BMS - US - Multiple Customers Experiencing Resource Unavailable / Record Not Found Errors Across Modules
View the provider incident record →Current answer
Kaseya Inc experienced a major incident: BMS - US - Multiple Customers Experiencing Resource Unavailable / Record Not Found Errors Across Modules. ServiceAlert observed recovery on Nov 4, 2026.
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Incident Lifecycle
Affected Components
US
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Nov 4, 2026 at 3:07 PM UTC
Investigating
We are continuing to investigate this issue.
Nov 4, 2026 at 2:32 PM UTC
Investigating
We are aware of a problem where Multiple customers in the BMS US region are reporting issues accessing various modules, including Service Desk, CRM, and Admin (Support Users).
The Kaseya Engineering Team is actively investigating.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
The Kaseya Engineering Team is actively investigating.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
Nov 4, 2026 at 12:26 PM UTC
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