Datto BCDR - UK Region - Offsite Synchronization Failures Affecting a Subset of Devices
View the provider incident record →Current answer
Kaseya Inc experienced a minor incident: Datto BCDR - UK Region - Offsite Synchronization Failures Affecting a Subset of Devices. ServiceAlert observed recovery on Nov 6, 2026.
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Incident Lifecycle
Affected Components
Off-Site Synchronization
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Nov 5, 2026 at 2:15 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Nov 4, 2026 at 7:55 PM UTC
Investigating
We are aware of a problem where a subset of Datto BCDR users in the UK region may experience degraded offsite performance, potentially impacting synchronization operations.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
The Kaseya Engineering Team is currently investigating the issue and working towards a resolution.
If you need any assistance, please contact our support team for assistance through the <a href="https://helpdesk.kaseya.com/hc/en-gb#/contact">Kaseya Support Portal</a>.
To receive notifications about future maintenance events and service updates, subscribe to the <a href="https://status.kaseya.com/">Kaseya Status Page</a>.
Nov 3, 2026 at 6:58 PM UTC
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