is actively investigating.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
Datto BCDR - UK Region - Offsite Synchronization Failures Affecting a Subset of Devices
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where a subset of Datto BCDR users in the UK region may experience degraded offsite performance, potentially impacting synchronization operations.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
Datto SAAS Protection - aue1-bfyii-2510 - Backups are not running and SaaS Protection Console is not accessible to perform recovery related functions
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where backups are not running and SaaS Protection Console is not accessible to perform recovery related functions.
The Kaseya Engineering Team is investigating
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
Autotask PSA - Multiple Zones - Outgoing Email Delays
Limited ReleaseAmerica EastAmerica East 2America East 3America WestAmerica West 2America West 3Australia / New ZealandAustralia / New Zealand 2Spanish (Español)
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where emails sent from Autotask PSA are delayed.
The Kaseya Engineering Team has identified the issue and are working on a fix.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
October 2026
Datto BCDR - UK Region - Offsite Synchronization Performance Degradation
We are aware of a problem where Datto BCDR users in the UK region may experience degraded offsite performance, potentially impacting synchronization operations.
The Kaseya Engineering Team is investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-1533'
Our R&D team has identified the issue and a fix has been implemented. All customers hosted on node 'aue1-bfyii-1533' are accessible again accounts are functioning normally.
We are monitoring for any other issues.
investigating
We are aware of a problem where Datto SaaS Protection customers hosted on 'aue1-bfyii-1533' are experiencing a disruption to SaaS Protection services and may receive a '500 Internal Server Error' when attempting to access their accounts.
The Kaseya Engineering Team is actively investigating.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - Backup Performance Degradation For Customers Hosted On Pod 'aue2-saas-p2'
Our R&D team has implemented changes to address the issue and backup success rate metrics for customers hosted on pod 'aue2-saas-p2' have returned to normal levels.
We are monitoring for any other issues.
identified
We are aware of a problem where customers hosted on pod 'aue2-saas-p2' are experiencing backup performance degradation affecting M365 and Google Workspace services.
The Kaseya Engineering Team has identified the issue and are actively working to resolve it.
Should you have any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto BCDR (Business Continuity and Disaster Recovery) - Node: use1-dtc-server-118 is inaccessible - Preventing access to Backups/ Screenshots/ Restores.
We are aware of a problem where Node use1-dtc-server-118.datto.com is inaccessible preventing access to Backups/ Screenshots/ Restores.
The Kaseya Engineering Team is investigating the situation
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Legacy Incident Archive
95 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
VSA9 - Partial Service Disruption - liveconnect.me
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing a partial service disruption affecting a subset of customers using VSA9 LiveConnect (liveconnect.me).
Customers may notice issues accessing LiveConnect on-demand services.
Our team is working to restore the functionality on the affected instances at this time.
We apologize for any inconvenience.
- Cloud Operations Team
Datto AV - Agent is unable to perform actions on MacOS devices
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the root cause of the issue affecting Datto AV actions on macOS devices and are continuing validation of the fix.
During final testing, we identified an additional issue that needs to be addressed before release. As a result, we are postponing the deployment and now plan to target the next maintenance window tomorrow (April 23rd). We appreciate your patience as we work to fully resolve this issue.
identified
We have identified the root cause of the issue affecting Datto AV actions on macOS devices and are currently validating the fix. Our team plans to deploy this update during the scheduled US maintenance window at 23:00 CST tonight and will actively monitor the rollout to ensure stability. We will provide confirmation once the release is completed and fully validated. We appreciate your patience as we work to fully resolve this issue.
investigating
We are aware of a problem where Datto AV is unable to perform any actions on a MacOS device.
The Datto AV Team is currently investigating this issue and is working to deploy a hotfix to correct this behavior. This is our highest priority issue.
Unfortunately, there is no workaround that can be applied at this time. Please contact support and they can provide further details as well as add your case to the investigation.
Service Disruption - BMS US & UK
Source not attested
Last archived state: resolved
View archived record details
monitoring
We were experiencing service disruption for BMS US and UK from 10:15 AM ET. The services are back operational from 10:39 AM ET.
We are currently monitoring this issue.
We Apologize for any inconvenience caused.
-Cloud Operations Team
We have identified the primary contributor to the recent performance issues and have a mitigation in place that will be deployed during the upcoming maintenance window.
The update reduces unnecessary system activity that was creating elevated load and impacting portal responsiveness. Once deployed, this is expected to significantly improve stability.
We are also continuing work on additional infrastructure improvements to ensure the platform can handle increased load more efficiently and ...
monitoring
Following our earlier update, we are continuing to monitor the environment and have identified additional infrastructure-related pressure contributing to intermittent latency.
We are seeing elevated system load driven by increased telemetry and system activity, which can create short-lived performance impacts as services recover. Our team is actively implementing changes to reduce this load and stabilize the platform.
We are taking a controlled approach to these changes to avoid further d...
monitoring
We are continuing to monitor.
Some partners may still experience a temporary error when attempting to log in or navigate the Datto EDR platform. While service may return to normal on its own after some time, please contact our support team and they can apply a backend workaround that may assist with resolving the issue.
monitoring
We experienced a brief issue where some customers in the US region were unable to access the Datto EDR portal. This was due to a temporary service disruption that lasted a few minutes.
The issue has been identified and resolved, and access is now restored. We are continuing to monitor the system to ensure stability. We apologize for the disruption and appreciate your patience.
Datto Workplace - Inconsistent File Availability in US Region
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where Datto Workplace users will experience an issue where files become inaccessible following access, attributed to underlying latency conditions.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Kaseya Quote Manager - Server Error message appearing when accessing Quotes
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where a server Error message appearing when accessing quotes
The Kaseya R&D Team is currently investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto BCDR - RLY Remote Access - Inability to Remotely Access a Subset of Devices
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where a subset of Datto BCDR devices cannot be accessed remotely through Relay via the UI or CLI, even though affected devices may still be checking in normally.
The Kaseya R&D Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com
Datto Endpoint Backup for PC - Degraded Offsite Capabilities for Cloud Siris use1-dtc-server-328263
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of an issue where Datto Endpoint Backup for PC users paired with Cloud Siris 'use1-dtc-server-328263' may experience degraded performance, which can result in slower-than-average backup and restore speeds.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Kaseya Quote Manager - Degraded performance and intermittent ability to access Web Application
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Our development team has implemented a fix and we are monitoring the results to ensure no further impact.
investigating
We are currently investigating impacted performance and access to Kaseya Quote Manager across all regions.
Thank you for your patience as work to resolve this. We will share an update as soon as it is available.
Datto BCDR - Inconsistent Remote Device Web Access
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The Kaseya R&D team has identified a fix and is currently estimating deployment by the end of this week.
identified
We are aware of a problem where BCDR users may experience intermittent performance degradation when accessing a device’s remote web interface.
Please be advised that this behavior is transient in nature and is typically resolved by retrying the operation.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
