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0%of 73 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
0%
31
31
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
Datto BCDR - US Region - Server5582 Not Accessible
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where Datto BCDR users paired to Server5582 in the US East region are experiencing degraded performance due to a node availability issue.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
Multiple Products - Microsoft 365 Connection Issues
We are now seeing affected services recovering as Microsoft continues to address the issue.
For further details and the latest updates please visit the <a href="https://status.cloud.microsoft/m365/">Microsoft Status Page</a>
identified
Microsoft continues to address the issue with urgency until full mitigation and our R&D teams are monitoring progress closely.
Please see the latest updates on <a href="https://status.cloud.microsoft/m365/">Microsoft Status Page</a>
investigating
Please see the latest updates on <a href="https://status.cloud.microsoft/m365/">Microsoft Status Page</a>
investigating
We are aware of a problem with multiple products being unable to connect to Microsoft 365 services.
This is caused by the current outage being experienced by Microsoft Exchange. Please follow the <a href="https://status.cloud.microsoft/m365/">Microsoft Status Page</a> for updates.
IT Glue - North America - Intermittent 403 Errors when accessing IT Glue
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where users are receiving 403 errors when attempting to access IT Glue in North America.
The Kaseya Engineering Team is investigating this issue.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
ConnectBooster - Payment Failures due to Surcharge Settings Between ConnectBooster and NMI
Kaseya has deployed a fix to address the Transaction Failures through the NMI Gateway due to Surcharge settings.
We are currently monitoring the behavior and will provide future updates as they become available.
identified
We are aware of a problem where some users are experiencing transaction failures within ConnectBooster due to Surcharge settings between the ConnectBooster Portal and the NMI Gateway
The Kaseya Engineering Team have Identified the issue are working on a fix.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
DRMM - Syrah - Integration - ITGlue - 401 errors in Web Remote
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where an issue affecting the IT Glue Passwords feature within Datto RMM Web Remote.
Partners are encountering the following errors when attempting to access IT Glue passwords:
"Failed to load Organizations": "HttpStatusCode 401"
"Failed to load Configuration Matching": "HttpStatusCode 401"
The Kaseya Engineering Team is investigating
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
Kaseya is aware of a critical vulnerability in Google Brotli: CVE-2026-111497
CVE-2026-111497 is a buffer overflow vulnerability in the Brotli decoder (c/dec/decode.c) in Google Brotli versions 1.0.3 through 1.2.0 on all platforms and allows a remote unauthenticated attacker to corrupt adjacent decoder state memory, disclose sensitive memory contents, cause a denial of service, or potentially execute arbitrary code using a crafted Brotli-compressed stream. Customers should follow product-specific guidance for applicable updates and any required actions.
We are actively managing the Brotli decoder vulnerability and tracking product-specific impact and remediation. Compensating controls, where implemented, are intended to reduce exposure and potential impact while remediation progresses. Our Security and Product teams continue to monitor affected environments and address outstanding remediation. For additional questions, please create a ticket with our Support team here: https://helpdesk.kaseya.com/
Datto Partner Portal - Login - Unable to proceed past the Account Selection Page
The issue has been identified and a fix is being implemented.
investigating
We are aware of a problem where Datto Partner Portal is inaccessible
The Kaseya Engineering Team is currently investigating the issue
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
We are continuing to monitor for any further issues.
monitoring
Following <a href=https://uptime.n-able.com/event/202613/>N-able’s disclosure of a critical vulnerability</a> earlier this week, we temporarily inactivated Autotask and IT Glue API users tied to N-able integrations. These steps mirror N-able’s containment measures and protect credentials stored in N-able environments.
If you use the N-able integration with BMS, we recommend disabling it as well until you’ve completed the remediation steps in <a href="https://uptime.n-able.com/event/202580/">N-able’s advisory</a>.
We have no reason to believe Autotask, IT Glue, BMS or Kaseya systems were accessed. Only customers using an N-able integration with these products are affected.
<b>To restore your Autotask integration:</b>
- Complete the remediation in <a href="https://uptime.n-able.com/event/202580/">N-able’s advisory</a> for your environment.
- Have a System Admin reactivate the associated API user in Autotask; see this <a href=https://help.vsa10.kaseya.com/help/Content/1-Modules/integrations/autotask.htm>Autotask Integration KB</a> for reference.
<b>To restore your IT Glue integration:</b>
- Complete the remediation in<a href="https://uptime.n-able.com/event/202580/"> N-able’s advisory</a> for your environment
- Once the N-able remediation steps have been followed, proceed to this ITG KB under the section - <a href=https://help.itglue.kaseya.com/help/Content/1-admin/it-glue-api/getting-started-with-the-it-glue-api.html>Restart a paused API key </a>
<b>Disable your BMS N-able integration:</b>
- We recommend disabling the BMS API key for APIs that utilize N-able.
- Complete the remediation in <a href="https://uptime.n-able.com/event/202580/">N-able’s advisory</a> for your environment.
- Once the N-able remediation steps have been followed, proceed to this BMS KB under section - <a href=https://help.itglue.kaseya.com/help/Content/1-admin/psa-integrations/integrating-with-kaseya-bms.html?Highlight=bms%20api>Enable or Disable Sync</a>
We haven’t changed API keys or secrets, and rotation isn’t currently required. We’ll be updating this thread as more information comes through. For additional questions, please contact our <a href="https://helpdesk.kaseya.com/hc/en-gb">Kaseya Support</a> team.
Autotask - Multiple Zones - Integrations attempting to utilize the API are unable to connect to Autotask
Limited ReleaseAmerica EastAmerica East 3America West 2America West 3UK 2 (United Kingdom)Australia / New Zealand
identified
We are aware of a problem where Integrations attempting to utilize the API are unable to connect to Autotask. The error received is an "Internal Server Error" with the message "The server encountered an internal error or misconfiguration and was unable to complete your request"
The Kaseya Engineering Team have identified the issue and are working on a fix.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
The Kaseya Engineering team is continuing to monitor device sync queues and has observed positive recovery.
The Engineering team are going to continue to monitoring throughout the business day to ensure stability.
We will provide another update later today.
monitoring
The Kaseya Engineering team successfully deployed the fix to the Zinfandel platform during a scheduled after-hours maintenance yesterday. Since the deployments, both Pinotage and Zinfandel are no longer observing device sync backlogs, all other platforms continue to remain clear as well.
The Engineering team will continue monitoring queue throughput and overall system health throughout the day.
monitoring
The Kaseya Engineering team successfully deployed the fix to Pinotage (EU1) during scheduled after-hours maintenance yesterday. Since the deployment, we have observed a significant and steady reduction in the device sync backlog. We anticipate the remaining queue on Pinotage will be fully resolved by tomorrow morning (EMEA regional business hours).
The team is currently planning to deploy the same update to Zinfandel (US West) tonight, outside of standard regional business hours, to accelerate the processing of its remaining backlog.
We are also pleased to report that the sync delays on Concord (US East) and Syrah (APAC) have been successfully mitigated, and both platforms are actively processing as expected.
Our Engineering team will continue to closely monitor queue throughput and overall system health across all affected platforms. We will provide our next update tomorrow morning.
monitoring
The Kaseya Engineering team has developed a fix intended to address the device sync processing delays. Deployment to Pinotage is planned for after hours today.
Following the deployment, Engineering will monitor performance on Pinotage before determining the deployment schedule for the remaining affected platforms.
We will provide an additional update as significant progress is made.
monitoring
The Kaseya Engineering team continued monitoring device sync processing throughout the weekend. While the backlog has returned to normal levels on Syrah, processing of the backlogs has taken longer than anticipated on the other affected platforms and some device sync actions may continue to experience delays.
Engineering has developed an additional mitigation to accelerate processing of the remaining queues. The change is currently undergoing validation and, once complete, will be deployed to the affected platforms. We will continue monitoring system performance and sync processing throughout this work.
We will provide an additional update as significant progress is made.
To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page (https://status.kaseya.com)
monitoring
The Kaseya Engineering team has implemented mitigation measures, and all affected platforms are actively processing a backlog of device sync actions. We continue to see steady progress in reducing the queue; however, additional time is required to fully process the remaining backlog.
Our teams will continue monitoring system performance throughout the weekend and will provide updates as significant progress is made.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
identified
We are aware of a problem where Device Syncs for the Autotask integration on platforms upgraded to version 15.2.0 of Datto RMM are experiencing delays. This issue affects new and existing devices from syncing their data into Autotask, so changes in Datto RMM will not immediately be reflected in Autotask.
The Kaseya Engineering Team have identified the issue are are working on a fix.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
Legacy Incident Archive
95 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
VSA9 - Partial Service Disruption - liveconnect.me
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing a partial service disruption affecting a subset of customers using VSA9 LiveConnect (liveconnect.me).
Customers may notice issues accessing LiveConnect on-demand services.
Our team is working to restore the functionality on the affected instances at this time.
We apologize for any inconvenience.
- Cloud Operations Team
Datto AV - Agent is unable to perform actions on MacOS devices
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the root cause of the issue affecting Datto AV actions on macOS devices and are continuing validation of the fix.
During final testing, we identified an additional issue that needs to be addressed before release. As a result, we are postponing the deployment and now plan to target the next maintenance window tomorrow (April 23rd). We appreciate your patience as we work to fully resolve this issue.
identified
We have identified the root cause of the issue affecting Datto AV actions on macOS devices and are currently validating the fix. Our team plans to deploy this update during the scheduled US maintenance window at 23:00 CST tonight and will actively monitor the rollout to ensure stability. We will provide confirmation once the release is completed and fully validated. We appreciate your patience as we work to fully resolve this issue.
investigating
We are aware of a problem where Datto AV is unable to perform any actions on a MacOS device.
The Datto AV Team is currently investigating this issue and is working to deploy a hotfix to correct this behavior. This is our highest priority issue.
Unfortunately, there is no workaround that can be applied at this time. Please contact support and they can provide further details as well as add your case to the investigation.
Service Disruption - BMS US & UK
Source not attested
Last archived state: resolved
View archived record details
monitoring
We were experiencing service disruption for BMS US and UK from 10:15 AM ET. The services are back operational from 10:39 AM ET.
We are currently monitoring this issue.
We Apologize for any inconvenience caused.
-Cloud Operations Team
We have identified the primary contributor to the recent performance issues and have a mitigation in place that will be deployed during the upcoming maintenance window.
The update reduces unnecessary system activity that was creating elevated load and impacting portal responsiveness. Once deployed, this is expected to significantly improve stability.
We are also continuing work on additional infrastructure improvements to ensure the platform can handle increased load more efficiently and ...
monitoring
Following our earlier update, we are continuing to monitor the environment and have identified additional infrastructure-related pressure contributing to intermittent latency.
We are seeing elevated system load driven by increased telemetry and system activity, which can create short-lived performance impacts as services recover. Our team is actively implementing changes to reduce this load and stabilize the platform.
We are taking a controlled approach to these changes to avoid further d...
monitoring
We are continuing to monitor.
Some partners may still experience a temporary error when attempting to log in or navigate the Datto EDR platform. While service may return to normal on its own after some time, please contact our support team and they can apply a backend workaround that may assist with resolving the issue.
monitoring
We experienced a brief issue where some customers in the US region were unable to access the Datto EDR portal. This was due to a temporary service disruption that lasted a few minutes.
The issue has been identified and resolved, and access is now restored. We are continuing to monitor the system to ensure stability. We apologize for the disruption and appreciate your patience.
Datto Workplace - Inconsistent File Availability in US Region
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are aware of a problem where Datto Workplace users will experience an issue where files become inaccessible following access, attributed to underlying latency conditions.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Kaseya Quote Manager - Server Error message appearing when accessing Quotes
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of a problem where a server Error message appearing when accessing quotes
The Kaseya R&D Team is currently investigating the issue.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Datto BCDR - RLY Remote Access - Inability to Remotely Access a Subset of Devices
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are aware of a problem where a subset of Datto BCDR devices cannot be accessed remotely through Relay via the UI or CLI, even though affected devices may still be checking in normally.
The Kaseya R&D Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com
Datto Endpoint Backup for PC - Degraded Offsite Capabilities for Cloud Siris use1-dtc-server-328263
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are aware of an issue where Datto Endpoint Backup for PC users paired with Cloud Siris 'use1-dtc-server-328263' may experience degraded performance, which can result in slower-than-average backup and restore speeds.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Kaseya Quote Manager - Degraded performance and intermittent ability to access Web Application
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Our development team has implemented a fix and we are monitoring the results to ensure no further impact.
investigating
We are currently investigating impacted performance and access to Kaseya Quote Manager across all regions.
Thank you for your patience as work to resolve this. We will share an update as soon as it is available.
Datto BCDR - Inconsistent Remote Device Web Access
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The Kaseya R&D team has identified a fix and is currently estimating deployment by the end of this week.
identified
We are aware of a problem where BCDR users may experience intermittent performance degradation when accessing a device’s remote web interface.
Please be advised that this behavior is transient in nature and is typically resolved by retrying the operation.
The Kaseya R&D Team has identified the issue and is working towards a resolution.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
