We have identified the root cause of the issue regarding Datto Networking users experiencing throttling despite the network's pooled data cap remaining below the configured threshold.
We are currently monitoring for any new individual cases, however the issue is currently resolved.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
investigating
We are aware of a problem where Datto Networking users are experiencing throttling despite the network's pooled data cap remaining below the configured threshold.
The Kaseya Engineering Team is currently investigating this issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
A fix has been implemented and we are monitoring the results.
investigating
We are experiencing a service disruption on remotecarece3, where administrators may be unable to login to Ui. Our team is working to restore the functionality on the affected instances at this time.
We apologize for any inconvenience.
- Cloud Operations Team
Datto Endpoint Backup for PC - Cloud Siris 299242 - Degraded Cloud Operations
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto Endpoint Backup for PC users paired to Cloud Device 299242 can experience degraded backup and recovery performance.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Endpoint Backup - UK Region - Intermittent Connectivity Degradation
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where a subset of Datto Endpoint Backup and Datto Endpoint Backup for PCs nodes in the UK region are currently experiencing intermittent connectivity issues, which may impact backup and recovery operations.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
[KaseyaOne & Kaseya Store] Salesforce Global Service Disrution Impacting KaseyaOne and Kaseya Store Services
The Engineering team confirmed that we no longer see issues related to either KaseyaOne or Kaseya Store functionality; both services are healthy now.
We continue to monitor the situation to ensure we promptly detect and advise of any regressions, should they occur, while the Salesforce Service Status is not marked as fully resolved.
identified
We continue to monitor the status of the Salesforce service disruption and its effects on our services.
The Kaseya Store appears to have recovered, however, some KaseyaOne functionalities are still impacted by the issue.
identified
We are currently experiencing a partial service disruption affecting some KaseyaOne and Kaseya Store functionality.
Customers may experience issues when viewing or managing Subscriptions and when accessing the Professional Services page, and when viewing or attemtping to use Kaseya Store data and functionalities.
This disruption is related to an ongoing global Salesforce service disruption. Our Engineering team is actively monitoring the situation and its impact on KaseyaOne and Kaseya Store services.
We will provide further updates as more information becomes available.
Thank you for your patience and understanding.
We are aware of a problem where Datto BCDR users paired to Server3188 in the Canada region are experiencing degraded offsite capabilities.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Spanning - Canada and Asia-Pacific Regions - CA/AP-based Spanning Customers Unable To Login
Following the identification of issues affecting customer account access in the Canada and Asia-Pacific regions, further investigation determined that customers in the US region were also impacted.
A fix has been deployed, and full access to Spanning accounts has been restored across all affected regions.
Our R&D team is monitoring for any other issues.
investigating
We are aware of a problem where Spanning customers hosted in the Canada and Asia-Pacific regions are currently unable to login to their accounts.
The Kaseya Engineering Team is currently investigating this issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto Workplace - US Region - US-based users are currently unable to authenticate to US-hosted cells
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where US-based users are currently unable to authenticate to US-hosted cells.
The Kaseya R&D Team is currently investigating the issue and working towards a resolution.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
We are aware of a problem where Datto Secure Edge (SASE) administrators are currently unable to create or edit Fabric Tunnels within Network Manager.
The Kaseya Engineering Team is currently investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto SaaS Protection - SaaS Protection Status Page in Datto Partner Portal Not Loading Customer Details
We are continuing to monitor for any further issues.
monitoring
Our R&D team has identified the issue and have deployed configuration changes to allow the SaaS Protection Status Page within the Datto Partner Portal to load customer details again as well as restore customer account access for all affected partners. The team is closely monitoring the results of the changes made.
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where Datto SaaS Protection Partners are unable to access their customer accounts due to the SaaS Protection Status Page within the Datto Partner Portal not loading customer details.
The Kaseya Engineering Team is actively investigating this issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Legacy Incident Archive
95 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
VSA9 - Partial Service Disruption - liveconnect.me
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing a partial service disruption affecting a subset of customers using VSA9 LiveConnect (liveconnect.me).
Customers may notice issues accessing LiveConnect on-demand services.
Our team is working to restore the functionality on the affected instances at this time.
We apologize for any inconvenience.
- Cloud Operations Team
Datto AV - Agent is unable to perform actions on MacOS devices
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the root cause of the issue affecting Datto AV actions on macOS devices and are continuing validation of the fix.
During final testing, we identified an additional issue that needs to be addressed before release. As a result, we are postponing the deployment and now plan to target the next maintenance window tomorrow (April 23rd). We appreciate your patience as we work to fully resolve this issue.
identified
We have identified the root cause of the issue affecting Datto AV actions on macOS devices and are currently validating the fix. Our team plans to deploy this update during the scheduled US maintenance window at 23:00 CST tonight and will actively monitor the rollout to ensure stability. We will provide confirmation once the release is completed and fully validated. We appreciate your patience as we work to fully resolve this issue.
investigating
We are aware of a problem where Datto AV is unable to perform any actions on a MacOS device.
The Datto AV Team is currently investigating this issue and is working to deploy a hotfix to correct this behavior. This is our highest priority issue.
Unfortunately, there is no workaround that can be applied at this time. Please contact support and they can provide further details as well as add your case to the investigation.
Service Disruption - BMS US & UK
Source not attested
Last archived state: resolved
View archived record details
monitoring
We were experiencing service disruption for BMS US and UK from 10:15 AM ET. The services are back operational from 10:39 AM ET.
We are currently monitoring this issue.
We Apologize for any inconvenience caused.
-Cloud Operations Team
We have identified the primary contributor to the recent performance issues and have a mitigation in place that will be deployed during the upcoming maintenance window.
The update reduces unnecessary system activity that was creating elevated load and impacting portal responsiveness. Once deployed, this is expected to significantly improve stability.
We are also continuing work on additional infrastructure improvements to ensure the platform can handle increased load more efficiently and ...
monitoring
Following our earlier update, we are continuing to monitor the environment and have identified additional infrastructure-related pressure contributing to intermittent latency.
We are seeing elevated system load driven by increased telemetry and system activity, which can create short-lived performance impacts as services recover. Our team is actively implementing changes to reduce this load and stabilize the platform.
We are taking a controlled approach to these changes to avoid further d...
monitoring
We are continuing to monitor.
Some partners may still experience a temporary error when attempting to log in or navigate the Datto EDR platform. While service may return to normal on its own after some time, please contact our support team and they can apply a backend workaround that may assist with resolving the issue.
monitoring
We experienced a brief issue where some customers in the US region were unable to access the Datto EDR portal. This was due to a temporary service disruption that lasted a few minutes.
The issue has been identified and resolved, and access is now restored. We are continuing to monitor the system to ensure stability. We apologize for the disruption and appreciate your patience.
Datto Workplace - Inconsistent File Availability in US Region
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where Datto Workplace users will experience an issue where files become inaccessible following access, attributed to underlying latency conditions.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Kaseya Quote Manager - Server Error message appearing when accessing Quotes
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where a server Error message appearing when accessing quotes
The Kaseya R&D Team is currently investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto BCDR - RLY Remote Access - Inability to Remotely Access a Subset of Devices
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where a subset of Datto BCDR devices cannot be accessed remotely through Relay via the UI or CLI, even though affected devices may still be checking in normally.
The Kaseya R&D Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com
Datto Endpoint Backup for PC - Degraded Offsite Capabilities for Cloud Siris use1-dtc-server-328263
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of an issue where Datto Endpoint Backup for PC users paired with Cloud Siris 'use1-dtc-server-328263' may experience degraded performance, which can result in slower-than-average backup and restore speeds.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Kaseya Quote Manager - Degraded performance and intermittent ability to access Web Application
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Our development team has implemented a fix and we are monitoring the results to ensure no further impact.
investigating
We are currently investigating impacted performance and access to Kaseya Quote Manager across all regions.
Thank you for your patience as work to resolve this. We will share an update as soon as it is available.
Datto BCDR - Inconsistent Remote Device Web Access
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The Kaseya R&D team has identified a fix and is currently estimating deployment by the end of this week.
identified
We are aware of a problem where BCDR users may experience intermittent performance degradation when accessing a device’s remote web interface.
Please be advised that this behavior is transient in nature and is typically resolved by retrying the operation.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
