Datto SAAS Protection - aue1-bfyii-2510 - Backups are not running and SaaS Protection Console is not accessible to perform recovery related functions
View the provider incident record →Current answer
Kaseya Inc experienced a major incident: Datto SAAS Protection - aue1-bfyii-2510 - Backups are not running and SaaS Protection Console is not accessible to perform recovery related functions. ServiceAlert observed recovery on Nov 3, 2026.
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Incident Lifecycle
Affected Components
SaaS Protection Backups
SaaS Protection Console Login
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Nov 3, 2026 at 2:32 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Nov 3, 2026 at 2:06 PM UTC
Investigating
We are aware of a problem where backups are not running and SaaS Protection Console is not accessible to perform recovery related functions.
The Kaseya Engineering Team is investigating
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
The Kaseya Engineering Team is investigating
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
Nov 3, 2026 at 1:38 PM UTC
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